poor customer service Resources

Sponsored White Papers, Webcasts, and Downloads

ZDNet Resources

Serious nerds, doing serious things: Serious nerds, doing serious thingsPoor customer servicePoor customer service occurs whenever and wherever poorly trained people work. The Wintel reference is superfluous; poorly trained people who think they are gurus are just that.You may want to replace ‘Every’ with ‘Ever’.every ever; done; thanksIt's not the poor...; Tags: consumer electronics, productivity, operating systems, wintel reference, recorder, dvd recorder, dvd-rw, dvd, computer, poor customer service, microsoft windows; Discussion threads 2006-08-22

Additional Resources

Nokia Email service drastically improves the email experience on S60 devices: The Nokia S60 Nseries and Eseries devices are incredible mobile devices, but the email client is very basic and has a rather plain look and feel to it aka BlackBerry look. The default Messaging client does a poor job with hyperlinks, doesn't display my messages forwarded from other services, and...; Tags: device, nokia corp., mobile, client, service, nokia email service, e-mail, online communications, matthew miller; Blog posts 2008-08-07
Will the Olympics melt the Internet?: Okay, sky-is-falling fans and network neutrality proponents: We're about to find out whether the Internet can â€“ or will â€“ break down under the strain of mass consumption of streaming video. At least that's the opinion of Brick Eksten, the president and CEO...; Tags: nbc, network, video, stream, internet, corporate communications, web site development, marketing, tom steinert-threlkeld; Blog posts 2008-08-07
Time Warner's Olympic boost, courtesy NBC: If you're Jeff Bewkes, the chief executive of Time Warner, you might get pleasantly surprised over the next couple weeks at the number of your Time Warner Cable subscribers who use their Internet connections to access streams of video of the 25 sports being sent live via www.nbcolympics.com. ...; Tags: nbc, time warner inc., cablevision systems corp., corporate communications, business ethics, internet, digital video, marketing, leadership, management, personal technology, tom steinert-threlkeld; Blog posts 2008-08-07
Vonage narrows losses: Can it grow?: Vonage has narrowed its losses two consecutive quarters, but it remains to be seen whether the company can grow. The company reported a second quarter net loss of $7 million, or 4 cents a share, on revenue of $228 million. Revenue was up 11 percent from a...; Tags: revenue, vonage holdings corp., marketing expense, operational accounting, marketing research, finance, marketing, larry dignan; Blog posts 2008-08-07

