Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- ROI VOI Feasibility Analysis
- VOI Value of Investment is the total measure of benefits derived from soft benefits; ROI is a component of VOI. ROI represents financial gains that are expressed as a percentage of the funds invested to generate that gain within a predetermined time. Financial gains can be captured by way of...
- Tags: Pink Elephant Inc., Business Case, Benefit, ROI, Analysis, Roi/Tco, ITIL, Finance, Managerial Accounting, It Services
- White papers 2006-11-01
- ITIL, IT Governance & the Managed Service Provider (MSP)
- Organizations are adopting ITIL to provide a framework for best practices, and, many of these organizations are seeking out external partners who use complementary, compatible processes. These organizations want to share the same consistent, common language as they contract out and transition a specific area of their IT organization. Consequently,...
- Tags: Pink Elephant Inc., IT Governance, Information Technology, Service Provider, ITIL, Business Services, Process Improvement, It Services, Quality, Business Operations
- White papers 2005-11-01
- ATLAS - The Rapid Deployment Tool for ITIL Implementation
- Pink Elephant now offers an easy way to efficiently organise improvement projects for IT Service Management processes. ATLAS provides access to ITIL process templates, rapid deployment guides, strategic guidance and more, all in a secure, web-hosted knowledge management system. ATLAS is a secure, web hosted knowledge management environment containing Pink...
- Tags: Pink Elephant Inc., Information Technology, Atlas, Tool, ITIL, Service Level Management, It Services, Process Improvement, Knowledge Management, Strategy, It Operations, It service Management, Quality, Business Operations, Enterprise Software, Software, Management
- White papers 2005-10-24
- Top 10 Things Managers Should Know About Implementing ITIL
- Pink Elephant's consultants help hundreds of organizations each year to implement ITIL best practices. Because of their vast experience and knowledge, the consultants are often asked about the best way to approach ITIL implementation projects. This paper explains some general, high level guidance and important considerations. Best Practice process development...
- Tags: Pink Elephant Inc., ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2005-01-07
- Defining, Modeling & Costing IT Services
- This paper, developed by Pink Elephant - a leader in ITIL best practice education, consulting and conferences - will examine the fundamental steps for defining IT services; Modeling IT services in a Configuration Management Database CMDB; and developing service based IT costing models. These activities are part of three...
- Tags: Pink Elephant Inc., IT Services, Information Technology, CMDB, Modeling, Research & Development, Strategy, Business Operations, Management
- White papers 2004-09-01
- Pink Elephant Insourcing Case Study
- The Client is offers retail foreign exchange. Due to a growing dependency on technology and automated systems in recent years, the client's employees were growing frustrated with the lack of an organized and structured first level IT support function. The objective was to create a "one stop shop" - a...
- Tags: Pink Elephant Inc., Information Technology, Client, ITIL, Process Improvement, It Services, Currency & Foreign Exchange, Strategy, Quality, Business Operations, Finance, Management
- Case studies
- << Previous
- page 1 of 1
- Next >>
White Papers and Webcasts
Read about top issues IT decision-makers face every day, plus get cost-effective solutions to real-life IT problems.
A simplified IT environment isn't just less complex. It's also more reliable. Standardize on a single Linux platform with SUSE Linux Enterprise from Novell, and get the world's most interoperable Linux
If Linux is going to power your mission-critical applications, you'd better have the best support known to business. Novell was rated the top provider of Linux technical support.
The Business Essentials Guide provides you useful tools and templates to help grow your business and save you time with automated shipping solutions.
