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Who said outsourcing was a security risk?: Telephone wires, India by Phil Fersht; Tags: Security Risk, Managed Hosting, Outsourcing, Security, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht; Blog posts 2009-06-18
Outsourcing in this recession: will it increase?: Are businesses going to shift more work to outsourcers, or will they hold back to avoid business disruption, or moving jobs offshore? If you are involved in your organization's decisions to engage with third-parties for IT or BPO services, please spend a few minutes filling out my online survey...; Tags: Recession, Outsourcing, Business Process Outsourcing (BPO), Managed Hosting, It Services, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht; Blog posts 2009-04-25
The flat of the curve: are we scared of innovation?: Are our businesses are scared of innovation - of challenging the talent of their executives to embrace technology and global delivery models, and work more closely with their suppliers and partners to achieve this? by Phil Fersht; Tags: Innovation, Leadership, Strategy, Management, Phil Fersht; Blog posts 2009-04-19
SaaS: Outsourcing out-of-control?: SaaS is effectively the same as outsourcing - you're handing control over business processes to a third-party service provider. However, while SaaS delivery shares many similarities with outsourcing as a delivery model, there are serious caveats customers need to consider by Phil Fersht; Tags: Software-as-a-service, Software As A Service (SaaS), Managed Hosting, Outsourcing, Cloud Computing, Emerging Technologies, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht; Blog posts 2009-04-04
Time to put banking executives on trial?: As the sheer magnitude of the unfettered lending and borrowing that has taken place over the last few years continues to unfold, I am hearing more and more calls to put banking and government executives who failed to prevent this or knowingly encouraged this on trial. I am inclined...; Tags: HBOS Plc., Banking, Financial Services, Phil Fersht; Blog posts 2009-03-03

Is the call center finally coming onshore?: Protectionist sentiment is swelling. The Buy America provisions in the stimulus bill are symbolic of the increasing resentment towards jobs and work going overseas. I have already seen this provision included in some sourcing RFPs from healthcare organizations and other companies benefiting from bailout money, or with significant public sector...; Tags: Agent, Call-center, Call Centers, Customer Relationship Management (CRM), Real Estate, It Operations, Enterprise Software, Software, Business Operations, Phil Fersht; Blog posts 2009-02-28
Think before you fire: The cost of replacing IT talent: ThereÃ¢â‚¬â„¢s currently a certain sense of dÃƒÂ©jÃƒÂ -vu within the IT community, as companies look at shaving even more cost out of a function that has been battered since the 2001 dot-com bust. However, when we look at the lessons of the past, you do have to question companies which decide...; Tags: Cost, Talent, Information Technology, Strategy, Management, Phil Fersht; Blog posts 2009-02-10
Forget 2006, let's go back to '96: Like many of you, I have been waking up in the middle of the night wondering what's going on with the global economies and how the world will look in a few months when we adjust to the new economic reality.Ã‚Â I started thinking about about the world when people...; Tags: Salary, Benefits, Payroll Solutions, Personal Finance, Food & Beverage, Human Resources, Manufacturing, Phil Fersht; Blog posts 2009-02-07
What goes around comes around: This credit-crisis-fueled recession is testing us far more deeply than merely everyone shaving a few costs while we ride this sucker out. by Phil Fersht; Tags: Humility, Friend, Professional Development, Recruitment & Selection, Career, Human Resources, Workforce Management, Phil Fersht; Blog posts 2009-01-27
Are we demonstrating value?: When we talk about "change", we're not just talking about Washington or Detroit. We also need to include OURSELVES. The events of the past couple of months have given us all pause for thought with our careers and what we're going to be doing in a couple of...; Tags: Revenue, Staff, Professional Development, Operational Accounting, Career, Finance, Phil Fersht; Blog posts 2009-01-18
Beware of Satyam ambulance-chasers: IÃ¢â‚¬â„¢ve been inundated with questions from SatyamÃ¢â‚¬â„¢s competitors who have all been eagerly circling the beleaguered service providerÃ¢â‚¬â„¢s clients over the past week. by Phil Fersht; Tags: Satyam, Service Provider, Business Services, Phil Fersht; Blog posts 2009-01-14
Outsourcing Predictions for 2009: It's going to be a pivotal year in the global IT and BPO services business as companies seek to get more for less with their budgets. How will this impact the world of global services delivery and outsourcing? by Phil Fersht; Tags: BPO, Service Provider, Outsourcing, Business Process Outsourcing (BPO), Managed Hosting, Business Services, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht; Blog posts 2008-12-31
January 5th: time to shake off the gloom: On January 5th it's business as usual, companies will be selling and delivering their services, looking for new avenues that will provide them with competitive bite, operational excellence and new ways of surviving in a tough business environment. We are part of that. by Phil Fersht; Tags: Alternative Energy, Professional Development, Career, Phil Fersht; Blog posts 2008-12-30
After the wake-up call: time to focus on our young talent: When we look back at this episode in the not-too-distant future, I hope we view this crisis as the jolt we needed to re-set expectations, take advantage of the tools at our disposal to create an economic environment that is sustainable, that doesnÃ¢â‚¬â„¢t wreck the environment, that doesnÃ¢â‚¬â„¢t breed too...; Tags: Expectation, Talent, Recession, Professional Development, Workforce Management, Career, Human Resources, Phil Fersht; Blog posts 2008-12-06
How should companies approach outsourcing in this economy?: Outsourcing clients have to think more smartly and strategically about creating an experience than can drive new growth, deliver business value to the top-line, and not just take out short-term costs from the bottom. If clients can engage outsourcing to become more competitive, it creates an entirely different paradigm than...; Tags: ERP Platform, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht; Blog posts 2008-11-30
Investing in the right vehicles for change: Bailing out Detroit won't change these automotive businesses, unless the automotive leaders truly want to embrace changing their very DNA and use the vehicles at their disposal to make them more profitable, more innovative and more nimble than their competitors. by Phil Fersht; Tags: Vehicle, DNA, Business, Outsourcing, Biotechnology, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht; Blog posts 2008-11-22
Can flagging industries be replaced by BPO services?: President-Elect Obama is facing a massive task to redeploy workers in consolidating and declining industries, such as automotive manufacturing. Could creating BPO jobs we an answer? Could the USA become a competitive BPO location? by Phil Fersht; Tags: BPO, Business Operations, Business Process Outsourcing (BPO), Chrysler LLC, Human Resources, It Operations, It Services, Job, Outsourcing, Outsourcing & Subcontracting, Phil Fersht, President-Elect Obama, Recruitment & Selection, Workforce Management; Blog posts 2008-11-16
The change imperative: It's back-to-basics time: It's about accepting we now operate in a global economy and that we are competing at a level where we need to work as hard, and as smart, as the next nation. I hope President-Elect Obama can help instill a new work culture in the US. by Phil Fersht; Tags: Banking, BPO, Business Operations, Business Process Outsourcing (BPO), Deterioration, Financial Services, Imperative, It Operations, It Services, Management, Meltdown, Outsourcing, Outsourcing & Subcontracting, Phil Fersht, Strategy; Blog posts 2008-11-10
Is it time to dump the term "outsourcing"?: Is it time to dump the term "outsourcing"?Ã‚Â by Phil Fersht; Tags: Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht; Blog posts 2008-04-27
Outsourcing highlights for April: Highlights from the award-winning outsourcing blog Horses for Sources for the month of April: Is the sub-prime lending crisis placing outsourcing engagements on the backburner, or providing an impetus to proceed faster?Ã‚Â Quest for an Organic Approach to Offshore Outsourcing Cost-cutting...; Tags: Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht; Blog posts 2008-04-25