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	<title><![CDATA[pitney bowes inc. Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/pitney+bowes+inc..html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to pitney bowes inc.]]></description>
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		<title><![CDATA[Transform your Multi-Channel Customer Experience:  Advantages of Customer Communications Management]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1179933]]></link>
		<description><![CDATA[Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens of thousands of documents and businesses are facing exponential growth in the amount and types of communications, driving the need...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Fri, 06 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/pitney+bowes+inc..html"><![CDATA[Pitney Bowes Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://updates.zdnet.com/tags/product+marketing.html"><![CDATA[Product Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PBI</category>
		<category domain="tickers">PBI</category>
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	<item>
		<title><![CDATA[Turning customer interaction into profitable relationships]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1135103]]></link>
		<description><![CDATA[Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and postage. However, most organisations take a fragmented approach to managing enterprise customer communications using outdated technologies which are not consistent...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 08 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/pitney+bowes+inc..html"><![CDATA[Pitney Bowes Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/call+centre.html"><![CDATA[Call Centre]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+communication.html"><![CDATA[Customer Communication]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PBI</category>
		<category domain="tickers">PBI</category>
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	<item>
		<title><![CDATA[Orange- customer case study]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1135105]]></link>
		<description><![CDATA[The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 08 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/pitney+bowes+inc..html"><![CDATA[Pitney Bowes Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://updates.zdnet.com/tags/cellular+phones.html"><![CDATA[Cellular Phones]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/wireless+and+mobility.html"><![CDATA[Wireless And Mobility]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/consumer+electronics.html"><![CDATA[Consumer Electronics]]></category>
		<category domain="http://updates.zdnet.com/tags/personal+technology.html"><![CDATA[Personal Technology]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PBI</category>
		<category domain="tickers">PBI</category>
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	<item>
		<title><![CDATA[MSC Industrial Direct- customer case study]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1135107]]></link>
		<description><![CDATA["Following a company merger, MSC Industrial Direct Co. found  that duplicate customer records were disrupting the business  workflow and causing sales compensation issues. MSC Industrial Direct Co. implemented the Pitney Bowes Business Insight Data Quality Solution to cleanse its customer database and reconcile duplicate customer records."  ...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 08 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/pitney+bowes+inc..html"><![CDATA[Pitney Bowes Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+compensation.html"><![CDATA[Sales Compensation]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PBI</category>
		<category domain="tickers">PBI</category>
	</item>
	<item>
		<title><![CDATA[Customer Data Quality Platform from Pitney Bowes Business Insight - a Butler Group Technology Audit report]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1121551]]></link>
		<description><![CDATA[Pitney Bowes Customer Data Quality Platform CDQP is a domain-specific customer data quality management system that enables tasks such as integration, cleansing, matching, profiling, monitoring, and enriching the data with location and demographic information. For most B2C companies, accurate customer data and a single consolidated view of the customer is...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 24 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/butler+group.html"><![CDATA[Butler Group]]></category>
		<category domain="http://updates.zdnet.com/tags/data+quality.html"><![CDATA[Data Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/audit.html"><![CDATA[Audit]]></category>
		<category domain="http://updates.zdnet.com/tags/pitney+bowes+inc..html"><![CDATA[Pitney Bowes Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/pitney+bowes+customer+data+quality+platform.html"><![CDATA[Pitney Bowes Customer Data Quality Platform]]></category>
		<category domain="http://updates.zdnet.com/tags/databases.html"><![CDATA[Databases]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PBI</category>
		<category domain="tickers">PBI</category>
	</item>
	<item>
		<title><![CDATA[Un-risky Business - The role of Location Intelligence in Insurance Risk Management]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1121553]]></link>
		<description><![CDATA[Location has long been a critical element to the insurance industry. Understanding where a property is located, in relation to its risk elements, is a core factor affecting an insurance carrier's loss exposure and profitability. The importance of understanding 'where' in relation to a multitude of risk elements has become...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 24 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/pitney+bowes+inc..html"><![CDATA[Pitney Bowes Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/insurance.html"><![CDATA[Insurance]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+planning.html"><![CDATA[Financial Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/corporate+insurance.html"><![CDATA[Corporate Insurance]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PBI</category>
		<category domain="tickers">PBI</category>
	</item>
	<item>
		<title><![CDATA[Data Quality Considerations for a Master Data Management Structure]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1121557]]></link>
