problem resolution

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Volvo Trucks Speeds Problem Resolution Time, Improves Customer Satisfaction Rate to 93%

Volvo Trucks wanted to install a customer service system to improve satisfaction rates and record all service requests and feedback to build a complete history of customer transactions. The challenge was to develop a systematic way of managing customer information and shorten problem resolution time and ensure truck repairs are...

Tags: Problem Resolution, Volvo, Oracle Corp., Customer Satisfaction, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software

Case studies 2009-03-01

Application Problem Resolution in a J2EE Environment

This paper explains how the BMC AppSight Problem Resolution System automates the problem resolution process in J2EE environments, and outlines the most common J2EE application problems.

Tags: BMC Software Inc., Problem Resolution, J2Ee, It Management, Middleware, Enterprise Software, Software Development, Software/Web Development, It service Management, Software

White papers 2007-12-01

Eliminate Hidden Processes that Sap Up to 40% of Developers' Time

Are time constraints pressuring your development, QA, and support resources to cut corners on software quality? If so, your company's not alone. According to a commissioned study conducted by Forrester Consulting on behalf of BMC Software, "...problem resolution is a major time-sink for developers and a drain on...

Tags: BMC Software Inc., Developer, Problem Resolution, SAP AG, It Management, It service Management

Webcasts 2007-11-12

Forrester Consulting Case Study: The Business Case For Better Problem Resolution Processes

Are your development and testing teams unknowingly wasting time and resources on application problem resolution? Read this commissioned study conducted by Forrester Consulting in which 150 managers, directors, and VPs in charge of application development reveal how much time teams spend trying to diagnose problems--and the impact it can...

Tags: Business Case, BMC Software Inc., Team, Problem Resolution, Team Management, It Management, Software Development, Management, It service Management, Software/Web Development

White papers 2007-11-01

Optimizing Application Development -- A Key to Business Success

By optimizing the problem resolution process through the implementation of an application problem resolution solution, the development organization can greatly increase application output in both quantity and quality. This enables development managers to meet the challenge of delivering more applications, in ever-decreasing time frames, and in a technology environment that...

Tags: BMC Software Inc., Hiring, Application Development, Problem Resolution, Recruitment & Selection, It Management, Software Development, Human Resources, Workforce Management, It service Management, Software/Web Development

White papers 2007-08-01

Problem Resolution With IBM Rational Application Developer and the Problem Resolution Toolkit

As a developer, have you ever had to debug a production problem but couldn't replicate it in your test/development environment? As an operations support engineer, did you ever need to get performance data from production in a compatible format to your developers when the system slows down or fails? Wish...

Tags: Developer, Problem Resolution, Application Developer, IBM Corp., Team Management, Performance Management, Management, Human Resources, Workforce Management

Webcasts

U.K. Council Improves Problem Resolution With New Technical-Support Agreement

The Hampshire County Council HCC IT team operates an enterprise-scale environment for 20,000 users and provides outsourced services to other local government organisations. In 2005, the council decided to terminate the contract with its existing support provider to improve problem resolution and receive proactive technical backup. The council purchased Microsoft...

Tags: Problem Resolution, Council, Account Management, Microsoft Corp., Hampshire County Council IT Team, Sales Channel, Sales Force Management, Outsourcing, Sales, It Operations, Business Operations, Outsourcing & Subcontracting

Case studies

MSDN Webcast: Increasing the Acceleration of Problem Resolution in Visual Studio Team System (Level 100)

Problem resolution is one of the most time-consuming and costly tasks in project life cycles. The attendee of this webcast will learn how Identify's AppSight enhances Microsoft Visual Studio Team System by accelerating problem resolution. Identify Software has developed black box technology which transparently captures a complete record, from user...

Tags: Microsoft Developer Network, Microsoft Visual Studio, Team, Problem Resolution, Webcast, Microsoft Corp., Identify Software, Box Technology, Microsoft Development Tools, Team Management, Development Tools, Software Development, Software/Web Development, Management

Webcasts

Additional Resources

HTC Droid Eris (Verizon Wireless)

Editors' note: Portions of this review were taken from our review of the HTC Hero. The two devices share similar features. The HTC Droid Eris is the second Verizon Wireless' Google Android phone after the Motorola Droid. Where the Droid was flashy and high-end, the Droid Eris offers a simpler,...

Tags: Keyboards, Telecom & Utilities, Smart phones, Verizon Wireless, DROID ERIS, High Tech Computer Corp., phone, HTC Droid Eris

Product reviews 2009-11-06

Droid Preview: iPhone's first real competition has arrived

The MicroSD card is not only expandableIt is hot-swappable. So basically your storage is only limited to how many cards you can afford.Competition is GREAT!I am glad Android is taking off, the future is Linux driven devices/appliances.To the naysayers that Linux distro devices/appliances are a 'niche' I guess Google is...

