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	<title><![CDATA[problem/solution dialog Resources | ZDNet]]></title>
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		<title><![CDATA[Responsive Knowledgebase 1.01 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=426687]]></link>
		<description><![CDATA[Responsive KnowledgeBase is a technical support tool that allows you to record solutions to tech support problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly...]]></description>
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		<pubDate>Mon, 22 Jul 2002 00:00:00 -0700</pubDate>
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