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	<title><![CDATA[premium service Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/premium+service.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to premium service]]></description>
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		<title><![CDATA[The case for a Global Digital Public Library Network policy]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-11155-0.html?forumID=1&threadID=64900&messageID=1209044&start=0]]></link>
		<description><![CDATA[The case for a Global Digital Public Library Network policyI vote KallmanAt last! A decent proposal on ZDNET, more from this guest blogger please. Of course I would think that, having suggested a Global Digital Emporium instead of The Pirate Bay, herein."The good of the library outweighs the interests of...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Sat, 23 May 2009 03:10:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/operational+accounting.html"><![CDATA[Operational accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/premium+service.html"><![CDATA[premium service]]></category>
		<category domain="http://updates.zdnet.com/tags/digital+content.html"><![CDATA[digital content]]></category>
		<category domain="http://updates.zdnet.com/tags/content+provider.html"><![CDATA[content provider]]></category>
		<category domain="http://updates.zdnet.com/tags/big+content.html"><![CDATA[Big Content]]></category>
	</item>
	<item>
		<title><![CDATA[How to make freemium pay]]></title>
		<link><![CDATA[http://blogs.zdnet.com/SAAS/?p=706]]></link>
		<description><![CDATA[At the heart of a 'freemium' business model is a notion that makes me viscerally uncomfortable: giving something away for nothing. But in the right hands, it can work well. Here are three examples of how it can work for SaaS providers serving the business market. by Phil Wainewright]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 09 Mar 2009 22:30:19 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/premium+service.html"><![CDATA[Premium Service]]></category>
		<category domain="http://updates.zdnet.com/tags/business+model.html"><![CDATA[Business Model]]></category>
		<category domain="http://updates.zdnet.com/tags/service.html"><![CDATA[Service]]></category>
		<category domain="http://updates.zdnet.com/tags/helpstream.html"><![CDATA[Helpstream]]></category>
		<category domain="http://updates.zdnet.com/tags/sliderocket.html"><![CDATA[SlideRocket]]></category>
		<category domain="http://updates.zdnet.com/tags/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://updates.zdnet.com/tags/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/phil+wainewright.html"><![CDATA[Phil Wainewright]]></category>
		<category domain="http://updates.zdnet.com/tags/phil+wainewright.html"><![CDATA[Phil Wainewright]]></category>
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		<title><![CDATA[Best Buy Geek Squad 'Black Tie Protection' promises premium service, cummerbunds]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-13615-0.html?forumID=1&threadID=52031&messageID=979084&start=0]]></link>
		<description><![CDATA[Best Buy Geek Squad 'Black Tie Protection' promises premium service, cummerbundsIt's a load of bull...STAY AWAY FROM THE GEEK SQUAD!I can't tell you how many times I have had to straighten out a computer that was screwed up by the Geek Squad.These folks are perhaps the most incompetent bunch of...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 16 Sep 2008 09:17:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/geek+squad.html"><![CDATA[Geek Squad]]></category>
		<category domain="http://updates.zdnet.com/tags/black+tie+protection.html"><![CDATA[Black Tie Protection]]></category>
		<category domain="http://updates.zdnet.com/tags/black+tie.html"><![CDATA[Black Tie]]></category>
		<category domain="http://updates.zdnet.com/tags/best+buy+co.+inc..html"><![CDATA[Best Buy Co. Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/premium+service.html"><![CDATA[premium service]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BBY</category>
		<category domain="tickers">BBY</category>
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		<title><![CDATA[Best Buy Geek Squad 'Black Tie Protection' promises premium service, cummerbunds]]></title>
		<link><![CDATA[http://blogs.zdnet.com/gadgetreviews/?p=358]]></link>
		<description><![CDATA[Just when you thought your computer and all of its potentially pornographic secrets were safe in the hands of Best Buy's Geek Squad once again, the big-box electronic retailer would like to reassure you with its "Geek Squad Black Tie Protection," a product service plan intended to "deliver peace-of-mind for...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 16 Sep 2008 09:02:42 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/best+buy+co.+inc..html"><![CDATA[Best Buy Co. Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/premium+service.html"><![CDATA[Premium Service]]></category>
		<category domain="http://updates.zdnet.com/tags/tvs.html"><![CDATA[TVs]]></category>
		<category domain="http://updates.zdnet.com/tags/tv+%2526+home+theater.html"><![CDATA[Tv & Home Theater]]></category>
		<category domain="http://updates.zdnet.com/tags/personal+technology.html"><![CDATA[Personal Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/home+entertainment.html"><![CDATA[Home Entertainment]]></category>
		<category domain="http://updates.zdnet.com/tags/andrew+nusca.html"><![CDATA[Andrew Nusca]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BBY</category>
		<category domain="tickers">BBY</category>
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		<title><![CDATA[Advanced Call Center Solution Improves Efficiency, Delivering Premium Services to Rural Farmers]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=336438]]></link>
		<description><![CDATA[Juan Valdez is the face of the Federacion Nacional de Cafeteros de Colombia The National Federation of Colombian Coffee Growers and Cafe de Colombia. The 100% Colombian Coffee logo was developed by the Federation in March 1981. They needed an advanced contact center solution that could handle thousands of calls...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Wed, 18 Apr 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/nortel+networks+corp..html"><![CDATA[Nortel Networks Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/premium+service.html"><![CDATA[Premium Service]]></category>
		<category domain="http://updates.zdnet.com/tags/contact+center.html"><![CDATA[Contact Center]]></category>
		<category domain="http://updates.zdnet.com/tags/colombia.html"><![CDATA[Colombia]]></category>
		<category domain="http://updates.zdnet.com/tags/juan+valdez.html"><![CDATA[Juan Valdez]]></category>
		<category domain="http://updates.zdnet.com/tags/nortel+mps+500.html"><![CDATA[Nortel MPS 500]]></category>
		<category domain="http://updates.zdnet.com/tags/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">NT</category>
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		<title><![CDATA[Wintimx 1 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=747563]]></link>
		<description><![CDATA[With just your contact&apos;s mobile number you can send them a professionally formatted, business-like letter, delivered as a single PDF document. All the address details and formatting are done for you Free Service. In addition, you&apos;ll enjoy some unique features including: An Unlimited In Box capacity. The only mail system...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 20 Jul 2006 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/premium+service.html"><![CDATA[Premium Service]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/timx.html"><![CDATA[Timx]]></category>
	</item>
	<item>
		<title><![CDATA[eGolfScore Wireless 2.0 (Mobile)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1066307]]></link>
		<description><![CDATA[Use your wireless Palm as a scorecard on the course. Premium services include RoundCastTM, which allows anyone to follow your round on the web in real time and Mini-eSP which scores group events with real-time leaderboards! ]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 28 Feb 2002 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/mobile.html"><![CDATA[Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/premium+service.html"><![CDATA[Premium Service]]></category>
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