Tags: Smart phones, Apple iPhone, Droid Preview, phone, card

Discussion threads 2009-11-05

AVADirect Nano Cube

AVADirect's $2,266 Nano Cube tries to take on Shuttle's XPC H7 5800 at its own small form factor game. Both systems come with smaller-than-normal SFF cases, and each requires sacrifices, even more than with a standard SFF PC, in exchange for its tiny dimensions. Therein lies our problem with this...

Tags: DVD, Consumer electronics, Games, Shuttle XPC, SFF, small form factor, Cube, Shuttle, Nano, DVD burner, PC, Nvidia GeForce, NVidia Corp., AVADirect, game

Product reviews 2009-11-04

Walmart unveils 15.6" HP Pavilion G60 laptop for $298

hmmfor once, i agree with you. why are they still making the celeron...? shouldn't the atom replace that?Intel Celeron?is Inhel still making this 10 year old crap?surplus maybe? ntnti feel 298 is bad for celron processor..but still good option for ppl who r new to these creepy labtops..RE: Walmart unveils...

Tags: Notebooks, Desktops, Processors, HP Pavilion, Wal-Mart Stores Inc., laptop computer, Hewlett-Packard Co.

Discussion threads 2009-11-04

What to look for in a Mini-HD camcorder

Flip tends to get most of the attention when it comes to mini-HD camcorders, but there are more things to pay attention to besides name brand. Here are five things you should consider when purchasing a new Mini-HD camcorder: 1. Quality: Look for resolution and color quality....

Tags: Camcorder, Creative Vado HD, Rachel King

Blog posts 2009-11-02

Apple TV update looks good but doesn't offer much more

I second your thoughts, Sam.The updates were nice, but hardly worth it from the functional standpoint. Yes, Netflix would be nice, although iTunes provides most, if not all, of what Netflix would, doesn't it?One thing Tim Cook mentioned during the most recent earnings call was that Apple was going to...

Tags: INTERNET, Apple TV, Internet radio, Apple Inc., TV, NetFlix Inc.

Discussion threads 2009-10-30

With Motorola Droid, Verizon puts doubts about Google Android platform to rest [review]

Looks pretty nice, one comment on the article tho...[i]Further, Android 2.0 offers universal search, surfacing Web pages (history, bookmarks, etc.), contacts, applications and more all from the same search field widget. It?s a welcome addition.[/i]This is actually a feature of Android 1.6 and so not exclusive to the Droid or...

Tags: Smart phones, Motorola Inc., Google Android, Apple iPhone, Motorola Droid, Verizon Communications Inc., Google Inc.

Discussion threads 2009-10-29

More e-readers - more misconceptions

my thoughts . . ."Like any good Massachusetts liberal, I?m a big fan of NPR."Well, do keep in mind some of us are conservative.Please?As much as I like ZDNet for tech news, it can be a tad disheartening when there's the occasional trip down political lane, and ZDNet does tend...

Tags: Taxes, Free trade, E-books, open mind, NPR, Car Talk, education, e-reader, tax, misconception, British Broadcasting Corp.

Discussion threads 2009-10-26

More Apple teardowns: Fall 2009 iMac & Magic Mouse

You can watch BluRay movies via the Display Port IN. [nt][nt]Windows to the rescue!![i]Of course, until Apple releases software support, you?ll still have to boot into Windows to play movies.[/i]LOL, OS X sucks. :)LOLWhat's sad is that OS X is the best that Apple could steal!Is that the best you...

Tags: Operating systems, Desktops, mouse, Apple Inc., Pagan, Apple Mac OS X, Microsoft Windows, Microsoft Windows 7, Microsoft Corp.

Discussion threads 2009-10-22

Android opens doors for Google's next-gen search, ads and tools

Current problem with Android devicesI am Android fan, but nevertheless my next mobile phone will be HTC HD2 - i.e. Windows device. And the reason: all Andorid devices currently available have relatively small screen size and resolution. I am wandernig why Google doesn't urge on phone makers to offer...

Tags: INTERNET, Operating systems, Microsoft Windows, Cellular phones, Smart phones, advertisement, tool, Android Devices, phone, smart phone, Linux, operating system, Google Inc.

Discussion threads 2009-10-16

Pioneer AVIC-Z110BT

At the top of Pioneer's AVIC line of navigation receivers, and indeed its entire line of car audio receivers, sits the AVIC-Z110BT. This grandest of car stereos features just about every bell, whistle, and whizbang that Pioneer has to throw at mobile audio and video. From GPS navigation that can...

Tags: GPS, Digital music, Digital media, receiver, SD card

Product reviews 2009-10-13

Sony DCR-DVD650

DVDs were never a perfect solution for directly recording video to with a camcorder. The medium makes even less sense now with hard-disk-drive and flash-memory models reasonably priced and able to store much more video in far smaller packages. About the only advantage camcorders like the Sony Handycam DCR-DVD650 have...

Tags: Corporate communications, Consumer electronics, Flash memory, Memory, Monitors & displays, video, DVD, camcorder, Sony Corp., memory stick, pixel

Product reviews 2009-10-13