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- Snowmobile Manufacturer Improves Customer Service and Staff Productivity
- Polaris Industries is one of the world's largest manufacturers of all-terrain vehicles and the recognized leader in the snowmobile industry. Various organizations within Polaris used disparate systems, so when customers and dealers called for support, they frequently experienced a bumpy ride. A series of nonintegrated customer relationship management solutions built...
- Tags: Customer Service, Microsoft Corp., CRM, Polaris Industries, Customer Relationship Management (CRM), Product Marketing, Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies 2007-03-01
Additional Resources
- Fourth quarter IT hiring outlook: The helpdesk is hot
- Eleven percent of CIOs plan to add IT workers in the fourth quarter, 3 percent plan cuts and help desk and technical support are the hot categories as customer and user support trumps projects focused on growth. Those are a few of the notable takeaways in an...
- Tags: Hiring, CIO, Information Technology, Recruitment & Selection, Help Desk, Call Centers, Human Resources, Workforce Management, It Operations, Larry Dignan
- Blog posts 2008-09-03
- ROFLthing 2008
- Have you ever been to an internet culture conference? Earlier this year, Harvard senior Tim Hwang threw one in Cambridge, Mass., and it was a massive success. This time, Hwang wanted to have a smaller get together in San Francisco to chat about memes. Welcome to ROFLthing...
- Tags: Humor, Rickroll, Chuck Norris, Internet, Strategy, Management, Andrew Mager
- Blog posts 2008-08-29
- SaaS market will 'collapse' in two years
- SaaS market will 'collapse' in two yearsHe doesn't get itSo to summarize Debes (who comes off a little like Vinny from da mob or a coke dealer - his words, not mine):(1) SaaS and Cloud computing as a delivery vehicle has been tried before and therefore will fail (like all...
- Tags: Software as a Service (SaaS), cloud computing, software-as-a-service, SaaS IS, SaaS Model, Lawson Software Inc.
- Discussion threads 2008-08-28
- Office 2.0: 'Conversations' prevent IT failure
- Cultural issues are among the key drivers causing acute IT problems. Project failure rates remain high in large part because these drivers are difficult to identify and diagnose. Many organizations accept information silos as a cost of doing business, despite the clear negative impact of these boundaries...
- Tags: Information Technology, Project Failure, Office 2.0, Strategy, Management, Michael Krigsman
- Blog posts 2008-08-25
- Media Leader Increases Speed, Quality of Published Stories With Focused IT Investment
- Swiss media giant Ringier wanted to transform its work environment to heighten journalist productivity to gain an edge in a competitive industry. The 7,000-employee company envisioned an "Integrated newsroom" in which its journalists around the world had technology tools to support collaboration and advanced communications. With help from partners Peaches...
- Tags: Journalist, Information Technology, Media, IT Investment, Leader, Microsoft Corp., Ringier, E-mail Servers, Groupware, Strategy, Microsoft Office, Enterprise Software, Software, Management, Office Suites
- Case studies 2008-08-25
- This week's rants
- This week's rantsYou've got it.I never tire of Robin Harris telling the world that MS has lost all their data...a classic. Even when he admits other filesystems are worse. Why then MS? Well they are the biggest and deserve to be blamed...so there..pouted Robin in reply to that question. ...
- Tags: Linux, Blogging, Operating systems, Microsoft Corp., Seinfeld
- Discussion threads 2008-08-23
- UK CS graduates more likely to be unemployed
- UK CS graduates more likely to be unemployedIf you're any good, I wouldn't worry about itMy first question is whether that study takes into account whether people were employed in their actual field of study?Ie, does a job at McDonalds classify as being 'employed' or does every psychology major actually...
- Tags: Recruitment & Selection, Development tools, C/C++, job, hardware
- Discussion threads 2008-08-20
- Inside the Intel Developer Forum
- ZDNet correspondent Sumi Das talks with senior editor Sam Diaz about trends and products at this year's Intel Developer Forum. Diaz discusses how the chipmaker's latest processors pave the way for innovations that cut across industries. He also explains why Intel's ever-faithful support of WiMax may finally begin reaping...
- Tags: Intel Corp., Diaz, Leadership, Strategy, Wi-Fi, Semiconductors, Wireless, Management, Hardware, Intel, IDF, chips, WiMax, Sumi, Sam
- Videos 2008-08-19
- Why there's a software support and maintenance revolution underway
- Why there's a software support and maintenance revolution underwayGood article, Larry.Software companies are running out of ways to make you buy their latest version. There just isn't anything in newer versions that increase productivity. So they have to raise their revenue somewhere.I think it is better for companies to hire...
