Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- Knowledge-Centered Support: A Best Practice Methodology That Improves Operational Efficiency & Customer Satisfaction
- This web seminar, sponsored by Primus - a pioneer developer of software solutions that support KCS - will examine the need for knowledge-centered strategy as well as the organizing principles of KCS and its benefits. In addition, CompuCom Systems, Inc., a Primus customer, will share how the company has demonstrated...
- Tags: Web, Primus Co., Knowledge, Primus Knowledge Solutions, Customer Satisfaction, Best Practice, Channel Management, Strategy, Marketing, Management
- Webcasts
- Web Self-Service: Today & Tomorrow
- Customer satisfaction and retention improve, not decline, when organizations allow customers access to information via the Web. Join John L. Bustard from Kodak and learn how they addressed Web 1st Support, FAQ's, Language Support, and Camera Repair first hand.
- Tags: Web, Primus Knowledge Solutions, Channel Management, Marketing
- Webcasts
Additional Resources
- TechForward advocates the cause of temporary ownership
- I have been MEANING to write about the Los Angeles-based start-up TechForward for weeks now, but felt like I didn't have enough time to write the truly thoughtful post that it deserved. Now, I'm forcing myself to get off my butt, strangely enough, because I'm having a moral dilemma over...
- Tags: Apple iPhone, Electronics, TechForward, Lebovitz, Retail, Heather Clancy
- Blog posts 2008-07-04
- I have to stop using Gmail :(
- I have to stop using Gmail :(You can enable POP3 support in Gmail...If you switch on POP3 support in Gmail, then you can still comply with archiving procedures: http://mail.google.com/support/bin/answer.py?hl=en&answer=13273That way, you can both send and receive e-mails with an e-mail client like Thunderbird or Evolution or even Outlook Express. I...
- Tags: E-mail providers, cloud computing, Using Gmail, Google Gmail, archiving, e-mail
- Discussion threads 2008-07-03
- Nothing stealthy about this Windows Update update
- For years, Microsoft has occasionally updated its Windows Update client software automatically on systems that are configured to check for updates. This has been true even when Windows Update is set to simply check for (and optionally, download) updates but not to install them. That decision led...
- Tags: Microsoft Windows Update, Update, Microsoft Windows, Operating Systems, Software, Ed Bott
- Blog posts 2008-07-03
- Q'n'A: Are Youtube users are royally screwed?
- Q'n'A: Are Youtube users are royally screwed?.....“[B]Had this not happened, Viacom would have made a huge amount of profit, but have now obviously lost out.[/B]”Subjective speculation that is unsubstantiated.“[B]YouTube could get shut down, Google could get fined to the nth degree, or maybe Google will get sued and it have...
- Tags: Pandora, YouTube Inc., Viacom Inc., Google Inc.
- Discussion threads 2008-07-03
- Seven Tech ways to make America better this July 4
- Seven Tech ways to make America better this July 4Drill Here. Drill Now. Pay Less.Get the environazi boot of our neck.Build more refineries.Reduce government regulations.Eliminate the Endangered Species Act.Build more dams for flood control.Build more highways to relieve traffic congestion.Relax nuclear power plant requirements to build more reactors.Your mindset is...
- Tags: PRODUCTIVITY, Strategy, Telecom & Utilities, vision, computer
- Discussion threads 2008-07-03
- Firefox 2 dirty dozen: Critical vulnerabilities patched
- Firefox 2 dirty dozen: Critical vulnerabilities patchedWasn't Able to Upgrade to 3.0On my main XP Pro machine, with a dozen or so add-ons, I wasn't able to go to FF 3.0. The app does its analysis, says it's going to disable incompatible add-ons as usual, then just hangs, running in...
- Tags: Web browsers, Microsoft Windows XP, Desktops, Mozilla Firefox, critical vulnerability, Mozilla Firefox 2.0
- Discussion threads 2008-07-03
- NoScript vs. Internet Explorer 8 Filters
- NoScript plugin writer Giorgio Maone posted a commentary on IE 8's new filters, drawing comparisons to his own widely popular NoScript Firefox plugin. Maone writes: I'm happy to learn that IE8 is going to implement a less ambitious version of a feature which NoScript users have enjoyed for more than one...
- Tags: Mozilla Firefox, XSS, Microsoft Internet Explorer, Attack, Maone, Nathan McFeters
- Blog posts 2008-07-03
- News to know: Searching Silverlight; IE 8; Dell; Google vs. YouTube
- Notable headlines: Mary Jo Foley: Microsoft: Silverlight content searchable, too Ryan Stewart: Brian Goldfarb talks about Silverlight 2 and Deep Zoom with Michael Cot LineRider releases a Silverlight 2 version Microsoft steps up self-policing of its OSI-approved source licenses ...
