Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- ProcessWorx CMDB (zip)
- The ProcessWorx CMDB provides the foundation for IT organizations to improve their core operational processes and promote the ITIL framework. By establishing a standard, centralized information repository or Configuration Management Database CMDB, IT organizations can establish higher levels of service delivery, support and increase customer satisfaction. Based on the ITIL...
- Tags: Information Technology, CMDB, ProcessWorx CMDB, ITIL, Strategy, It Services, Management
- Software downloads 2006-06-04
Additional Resources
- Web Help Desk (dmg)
- The Web Help Desk software offers an industry-leading feature set that allows you to dynamically route, track and fulfill your service support requests with ease, all through an intuitive interface and 2-way email. Being a Web-based, platform independent solution, the Web Help Desk provides a low cost of ownership, ultimate...
- Tags: Service Desk, Web, MacsDesign Studio, Channel Management, Service Level Management, It Services, Marketing, It Operations, It service Management
- Software downloads 2008-06-17
- Web Help Desk (exe)
- The Web Help Desk software offers an industry-leading feature set that allows you to dynamically route track and fulfill your service support requests with ease, all through an intuitive interface and 2-way email. As a 100% Web based, platform independent solution, the Web Help Desk provides a low cost of...
- Tags: Service Desk, Web, MacsDesign Studio, Channel Management, Service Level Management, It Services, Marketing, It Operations, It service Management
- Software downloads 2008-06-13
- FireScope CMDB Modeler (exe)
- The FireScope CMDB Modeler enables CMDB architects to design and test their desired database model and relationship structure in an intuitive Web interface, enhanced with mind mapping technology to visualize dependencies and relationships. Partial and complete Configuration Management Data Models can be imported from or exported to XML-files and reused...
- Tags: CMDB, FireScope, FireScope CMDB Modeler
- Software downloads 2008-06-05
- Build your ITIL configuration management system using scope, span, and granularity
- Effective configuration management requires you to capture and track data in your IT environment -- but how do you decide which data to include? This chapter from Implementing ITIL Configuration Management provides a detailed, jargon-free look at how to determine what data should go in your configuration management database CMDB.Viewing...
- Tags: CMDB, Configuration Management, ITIL, IBM Corp.
- Book chapters 2008-04-25
- IBM announces the Z10: Is the mainframe still relevant?
- IBM announces the Z10: Is the mainframe still relevant?z10 - Change of Ideology in EnterprisesI think the z10 is going to be the future winner, especially in the virtualization arena. The problem will be getting large corporations to "buy" in to the purchase. In the old days of...
- Tags: Mainframes, Servers, Virtualization, centralization, networking equipment, mainframe, server, Z10, IBM Corp.
- Discussion threads 2008-02-27
- More Effective Business Service Management with a MetaCMDB
- As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations, service creation and service delivery. These include technologies, processes and a culture that supports higher levels of accountability, as well as more dynamic responsiveness to business needs.This report looks...
- Tags: CMDB, Business Service Management, ASG Software Solutions
- White papers 2008-02-15
- Data Center Audit (zip)
- Data Center Audit DCA is a non-intrusive, non agent based configuration management database CMDB web application for managing data center inventory. Designed as a simple ITIL, Data Center Audit offers the ability to view all IT elements by: IP address, host name, model name, serial number, operating system network adapter...
- Tags: Data Center, Rack, Data Center Audit, Data Centers, Storage, Hardware, Data Management
- Software downloads 2008-02-07
- Virtual Machines - The Challenge of Vision
- Virtual Machines - The Challenge of VisionI don't understand what the problem isIt's just a simple matter of applying standard approaches to data management.The physical machines, the virtual machines and the software running on them are all data. Therefore the relations between them can be easily defined (and presumably suitable...
- Tags: Strategy, virtual machine, information technology, VMware Inc., marketing, vision
- Discussion threads 2007-11-28
- Top Technologies for 2008
- Gartner has just published its list of top 10 strategic technologies for 2008. I guess I'm a sucker for stuff like this having just spoken with a bunch of CIOs and reported on the results here. The biggest finding that I found in my research was...
- Tags: Web, Software-as-a-service, Analyst, Gartner Inc., Technology, Mashup, Metadata Management, Computing Fabric, Channel Management, Virtualization, Roi/Tco, Service-Oriented Architecture (SOA), Utility Computing, Marketing, Hardware, Finance, Managerial Accounting, Web Services, Enterprise Software, Software, Dave Greenfield
- Blog posts 2007-10-10
- CA CMDB Gains Momentum
- This paper addresses the advances CA has made with its CMDB offering through product features, integration with its broader IT management portfolio and its integration of the CA Cohesion product. It also provides insights from CA customers on the CA CMDB. It wraps up with EMA's perspective on CA's overall...
- Tags: CMDB, Computer Associates International Inc.
