pitney bowes business insight

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Pitney Bowes Case Study: Scotiabank

Scotiabank, Canada's international bank, employs nearly 56,000 individuals, and along with its affiliates, serves upwards of 10 million customers in approximately 50 countries around the world. Scotiabank faces the challenge of expanding its branch locations across international geographies and managing these markets remotely, while also being cognizant to the impact...

Tags: Pitney Bowes Inc., Scotiabank, Pitney Bowes Business Insight, Asset Management, Financial Services, Strategy, Operational Planning, Business Operations, Management

Case studies 2009-07-30

Additional Resources

The role of data governance in the enterprise

According to analyst reports, the volume of enterprise data doubles every 18 months - and a lot information is inaccurate, duplicated or out-of-date and needs to be managed. Commentary - Every corporate decision and operation relies on the quality of the organization?s underlying data. ...

Tags: Data Quality, Data Governance, Databases, Enterprise Software, Software, data management, Navin Sharma Pitney Bowes Business Insight, Special to ZDNet News, Navin Sharma Pitney Bowes Business Insight, Special to ZDNet News

News items 2009-11-12

Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management

Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens of thousands of documents and businesses are facing exponential growth in the amount and types of communications, driving the need...

Tags: Pitney Bowes Inc., Customer Experience, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software

Webcasts 2009-11-06

MSC Industrial Direct- customer case study

"Following a company merger, MSC Industrial Direct Co. found that duplicate customer records were disrupting the business workflow and causing sales compensation issues. MSC Industrial Direct Co. implemented the Pitney Bowes Business Insight Data Quality Solution to cleanse its customer database and reconcile duplicate customer records." ...

Tags: Pitney Bowes Inc., Sales Compensation, Sales Force Management, Sales Strategy, Sales

White papers 2009-09-08

e-Messaging from Pitney Bowes Business Insight- a Butler Group Technology audit report

Read this comprehensive report from The Butler Group on the Pitney Bowes Business Insight e-Messaging solution. e-Messaging enables high-volume delivery; helps personalise messages; analyses the aggregated delivery and response status; develops workflow-based automated response systems to message replies; and indexes and archives messages to offer a customer-centric view. Client organisations...

Tags: Butler Group, Audit, Pitney Bowes Inc., e-Messaging, Text Messaging/SMS/MMS, Telephony, E-mail, Process Improvement, Financial Accounting, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications, Networking, Quality, Business Operations, Finance

White papers 2009-08-24

DOC1 Suite from Pitney Bowes Business Insight- a Butler Group Technology audit report

In the Butler Group's opinion, there is a growing market for personalised customer communications as competition in all market sectors intensifies.DOC1 Suite from Pitney Bowes is an electronic document composition application that enables organisations to turn documents such as statements into highly personalised communications. In today's modern world, customers want...

Tags: Butler Group, Audit, Pitney Bowes Inc., Text Messaging/SMS/MMS, Telephony, E-mail, Financial Accounting, Cellular Phones, Benefits, Consumer Electronics, Personal Technology, Online Communications, Networking, Finance, Human Resources

White papers 2009-08-24

Customer Data Quality Platform from Pitney Bowes Business Insight - a Butler Group Technology Audit report

Pitney Bowes Customer Data Quality Platform CDQP is a domain-specific customer data quality management system that enables tasks such as integration, cleansing, matching, profiling, monitoring, and enriching the data with location and demographic information. For most B2C companies, accurate customer data and a single consolidated view of the customer is...

Tags: Butler Group, Data Quality, Audit, Pitney Bowes Inc., Pitney Bowes Customer Data Quality Platform, Databases, Enterprise Software, Software, Data Management

White papers 2009-08-24

The Forrester Wave: Document Output for Customer Communications Management, Q2 2009

In Forrester's 95-criteria evaluation of Document Output for Customer Communications Management DOCCM vendors, the authors found no overall Leader across all segments; however, numerous Strong Performers and Contenders bring their own strengths to the structured, interactive, and on-demand segments of customer communications. Within these segments, HP and Pitney Bowes Business...

Tags: Leader, Forrester Research Inc., Leadership, Managed Hosting, Management

White papers 2009-06-25

National Cable Communications Provider

As communications companies expand their offerings beyond traditional services, a leading multi-service broadband communications provider needed to adjust its marketing strategies to compete in new highly competitive markets. The communications provider turned to Pitney Bowes Business Insight location intelligence solutions to quickly and efficiently identify and retain customers that would...

Tags: Pitney Bowes Inc., Communications Provider, Marketing Research, Network Technology, Cable, Broadband Internet, Telecommunications, Marketing, Networking, Personal Technology

Case studies 2009-02-24