- Tags: Apple iPhone, Security, Google Inc., Dell Computer Corp., Microsoft Silverlight, Mobile, YouTube Inc., Microsoft Internet Explorer, Microsoft Corp., Linux, UNIX, Keyboards, Operating Systems, Advertising & Promotion, Open Source, Software, Hardware, Peripherals, Marketing, Larry Dignan
- Blog posts 2008-07-03
- USB for Remote Desktop (zip)
- USB for Remote Desktop allows to work with your local USB devices from remote Windows session. The program consists of a Server and a Workstation. It supports a wide range of USB devices and does not require any special knowledge and installs easily right out of the box. This version...
- Tags: Desktop, Remote Desktop, USB, FabulaTech
- Software downloads 2008-07-03
- Calling all auto engineers: this is an emergency
- Calling all auto engineers: this is an emergencyThere are no engineersTheir parents made sure they went into business and got MBAs due to the wonders of globalization!Too many chiefs, not enough indians.-MWhy not just drill for more oil?I think it is simply amazing how everyone in Congress is standing around...
- Tags: Food & Beverage, Total Cost, food
- Discussion threads 2008-07-02
- Does True Knowledge see value in distance from the bubble?
- The flurry of attention around yesterday's Microsoft/ Powerset news set me thinking once more about UK-based True Knowledge, which has been compared with Microsoft's latest acquisition. TechCrunch UK's Mike Butcher reported last month that nameless venture capital firms were valuing True Knowledge at about £20million ($40million), and...
- Tags: Valuation, Knowledge, U.K., Microsoft Corp., TechCrunch UK, Venture Capital, Investment, Finance, Financing Startups, Paul Miller
- Blog posts 2008-07-02
- Guest post: An ode to the humble spreadsheet
- Guest blog: Bob Warfield has founded three startups, run R&D at Borland, developed software for Callidus and Oracle and created tools for Rational/Pure Atria. He currently works for SaaS customer service company Helpstream. He is responsible for Quattro Pro, the Borland spreadsheet, and is the inventor of the notebook tabs...
- Tags: Spreadsheet, Productivity, Larry Dignan
- Blog posts 2008-07-02
- Dell strives to make it easier to be green with FlexAddress
- In the scheme of green things, Dell's PowerEdge M-Series blades could be described as emerald. Now, the company is trying to make it easier for data center managers to opt for them, with a new patent-pending tool called Dell FlexAddress. Glenn Keels, director, global relationship marketing...
- Tags: Dell Computer Corp., Data Center, Blade, Data Centers, Blade Servers, Utility Computing, Servers, Storage, Hardware, Data Management, Heather Clancy
- Blog posts 2008-07-02
- So about that Microsoft licensing
- So about that Microsoft licensingpenny wise and pound foolishIts not about giving $20K to Redmond. Its about users/teachers being productive and getting the work done so that they have more time to focus on the students.Saving $100 for a licence over the life of the software is nothing. Office is...
- Tags: Recruitment & Selection, OpenOffice, Microsoft Office, Microsoft Corp., software
- Discussion threads 2008-07-02
- Costing Sun Ray vs Wintel
- Costing Sun Ray vs WintelSo, you like Sun Ray, Yes? KiddingSeriously, interesting article--Sun Ray is looking better and better!There are so many good reasons to consider using Thin Client. Sun Ray just reinforces that.A few questionsWhy did you so much oversize the client. why use E7200 core duo ? why...
- Tags: Servers, server, VMware Inc., Sun Ray, Costing Sun Ray, Sun Microsystems Inc., Wintel
- Discussion threads 2008-07-02
- Fitness Frenzy (exe)
- Help Vicki become the ultimate trainer. You get to help your gym's customers get fit and feel fantastic. Work with all sorts of people - from newbie joggers to muscle-bound weight lifters. Teach them which machines to use and how to work out to reach their ultimate goals. A great...
- Tags: SpinTop Games, Fitness Trainer, Strategy, Management
- Software downloads 2008-07-02
- Digidesign ProTools (cfm)
- Get ready for a revolutionary new way to work with Pro Tools. Digidesign Pro Tools software, featuring the time-manipulating power of Elastic Time, will have you approaching your projects in creative new ways, making working with tempo- and time-based sessions a whole lot easier and imaginative. Plus, increased support for...
- Tags: Avid Technology Inc., Pro Tools Software, Corporate Communications, Tools & Techniques, Marketing, Management
- Software downloads 2008-07-02
- McAfee S.P.A.M. experiment and more ridiculous HackerSafe failures
- Stay with me here readers, I'm stringing two stories about McAfee together here, a little out of the ordinary, so I hope it makes sense. If you aren't interested in the tech details of which there are very little, please do read for a good laugh. Network World reported...
- Tags: McAfee Inc., Organize-It, PCI, Phishing, Cyberthreats, Marketing Research, Storage, Hardware, Security, Spam And Phishing, Marketing, Nathan McFeters
- Blog posts 2008-07-01
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In this podcast Intel's Malcolm Harkins and HP's Manny Novoa chat about the latest issues in security technologies, notably the emergence of hardware assisted virtualization.
The Cisco Mobility Resource Center offers FREE videos, downloads, podcasts and more, all designed to help small and medium businesses get mobile connectivity solutions, improve productivity and drive sales and revenue.
