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Four Great Revenue Strategies for Customer Service: Your customer service department represents a tremendous untapped source of revenue opportunities for your company. This paper outlines four such revenue strategies: aggressive mining of customer service data, context-sensitive online promotions, real-time lead generation and referral and real-time transactions.; Tags: Strategy, Revenue, Customer Service, RightNow Technologies, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software; White papers 2005-01-01
Driving Both Cost Efficiency & Revenue in Customer Service: More and more, customer support organizations must attempt to serve two masters. They're expected to serve customers better, faster, cheaper - and make more money in the process. While the service department handles as much as 80% of a firm's customer interactions, the reality is many customer service organizations have...; Tags: Revenue, Customer Service, RightNow Technologies, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software; Webcasts

Additional Resources

The WOA story emerges as better outcomes sought for SOA: Over the summer the enterprise IT blogosphere was swept up in a conversation around the concepts that many are calling Web-Oriented Architecture, or WOA. A different way to think about service-oriented architecture, WOA extolls a different but related set of technologies, in particular how to apply them in specific ways...; Tags: Web, Business, SOA, Organization, WOA, WOA Story, REST, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software, Dion Hinchcliffe; Blog posts 2008-09-06
Video: Adobe unveils 'Project Genesis': At the Office 2.0 Conference in San Francisco, Matthias Zeller, product manager at Adobe, demonstrates a prototype of the enterprise desktop client called "Project Genesis." The new software allows business users to create custom workspaces by combining and sharing applications, video, Web sites, and office documents. by Larry Dignan; Tags: Adobe Systems Inc., Video, Corporate Communications, Marketing, Larry Dignan; Blog posts 2008-09-06
Microsoft's Seinfeld ads: what's the real agenda?: "Let them eat cake" - maybe Marie Antoinette didn't actually say it, but replicating a phrase used to denote extreme arrogance and "out of touch-ness" in an ad doesn't sound like a sincere way to sell product to me. by Paul Murphy; Tags: Cake, Advertisement, Microsoft Corp., Paul Murphy; Blog posts 2008-09-06

