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- Dell: A few examples of what's wrong with your tech support
- The on-site tech support tech was obviously in the U.S., but ....it sounds like the "other end" of the line is somewhere half way around the planet (maybe also taking orders for "Shammy Wows") while reading off a scripted Q&A screen.Kinda like "cloud tech support"?What really hurts is that this...
- Tags: PRODUCTIVITY, Dell Computer Corp., tech support, cheap machine
- Discussion threads 2009-10-21
- Sylvania LC320SLX
- Surprisingly, it won't work with Dish or DirectTV remotesThe Sylvania LC320SLX flat-panel LCD television is a great value for the money EXCEPT for a glaring problem which should be advertised on the box - remotes for the Dish and DirectTV satellite TV systems won't operate it. If I had...
- Tags: TVs, TV & Home Theater, Network technology, Sylvania, TV
- Discussion threads 2009-10-04
- Hordes of owners complain of problems with HP Elite Pavilion PCs using Core i7
- What this should teach you....is to look at the support forums before buying!RE: Hordes of owners complain of problems with HP Elite Pavilion PCs using Core i7Thank you for publishing this. I'm on this PC right now trying to decide whether I should get a replacement or return it...
- Tags: Desktops, Mice, Hewlett-Packard Co., PC
- Discussion threads 2009-09-27
- Sitting "Shiva" For My Dead Laptop
- Sitting "Shiva" For My Dead LaptopSomeone from HP will read thisand email you with an apology and some effort to correct this. I hope you do not take them up on their offer since it would never be extended if you weren't blogging for ZDNet. It has taken some time...
- Tags: Notebooks, Hewlett-Packard Co., laptop computer, HP Laptop, Shiva Corp.
- Discussion threads 2009-07-14
- Sitting "Shiva" For My Dead Laptop
- My laptop's screen died during 4th of July weekend. I sent it back to HP for warranty repair, but then they wanted either $89.00 to send it back without repair, or $440.00 to replace a $99.00 OEM part due to "Accidental Damage". I...
- Tags: Hewlett-Packard Co., Shiva Corp., Laptop Computer, Computer, Notebooks, Hardware, Notebooks & Tablets, Jason Perlow
- Blog posts 2009-07-14
- The Harsh Reality of Suburban Broadband, Part Deux
- Goddamit! Why have I been offline for so long? As I explained in a previous article last summer about my broadband situation, my employer, like many large technology services companies, has elected to classify my work situation as "Home-Based", in that...
- Tags: Cablevision Systems Corp., Broadband, Mike, Cable Guy, Modems, Cable, Network Technology, Broadband Internet, Telecommunications, Hardware, Components, Personal Technology, Networking, Jason Perlow
- Blog posts 2009-06-26
- My Experience with Dell's Namastechnical Support
- Despite my dislike for all things outsourced, my first experience with DELL's call center in India was a largely positive one. So this week, during a particularly intense session of software testing, the 500GB hard drive on my DELL Precision 530 decided to...
- Tags: Dell Computer Corp., PC, CD, Call-center, Indian, Minesh, Call Centers, Customer Relationship Management (CRM), Desktops, It Operations, Enterprise Software, Software, Hardware, Jason Perlow
- Blog posts 2009-06-24
- Speed Cameras Give No License To Kill
- Speed Cameras Give No License To KillDont break the law... and you wont get a ticketDont break the law and you dont have to worry...People running red lights way into the other green... people driving down the freeway at 80 miles a hour talking on the cell phone.. they...
- Tags: camera, Speed Cameras, photograph
- Discussion threads 2009-04-27
- Field Staff Manager 2.1.5 (Windows)
- Mobile Field Service, Repair Technicians, Maintenance Technicians, Service Technicians, Field Service Management. With the Field Service Manager software solution you can create a job, send it to the field staff's mobile phone. From there the field service technician can record all details to do with the job including appointments made,...
- Tags: Job, Mobile, Microsoft Windows, Technician, FSM Field Staff Management, Recruitment & Selection, Advertising & Promotion, Human Resources, Workforce Management, Marketing
- Software downloads 2009-04-17
- Home Maintenance Recordkeeping Express Edition 1.0 (Windows)
- This application is used to record maintenance work on your house. Provides total privacy of data. Keep track of any repairs (lawncare, plumbing etc). Recommend workmen to friends with a single click. You can record the following: Type of Maintenance, Date of Event, Who fixed problem - Company Name, Description...
