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	<title><![CDATA[pink elephant inc. Resources | ZDNet]]></title>
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	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to pink elephant inc.]]></description>
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		<title><![CDATA[ROI VOI Feasibility Analysis]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=935589]]></link>
		<description><![CDATA[VOI Value of Investment is the total measure of benefits derived from soft benefits; ROI is a component of VOI. ROI represents financial gains that are expressed as a percentage of the funds invested to generate that gain within a predetermined time. Financial gains can be captured by way of...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Nov 2006 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/pink+elephant+inc..html"><![CDATA[Pink Elephant Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/business+case.html"><![CDATA[Business Case]]></category>
		<category domain="http://updates.zdnet.com/tags/benefit.html"><![CDATA[Benefit]]></category>
		<category domain="http://updates.zdnet.com/tags/roi.html"><![CDATA[ROI]]></category>
		<category domain="http://updates.zdnet.com/tags/analysis.html"><![CDATA[Analysis]]></category>
		<category domain="http://updates.zdnet.com/tags/roi%252ftco.html"><![CDATA[Roi/Tco]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/managerial+accounting.html"><![CDATA[Managerial Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
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		<title><![CDATA[ITIL, IT Governance & the Managed Service Provider (MSP)]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=166870]]></link>
		<description><![CDATA[Organizations are adopting ITIL to provide a framework for best practices, and, many of these organizations are seeking out external partners who use complementary, compatible processes. These organizations want to share the same consistent, common language as they contract out and transition a specific area of their IT organization. Consequently,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 01 Nov 2005 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/pink+elephant+inc..html"><![CDATA[Pink Elephant Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/it+governance.html"><![CDATA[IT Governance]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/service+provider.html"><![CDATA[Service Provider]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/business+services.html"><![CDATA[Business Services]]></category>
		<category domain="http://updates.zdnet.com/tags/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
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		<title><![CDATA[ATLAS - The Rapid Deployment Tool for ITIL Implementation]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=279117]]></link>
		<description><![CDATA[Pink Elephant now offers an easy way to efficiently organise improvement projects for IT Service Management processes. ATLAS provides access to ITIL process templates, rapid deployment guides, strategic guidance and more, all in a secure, web-hosted knowledge management system. ATLAS is a secure, web hosted knowledge management environment containing Pink...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 24 Oct 2005 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/pink+elephant+inc..html"><![CDATA[Pink Elephant Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/atlas.html"><![CDATA[Atlas]]></category>
		<category domain="http://updates.zdnet.com/tags/tool.html"><![CDATA[Tool]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
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		<title><![CDATA[Top 10 Things Managers Should Know About Implementing ITIL]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=280179]]></link>
		<description><![CDATA[Pink Elephant's consultants help hundreds of organizations each year to implement ITIL best practices. Because of their vast experience and knowledge, the consultants are often asked about the best way to approach ITIL implementation projects. This paper explains some general, high level guidance and important considerations. Best Practice process development...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 07 Jan 2005 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/pink+elephant+inc..html"><![CDATA[Pink Elephant Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
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	<item>
		<title><![CDATA[Defining, Modeling & Costing IT Services]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=95606]]></link>
		<description><![CDATA[This paper, developed by Pink Elephant - a leader in ITIL best practice education, consulting and conferences - will examine the fundamental steps for defining IT services;  Modeling IT services in a Configuration Management Database CMDB; and developing service based IT costing models. These activities are part of three...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Sep 2004 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/pink+elephant+inc..html"><![CDATA[Pink Elephant Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[IT Services]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/cmdb.html"><![CDATA[CMDB]]></category>
		<category domain="http://updates.zdnet.com/tags/modeling.html"><![CDATA[Modeling]]></category>
		<category domain="http://updates.zdnet.com/tags/research+%2526+development.html"><![CDATA[Research & Development]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
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		<title><![CDATA[Pink Elephant Insourcing Case Study]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=115010]]></link>
		<description><![CDATA[The Client is offers retail foreign exchange. Due to a growing dependency on technology and automated systems in recent years, the client's employees were growing frustrated with the lack of an organized and structured first level IT support function. The objective was to create a "one stop shop" - a...]]></description>
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		<category domain="http://updates.zdnet.com/tags/pink+elephant+inc..html"><![CDATA[Pink Elephant Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/client.html"><![CDATA[Client]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/currency+%2526+foreign+exchange.html"><![CDATA[Currency & Foreign Exchange]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
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