mercury interactive corp. and process improvement

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Accelerate IT Service Management and ITIL Guidance

Learn how Forsythe Solutions Group together with Mercury can provide the essential tools, technology and advice to accelerate the successful adoption of ITIL initiatives. This paper combines Forsythe's real-world ITSM experience with Mercury's powerful business technology optimization BTO tools and processes.

Tags: Business Technology Optimization, Information Technology, Mercury Interactive Corp., ITIL, Service Level Management, It Services, Process Improvement, It Operations, It service Management, Quality, Business Operations

White papers 2006-08-01

ITIL Foundations: Mapping ITIL to the Real World

Produced in conjunction with Enterprise Management Associates, this paper discusses Mercury's comprehensive, business-centric IT service management strategy to optimize the value of ITIL and ITSM initiatives. It addresses many of the challenges facing IT today: breaking down traditional domain silos, increasing visibility for decision-makers, mitigating risk from change requests, integrating...

Tags: Mercury Interactive Corp., ITIL, It Services, Service Level Management, Process Improvement, It Operations, It service Management, Quality, Business Operations

White papers 2006-07-01

Mitigating the Risk of Change with Mercury BTO Solutions

Put the power of ITIL to work for you. View this Webinar and you'll see real-world examples of how to gain visibility and control over your IT operations, empower the Change Control Board CCB with proactive information on change impact and collisions, and implement integrated, end-to-end automated solutions for the...

Tags: Mercury Interactive Corp., ITIL, Process Improvement, It Services, Quality, Business Operations

Webcasts 2006-06-15

Best Practices for IT: ITIL Market Trends

ITIL Information Technology Infrastructure Library best practices have gained popularity and momentum among corporations looking to advance their IT effectiveness and efficiencies. This Enterprise Management Associates white paper, presented by Mercury, takes a look at ITIL disciplines and how they can enable users to tailor their processes...

Tags: Information Technology, Best Practice, Mercury Interactive Corp., ITIL, Process Improvement, It Services, Quality, Business Operations

White papers 2005-12-01

Optimizing the Application Change Lifecycle

In this webcast, one will learn about Mercury's holistic approach to managing application changes across the lifecycle, and how QA can become an integral partner in the application change management process. Mercury's holistic integrated approach combines Mercury's IT Governance workflow process with Mercury Quality Center. This integrated end-to-end approach is...

Tags: Mercury Interactive Corp., Change Management, ITIL, Regulatory Compliance, Process Improvement, Sarbanes-Oxley, Business Structures, Tools & Techniques, Management, It Services, Human Resources, Policies And Procedures, Quality, Business Operations, Regulations, Government, Financial Accounting, Finance

Webcasts 2005-11-29

ITIL Best Practices: Maximizing the Business Value of IT - Part II

Change management and service-level management form a base that enables organization to maximize the business value of IT. While many vendors can provide solutions to automate portions of the ITIL service management processes, Mercury Business Technology Optimization BTO provides an integrated solution that can align implementation of the ITIL...

Tags: Information Technology, Mercury Interactive Corp., ITIL, Process Improvement, It Services, Change Management, Quality, Business Operations, Tools & Techniques, Management

White papers 2005-04-01

ITIL Best Practices for IT and Business Alignment

Toward the goal of aligning IT with business goals and priorities, the Information Technology Infrastructure Library (ITIL®) offers the world's most widely accepted approach to IT Service Management. As the global leader in Business Technology Optimization BTO, Mercury helps organizations successfully implement ITIL's key principals, combining innovative and industry-leading...

Tags: Information Technology, Mercury Interactive Corp., ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management

White papers 2005-02-01

Optimizing IT - Linde Gas and Mercury

Linde Gas AG is listed in the DAX index of Germany's 30 top blue-chip companies. In the past, the industrial gas producer's platform administrators had only used the Transport Management System TMS supplied with SAP R/3 software for this task. There was no end-to-end workflow to govern the countless handovers...

Tags: Information Technology, Mercury Interactive Corp., Mercury Change Management, Enterprise Resource Planning (ERP), Microsoft Windows, Process Improvement, Telecom & Utilities, Operating Systems, Enterprise Software, Software, Quality, Business Operations

Case studies

ITIL Change, Configuration, and Release Management: Reduce the Business Risk of Change

Mercury's Change, Configuration, and Release Management solution - Mercury Application Change Lifecycle - allows IT departments to manage changes from initial request through production and gives Change Advisory Boards CABs the information they need to make informed decisions. By enforcing automated, standards-based processes, Mercury Application Change Lifecycle reduces the number...

Tags: Mercury Interactive Corp., ITIL, Sarbanes-Oxley, Regulatory Compliance, Process Improvement, Team Management, Quality, It Services, Regulations, Government, Financial Accounting, Finance, Human Resources, Policies And Procedures, Business Operations, Management

Resource centers

ITIL Service Delivery Within the Federal Government

This webcast explains how the world's largest Government intranet tracks behavior with Mercury's ITIL Service Delivery - Addressing Army Knowledge Online's AKO Service Level Management, and Performance and Availability Management. AKO is the sole approved enterprise portal for the entire US Army.