- White papers 2007-10-01
- Configuresoft's George Gerchow points out that "You can't manage what you can't see"
- Configuresoft's Technology Strategist, George Gerchow, and I had a lovely discussion about virtualization, virtual machine software such as VMware and the stresses this technology push on overworked IT professionals. During this discussion, I mentioned that I thought that Configuresof's focus is too narrow, that virtualization is a far broader...
- Tags: Managing virtualized environments
- Blog posts 2007-07-13
- Managing Operational Change through ITIL and a Configuration Management Database (CMDB)
- Problem, change and incident management are three of the most popular IT Infrastructure Library ITIL processes deployed today by enterprise IT operations teams. Just under 35% of IDC survey respondents from organizations with 10,000+ employees are using a process framework such as ITIL. By 2009, IDC expects this to grow...
- Tags: CMDB, Configuration Management, International Data Corp., ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2007-02-01
- A Comprehensive Approach to Practicing ITIL Change Management
- Batch processing is a critical part of most enterprises. It is a foundation technology for applications including e-commerce, accounting, stock and inventory control, enterprise resource planning, customer service, and many more. Any disruption to mission-critical batch processing can cause extensive impact to the business through downtime, lost revenue, contract penalties,...
- Tags: BMC Software Inc., CMDB, ITIL Change Management, Change Management, ITIL, It Management, Tools & Techniques, Management, It Services, It service Management
- White papers 2007-02-01
- The Truth About Configuration Management and the CMDB
- The IT Infrastructure Library ITIL describes configuration management as a method for controlling infrastructure and services. Given the descriptions of configuration management, it can appear that ITIL implementation is not possible without a mature configuration management process and that most mythical of beasts, the Configuration Management Database CMDB. This is...
- Tags: CMDB, Configuration Management, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-12-06
- CMDB in 5 Steps
- CMDB in 5 steps is a project guide for implementing a Configuration Management Database CMDB. Most companies have a huge number of CIs. Knowing where those are, managing authorisation processes and tracking changes with the help of the CMDB is especially important when adopting SOX and other legal requirements. But...
- Tags: CMDB
- White papers 2006-11-20
- BriefingsDirect SOA Insights Edition, Vol. 1: Gardner, Garone and Macehiter on IBM, BEA, and Borland
- Read a transcript of the podcast.Welcome to the inaugural BriefingsDirect SOA Insights Edition, a weekly discussion and dissection of Service Oriented Architecture SOA and related news and events with a panel of independent IT industry analysts and guests.Yours truly, Dana Gardner, principal analyst at Interarbor Solutions, is your host and...
- Tags: SOA
- Blog posts 2006-10-15
- Integrating Oracle Enterprise Manager 10g Grid Control With Other Management Tools for Seamless Data Center Management
- Many IT organizations are using a variety of tools, such as event management, network management and help desk systems, to monitor and manage their IT environment. Traditionally, each tool was used by a different group within the organization, such as the Network Administrators or DBAs, and there was no information...
- Tags: IT Environment, Oracle Enterprise Manager, Data Center, Oracle Corp., Information Technology, Tool, Productivity, Help Desk, Call Centers, It Operations
- White papers 2006-10-01
- BEA CTO: we need 'business intelligence' applied to SOA
- BEA CTO: we need 'business intelligence' applied to SOADistributed Repositories; Federated DashboardsWhile I agree wholeheartedly on the need for control read governance over SOA, and the resulting need for dashboards, I think we should also learn from BI in terms of accessing that data. I think it's...
- Tags: Service-oriented architecture (SOA), Pricing, Web services, Tools & Techniques, Enterprise software, Middleware, SOA, business intelligence, BEA Systems Inc.
- Discussion threads 2006-09-26
- ITIL in a nutshell
- ITIL in a nutshellHow To Implement ITIL EffectivelyThanks for the very insightful article.As an experienced ITIL consultant I appreciate the 'fear factor' involved with learning about ITIL and getting to grips with exactly what this set of best practices can do for an organization.To assist anyone who's really interested in...
- Tags: Process improvement, IT Services, ITIL
- Discussion threads 2006-09-25
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White Papers and Webcasts
At the Cleantech Forum in San Francisco, Todd Glass of Heller Ehrman moderates a discussion, among tech execs, on the various solar technologies making a difference in the green movement.
Designed specifically to address the concerns of senior IT managers at organizations with more than 100 employees, the Intel Premier IT Professional Program provides best practices via local and e-Seminars and a members-only Web site.
According to a new study from the Economist, future success belongs to those who collaborate effectively. Learn how successful collaboration can improve profits, problem-solving, and competitive differentiation.
Tasty Baking’s new LEED factory
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Tasty Baking CIO: Brendan O’Malley
Balancing act: innovation vs. reliability
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Facebook VP of technical operations: Jonathan Heiliger
Securing data at E-Loan
1:47
E-Loan CIO: Jay Shah
When crops are scarce
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Del Monte Foods CIO: Marc Brown
