pitney bowes inc.

ZDNet Resources

• sort by:
• Relevance
• Date
• Popularity

Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management

Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens of thousands of documents and businesses are facing exponential growth in the amount and types of communications, driving the need...

Tags: Pitney Bowes Inc., Customer Experience, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software

Webcasts 2009-11-06

Turning customer interaction into profitable relationships

Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and postage. However, most organisations take a fragmented approach to managing enterprise customer communications using outdated technologies which are not consistent...

Tags: Pitney Bowes Inc., Call Centre, Customer Communication

White papers 2009-09-08

Orange- customer case study

The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build...

Tags: Pitney Bowes Inc., Tools & Techniques, Cellular Phones, Networking, Wireless And Mobility, Management, Consumer Electronics, Personal Technology

White papers 2009-09-08

MSC Industrial Direct- customer case study

"Following a company merger, MSC Industrial Direct Co. found that duplicate customer records were disrupting the business workflow and causing sales compensation issues. MSC Industrial Direct Co. implemented the Pitney Bowes Business Insight Data Quality Solution to cleanse its customer database and reconcile duplicate customer records." ...

Tags: Pitney Bowes Inc., Sales Compensation, Sales Force Management, Sales Strategy, Sales

White papers 2009-09-08

Customer Data Quality Platform from Pitney Bowes Business Insight - a Butler Group Technology Audit report

Pitney Bowes Customer Data Quality Platform CDQP is a domain-specific customer data quality management system that enables tasks such as integration, cleansing, matching, profiling, monitoring, and enriching the data with location and demographic information. For most B2C companies, accurate customer data and a single consolidated view of the customer is...

Tags: Butler Group, Data Quality, Audit, Pitney Bowes Inc., Pitney Bowes Customer Data Quality Platform, Databases, Enterprise Software, Software, Data Management

White papers 2009-08-24

Un-risky Business - The role of Location Intelligence in Insurance Risk Management

Location has long been a critical element to the insurance industry. Understanding where a property is located, in relation to its risk elements, is a core factor affecting an insurance carrier's loss exposure and profitability. The importance of understanding 'where' in relation to a multitude of risk elements has become...

Tags: Pitney Bowes Inc., Insurance, Financial Planning, Business Operations, Corporate Insurance, Finance

White papers 2009-08-24

Data Quality Considerations for a Master Data Management Structure

Companies acquiring companies. Human Resources sharing information with Finance. Businesses spanning multiple countries. What do all of these scenarios have in common? The sharing of data. What is the critical need shared by all of these scenarios? Data management. Master Data Management, to be exact. In today's business environment, mergers...

Tags: Data Quality, Pitney Bowes Inc., Master Data Management

White papers 2009-08-24

DOC1 Suite from Pitney Bowes Business Insight- a Butler Group Technology audit report

In the Butler Group's opinion, there is a growing market for personalised customer communications as competition in all market sectors intensifies.DOC1 Suite from Pitney Bowes is an electronic document composition application that enables organisations to turn documents such as statements into highly personalised communications. In today's modern world, customers want...

Tags: Butler Group, Audit, Pitney Bowes Inc., Text Messaging/SMS/MMS, Telephony, E-mail, Financial Accounting, Cellular Phones, Benefits, Consumer Electronics, Personal Technology, Online Communications, Networking, Finance, Human Resources

White papers 2009-08-24

e-Messaging from Pitney Bowes Business Insight- a Butler Group Technology audit report

Read this comprehensive report from The Butler Group on the Pitney Bowes Business Insight e-Messaging solution. e-Messaging enables high-volume delivery; helps personalise messages; analyses the aggregated delivery and response status; develops workflow-based automated response systems to message replies; and indexes and archives messages to offer a customer-centric view. Client organisations...

Tags: Butler Group, Audit, Pitney Bowes Inc., e-Messaging, Text Messaging/SMS/MMS, Telephony, E-mail, Process Improvement, Financial Accounting, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications, Networking, Quality, Business Operations, Finance

White papers 2009-08-24

The Value of Location Intelligence in the Communications Industry

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities and government departments make more informed decisions and derive greater value from current location-based...

