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ZDNet Resources
- Knowledge-Centered Support: A Best Practice Methodology That Improves Operational Efficiency & Customer Satisfaction
- This web seminar, sponsored by Primus - a pioneer developer of software solutions that support KCS - will examine the need for knowledge-centered strategy as well as the organizing principles of KCS and its benefits. In addition, CompuCom Systems, Inc., a Primus customer, will share how the company has demonstrated...
- Tags: Web, Primus Co., Knowledge, Primus Knowledge Solutions, Customer Satisfaction, Best Practice, Channel Management, Strategy, Marketing, Management
- Webcasts
Additional Resources
- Is VoIP the way forward?
- Is VoIP the way forward?VOIP Works Well For MeI disconnected at the street telco box for a coupla yrs now.The Shaw cable signal here in Calgary is reliable. I have an APC UPS unit to carry me thro' a brown/blackout. I'm paying for cable anyway to give me high speed...
- Tags: Telephony, TELECOMMUNICATIONS, Telecom & Utilities, VoIP
- Discussion threads 2008-09-09
- GOOG-411 expands outside of United States
- GOOG-411 expands outside of United StatesWhy were you in ReginaThat is the real question....Saskatoon is much nicerRE: GOOG-411 expands outside of United StatesI tried Toronto, Ontario, it works, since I don't live there I tried random options. It works like a charm. Cool. But I hope they announce it which...
- Tags: GOOG-411
- Discussion threads 2008-03-07
- Unless Vonage pursues bundled services, any Verizon settlement won't matter
- Unless Vonage pursues bundled services, any Verizon settlement won't matterHow do you figure exactly?I currently pay 56.09 a month for my basic cable and internet service via the cable company. On top of that, I pay 15.00 a month for Vonage, giving me a grand total bill around (I...
- Tags: Cable, Telephony, Network technology, VOIP, TELECOMMUNICATIONS, Verizon Communications Inc., Vonage Holdings Corp., cable company
- Discussion threads 2007-05-12
- Slashdotters fume at Shaw Communications QoS fee
- Over the last couple of weeks,there's been quite a ruckus caused by what some deem Canada-based ISP Shaw Communications' $10 "packet prioritization" fee for guaranteed Quality of Service on non-Shaw VoIP calls carried over their broadband network.Vonage has complained to the Canadian Radio and Television Commission. Now Slashdotters are...
- Tags: Shaw Communications, QoS
- Blog posts 2006-03-13
- Microsoft 'hypervisor' plan takes shape
- Microsoft 'hypervisor' plan takes shapeDon't they get it?[B]”Bob Muglia, senior vice president in the Windows Server Division, said at Microsoft's Tech Ed conference here that the software will be "built directly in Windows and will allow companies to virtualize multiple operating systems." [/B]By building it into the damn operating system...
- Tags: Operating systems, UNIX, OPEN SOURCE, Bob Muglia, hypervisor, Linux, Microsoft Corp., Microsoft Windows, operating system, multiple operating system, virtualization, software
- Discussion threads 2005-06-07
- Microsoft names new CIO
- Microsoft names new CIOWhat a lousy job!IT managers ALWAYS have the "it's the stupid software" excuse when needed. Hard to do that in his position...MSFT Struggles For ClueBut it's like rearranging the deck chairs on the Titanic. Promoting from within is letting the problem dictate the solution. ...
- Tags: Databases, Microsoft Corp.
- Discussion threads 2004-05-07
- HP sets up India call center
- HP sets up India call centerNO manufacturing base = NO jobsSo having people lose jobs, burden tax payers by living on welfare/foodstamps/medicade is helping? If this is helping Americans why are there so many forclosures on real estate, bankrupcies are very helpful. It causes kids to be unfed at night,...
- Tags: Recruitment & Selection, Call centers, Free trade, Outsourcing, job, call-center
- Discussion threads 2004-02-11
- BaumitBayosan Improves Business Processes and Increases Profitability With Integrated Applications
- BaumitBayosan GmbH & Co. KG produces building materials for distribution throughout Germany. The challenge was to implement a modern IT solution to respond quickly to business opportunities; minimize payment losses; and optimize business processes while decreasing operational costs. The company implemented Oracle infrastructure software and Oracle E-Business Suite applications to...
- Tags: Business Process, Payment, Oracle Corp., BaumitBayosan, Operational Planning, Operational Accounting, Business Operations, Finance
- Case studies
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