Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- sort by:
- Relevance
- Date
- Popularity
- Volvo Trucks Speeds Problem Resolution Time, Improves Customer Satisfaction Rate to 93%
- Volvo Trucks wanted to install a customer service system to improve satisfaction rates and record all service requests and feedback to build a complete history of customer transactions. The challenge was to develop a systematic way of managing customer information and shorten problem resolution time and ensure truck repairs are...
- Case studies 2009-03-01
- Application Problem Resolution in a J2EE Environment
- This paper explains how the BMC AppSight Problem Resolution System automates the problem resolution process in J2EE environments, and outlines the most common J2EE application problems.
- White papers 2007-12-01
- Eliminate Hidden Processes that Sap Up to 40% of Developers' Time
- Are time constraints pressuring your development, QA, and support resources to cut corners on software quality? If so, your company's not alone. According to a commissioned study conducted by Forrester Consulting on behalf of BMC Software, "...problem resolution is a major time-sink for developers and a drain on...
- Webcasts 2007-11-12
- Forrester Consulting Case Study: The Business Case For Better Problem Resolution Processes
- Are your development and testing teams unknowingly wasting time and resources on application problem resolution? Read this commissioned study conducted by Forrester Consulting in which 150 managers, directors, and VPs in charge of application development reveal how much time teams spend trying to diagnose problems--and the impact it can...
- White papers 2007-11-01
- Optimizing Application Development -- A Key to Business Success
- By optimizing the problem resolution process through the implementation of an application problem resolution solution, the development organization can greatly increase application output in both quantity and quality. This enables development managers to meet the challenge of delivering more applications, in ever-decreasing time frames, and in a technology environment that...
- White papers 2007-08-01
- Problem Resolution With IBM Rational Application Developer and the Problem Resolution Toolkit
- As a developer, have you ever had to debug a production problem but couldn't replicate it in your test/development environment? As an operations support engineer, did you ever need to get performance data from production in a compatible format to your developers when the system slows down or fails? Wish...
- Webcasts
- U.K. Council Improves Problem Resolution With New Technical-Support Agreement
- The Hampshire County Council HCC IT team operates an enterprise-scale environment for 20,000 users and provides outsourced services to other local government organisations. In 2005, the council decided to terminate the contract with its existing support provider to improve problem resolution and receive proactive technical backup. The council purchased Microsoft...
- Case studies
- MSDN Webcast: Increasing the Acceleration of Problem Resolution in Visual Studio Team System (Level 100)
- Problem resolution is one of the most time-consuming and costly tasks in project life cycles. The attendee of this webcast will learn how Identify's AppSight enhances Microsoft Visual Studio Team System by accelerating problem resolution. Identify Software has developed black box technology which transparently captures a complete record, from user...
- Webcasts
Additional Resources
- BenQ V2400 Eco
- With the Samsung SyncMaster XL2370 ($300) costing $50 less than the BenQ, there is simply no good reason to purchase V2400 Eco. Overall, the Samsung monitor has better performance, facilitated by its wider viewing angle and brighter screen. The BenQ gets points for its unique, stark white aesthetic and the...
- Product reviews 2009-11-25
- QuickScale 3.8.3 (Mac)
- Quickscale is designed to let you scale a large amount of pictures to a desired size and format. Now, why would you want to do that? For example, if you wish to share your holiday photos with family and friends, you can either send them by e-mail or put them...
- Software downloads 2009-11-25
- Sony VAIO VGN-NW270F/S
- Editors' note: This review is part of our 2009 Retail Laptop and Desktop Holiday Roundup, which covers specific fixed configurations of popular systems found in retail stores.The Sony Vaio VGN-NW270F/S is a stylish, spacious laptop for high-definition fans with low budgets. For a reasonable $699 at Best Buy, the Vaio...
- Product reviews 2009-11-24
- Microsoft isn't the only one developing a hardware-accelerated browser
- It is a dumb idea.WAIT! Firefox and Chrome teams are looking to do the same?What a brilliant idea!I smell a large scale patent war brewingThis will be one that catches everybody's attention, not just the people who work in the industry.I'd bet that Office goes hardware-rendered, tooI'd bet that Office...
