poor customer service

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Serious nerds, doing serious things

Serious nerds, doing serious thingsPoor customer servicePoor customer service occurs whenever and wherever poorly trained people work. The Wintel reference is superfluous; poorly trained people who think they are gurus are just that.You may want to replace ‘Every' with ‘Ever'.every ever; done; thanksIt's not the poor...

Tags: Consumer electronics, PRODUCTIVITY, Operating systems, Wintel reference, recorder, DVD recorder, DVD-RW, DVD, computer, Poor Customer Service, Microsoft Windows

Discussion threads 2006-08-22

Additional Resources

Apple Store fails the Nordstrom test

Yet another Apple horror storyOnce again, an Apple horror story, trouble straight out of the box (forget "it just works").Most of the Apple afficionados I know have such horror stories. There's a massive one right now with the new iMacs. On the other hand, I know very little such stories...

Tags: Desktops, UNIX, Apple Inc., Apple Store, Nordstrom Inc.

Discussion threads 2009-11-27

HP vs. Dell: Showdown at the Windows 7 upgrade corral

Well, the great thing is all the competition. I like to see Acer squeezing them both from below, and of course competing with each other. Of course also great to see all the pressure on MS to innovate and lower prices.Google Chrome_OS will be hard to beatWell, with Google_Chrome_OS it...

Tags: Operating systems, Microsoft Windows Vista (Longhorn), Hewlett-Packard Co., Dell Computer Corp., Microsoft Corp., Windows 8, Microsoft Windows, XPS, Microsoft Windows 7

Discussion threads 2009-11-24

Chatting (Not Chattering) About Salesforce - Part I

(NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog.  Let's see how that...

Tags: Salesforce.com Inc., Customer Service, Twitter Inc., Sales Force, Customer, CRM, Integration, Force.com, Service Cloud 2, Sales Force Management, Sales Strategy, Sales, Paul Greenberg

Blog posts 2009-11-23

Memo to AT&T: When you're in a hole, stop digging

AT&T and Apple were made for each otherBoth are whiny multi-national, multi-billion $$$/year mega corporations that sell substandard products and services to customers who don't know any better. Waaaaaaaaaa!!!!You said it exactly rightquote- [b]"You see, the company thinks consumers are too dumb to know the difference between 3G and non-3G...

Tags: Cellular phones, Wireless and Mobility, AT&T Corp., 3G, Verizon Communications Inc.

Discussion threads 2009-11-13

Linksys WRT160N

Basic functions OK but no USB storage!Router is advertised to allow the add-on of a USB external hard drive. I've spent 12+ hours on Linksys phone calls with tech people, supervisors, and customer service and still cannot get this feature to work. They replaced the router under warranty, but still...

Tags: Home networking, Linksys Inc., USB

Discussion threads 2009-11-08

Droid Preview: iPhone's first real competition has arrived

The MicroSD card is not only expandableIt is hot-swappable. So basically your storage is only limited to how many cards you can afford.Competition is GREAT!I am glad Android is taking off, the future is Linux driven devices/appliances.To the naysayers that Linux distro devices/appliances are a 'niche' I guess Google is...

Tags: Smart phones, Apple iPhone, Droid Preview, phone, card

Discussion threads 2009-11-05

AT&T sues Verizon Wireless, calls map ad "misleading" but doesn't dispute accuracy

The commercial it selfand the AT & T action on it, tell me to never EVER do any business with such a lousy and inferior company. AT&T? who, in is right mind will do business with those crooks?AT&T Focuses on Wrong Thing -- Again...Rather than trying to change its competitor's...

Tags: Cellular phones, Wireless and Mobility, advertisement, Verizon Wireless, AT&T Corp., 3G

Discussion threads 2009-11-03

Net neutrality: a faster Internet for all

If I pay my ISP for fast speeds, I should get it.If I pay my ISP for fast speeds, I should get it.I do [b]not[/b] want my internet to slow down just because some person on the [b]other[/b] end didn't pay for priority traffic.Net Neutrality had to happen in the...

Tags: Internet service providers (ISPs), Internet Service Provider, Net Neutrality, faster Internet, Toll-Free, population density, Internet

Discussion threads 2009-10-23

Apple Q4 '09 earnings result - Most profitable quarter ever

moron servicemoron service, where are you?Ghost of PsystarSee? ... it just goes to show ya! If Apple doesn't get their act together and start licensing their operating system for Mac clones, there's no hope for them. How long can they expect to keep a drowning company afloat selling...