- Tags: Tools & Techniques, Internal IT, database manager, software, maintenance revolution
- Discussion threads 2008-08-19
- A fresh model for software maintenance
- It is clear that the homogeneous application of round sum percentages applied to software maintenance pricing is a dead business model. Nowhere is that more clearly illustrated in the recent kerfuffle over SAP's forced price rise for its maintenance services. SAP has put up a spirited defense but on the...
- Tags: Software, Vendor, Customer, Tools & Techniques, Management, Dennis Howlett
- Blog posts 2008-08-19
- 12 early warning signs of IT failure
- 12 early warning signs of IT failure"Nepal Airlines’ risk mitigation practices"Huh? Seems like a hyperlink is in order there.Another one...not sure how to categorize itProject managers have accountability but not enough authority to make team members work on the project. Team members often come from different departments, and...
- Tags: Strategy, information technology, goat, IT Failure
- Discussion threads 2008-08-18
- McCain's copyright problem: oh, the hypocrisy
- File under lying in the bed you made: Jackson Browne is suing John McCain, the national Republican Party and the Ohio Republican Party for copyright infringement, the LA Times reports. At issue: a McCain ad that mocks Barack Obama for recommending drivers increase mileage by checking tire...
- Tags: John McCain, McCain, Browne, Entertainment Industry, Internet, Piracy, Business Operations, Corporate Law, Richard Koman
- Blog posts 2008-08-15
- Yahoo announces Icahn's board members
- Yahoo appointed former Viacom CEO Frank J. Biondi, Jr. and John H. Chapple, former CEO of Nextel Partners, to its board of directors, filling the two new seats created when activist investor Carl Icahn agreed to drop his proxy fight for control of the board last month. Icahn is also...
- Tags: Board, Yahoo! Inc., CEO, Chapple, Corporate Governance, Business Operations, Corporate Law, Sam Diaz
- Blog posts 2008-08-14
- U.S. Internet down by law, not market
- U.S. Internet down by law, not marketPlease refrain from the BS, Dana[i]ISPs are free to set terms and conditions of service, but if those terms become onorous the consumer can simply change carriers[/i]And we cannot?If I do not like Comcast I can move to Verizon, Cavalier, AOL, ATX, the list...
- Tags: Cable, Network technology, broadcaster
- Discussion threads 2008-08-14
- Open source licenses are valid
- When you break the terms of an open source license you are committing a copyright violation. Creative Commons has the same power under law that the record or movie industries do. by Dana Blankenhorn
- Tags: Open Source License, Open Source, Dana Blankenhorn
- Blog posts 2008-08-14
- Patent suit targets company being acquired by Microsoft
- On the surface, the latest patent lawsuit to hit the court systems looks like many of the others: allegations of infringement, ongoing unauthorized use and so on. But there's a little bit of a twist to this one. DATallegro, the company that reportedly is doing such infringing, is in the...
- Tags: Patent, Microsoft Corp., Defendant, DATallegro, Intellectual Property, Mergers & Acquisitions, Corporate Law, Storage, Databases, Research & Development, Business Operations, Investment, Finance, Hardware, Enterprise Software, Software, Data Management, Sam Diaz
- Blog posts 2008-08-13
- The real end game in home automation
- The real end game in home automationHome Automation will be key ....It is the same concept that engulfs the 'aging in place' movement; different industries, doing different things, yet all saying they have the same end goal.I've been researching the real-world use of home automation to improve the quality of...
- Tags: Games, home automation, game
- Discussion threads 2008-08-13
- No retail channel for laptop Linux
- No retail channel for laptop LinuxPlease do not forgetthat many of the reviews posted online at Wal-Mart their disatisfaction with the system.Yes these were in most cases "newbies" but the point:That unless the person is very sure of what they are buying, in the end if they dislike it, they...
- Tags: UNIX, OPEN SOURCE, Operating systems, laptop computer, Linux, netbook, Dell Computer Corp.
- Discussion threads 2008-08-13
- No more need for an antivirus software?
- No more need for an antivirus software?This still uses a thin client type application installed on the client.Yes, its more clound than local, but most corporate AV's work similar to this. They are more client heavy, but with a little tweaking they could move to a cloud type formation....
- Tags: Tools & Techniques, Cyberthreats, Viruses and worms, SECURITY, Operating systems, Debian repository, software, virus, antivirus software, Linux, DSL
- Discussion threads 2008-08-12
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