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- ZDNet Author Biography
Phil Wainewright is an influential commentator and strategist on emerging software industry trends. He first spotted the significance of on-demand software services in 1998, when he set up ASPnews.com, which rapidly became a standard-bearer for the nascent industry. He sold ASPnews in January 2000 and went on to found Loosely...- more about Phil Wainewright »
ZDNet Resources
- Most inane customer service #fail ever
- Broadband service provider ntl:Telewest terminated my account today moments after its customer service lines closed for the day, leaving my no way to resolve the issue for SIXTEEN crucial hours. How inane is that? by Phil Wainewright
- Tags: Customer Service, Broadband, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software, Phil Wainewright
- Blog posts 2010-02-02
- Mimecast's $21m shows strength of SaaS in Europe
- With a crop of Europe-based SaaS ventures expanding into the US, the forming of a new industry group and signs of new funding opportunties for smaller European start-ups, the omens look good for a flowering of SaaS and cloud adoption in Europe. by Phil Wainewright
- Tags: Software-as-a-service, Europe, North America, Mimecast, Software As A Service (SaaS), Managed Hosting, Cloud Computing, E-mail, Emerging Technologies, Online Communications, Phil Wainewright
- Blog posts 2010-01-29
- Why Microsoft and Intuit need each other's clouds
- Delve under the covers of a cloud platform to understand why marrying up Microsoft Azure with Intuit Partner Platform makes for a perfect match between two complementary partners. by Phil Wainewright
- Tags: Software, Intuit Inc., Platform, Microsoft Corp., Software Platform, Tools & Techniques, Management, Phil Wainewright
- Blog posts 2010-01-20
- Why freemium is bad for business
- Businesses should spurn free online services. Here are four good reasons why it's not in the customer's interest to be lured into using them. Look instead for providers that have a sound revenue base. by Phil Wainewright
- Tags: Revenue, Software-as-a-service, Access Control, Service, Lincoln Murphy, Software As A Service (SaaS), Managed Hosting, Cloud Computing, Operational Accounting, Emerging Technologies, Finance, Phil Wainewright
- Blog posts 2010-01-15
- When will the crowd turn against private cloud?
- The only thing your discrediting hereis yourself.But that's just my 2 cents, for all it's worth.Public cloud will be crushedas it serves as Orwellian evil.OMG: Why would anyone want privacy, security, flexibility ...... and self-determination when it comes to the very nervous system of his business operation? Phil Wainewright is...
- Tags: cloud computing, SECURITY, private cloud, public cloud
- Discussion threads 2010-01-14
- When will the crowd turn against private cloud?
- Private clouds will be discredited by year end, I predicted yesterday. I was promptly challenged to put my money where my mouth was. Here's my considered response. by Phil Wainewright
- Tags: Cloud, Cloud Computing, Tools & Techniques, Asset Management, Management, Financial Services, Operational Planning, Finance, Business Operations, Phil Wainewright
- Blog posts 2010-01-14
- People-centric IT for a new decade
- You could call it people-oriented architecture: democratization of IT that puts computing power in the hands of users and lets them get a job done without having to adapt their processes to the way the technology works. by Phil Wainewright
- Tags: Information Technology, Strategy, Management, Phil Wainewright
- Blog posts 2010-01-05
- Tips from 2009 for a prosperous 2010
- A look at the future for revenue-lite business models and the role of freemium, digital goods, ads, subscriptions and transaction fees in your SaaS and cloud services revenue plans for the coming year. by Phil Wainewright
- Tags: Revenue, Software As A Service (SaaS), Operational Accounting, Managed Hosting, Emerging Technologies, Finance, Phil Wainewright
- Blog posts 2009-12-31
- Cloud delusions at the turn of the decade
- How to avoid amateur cloud, fool's cloud, firewall jealousy, misdirected multi-tenancy and half-aaSed applications. My views on how to implement cloud and SaaS have hardened considerably over the course of 2009. by Phil Wainewright
- Tags: Firewalls, Software As A Service (SaaS), Network Security, Managed Hosting, Security, Networking, Emerging Technologies, Phil Wainewright
- Blog posts 2009-12-28
- Spare me your cloud security diatribes
- If I read one more article about the so-called security problems of clouds, then I swear I am going to burst a blood vessel. by Phil Wainewright