- Discussion threads 2009-11-24
- Is it time to go quad-core?
- Quad core, Chris?You have told us over and over that all you need is Google. You don't need a real OS, real apps, or any processing power to speak of. All you need is a browser, preferably Chrome. Why on Earth would you need a quad core...
- Discussion threads 2009-11-23
- Chatting (Not Chattering) About Salesforce - Part I
- (NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog. Â Let's see how that...
- Blog posts 2009-11-23
- HP Pavilion dv4-1555dx
- Editors' note: This review is part of our 2009 Retail Laptop and Desktop Holiday Roundup, which covers specific fixed configurations of popular systems found in retail stores. With its stylish, Imprint-finish chassis, excellent audio output, and remote control, the 14-inch HP Pavilion dv4-1555dx is best suited for students and others...
- Product reviews 2009-11-20
- Abacus HelpDesk 5.0 (Windows)
- Abacus HelpDesk supports your help desk with complete service and support, call tracking, knowledge management, problem resolution, call management, statistic reports, and invoice handling. With the SQL-connection module, Abacus HelpDesk supports MS SQL server to handle large databases. Multi-language support, Citrix and Terminal server support, and remote computing.
- Software downloads 2009-11-19
- Rumored HTC 'Dragon' Google phone to spar with iPhone, Droid
- The problem for competitors is that Google could throw a billion or more atmobile OS market including Android and ChromeOS. They just want a flood of cheap, very functional, very powerful mobile internet devices. They do not need ANY profits on the OS itself.Hardware manufactures like Palm, Blackberry, and Nokia...
- Discussion threads 2009-11-18
- NeoDownloader 2.4 (Windows)
- The Web is a land of joys and wonders. Myriads of digital images, video clips and other downloadable files are waiting for you. In the past, you could use your browser to download them. But, these days, you need more powerful and more specialized tools to download files from the...
- Software downloads 2009-11-17
- HTC Droid Eris (Verizon Wireless)
- Editors' note: Portions of this review were taken from our review of the HTC Hero. The two devices share similar features. The HTC Droid Eris is the second Verizon Wireless' Google Android phone after the Motorola Droid. Where the Droid was flashy and high-end, the Droid Eris offers a simpler,...
- Product reviews 2009-11-06
- Droid Preview: iPhone's first real competition has arrived
- The MicroSD card is not only expandableIt is hot-swappable. So basically your storage is only limited to how many cards you can afford.Competition is GREAT!I am glad Android is taking off, the future is Linux driven devices/appliances.To the naysayers that Linux distro devices/appliances are a 'niche' I guess Google is...
- Discussion threads 2009-11-05
- << Previous
- page 1 of 1
- Next >>
Premier Vendor Content Whitepapers, webcasts & resources from our Power Center Sponsors
- Keep Up With The Latest In Document Management with The DocuMentor.
-
Doc delivers the scoop on today's enterprise content management, printer maintenance, and all other issues related to document management. It's the DocuMentor Blog.
- Learn more >>
- Save time with automated shipping solutions
-
The Business Essentials Guide provides you useful tools and templates to help grow your business and save you time with automated shipping solutions.
- Visit the UPS Business Essentials Guide
- Microsoft Dynamics CRM Online - Free Six-Month Trial for Eligible Organizations
-
Microsoft Dynamics CRM Online provides fast online access, simple contact management and better sales performance for a low monthly cost - the best value on the market today.
- Learn more about the free, six-month trial offer>>
Meet Doc
-
-
Here to help you with your Document Management Needs
- Doc is an enigma. Born to a Russian ballerina and a German electrical engineer, he grew up in various locations in the United States. He’s seen the insides of more brands, versions, and generations of printer and printer-related hardware than almost anyone.
- To learn more about this mysterious figure check out his blog on ZDNet and his Workspace on TechRepublic. You’ll be glad you did.
-
Produced by
ZDNet and -