Tags: Mercury Interactive Corp., AKO, ITIL, Process Improvement, It Services, Service Level Management, Service Management, Government, Quality, Business Operations, It Operations, It service Management

Webcasts

Additional Resources

Hoping for AppleTV update at Apple's notebook event

The clock is ticking toward the big Apple event - you know, the one where the company is expected to announce the sub-$1,000 notebook and/or a new design to the MacBook line and/or the move into Nvidia's graphics chipset and/or something altogether different. (Dontcha just love the Apple rumor mill?)...

Tags: Notebook, HDTV, Apple Inc., Apple TV, TVs, Tv & Home Theater, Personal Technology, Home Entertainment, Sam Diaz

Blog posts 2008-10-13

Facebook as social rule of thumb?

This new course I'm taking introduces sociology, and I assure all you budding sociologists who read that this new-found knowledge isn't going to my head. It seems for many, especially students who are forced into a semi-confined place as others, take precedent, that Facebook confirms events within our lives. ...

Tags: Facebook, Social Networking, Strategy, Online Communications, Marketing, Advertising & Promotion, Management, Zack Whittaker

Blog posts 2008-10-13

SharePoint: What are the risks, rewards?

What does it say about SharePoint when a presentation focused on whether you can survive it packs the house? Mark Gilbert's presentation--"Can the CIO survive Microsoft SharePoint?"--at the Gartner Symposium ITxpo filled up an auditorium. There are two ways to read this: There is...

Tags: Microsoft SharePoint, Gilbert, MOSS, Collaboration, Groupware, Enterprise Software, Software, Larry Dignan

Blog posts 2008-10-13

Why MySpace's MyAds won't be the next Google AdWords

When it comes to online advertising everybody wants to be the next Google, and News Corp-owned MySpace is no exception. Today the company rolled out its latest advertising platform called MyAds, designed to service "individuals and small businesses" rather than the big name brands that the social networking site's existing...

Tags: Google Inc., Advertisement, Google AdWords, MySpace, Steve O\'Hear

Blog posts 2008-10-13

Enterprise web 2.0 costs set to plunge

Good news for credit crunch squeezed CIOs: the price of enterprise web 2.0 tools is set to plummet, according to a new report from Forrester. Good news for credit crunch squeezed CIOs: the price of enterprise web 2.0 tools is set to plummet. According to a new...

Tags: Software, Web, CIO, Tool, Web 2.0, Productivity, Channel Management, Tools & Techniques, Internet, Marketing, Management, Forrester, budget, Jo Best, Silicon.com

News items 2008-10-13

Report: Three Intel Nehalems in November

Intel will launch its first three Nehalem processors on November 17, according to a report on the site Expreview.com. These Bloomfield high-end chips will include the 3.2 GHz Core i7-965XE ($999), 2.93GHz Core i7-940 ($562) and 2.66GHz Core i7-920 ($284). Nehalem is manufactured using the same 45nm...

Tags: Desktop, Mobile, Intel Corp., Chip, Nehalem, Server Processor, Chipsets, Semiconductors, Processors, Network Technology, Hardware, Components, Networking, John Morris

Blog posts 2008-10-11

Remember IBM at $10.50 per Share? Oracle as a penny stock? Tales of Hope from the Great High Tech Depression of ‘89

Ah, distinctly I remember it was in the bleak …..October. Paraphrasing Edgar Allen Poe's The Raven seems somehow appropriate to this moment, when it seems that everything we've all worked and dreamed about is going up in smoke. And yet, having seen a version of this movie...

Tags: Oracle Corp., Recession, Stock, IBM Corp., Tech Stock, Investment, Finance, Joshua Greenbaum

Blog posts 2008-10-10

Microsoft's 'conceptual touch designs'

I've written from time to time about Apple and their rumoured tablet devices, applications for tablet PC's, multi-touch and Surface, and all those touchy-feely concepts we've been hearing about, but when do we get to actually see them? Microsoft has recently kicked forward their Software+Services, which for...

Tags: Tablet PC, Microsoft Corp., Tablets, Notebooks, Hardware, Notebooks & Tablets, Zack Whittaker

Blog posts 2008-10-10

US proposes DNS fix: digital signatures

The Commerce Department is considering deploying digital signatures to make DNS less susceptible to hacking, ComputerWorld reports. Under the proposal, DNS records would be signed by DNSSEC Domain Name and Addressing System Security Extensions. There have been some commitments to the system for the following top-level domains:...

Tags: Digital Signature, DNS, ICANN, Domain Names, Digital Signatures, Authentication/Encryption, Networking, Security, Internet, Richard Koman

Blog posts 2008-10-10

On the Linux laptop the bundle is all

On the Linux laptop the bundle is allI don´t like teenagersI don´t like teenagers or stories about teenagers. But I will say yours seems dumber than most.The bundle is all only if the package is badA properly packaged Linux system should make installing programs child's play. Though I own an...

Tags: Microsoft Windows, OPEN SOURCE, Ubuntu, distro, Linux laptop, Linux, Xandros, laptop computer

Discussion threads 2008-10-10