Tags: Pitney Bowes Inc., Industry, Location Intelligence, Strategy, Management

White papers 2009-08-24

Mentor Graphics- customer case study

Mentor Graphics sought to find a way to improve the quality of its customer data and more efficiently utilize this information to better target leads. However, with a number of disparate databases in place, it was a challenge to reconcile duplicate records. Read their story to...

Tags: Mentor Graphics Corp., Pitney Bowes Inc., Storage, Databases, Hardware, Enterprise Software, Software, Data Management

White papers 2009-08-24

Cutting Through the Noise:Delivering the Right Marketing Message to the Right Customer

Financial institutions have the opportunity to dramatically improve their understanding of what their customers and prospects are seeking through analysing current customer behaviours in the context of customer location. The resulting location-based insights enable institutions to deliver more targeted, relevant and appropriate marketing message to customers, and produce better results...

Tags: Pitney Bowes Inc., Customer, Marketing Research, Marketing

White papers 2009-08-20

Harnessing the Power of Location Intelligence in the Public Sector

Throughout the world, public services today are under pressure. The current economic climate, where tax receipts are naturally suppressed, provides very serious funding challenges. Moreover, in good times and bad, increasing regulation at the regional and national level is imposing additional duties and responsibilities on the public services...

Tags: Public Sector, Pitney Bowes Inc., Public Service, Taxes, Free Trade, Personal Finance, Financial Planning, Finance

White papers 2009-08-20

When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World

With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing in more eco-friendly ways is important, but in today's economy, companies are also looking to monthly bills as a way...

Tags: Billing, Pitney Bowes Inc., Best Practice, Communications Provider

White papers 2009-08-20

Crime In Focus : A paper examining pitfalls in public crime mapping

In July 2008, UK Home Secretary Jacqui Smith pledged that interactive maps, which allow every neighbourhood in England and Wales to access local crime information, were to be put in place by every police force in the land by the end of the year. This was...

Tags: Crime, Pitney Bowes Inc., Leadership, Management

White papers 2009-08-18

Pitney Bowes Case Study: BECU

Founded in 1935 by 25 Boeing employees, BECU is the fourth largest credit union in the country based on both asset size and membership. It needed to provide employees with a 360 degree view of each member. In addition, data then needed to be transformed into rich information to drive...

Tags: 360-degree, Pitney Bowes Inc., Performance Management, Business Intelligence, Marketing Research, Databases, Human Resources, Workforce Management, Enterprise Software, Software, Data Management, Marketing

Case studies 2009-07-31

Pitney Bowes Case Study: Scotiabank

Scotiabank, Canada's international bank, employs nearly 56,000 individuals, and along with its affiliates, serves upwards of 10 million customers in approximately 50 countries around the world. Scotiabank faces the challenge of expanding its branch locations across international geographies and managing these markets remotely, while also being cognizant to the impact...

Tags: Pitney Bowes Inc., Scotiabank, Pitney Bowes Business Insight, Asset Management, Financial Services, Strategy, Operational Planning, Business Operations, Management

Case studies 2009-07-30

Pitney Bowes branded community reduces customer support costs

Pitney Bowes branded community reduces customer support costsGood case study, and re dual-branded approachThis is a nice case study and a good example of the power and place of branded communities. I'm not sure that the tool is anything special but it obviously is doing a good job for Pitney...

Tags: Pitney Bowes Inc., social media

Discussion threads 2009-06-27

Pitney Bowes branded community reduces customer support costs

During the 2007 postal rate change Pitney Bowes, which provides postal equipment and services to businesses, received more than 415K support phone calls on the rate change alone, all in under a month. This was in addition to the company's usual flow of customer calls, so its support teams were...

Tags: Community, Pitney Bowes Inc., Lithium Technologies Inc., Team Management, Social Networking, Management, Online Communications, Marketing, Advertising & Promotion, Jennifer Leggio

Blog posts 2009-06-25

National Cable Communications Provider

As communications companies expand their offerings beyond traditional services, a leading multi-service broadband communications provider needed to adjust its marketing strategies to compete in new highly competitive markets. The communications provider turned to Pitney Bowes Business Insight location intelligence solutions to quickly and efficiently identify and retain customers that would...

Tags: Pitney Bowes Inc., Communications Provider, Marketing Research, Network Technology, Cable, Broadband Internet, Telecommunications, Marketing, Networking, Personal Technology

Case studies 2009-02-24