Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- Application problem resolution in a J2EE Environment
- This paper explains how the BMC AppSight Problem Resolution System automates the problem resolution process in J2EE environments, and outlines the most common J2EE application problems.
- Tags: BMC Software Inc., Problem Resolution, J2Ee, It Management, Middleware, Enterprise Software, Software Development, Software/Web Development, It service Management, Software
- White papers 2007-12-01
- Eliminate Hidden Processes that Sap Up to 40% of Developers' Time
- Are time constraints pressuring your development, QA, and support resources to cut corners on software quality? If so, your company's not alone. According to a commissioned study conducted by Forrester Consulting on behalf of BMC Software, "...problem resolution is a major time-sink for developers and a drain on...
- Tags: BMC Software Inc., Developer, Problem Resolution, SAP AG, It Management, It service Management
- Webcasts 2007-11-12
- Forrester Consulting Case Study: The Business Case For Better problem resolution Processes
- Are your development and testing teams unknowingly wasting time and resources on application problem resolution? Read this commissioned study conducted by Forrester Consulting in which 150 managers, directors, and VPs in charge of application development reveal how much time teams spend trying to diagnose problems--and the impact it can...
- Tags: Business Case, BMC Software Inc., Team, Problem Resolution, Team Management, It Management, Software Development, Management, It service Management, Software/Web Development
- White papers 2007-11-01
- Optimizing Application Development -- The Key to Business Success.
- By optimizing the problem resolution process through the implementation of an application problem resolution solution, the development organization can greatly increase application output in both quantity and quality. This enables development managers to meet the challenge of delivering more applications, in ever-decreasing time frames, and in a technology environment...
- Tags: BMC Software Inc., Hiring, Application Development, Problem Resolution, Recruitment & Selection, It Management, Software Development, Human Resources, Workforce Management, It service Management, Software/Web Development
- White papers 2007-01-01
- Reducing Manual Processes With Improved Remote Security, Inventory, and problem resolution
- Intel vPro technology delivers powerful new hardware-based capabilities that improve remote management of desktop PCs. These capabilities can help Information Technology IT service providers, such as Siemens Business Services Siemens, improve remote discovery, inventory, problem resolution, maintenance, and security when managing a fleet of desktop systems. In particular, the capabilities...
- Tags: Security, Problem Resolution, PC, Siemens AG, Intel Corp., Intel vPro Technology, Desktops, Hardware
- White papers 2006-08-01
- Managing the Technology That Drives SAP Business Services: Enterprise Applications Management
- When an SAP system problem does occur there are often a number of starting points to consider when determining cause. A typical SAP system has many potentially problematic areas, which means the time needed to determine an appropriate course of action can be extensive. What is needed is a faster,...
- Tags: BMC Software Inc., Problem Resolution, SAP AG, Enterprise Application, It Management, It service Management
- White papers 2006-02-21
- Application problem resolution: The Case for the Next Killer App
- While software development has undergone multiple paradigm shifts, moving from centralized computing to highly distributed, service-oriented architectures, the processes of problem resolution and application support have hardly changed to accommodate the added complexity and costs. These processes are still mostly manual, engaging multiple departments and requiring problems to be recreated...
- Tags: Customer Service, Problem Resolution, Product Marketing, Service-Oriented Architecture (SOA), Customer Relationship Management (CRM), Software Development, Marketing, Web Services, Enterprise Software, Software, Software/Web Development
- White papers 2005-01-07
- Extending CRM With Knowledge Management: Automating problem resolution With Knowledge-Empowered Customer Service
- In a session with Kanisa and Amdocs ClarifyCRM, leaders from the knowledge management and CRM industries, learn how to increase overall customer satisfaction through the integration of CRM and problem resolution technologies.
- Tags: Problem Resolution, Knowledge, CRM, Knowledge Management, Advertising & Promotion, Customer Relationship Management (CRM), Business Intelligence, Strategy, Enterprise Software, Software, Marketing, Data Management, Management
- Webcasts
- problem resolution With IBM Rational Application Developer and the problem resolution Toolkit
- As a developer, have you ever had to debug a production problem but couldn't replicate it in your test/development environment? As an operations support engineer, did you ever need to get performance data from production in a compatible format to your developers when the system slows down or fails? Wish...
- Tags: Developer, Problem Resolution, IBM Corp., Team Management, Performance Management, Management, Human Resources, Workforce Management
- Webcasts
- U.K. Council Improves problem resolution With New Technical-Support Agreement
- The Hampshire County Council HCC IT team operates an enterprise-scale environment for 20,000 users and provides outsourced services to other local government organisations. In 2005, the council decided to terminate the contract with its existing support provider to improve problem resolution and receive proactive technical backup. The council purchased Microsoft...
