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- Chatting (Not Chattering) About Salesforce - Part I
- (NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog. Â Let's see how that...
- Tags: Salesforce.com Inc., Customer Service, Twitter Inc., Sales Force, Customer, CRM, Integration, Force.com, Service Cloud 2, Sales Force Management, Sales Strategy, Sales, Paul Greenberg
- Blog posts 2009-11-23
- CRM Association-Netherlands Rocks Het Huis!
- I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it. The Theory.... Interestingly enough (to me at least and who else am I really writing this for...
- Tags: Car, Amsterdam, Conference, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-11-16
- Epicor's implementation cost drive: what does it really mean?
- Epicor's announcement Monday that it has created a shared benefits program for implementations looks like a step in the right direction for those of us that want to see lowered implementation costs. On the face of it, the offer is compelling. According to the press release:...
- Tags: Epicor Software Corp., Customer, Benefits, Roi/Tco, Outsourcing, Human Resources, Finance, Managerial Accounting, It Operations, Business Operations, Outsourcing & Subcontracting, Dennis Howlett
- Blog posts 2009-11-11
- Windows 7: An impressive upgrade
- Windows 7 review:Windows 7 review: 'New' OS is just Vista with small changesPerformance enhancements"We have already determined that W7 won't make your computer run any faster. And if you are upgrading from XP, it might run slightly slower, just as with Vista. ......But it's not really anything new. We hate...
- Tags: Microsoft Windows Vista (Longhorn), Operating systems, Microsoft Windows 7, Microsoft Windows Vista, Microsoft Windows, impressive upgrade, operating system, Microsoft Windows XP
- Discussion threads 2009-10-21
- Can you upgrade an old XP PC to Windows 7? Should you?
- You answered the first questionYou can make the upgrade, with significant headaches.You left the second question completely unanswered.If you take the Microsoft guidelines seriously(which I never do, because they seem to be written by someone who is into flagellation) many Windows XP machines should be able to be upgraded successfully...
- Tags: Operating systems, Microsoft Windows 7, Microsoft Windows XP, Microsoft Windows, old XP PC, XP PC, PC
- Discussion threads 2009-09-29
- Battling for the Mother Of All Monopolies...
- Despite their motto 'Don't Be Evil', Google appear to be making a pretty good effort at attempting to own your online data and computing world, and all at a low, no up front cost to you. The latest Google product, an operating system, adds to the already formidable...
- Tags: Google Inc., Microsoft Corp., Web Browser, Internet, Web Browsers, Thin Clients, Hardware, Oliver Marks
- Blog posts 2009-07-08
- iPhone - Cool goes mass market
- iPhone - Cool goes mass marketMissing the point, AdrianWhile there is some risk to what you say, I think the objective is twofold.One, drive sales of new units to new customers.Two, use the iPhone as a trojan horse to get new customers to use Apple products. If they like that...
- Tags: Telecom & Utilities, Cellular phones, Pre, way thing, Apple iPhone, AT&T Corp.
- Discussion threads 2009-06-09
- Excerpt #2: Customer Experience - Chap 21 from CRM @ The Speed of Light, 4th ed.
- I have to be straight with you. I'm entering the head down, grind it, drive to the goal line when it comes to CRM at the Speed of Light's 4th edition. Which means that in other areas that I'm writing, I'm treading water. So there is a dual purpose to...
- Tags: Expectation, Interaction, Customer, Customer Experience, CRM, Strategy, Management, Paul Greenberg
- Blog posts 2009-06-04
- When (and why) do you buy a new PC?
- When and why do you buy a new PC?Just before a new release of Windows ...... providing OEM's offer a 'free' upgrade to the next version of the OS. That way you get a copy of XP and an upgrade to Vista/ copy of Vista and upgrade to Windows7 (which...
- Tags: Notebooks, Games, dell laptop, new-PC, laptop computer, game, PC
- Discussion threads 2009-05-20
- Social PR Survey II: Continued disconnect between clients, agencies
- Back in February I published the results of a social public relations survey that attempted to gauge client satisfaction levels with their current PR agencies. What showed up was dismal - and really showed that client trust in their agencies was low. Given that data, and several...
- Tags: Agency, Social Media, Client, Survey, Advertising & Promotion, Public Relations, Marketing, Corporate Communications, Jennifer Leggio
- Blog posts 2009-05-11
- Spotlight on Austin: BuzzStream's Paul May
- Even though South by Southwest Interactive SXSWi ended yesterday, I have one more installment of my Spotlight on Austin series. Next up is Paul May, CEO and co-founder of BuzzStream, a company that makes tracking and managing and promoting links a lot easier for Internet marketers. BuzzStream, the youngest company...
