presence interactive routing module

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Presence Interactive Routing-Voice Option

Presence Interactive Routing-Voice Option (IR-VO) is a sophisticated voice tool designed to generate intelligent interactive strategies for the Contact Center. This Presence solution allows one to meet the ever-growing number of daily interactions between the customer and the company, while keeping the quality, efficiency and resolution performance for each interaction....

Tags: Interaction, Module, Presence Interactive Routing Module, Call Centers, Strategy, Customer Relationship Management (CRM), It Operations, Management, Enterprise Software, Software

White papers 2006-01-24

Additional Resources

Can savior-elect resurrect General Motors?

This General Motors saga has it all: pathos and bathos, tragedy and comeuppance, hubris and ignorance, innocence and foolhardiness. Oh, and it could be the trigger to an even nastier American economy than the one we already expect for next year. Even back in January some GM execs...

Tags: General Motors Corp., Litigation, Business Operations, Harry Fuller

Blog posts 2008-11-22

A live, more interactive Diggnation

Television and the Internet are on a collision course that will revolutionize entertainment, but Revision3 is always one step ahead of the game. Today, they launched a new live video player that allows the user to be the director. That's right, you...

Tags: Episode, Media Players, Internet, Corporate Communications, Instant Messaging, Consumer Electronics, Personal Technology, Marketing, Online Communications, Andrew Mager

Blog posts 2008-11-21

Google Chrome to be pre-installed on PCs in 2009?

Google is reportedly thinking about cutting deals with PC makers to have its Chrome browser pre-installed on new computers, a move that could position the Internet giant to not only boost its presence in search but also put some of its branded apps - Gmail, Google Docs, Google Reader and...

Tags: Google Inc., PC, Web Browser, Google Chrome, Web Browsers, Internet, Sam Diaz

Blog posts 2008-11-21

Video Is Not The Future of the Internet. It's the Present.

Auto companies may be going out of business. The Dow Jones Industrial Average is shrinking dramatically, by the day. Consumer confidence is at a post-war low. But Internet traffic is unabated. Notably, it's led by consumers. And video. "We are living in unprecedented times,''...

Tags: P2P, Traffic, Video, Consumer Traffic, Corporate Communications, Internet, Marketing, Tom Steinert-Threlkeld

Blog posts 2008-11-20

iPhone vs. Android development: Day 4

It's day 4 of a 5-day course on iPhone programming. As before I'll be sharing my observations from the classroom on how development on the iPhone compares to Android development. The class is presented by Joe Conway from Big Nerd Ranch. [Read: Day 1, Day 2, Day...

Tags: Apple iPhone, Animation, Camera, View, View Transitions, Core Graphics, Android API, Ed Burnette

Blog posts 2008-11-20

VW model gets "Green Car of the Year" in Los Angeles

The winning Jetta. Courtesy: CBS Interactive It is a VW diesel that won the award. Specifically: VW Jetta TDI. The LA Award winner was chosen by "Green Car Journal." There was a Ford Fusion in the competition. The little...

Tags: Car, VW, Diesel, Jetta TDI, TDI, Harry Fuller

Blog posts 2008-11-20

Online advertising growth stalls from second quarter to third quarter

The Interactive Advertising Bureau and PriceWaterhouseCoopers said that third quarter online ad revenue was nearly $5.9 billion, up 11 percent from a year ago. Compared to the second quarter, however, Internet ad revenue was up 2 percent courtesy of "strong economic headwinds." In a statement, IAB put...

Tags: Quarter, Interactive Advertising Bureau, Online Advertising, Internet, Larry Dignan

Blog posts 2008-11-20

Live Webcast: Using VoIP to Cut Costs in a Slowing Economy

Businesses of all sizes are now realizing the need to not only cut costs but continue to provide infrastructure and tools to grow their businesses. Business VoIP technology has proven to lower costs while providing improved business communications. Nevertheless, there are still those who remain skeptical,...

Tags: Webcast, Business Communication, Telephony, VOIP, Telecommunications, Networking

Webcasts 2008-11-20

UPS saves $30M and goes Green with new HP printing and scanning handheld

UPS partnered with Hewlett-Packard on the new sp400 All-in-One wireless handheld laser barcode scanner combo that can print directly onto packages, which saves paper and streamlines UPS's shipping processes. With all of the news of major corporations losing vast amounts of money...

Tags: United Parcel Service Of America Inc., Hewlett-Packard Co., Package, Handheld, Worker, Printing, Scanners, Document Management, Hardware, Peripherals, Enterprise Software, Software, Finance, Managerial Accounting, Jason Perlow

Blog posts 2008-11-18

Adobe pushes Flash forward; Bolsters SAP partnership

Adobe's MAX 2008 conference kicks off Monday and the shindig's theme is pretty simple: Extend its Flash platform into every software nook and cranny that it can by enlisting developers everywhere. Adobe's goal of reaching everyone with Flash isn't new, but the company every year makes more...