- Tags: Problem Resolution, Council, Account Management, Microsoft Corp., Hampshire County Council IT Team, Sales Channel, Sales Force Management, Outsourcing, Sales, It Operations, Business Operations, Outsourcing & Subcontracting
- Case studies
- MSDN Webcast: Increasing the Acceleration of problem resolution in Visual Studio Team System (Level 100)
- Problem resolution is one of the most time-consuming and costly tasks in project life cycles. The attendee of this webcast will learn how Identify's AppSight enhances Microsoft Visual Studio Team System by accelerating problem resolution. Identify Software has developed black box technology which transparently captures a complete record, from user...
- Tags: Microsoft Developer Network, Microsoft Visual Studio, Team, Problem Resolution, Webcast, Microsoft Corp., Identify Software, Box Technology, Microsoft Development Tools, Team Management, Development Tools, Software Development, Software/Web Development, Management
- Webcasts
Additional Resources
- Microsoft, HP ready XP SP3 endless-reboot patches
- Help is on its way for users affected by the Windows XP Service Pack SP 3 endless-reboot problem that has plagued some users for the past week-plus. Both Microsoft and Hewlett-Packard are readying patches that should remedy the glitch, which seems to affect primarily users of AMD-based...
- Tags: Mary Jo Foley
- Blog posts 2008-05-16
- Office 2008 for Mac: The straw that broke the backs of Microsoft's Windows developers?
- Could it be that a Macintosh program will be the tipping point for the confidence that ISVs have in Microsoft as a technology partner? One c-level technologist for a Windows enterprise app says "no more" to Redmond's vision. I wrote the other day about Microsoft's Mac Business...
- Tags: Developer, Apple Macintosh, Microsoft Office, Window, ISV, Microsoft VBA, Microsoft Windows, Microsoft Corp., Engineer, Scripting Languages, Software/Web Development, Web Development, David Morgenstern
- Blog posts 2008-05-16
- Photo of rumored Palm Treo 800w appears
- Back in the day when I had a Palm OS Treo I used to load up the custom ROMs created by Shadowmite since they took out a bunch of junk that was included by default and helped me recover some available memory. It seems he scored the first photos of...
- Tags: Microsoft Windows Mobile, Palm Inc., Palm Treo, Photograph, Microsoft Windows, Palm OS, Keyboards, Operating Systems, Handhelds, Software, Hardware, Peripherals, Matthew Miller
- Blog posts 2008-05-16
- Weekend Gadget Guidance: Put your iPhone 'slide to unlock' screen to use
- Remember when they invented the outside screen for the cell phone? You know, the little piece of crystal that showed the time? A coup for anyone neurotic enough to need to check the time without needing to flip open the phone. Well, now that...
- Tags: Apple iPhone, Screen, RSS, E-mail, Telecom & Utilities, Web Browsers, Internet, Online Communications, Andrew Nusca
- Blog posts 2008-05-16
- Introduction to BIT
- This is the 1st excerpt from the second book in the Defen series: Business Information Technology: Foundations, Infrastructure, and Culture Introduction This book is designed for people who interact with, but do not want to become, professional information systems...
- Tags: Information System, Bear, Computer, Business Owner, Systems Decision, Dick, Jane, Systems Culture, Productivity, Data Centers, Strategy, Storage, Hardware, Data Management, Management, Paul Murphy
- Blog posts 2008-05-16
- Collaboration 2.0...
- For the last couple of years I've been in the trenches managing a sizeable collaboration space across three continents for a large multinational enterprise. The diplomacy, strategy, tactics and sheer hard work of managing, building and running this type of space can be all consuming, particularly with...
- Tags: Strategy, Web, Collaboration, Enterprise 2.0, Web 2.0, Groupware, Internet, Enterprise Software, Software, Oliver Marks
- Blog posts 2008-05-15
- BriefingsDirect Insights analysts probe future of online advertising and find transactional lucre lurking
- Read a full transcript of the podcast. The future of online advertising captures the headlines and attention when the likes of Microsoft courts the likes of Yahoo! And Wall Street still has a hard time figuring out how much Google is worth, based on just those little...
- Tags: Software, Advertisement, Business, Online Advertising, Bookkeeping Service, Dana Gardner
- Blog posts 2008-05-15
- EU has privacy concerns over Street View
- The EU is not too happy with the upcoming launch of Google Maps' Street View in Europe. The problem: privacy. The AP quotes the EU's top data protection supervisor, Peter Hustinx: "I would encourage Google to think about how to do this," Hustinx told...
- Tags: Google Inc., Data Protection, Privacy, European Union, Disaster Recovery, Backups, Data Management, Richard Koman
- Blog posts 2008-05-15
- Medical companies celebrate death of patent reform
- Medical device makers and drug companies are celebrating the apparent death of the 2008 Patent Reform Act. (For the other side of this debate, visit my open source blog.) Why were AdvaMed, PHRMA, and the rest of the industry so dead-against an end to...
- Tags: Patent, Industry, Patent Approval, Drugs, Dana Blankenhorn
- Blog posts 2008-05-15
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