How do I... Install VMware Workstation as a Service?: Under default conditions, VMware Workstation does not support the ability to run virtual machines as a service. As soon as you log off your computer, the running virtual machines are shut down or powered off. However, there is a way to install VMware Workstation as a service using files from...; Tags: vmware inc., vmware workstation, steven warren, desktop virtualization, workstations; Download resources 2008-08-07
Google gives us the keys to insightful information: If you are someone who can't get enough data, Google's new "Insights for Search" (which I'm sure will be renamed to simply "Google Insights" when they realize the current name is too long) is going to be a place that you want to visit. Google Insights for...; Tags: google inc., advertisement, brand, tool, branding, productivity, marketing, garett rogers; Blog posts 2008-08-06
The electric car is here, and your neighbor may be driving it already: The electric car is here, and your neighbor may be driving it alreadyTalk about Polution!!There's is no form of transportation MORE polluting than an electric car. Why people are so thrilled with them....They use power which is produce primarily by COAL!!!The coal-fired electricity has to be transmitted which costs...; Tags: car, electric car; Discussion threads 2008-08-06
How much would it cost with Linux?: How much would it cost with Linux?Not just in AmericalandHere in Oz it's very hard to find a linux netbook. The Eeepc 1000H is available, but not the linux model. Same with the MSI wind. I'm considering getting a friend to buy one overseas & ship it.At the retail end,...; Tags: unix, operating systems, open source, linux; Discussion threads 2008-08-06
Zoho's millions: Zoho's millionsThank you!Thank you! We are gratified at the response to Zoho. As power as Microsoft and Google are, there is plenty of opportunity for innovative, customer-focused companies.And yes, we will stay true to our roots. We have been at it for 12 years now, through good times and bad,...; Tags: zoho; Discussion threads 2008-08-06
What's next for Windows Server: What's next for Windows ServerOh! I know what's next!Microsoft wants to raise price of Windows Server 2008 R2 to $1999, while Windows Small Business Server 2008 R2 will cost $1,499!After that, Windows 7 Ultimate will cost $599, while Windows 7 Home Premium will cost $299!:D :D :D :D :DMicrosoft loves...; Tags: operating systems, server, microsoft windows, microsoft windows server; Discussion threads 2008-08-06
Expert: SOA vulnerable to DNS security flaw, too: This just in from the Black Hat security confab currently taking place in Las Vegas: Dan Kaminsky, a well-known IT security researcher, disclosed his findings around the Domain Name Server flaw or DNS cache poisoning vulnerability, and where it can bite. Tim Wilson of Dark Reading reported on Kaminsky's presentation,...; Tags: security, dns, server, soa, flaw, domain names, service-oriented architecture (soa), networking, internet, web services, enterprise software, software, joe mckendrick; Blog posts 2008-08-06
The social media corporate identity crisis: The recent "hijacking" of the ExxonMobil brand for Twitter use made a whoosh as the news traveled around the socialsphere. It also brought into view a lot of questions around brand validity and responsibility in terms of social networking. Joel Postman, principal of Socialized, authored this guest piece on the...; Tags: brand, social media, twitter, joel postman, popeyes chicken, q., branding, social networking, marketing, online communications, advertising & promotion, jennifer leggio; Blog posts 2008-08-06
Consumer Reports urges Mac users to dump Safari, cites lack of phishing protection: Consumer Reports urges Mac users to dump Safari, cites lack of phishing protectionWhen a feature is not a featureIf a feature is too hard to use then it is not a feature. Jobs did extensive case studies and found that warnings about phishing simply confused people and that in the...; Tags: cyberthreats, spam, security, consumer reports, phishing, apple inc., apple safari; Discussion threads 2008-08-06
"I Am Rich" iPhone app - a steal at $999.99!: "I Am Rich" iPhone app - a steal at $999.99!DangIf they'd just throw in tip calculator functionality with it, I'd snap it right up. :-PNothing "remotely scammy?""but I can't see anything remotely scammy about this since what the app is and does is clearly explained in the description."Other than the...; Tags: pet rock, apple iphone; Discussion threads 2008-08-06
IBM should spend another $1B to drive consumer adoption of its Symphony OpenOffice-Linux desktop: IBM should spend another $1B to drive consumer adoption of its Symphony OpenOffice-Linux desktopIbm should spend 1% of its revenueeach years to help , expend and monitor/sponsored open sourceUp to a certain point IBM OS/3 "pay back" linux or bsd flavor since we are into the "if/why not"...; Tags: unix, operating systems, open source, servers, desktop, ibm corp., linux, microsoft corp., symphony, server; Discussion threads 2008-08-06
Paris for President: Energy crisis solved: Paris for President: Energy crisis solvedActually...[i] "Only problem with Paris’s solution: any production from offshore drilling won’t kick in for five years..."[/i]Unfortunately, this shows an ignorance of how gas prices are arrived at. While production from those sources won't arrive in the markets for five years, the prices will...; Tags: hilton hotels corp., energy crisis; Discussion threads 2008-08-06
Delta rolls out Wi-Fi across U.S. fleet: Delta rolls out Wi-Fi across U.S. fleetTOO EXPENSIVE!Honestly, does ANYONE *really* NEED Internet Access *THAT* badly to pay such *STEEP* prices?I don't think so. I can live without access for a day!If your boss wants to foot the bill... Fine! It's his dime...But, there ain't NO WAY it's coming out...; Tags: wireless lans, wireless, in-flight entertainment system, u.s. fleet, delta, wi-fi; Discussion threads 2008-08-06
Sprint: Can it convince customers to stay?: Sprint: Can it convince customers to stay?Sprint's customer service is execrable*.Sprint's customer service was the reason I dumped them years ago. The customer service was so bad that if I faced a choice of Sprint or going without a cell phone, I'd go without. They will never under any circumstance...; Tags: product marketing, customer relationship management (crm), sprint communications, at&t corp., customer service; Discussion threads 2008-08-06
A new data center? Expect to sing the blues along the way.: A new data center? Expect to sing the blues along the way.Virtualizing a Data CenterThe two key impact points I currently see are:1) For an existing Data Center, being that the engineering teams are hyper focused on P-to-V'ing the existing environment, without having a parallel team running trap lines to...; Tags: data centers, storage, data center; Discussion threads 2008-08-06