		<description><![CDATA[Companies acquiring companies. Human Resources sharing information with Finance. Businesses spanning multiple countries. What do all of these scenarios have in common? The sharing of data. What is the critical need shared by all of these scenarios? Data management. Master Data Management, to be exact. In today's business environment, mergers...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 24 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/data+quality.html"><![CDATA[Data Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/pitney+bowes+inc..html"><![CDATA[Pitney Bowes Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/master+data+management.html"><![CDATA[Master Data Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PBI</category>
		<category domain="tickers">PBI</category>
	</item>
	<item>
		<title><![CDATA[DOC1 Suite from Pitney Bowes Business Insight- a Butler Group Technology audit report]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1121559]]></link>
		<description><![CDATA[In the Butler Group's opinion, there is a growing market for personalised customer communications as competition in all market sectors intensifies.DOC1 Suite from Pitney Bowes is an electronic document composition application that enables organisations to turn documents such as statements into highly personalised communications. In today's modern world, customers want...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 24 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/butler+group.html"><![CDATA[Butler Group]]></category>
		<category domain="http://updates.zdnet.com/tags/audit.html"><![CDATA[Audit]]></category>
		<category domain="http://updates.zdnet.com/tags/pitney+bowes+inc..html"><![CDATA[Pitney Bowes Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/text+messaging%252fsms%252fmms.html"><![CDATA[Text Messaging/SMS/MMS]]></category>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+accounting.html"><![CDATA[Financial Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/cellular+phones.html"><![CDATA[Cellular Phones]]></category>
		<category domain="http://updates.zdnet.com/tags/benefits.html"><![CDATA[Benefits]]></category>
		<category domain="http://updates.zdnet.com/tags/consumer+electronics.html"><![CDATA[Consumer Electronics]]></category>
		<category domain="http://updates.zdnet.com/tags/personal+technology.html"><![CDATA[Personal Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PBI</category>
		<category domain="tickers">PBI</category>
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	<item>
		<title><![CDATA[e-Messaging from Pitney Bowes Business Insight- a Butler Group Technology audit report]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1121561]]></link>
		<description><![CDATA[Read this comprehensive report from The Butler Group on the Pitney Bowes Business Insight e-Messaging solution. e-Messaging enables high-volume delivery; helps personalise messages; analyses the aggregated delivery and response status; develops workflow-based automated response systems to message replies; and indexes and archives messages to offer a customer-centric view. Client organisations...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 24 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/butler+group.html"><![CDATA[Butler Group]]></category>
		<category domain="http://updates.zdnet.com/tags/audit.html"><![CDATA[Audit]]></category>
		<category domain="http://updates.zdnet.com/tags/pitney+bowes+inc..html"><![CDATA[Pitney Bowes Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/e-messaging.html"><![CDATA[e-Messaging]]></category>
		<category domain="http://updates.zdnet.com/tags/text+messaging%252fsms%252fmms.html"><![CDATA[Text Messaging/SMS/MMS]]></category>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+accounting.html"><![CDATA[Financial Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/cellular+phones.html"><![CDATA[Cellular Phones]]></category>
		<category domain="http://updates.zdnet.com/tags/consumer+electronics.html"><![CDATA[Consumer Electronics]]></category>
		<category domain="http://updates.zdnet.com/tags/personal+technology.html"><![CDATA[Personal Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">PBI</category>
		<category domain="tickers">PBI</category>
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		<title><![CDATA[The Value of Location Intelligence in the Communications Industry]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1121563]]></link>
		<description><![CDATA[Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities and government departments make more informed decisions and derive greater value from current location-based...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 24 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/pitney+bowes+inc..html"><![CDATA[Pitney Bowes Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/industry.html"><![CDATA[Industry]]></category>
		<category domain="http://updates.zdnet.com/tags/location+intelligence.html"><![CDATA[Location Intelligence]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PBI</category>
		<category domain="tickers">PBI</category>
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	<item>
		<title><![CDATA[Mentor Graphics- customer case study]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1121565]]></link>
		<description><![CDATA[Mentor Graphics sought to find a way to improve the quality  of its customer data and more efficiently utilize this information  to better target leads. However, with a number of disparate  databases in place, it was a challenge to reconcile duplicate  records. Read their story to...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 24 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/mentor+graphics+corp..html"><![CDATA[Mentor Graphics Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/pitney+bowes+inc..html"><![CDATA[Pitney Bowes Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[Storage]]></category>
		<category domain="http://updates.zdnet.com/tags/databases.html"><![CDATA[Databases]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MENT</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PBI</category>
		<category domain="tickers">MENT,PBI</category>
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		<title><![CDATA[Cutting Through the Noise:Delivering the Right Marketing Message to the Right Customer]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1118853]]></link>
		<description><![CDATA[Financial institutions have the opportunity to dramatically improve their understanding of what their customers and prospects are seeking through analysing current customer behaviours in the context of customer location. The resulting location-based insights enable institutions to deliver more targeted, relevant and appropriate marketing message to customers, and produce better results...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 20 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/pitney+bowes+inc..html"><![CDATA[Pitney Bowes Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PBI</category>
		<category domain="tickers">PBI</category>
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	<item>