Tags: Microsoft Windows 7, Microsoft Windows NT, Desktops, Apple Inc., big word

Discussion threads 2009-10-19

Two Views of the Software Market

A Bridge Too Far? In a blogger briefing this week at SAP’s TechEd, SAP CTO, Vishal Sikka, drew a chart of the application software market and what new areas of technology are of interest to the firm. I’ve tried to reproduce his freehand drawing into the following...

Tags: ERP, Vishal Sikka, S-curve, Enterprise Resource Planning (ERP), Enterprise Software, Software, Brian Sommer

Blog posts 2009-10-16

AT&T bursts the iPhone tethering bubble; not until 2010

AT&T iPhoneIn general I am very happy with the iPhone and AT&T, but I am becoming concerned that AT&T's exclusivity has allowed AT&T to be slow in 3G expansion, poor iPhone customer service little value add, slow on releasing new functionality (i.e. tethering), and of course one of the highest...

Tags: Smart phones, Cellular phones, Wireless and Mobility, AT&T Corp., Apple iPhone, 3G

Discussion threads 2009-10-15

Oracle OpenWorld 2009 - Social CRM Technology Rears an Actual Head

I am almost always in awe of Oracle OpenWorld.  The scope of this conference is spectacular. Can you imagine an event that the attendance is down to 37,000 attendees?  Actually, that puts me in awe of their event planners more than even the event. How in the name of whoever...

Tags: Oracle Corp., Siebel Systems Inc., CRM, Anthony Lye, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-10-14

In the aftermath of the T-Mobile Chernobyl

T-Mobile's Sidekick/Danger Inc. meltdown has far-reaching implications for wireless carrier data integrity responsibilities way beyond any immediate remediation the company may need to offer its customers. Yesterday, T-Mobile notified all of its Sidekick device customers that a failure which occurred on Microsoft's Danger,...

Tags: T-Mobile, Customer, Storage, Workforce Management, Disaster Recovery, Wi-Fi, Wireless And Mobility, Hardware, Human Resources, Data Management, Jason Perlow

Blog posts 2009-10-12

News to know: Adobe; OpenSUSE; Ubuntu; IBM; P2P; Palm

Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Adrian Kingsley-Hughes: Adobe Flash for all smartphones ... except iPhone Andrew Mager: Google and Adobe join forces on Open...

Tags: Ubuntu, Adobe Systems Inc., Google Inc., High Tech Computer Corp., Data Center, Information Technology, P2P, Palm Inc., Novell OpenSuse, Jason Perlow, Apple Inc., Beta, IBM Corp., Data Centers, Tablets, Cloud Computing, Strategy, Storage, Hardware, Data Management, Notebooks & Tablets, Management, Larry Dignan

Blog posts 2009-10-05

Alas, Poor Blackberry, I knew him.

verbsjust my opinion but:I brought (s/b took) it with me when I left the house. ...will be happy to bring (s/b take) me on as a new... just my opinion.Just buy a damn phone.Just buy a normal phone, you know, one that makes and receives calls.You tried phoning people...

Tags: Telecom & Utilities, Handhelds, Smart phones, phone, Verizon Communications Inc., AT&T Corp., carrier, RIM BlackBerry

Discussion threads 2009-10-01

Alas, Poor Blackberry, I knew him.

After two and a half years with the BlackBerry platform, my romance with Research In Motion has come to an end. October brings the Fall. The leaves turning colors, the weather getting colder. Wireless carrier contracts being canceled. I...

Tags: RIM BlackBerry, Mobile Device, Handhelds, Hardware, Jason Perlow

Blog posts 2009-10-01

Mitsubishi LT-46151

Horrible Screen Glare! Poor Customer Service!I was unable to post my complete review here, so I'll just cut to the chase. The gloss screen on the Mitsubishi LT-46151 is virtually unusable. If you have any ambient light in your room it will reflect off the "mirror like" screen and negatively...

Tags: Mitsubishi Corp.

Discussion threads 2009-09-25

AT&T takes the phone out of iPhone

Funny...Im on the east coast too and live in rural america to boot eastern shore. Verizon has the [b]best[/b] coverage hands down. 100% here - better than VerizonI'm on the east coast and have no issues with my iPhone. Rock solid and reliable. Better than the Verizon NOTwork.RE:...

Tags: Smart phones, Apple iPhone, AT&T Corp., phone, Verizon Communications Inc.

Discussion threads 2009-09-23

Republicans rail against FCC's new net rules

How They RollThis is just how the GOP rolls. When Bill Clinton left office we were number one or two in broadband. Now we're down around 17 behind some Eastern European countries. The GOP keeps saying they're about competition, but they keep passing bills to stifle real competition. Sort of...

Tags: Federal government, FCC, GOP, U.S. Congress

Discussion threads 2009-09-22