- Tags: Austin, Social Media, Tool, BuzzStream, Public Relations, Productivity, Marketing Research, Marketing, Corporate Communications, Jennifer Leggio
- Blog posts 2009-03-18
- Will Android and Windows Mobile get squeezed as smartphone market shakes out?
- While the iPhone has shown that there is a large consumer market for smartphones, the primary market-driver for the smartphone is - and will remain - enterprises and small businesses. This dynamic is similar to the PC operating system market. Think about Windows Vista. It has largely...
- Tags: Apple iPhone, Google Android, Microsoft Windows Mobile, Mobile, Platform, Palm Inc., Smart Phone, Business, Microsoft Windows, RIM BlackBerry, Symbian Inc., Informa, BlackBerry Let, Smart Phones, Handhelds, Cellular Phones, Consumer Electronics, Personal Technology, Hardware, Jason Hiner
- Blog posts 2009-03-17
- Amazon tweaks EC2 pricing; Takes next step in its enterprise evolution
- Amazon has tweaked its Elastic Compute Cloud (EC2) pricing model to be more enterprise friendly. The move is significant enough to sway IT executives to adopt more of Amazon's Web Services--especially when they have tight budgets. Amazon on Thursday announced reserved pricing for its EC2 instances (blog,...
- Tags: Instance, Amazon.com Inc., Pricing Strategy, Enterprise, Pricing, Marketing Research, Cloud Computing, Marketing, Larry Dignan
- Blog posts 2009-03-12
- Stop bashing social networks
- Stop bashing social networksWhy the commotion?The guy was on BBC 2's Newsnight and it was pretty obvious to me, that he's one of those types who would demonise computer games as the catalyst for violent behaviour.Although it was pointed out to him by another guest, that his evidence didn't reveal...
- Tags: social networking, Stop Bashing, network
- Discussion threads 2009-02-25
- Apple announces Safari 4 browser public beta;
- Apple announces Safari 4 browser public beta; at least Apple didn't snivel to the EUMost Apple software on PC's sucks. But since Mozilla sniveled to the EU I'd consider putting Safari on Windows, maybe although IE 8 is fine. Good for Apple[i]A new Windows-native look in Safari for Windows, that...
- Tags: Operating systems, Web browsers, Web browser, Apple Inc., Apple Safari, Microsoft Windows, Chrome, public beta
- Discussion threads 2009-02-24
- Microsoft vs. Open Source competitors
- Microsoft vs. Open Source competitors Haven't you ever heard of Interoperability?The reality of IT unlike that unreality which ZDNet bloggers write about is that most if not all IT Departments run multiple IT systems from mainframes to distributed servers and multiple OS's from Unix to Windows to Linux.How hard is...
- Tags: Sales strategy, Operating systems, Sales force management, Now Let, Microsoft Corp., Open Source competitor, open source, Linux, MySpace, OEM, Microsoft Windows
- Discussion threads 2009-02-08
- Why Microsoft
- Why MicrosoftIt was just an analogyI had a good idea how it worked, it was just a a simplistic example.But at the same time, I am sure that Apple would not sign a contract with Microsoft that would allow for them to walk away, leaving Apple without one of the...
- Tags: Microsoft Windows, Desktops, Strategy, Operating systems, Microsoft Corp., Apple Inc.
- Discussion threads 2009-02-01
- Would Apple sue Palm over Pre IP?
- Would Apple sue Palm over Pre IP?Would be pathetic to do soThat would be low from even Apple to do so though this wouldn't surprise me. However this could show that Palm is the first to really worry Apple Smartphone wise. It could be interesting to see if Palm will...
- Tags: Telecom & Utilities, Cellular phones, Network technology, Handhelds, emperor, Apple Inc., Pre IP, Palm Inc., Apple iPhone
- Discussion threads 2009-01-22
- Google can't save newspapers; smart to dump print-ad project
- A couple of days ago, I posted a link on my Facebook page to an article titled "Ten things every journalist should know in 2009." Almost immediately, several newspaper types in my Facebook network started to post comments about the list. But it was one e-mail from a former colleague...
- Tags: Google Inc., Newspaper, Branding, Blogging, Marketing, Internet, Sam Diaz
- Blog posts 2009-01-20
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