		<title><![CDATA[Harnessing the Power of Location Intelligence in the Public Sector]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1118867]]></link>
		<description><![CDATA[Throughout the world, public services today are under pressure. The current economic climate, where tax  receipts are naturally suppressed, provides very serious  funding challenges. Moreover, in good times and bad, increasing regulation at the regional and national level is imposing additional duties and responsibilities on the public services...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 20 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/public+sector.html"><![CDATA[Public Sector]]></category>
		<category domain="http://updates.zdnet.com/tags/pitney+bowes+inc..html"><![CDATA[Pitney Bowes Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/public+service.html"><![CDATA[Public Service]]></category>
		<category domain="http://updates.zdnet.com/tags/taxes.html"><![CDATA[Taxes]]></category>
		<category domain="http://updates.zdnet.com/tags/free+trade.html"><![CDATA[Free Trade]]></category>
		<category domain="http://updates.zdnet.com/tags/personal+finance.html"><![CDATA[Personal Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+planning.html"><![CDATA[Financial Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PBI</category>
		<category domain="tickers">PBI</category>
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	<item>
		<title><![CDATA[When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1118869]]></link>
		<description><![CDATA[With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing in more eco-friendly ways is important, but in today's economy, companies are also looking to monthly bills as a way...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 20 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/billing.html"><![CDATA[Billing]]></category>
		<category domain="http://updates.zdnet.com/tags/pitney+bowes+inc..html"><![CDATA[Pitney Bowes Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/communications+provider.html"><![CDATA[Communications Provider]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PBI</category>
		<category domain="tickers">PBI</category>
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	<item>
		<title><![CDATA[Crime In Focus : A paper examining pitfalls in public crime mapping]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1117217]]></link>
		<description><![CDATA[In July 2008, UK Home Secretary Jacqui Smith pledged  that interactive maps, which allow every neighbourhood  in England and Wales to access local crime information,  were to be put in place by every police force in the land  by the end of the year. This was...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 18 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/crime.html"><![CDATA[Crime]]></category>
		<category domain="http://updates.zdnet.com/tags/pitney+bowes+inc..html"><![CDATA[Pitney Bowes Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/leadership.html"><![CDATA[Leadership]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PBI</category>
		<category domain="tickers">PBI</category>
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	<item>
		<title><![CDATA[Pitney Bowes Case Study: BECU]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1129669]]></link>
		<description><![CDATA[Founded in 1935 by 25 Boeing employees, BECU is the fourth largest credit union in the country based on both asset size and membership. It needed to provide employees with a 360 degree view of each member. In addition, data then needed to be transformed into rich information to drive...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 31 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/360-degree.html"><![CDATA[360-degree]]></category>
		<category domain="http://updates.zdnet.com/tags/pitney+bowes+inc..html"><![CDATA[Pitney Bowes Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://updates.zdnet.com/tags/business+intelligence.html"><![CDATA[Business Intelligence]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing+research.html"><![CDATA[Marketing Research]]></category>
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		<title><![CDATA[Pitney Bowes Case Study: Scotiabank]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1129673]]></link>
		<description><![CDATA[Scotiabank, Canada's international bank, employs nearly 56,000 individuals, and along with its affiliates, serves upwards of 10 million customers in approximately 50 countries around the world. Scotiabank faces the challenge of expanding its branch locations across international geographies and managing these markets remotely, while also being cognizant to the impact...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 30 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/pitney+bowes+inc..html"><![CDATA[Pitney Bowes Inc.]]></category>
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		<title><![CDATA[Pitney Bowes branded community reduces customer support costs]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-17925-0.html?forumID=1&threadID=66177&messageID=1244946&start=0]]></link>
		<description><![CDATA[Pitney Bowes branded community reduces customer support costsGood case study, and re dual-branded approachThis is a nice case study and a good example of the power and place of branded communities. I'm not sure that the tool is anything special but it obviously is doing a good job for Pitney...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Sat, 27 Jun 2009 03:27:00 -0700</pubDate>
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		<title><![CDATA[Pitney Bowes branded community reduces customer support costs]]></title>
		<link><![CDATA[http://blogs.zdnet.com/feeds/?p=1337]]></link>
		<description><![CDATA[During the 2007 postal rate change Pitney Bowes, which provides postal equipment and services to businesses, received more than 415K support phone calls on the rate change alone, all in under a month. This was in addition to the company's usual flow of customer calls, so its support teams were...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 25 Jun 2009 11:24:36 -0700</pubDate>
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		<title><![CDATA[National Cable Communications Provider]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1129677]]></link>
		<description><![CDATA[As communications companies expand their offerings beyond traditional services, a leading multi-service broadband communications provider needed to adjust its marketing strategies to compete in new highly competitive markets. The communications provider turned to Pitney Bowes Business Insight location intelligence solutions to quickly and efficiently identify and retain customers that would...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 24 Feb 2009 00:00:00 -0800</pubDate>
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