- Tags: Security, Phil Wainewright
- Blog posts 2009-12-21
- The battle for your email in 2009
- One titanic struggle has loomed large over the SaaS and cloud landscape this year. But it hasn't been all about Microsoft versus Google. The battle for your email has to be seen in the context of the rise of a new generation of collaboration platforms. by Phil Wainewright
- Tags: Battle, E-mail, Software As A Service (SaaS), Collaboration, Groupware, Online Communications, Emerging Technologies, Enterprise Software, Software, Phil Wainewright
- Blog posts 2009-12-18
- Cloud computing, so much more than multi-tenancy
- Who cares whether it's multi-tenant, so long as it plugs your business into the global, real-time Web? Vendors should focus on what the cloud delivers that matters to business people, rather than lecturing them about the underlying technology. by Phil Wainewright
- Tags: Cloud Computing, Virtualization, Channel Management, Hardware, Marketing, Phil Wainewright
- Blog posts 2009-12-09
- Windows Azure and the many faces of cloud
- Before I come to my analysis of Microsoft's Windows Azure platform and the hidden danger lurking there for many ISVs looking to embark on a SaaS strategy, I'm going to segment cloud computing into several important but separate categories. by Phil Wainewright
- Tags: Microsoft Windows, Software As A Service (SaaS), Cloud Computing, Managed Hosting, Virtualization, Operating Systems, Software, Emerging Technologies, Hardware, Phil Wainewright
- Blog posts 2009-12-07
- EuroCloud UK and a lesson in SaaS marketing
- Short of time, short of cash, unwilling to make big upfront commitments: how do such customers make their buying decisions? I've seen the process from the inside the past few weeks, signing up for several services in preparation for the launch of EuroCloud UK. by Phil Wainewright
- Tags: Software-as-a-service, Software As A Service (SaaS), Managed Hosting, Cloud Computing, Marketing Research, Emerging Technologies, Marketing, Phil Wainewright
- Blog posts 2009-11-24
- Taming the Chatter cloud
- To prove meaningful in the enterprise, Salesforce.com Chatter is not only going to have to be upfront about its social capabilities but is also going to have to come with tools that help deliver business value. That could prove a tough nut to crack. by Phil Wainewright
- Tags: Salesforce.com Inc., Nut, Sales Force Management, Productivity, Sales, Phil Wainewright
- Blog posts 2009-11-21
- Can the Economist entirely be trusted?
- The Economist is debating the proposition, 'This house believes that the cloud can't be entirely trusted.' A leading question, if ever I heard one, but clearly the outcome should be a resounding 'No' vote. by Phil Wainewright
- Tags: Economist, Phil Wainewright
- Blog posts 2009-11-15
- Microsoft cuts BPOS price to squeeze Lotus
- IBM's Lotus unit, rather than Google, was the main target of Microsoft's price cuts to its online email and collaboration suite this week. But MS execs still happily turned their fire on Google in media briefings. by Phil Wainewright
- Tags: Google Inc., Microsoft Corp., IBM Corp., Collaboration, E-mail, Groupware, Online Communications, Enterprise Software, Software, Phil Wainewright
- Blog posts 2009-11-05
- Figuring the value of software
- Phil Wainewright's discussion about the cost of running highly scalable SaaS applications like SuccessFactors comes at the right time. He says: Speaking in the opening keynote of SIIA OnDemand in San Jose this morning, SuccessFactors CEO Lars Dalgaard let slip a statistic that set several...
- Tags: Software, Software-as-a-service, SuccessFactors Inc., SAP AG, Phil Wainewright, Software As A Service (SaaS), Managed Hosting, Cloud Computing, Emerging Technologies, Dennis Howlett
- Blog posts 2009-11-02
- Cloud cuts everyone's cost of ownership
- Conventional software perpetuates a scandalous waste and duplication of resources. SaaS and cloud platforms drastically compress the aggregate cost of ownership and operation, delivering better value for less cost. by Phil Wainewright
- Tags: Ownership, Software As A Service (SaaS), Managed Hosting, Cloud Computing, Emerging Technologies, Phil Wainewright
- Blog posts 2009-10-29
- Box.net wants to be the Switzerland of data
- Online storage and collaboration provider Box.net announces integration with Salesforce.com today, part of a plan to become the preferred home for users' data as they move between online applications. by Phil Wainewright
- Tags: Box.net, Sales Force Management, Sales, Phil Wainewright
- Blog posts 2009-10-22
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