Sponsored White Papers, Webcasts, and Downloads
- USB Sim Card Data Reader (exe)
- Data doctors sim card data recovery software allows you to securely recover all deleted text messages from your mobile phones. The software systematically restores all information and takes less then a minute time for the recovery process. Support all GSM Global System for Mobile communication mobile phones for the easy...
- Tags: software, sim card, data recovery, phone, mobile, cell phone, usb, cellular phones, advertising & promotion, consumer electronics, personal technology, marketing
- Software downloads 2007-08-14
- Ziperello (exe)
- Ziperello is an easy and effective tool to recover lost or forgotten passwords to zip archives. Key Features of Ziperello: ease of useZiperello's user interface is created as a wizard and contains a lot of contextual prompts. That allows you to be well informed about what is going on and...
- Tags: password, archive, encryption, ziperello
- Software downloads 2007-01-04
- A Service-Oriented Architecture for Software Process Technology
- As teams become more distributed and software systems increasingly complex, the difficulty of coordinating development processes becomes significant. Software Process Technology supports the planning and execution of software development processes to be managed and supported by computer programs. This paper describes the development of a decentralised process support and management...
- Tags: software, soa, ieee, software process technology, tools & techniques, productivity, management
- White papers 2006-08-03
- Gartner bearish on on-demand services
- The growing popularity of software-as-a-service vendors like Salesforce.com, and recent moves, like Oracle's acquisition of Siebel, are indicators that the software industry is tilting toward an on-demand future. But don't expect it to take off so fast says a recent Gartner report (client reg. req.). Despite the hype, on-demand...
- Tags: on-demand
- Blog posts 2005-09-30
- Optimizing ITIL With SRM: Service Resolution Management for the Next-Generation Service Desk
- ITIL provides a proven framework for managing IT processes, and in particular for running the Service Desk. But ITIL requires the right tools to drive significant business results, especially in the areas of Incident Management, Availability Management, Service Management and Problem Management. SRM processes and technologies complement and augment ITIL...
- Tags: itil, process improvement, it services, quality, business operations
- White papers 2005-06-16
- Usability in Enterprise Customer Service Applications: The Impact to Productivity, Customer Satisfaction, and Profitability
- This paper examines the current state of usability in enterprise customer service applications, and the benefits to an organization when those applications are highly usable. It explores how application providers, such as Oracle, are addressing usability issues. It also provides guidelines for evaluating usability, including user feedback, input, and testing;...
- Tags: customer service, oracle corp., customer satisfaction, product marketing, customer relationship management (crm), marketing, enterprise software, software
- White papers 2004-11-01
- Ap PDF Stamp (PDF Watermark) (exe)
- PDF Stamp PDF Watermark is an advanced product that enables you to stamp content into a PDF document. Besides images, texts and graphics, PDF Stamp is able to add links and notes. These processes can be realized in a determined number of pages with precise control over the size and...
- Tags: adobe pdf
- Software downloads 2004-09-27
- Improving Service & Support with Service Resolution Management (SRM)
- With research from the SSPA showing that at least 82% of the cost of delivering support comes from resolving customer issues, Service Resolution Management has become the new buzz in service and support. Previous point technologies such as search engines, scripting tools or simple knowledge bases only...
- Tags: knova software inc., agent, service resolution management, real estate, strategy, business operations, management
- White papers
- Novell Solutions Help FFE Minerals Provide Better Customer Service, While Reducing Communication Costs and Providing a 500 Percent Return on Investment
- Utilizing the latest in equipment technology, resources and materials, FFE Minerals helps its customers find the optimum designs, equipment and process support for their systems. The company needed a reliable messaging and collaboration environment with continuous uptime. As downtime was not an option, the company also required a reliable network...
- Tags: novell inc., customer service, collaboration, roi, messaging, groupware, enterprise software, software
- Case studies
- Collaboration and Process Support Cuts Database Development Time in Half
- Configuresoft, an innovator in systems management technology and a Microsoft Gold Certified partner, delivers solutions that help companies efficiently manage nowadays heterogeneous computing infrastructures. To enable enterprises to track and measure IT performance, Configuresoft developed a business intelligence component for its primary solution, Enterprise Configuration Manager. To streamline this development,...
- Tags: microsoft visual studio, automated testing, collaboration, configuresoft inc., microsoft corp., microsoft development tools, storage, databases, development tools, software development, software/web development, hardware, enterprise software, software, data management
- Case studies
- MSDN Webcast: Using Visual Studio Team System Process Editor (Level 200)
- The Microsoft Visual Studio Team System Process Editor provides a convenient method of customizing the process support provided by Microsoft Visual Studio 2005 Team Foundation Server. The Visual Studio Team System Process Editor enable both to edit work item types on a running project and the process templates from which...
- Tags: microsoft developer network, microsoft visual studio, team, webcast, microsoft corp., microsoft visual studio team system process editor, microsoft development tools, development tools, software development, software/web development
- Webcasts
- GDM Electronics Accelerates Time to Market by Improving Product Lifecycle Management
- Founded in 1997, GDM Electronics specializes in producing printed circuit boards and electronic products for third parties. The company wanted to replace disparate systems with a single system for integrated project lifecycle management, enterprise infrastructure, and process support. The challenge was to reduce time to market by centralizing data and...
- Tags: product lifecycle, oracle corp., product lifecycle management, gdm electronics, product marketing, marketing
- Case studies
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