Tags: Adobe Systems Inc., Partnership, SAP AG, Business Structures, Cloud Computing, Smart Phones, Finance, Consumer Electronics, Personal Technology, Larry Dignan

Blog posts 2008-11-17

Top 10 Web Brands for September 2008 in US

Brand Audience, 000 Time Per Person 1. Google 120,294 1:21:20 2. Yahoo! 115,165 3:25:26 3. MSN/Windows Live 98,989 2:21:54 4. Microsoft 93,634 0:39:31 5. AOL Media Network 87,366 3:40:56 6. YouTube 76,696 0:51:51 7. Fox Interactive...

Tags: Web, Wiki, Branding, Advertising & Promotion, Online Communications, Marketing, NB

Blog posts 2008-11-15

Apple sued over hairline cracks in iPhone 3G

Apple, meet lawsuit. Lawsuit, Apple. The company is facing another lawsuit, this time over the performance of its iPhone 3G on AT&T's network. But that's not the real news: what's notable are added allegations that Apple is ignoring the occurrence of hairline cracks in the handset's enclosure....

Tags: Apple iPhone, AT&T Corp., Apple Inc., Apple iPhone 3G, Avi Koschitzki, 3G, Cellular Phones, Wireless, Consumer Electronics, Personal Technology, Andrew Nusca

Blog posts 2008-11-14

My superintendent wants a blog

It's actually a great idea - I wish I'd thought of it first. It came about as we were looking for a way to easily solicit public input on our strategic planning documents (a blog is an obvious choice, with each piece of the document posted separately), but it...

Tags: Web, Blog, Web Presence, Blogging, Internet, Christopher Dawson

Blog posts 2008-11-14

Goodrec (viewSoftware)

Goodrec is an easy way to make, find, and remember recommendations for restaurants, books, nightlife, or movies. One click brings up an interactive map of your location with reccomendations. Simple "Thumbs Up" and "Thumbs Down" reccomendations and valuable "Quick Tips" enable fast decision making. You can make recs and add...

Tags: Apple iTunes, Goodrec, Digital Music, Digital Media, Personal Technology, Consumer Electronics

Software downloads 2008-11-14

Live Webcast: Using CRM to Drive Sales in a Slowing Economy

Customer Relationship Management, or CRM, is widely acknowledged as one of the most important facets of maintaining and growing a successful business. Even so, many still fail to recognize the concrete value of CRM solutions for higher sales and more effective customer service. However, with the right tools...

Tags: Webcast, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Sales Strategy, Software, Marketing, Sales

Webcasts 2008-11-13

Live Webcast: Taking the Next Step in Secure Access - Achieving Granular Control

In tough economic times, businesses need to be efficient, flexible and productive. IT is under pressure to ensure that applications and other business-critical information resources are broadly accessible. To drive topline growth and achieve bottom line efficiencies, virtually everything should be accessible to everyone regardless of their physical location...

Tags: Microsoft Access, Webcast, SonicWall, Ssl/Tls, VPNs, Network Security, Authentication/Encryption, Security, Networking

Webcasts 2008-11-13

Oracle Gadgets: Flexible Desktop Access to CRM Data Goldmines...

Oracle, who have several code line families to care for and nurture, are announcing Siebel CRM 8.1.1 today, and more intriguingly from a collaboration perspective 'Oracle Customer Relationship Management CRM Gadgets for Sales', more evidence of the effort being put into Social CRM by Oracle. As the...

Tags: Desktop, Microsoft Access, Oracle Corp., Data, Siebel Systems Inc., Gadget, CRM, Sales Strategy, Internet, Sales Force Management, Sales, Oliver Marks

Blog posts 2008-11-12

Top Web brands in August 2008

Brand Audience, 000 Time Per Person 1. Google 123,690 1:25:18 2. Yahoo! 117,702 3:22:31 3. MSN/Windows Live 103,953 2:21:25 4. Microsoft 93,558 0:38:39 5. AOL Media Network 93,070 3:33:46 6. YouTube 75,442 1:01:01 7. Fox Interactive...

Tags: Web, Brand, Branding, Wiki, Marketing, Online Communications, NB

Blog posts 2008-11-11

Facebook: Will you go for its latest ad plan?

Facebook, which is reportedly being outhustled on ad sales by MySpace, is rolling out a new model to advertisers. The aim: Get you to interact with an ad. According to the Wall Street Journal, Facebook introduced the ads in August and is now rolling it out to...

Tags: Facebook, Advertisement, MySpace, Advertiser, Larry Dignan

Blog posts 2008-11-11