- Tags: Maintenance, IdeaTalent, Microsoft Windows, Telecom & Utilities, Security, Operating Systems, Software
- Software downloads 2008-11-21
- Surviving the recession with Free Enterprise OSes (Part 2)
- Surviving the recession with Free Enterprise OSes (Part 2)Great blog! One remark: support for Ubuntu Server LTS is 5 yearsExcellent article, well documented! This should be very helpful for decision making, particularly in companies.One remark though: the server edition of Ubuntu is longer supported than you have written. Plus not...
- Tags: Operating systems, OPEN SOURCE, UNIX, Servers, Ubuntu, server edition, Debian, Ubuntu Server, server, Free Enterprise OSes, Ubuntu LTS, Linux, recession
- Discussion threads 2008-10-15
- Asus Eee PC 1000 (black)
- We've been fans of the Asus Eee PC line ever since the very first 7-inch model kicked off the Netbook craze in the fall of 2007. A year later, Dell, Lenovo, and Acer all have small, inexpensive systems powered by Intel's Atom processor, but Asus still has the biggest selection...
- Tags: Keyboards, Notebooks, ASUS, ASUS Eee PC, Asus Eee, Intel Corp.
- Product reviews 2008-09-11
- Dell repair adventure, conclusion
- Dell repair adventure, conclusion"less than optimal or expected"The phrase I have heard for this is "opportunity for improvement." Glad to hear your machine got fixed.Dell serviceDell has no where near the skill level of the old DEC field service reps and probably never will.I have had 3rd parties from...
- Tags: Manufacturing, NEXT BEST, outsourced tech, Dell Computer Corp.
- Discussion threads 2008-09-05
- Dell repair adventure, day 4
- Dell repair adventure, day 4Litigation"The expectation is that a person will arrive on site the next day having 1) the skills to diagnose and repair the problem, 2) the parts necessary to repair problem and 3) the tools necessary to do the work."1. Litigate: misleading advertising.2. Where is ZDNET's legal...
- Tags: Dell Computer Corp.
- Discussion threads 2008-09-03
- Security vs. convenience: Apple chooses poorly
- Security vs. convenience: Apple chooses poorlyWhat if..they need to install diagnostic software?You are kidding, right?So you change your password when you get it back. Or change it before you send it in.It's the same in the Windows world - you pretty much need and Admin password to do anything.This...
- Tags: Apple Inc., password, security, admin password
- Discussion threads 2008-08-18
- DIRECTV: Well HERE's Your Problem, Ma'am...
- Shortly after I posted my diatribe on my problems with my DIRECTV HD receivers and the company's horrible customer service, I was contacted by Stuart Sweet, a moderator on a popular Satellite TV forums site, DBSTalk. Apparently, my post had created quite a stir and I was asked to register...
- Tags: Digital Video Recorder, DirecTV, Satellite, TVs, Tv & Home Theater, Personal Technology, Home Entertainment, Jason Perlow
- Blog posts 2008-07-20
- DIRECTV, what about "Make the products work" and "Keep the customers happy" do you not understand?
- DIRECTV, what about "Make the products work" and "Keep the customers happy" do you not understand?DIRECTV postJason - Sounds like an incredibly frustrating experience. I am really surprised the DirecTV employee would suggest disconnecting your service. The "D-word" should never be initiated or used by the employee -- Call Center...
- Tags: TVs, TV & Home Theater, DirecTV, TiVo Inc.
- Discussion threads 2008-07-14
- Gateway FX541XT
- Gateway's FX541XT occupies a strange gaming PC middle ground. At $3,500, it's not in the same price category as high-end PCs such as Dell's XPS 730 H2C, but it's also about $2,000 more than the emergent $1,500 gaming desktop we've seen this year, most recently in the Maingear Prelude....
- Tags: Desktops, DVD, Consumer electronics, Network technology, Gateway FX541XT, Gateway Inc., PC
- Product reviews 2008-06-18
- Cable: Act, Don't React
- Cable companies are no longer just TV programming suppliers. They are mega-utilities, for visual, text and spoken communication. And when service goes out, you’re not just cut off from entertainment in the living room, you’re cut off from work and friends. The question becomes, very quickly, how...
- Tags: Cablevision Systems Corp., Network, Outage, Service, Cable, Network Technology, Manufacturing, Telecommunications, Personal Technology, Networking, Tom Steinert-Threlkeld
- Blog posts 2008-06-12
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