Judge finds Oracle's Ellison withheld evidence: According to Bloomberg, in a ruling that has important implications for Larry Ellison, Oracle's CEO and the company itself, district judge Susan Illston found that Ellison: ...deliberately destroyed or withheld e-mails and failed to preserve tape recordings that should have been turned over to lawyers for shareholders suing him......; Tags: Oracle Corp., Susan Illston, Larry Ellison, Dennis Howlett; Blog posts 2008-09-05
Good news on the Dell netbook front: Just a quick update now that I have a minute to sit down tonight. I heard from my Dell rep this afternoon that, although it's not available on the Dell K-12 education pages, the Inspiron Mini 9 is available to all education customers in quantity. Here's...; Tags: Dell Computer Corp., Blogging, Notebooks, Internet, Hardware, Notebooks & Tablets, Christopher Dawson; Blog posts 2008-09-05
DDoS + Web 2.0 == Buckets o' traffic: Denial of Service attacks are based upon a simple idea: generate the maximum amount of traffic using the minimum amount of work. At one time this was as simple as sending a spoofed ICMP echo packet to a broadcast address or similar shenanigans. Modern DDoS attacks rely upon...; Tags: Web, Web 2.0, Network, Distributed Denial Of Service, Social Networking, Security, Online Communications, Marketing, Advertising & Promotion, Adam O\'Donnell; Blog posts 2008-09-05
Yes, we know it's a problem. No, we have no budget.: A survey by data center infrastructure company Voltaire indicates that while a vast majority of data center professionals believe that running a green data center will become a mission-critical agenda item, they haven't set aside the money to support it. Close to 90 percent of the executives...; Tags: CIO, Data Center, Voltaire Inc., Data Centers, Storage, Hardware, Data Management, Heather Clancy; Blog posts 2008-09-05
Microsoft builds $300M cathedral to Bill Gates, hires Jerry Seinfeld as Pope: Microsoft builds $300M cathedral to Bill Gates, hires Jerry Seinfeld as PopeThat's what I thoughtThe ad was about nothing except of course Bill. It is unclear why this ad was made.Who in the world is this "journalist"?http://en.wikipedia.org/wiki/Mitch_Ratcliffe"I see you baby ...... shakin that ass -shakin that ass."http://www.brandrepublic.com/bulletins/digital/article/548871/publicis-dialog-puns-ass-shaking-new-renault-viral/RE: Microsoft builds $300M...; Tags: Wiki, Blogging, ass, Jerry Seinfeld, Microsoft Corp., Wikipedia, Bill Gates, advertisement; Discussion threads 2008-09-05
Possible AMD Q4/08 desktop processor roadmap surfaces: Possible AMD Q4/08 desktop processor roadmap surfacesUntil AMD can develop a product...that will perform as well as Intel's offering their roadmap doesn't really matter. They will be struggling in the market day after day. They can only keep market share by pricing wars with Intel. This will prevent them from...; Tags: Advanced Micro Devices Inc., roadmap surface, AMD Q4/08, Intel Corp., processor, desktop; Discussion threads 2008-09-05
Adobe unveils 'Project Genesis': At the Office 2.0 Conference in San Francisco, Matthias Zeller, product manager at Adobe, demonstrates a prototype of the enterprise desktop client called "Project Genesis." The new software allows business users to create custom workspaces by combining and sharing applications, video, Web sites, and office documents.; Tags: Adobe Systems Inc., Corporate Communications, Web Site Development, Marketing, Internet, Adobe, Project Genesis; Videos 2008-09-05
Mainstream media writes Windows obit: Wow, a tough day for Windows. BusinessWeek reports that HP, the world's biggest PC company, is so troubled by Vista's 'tepid reception' and Apple's resurgence that it is developing its own operating system. Meanwhile a New York Times columnist writes on his blog that Windows is "already...; Tags: Dell Computer Corp., Hewlett-Packard Co., PC, Microsoft Windows Vista, Mainstream Media, Microsoft Corp., Web Browser, Microsoft Windows, Linux, Operating Systems, Software, John Morris; Blog posts 2008-09-05
The Office (2.0): No paper? No problem.: I think I may have been the only person at this week's Office 2.0 conference using - gasp! - a pen and paper. There was no program "book" when I registered - the agenda was online only. And none of the exhibitors handed out press releases on paper - though...; Tags: Document, Microsoft PowerPoint, Appirio, SlideRocket, Digital Signatures, Collaboration, Productivity, Groupware, Fax, Microsoft Office, Security, Enterprise Software, Software, Office Suites, Sam Diaz; Blog posts 2008-09-05
The Importance of Dissent: The Importance of Dissentwould be nice...It would be nice if we could "shout from the rooftops" without fear of reprisal. In reality, with most companies, the options are "jump ship" or "keep your mouth shut and do as you're told".It's hard to disagree publicly with your companyI agree with you...; Tags: Drizzle, Mat, open source; Discussion threads 2008-09-05
Google Chrome vulnerabilities starting to pile up: Google Chrome vulnerabilities starting to pile upGoogle Chrome vulnerabilities starting to pile upFile this in the "No Surprise" category. The shoddy programming at Google which has been reflected on many of their applications and services should come as no surprise to anyone on Chrome. Google is trying to live...; Tags: SECURITY, Google Chrome vulnerability, Google Inc., Google Chrome, vulnerability, Chrome, programming; Discussion threads 2008-09-05
Google Chrome vulnerabilities starting to pile up: [ UPDATE: See below for Google's official response to these issues ] Security vulnerabilities in the new Google Chrome browser are beginning to pile up. Following our coverage of the carpet bombing combo threat and denial-of-service crashes, several readers have sent pointers to...; Tags: Google Inc., Vulnerability, Web Browser, Google Chrome, ModSecurity, Web Browsers, Security, Internet, Ryan Naraine; Blog posts 2008-09-05
Red Hat draws its line in the virtual sand with Qumranet: Red Hat draws its line in the virtual sand with QumranetKVM is solid and cleanA lot of it is marketing, but the technology is excellent and can dominate the virtual desktop. The issue comes down to VDI already being a cost effective product compared to stand alone desktops and...; Tags: Desktops, desktop, Red Hat Inc., Qumranet, KVM; Discussion threads 2008-09-05
What the fight against cancer really needs: What the fight against cancer really needsSadly this is where a problem existsCuring cancer would be great on the human level. But it doesn't make good business sense for doctors and pharmaceutical companies that rely on patients to make money. Much like many other diseases, it's more profitable to keep...; Tags: cure, pharmaceutical company, patient, government; Discussion threads 2008-09-05
Enterprise password management really isn't a good idea: Being at a university and working for a government department allows me to understand this concept well. There are shared resources here, there and everywhere, provided by different people and providers, all open to a "certain type" of person - employees or students. By having a single sign-on SSO point...; Tags: Software, Password Management, Mozilla Firefox, Password, Single Sign-on, RoboForm Enterprise, Zack Whittaker; Blog posts 2008-09-05