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- Is it time to dump the term "outsourcing"?
- Is it time to dump the term "outsourcing"? by Phil Fersht
- Tags: Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht
- Blog posts 2008-04-27
- Outsourcing highlights for April
- Highlights from the award-winning outsourcing blog Horses for Sources for the month of April: Is the sub-prime lending crisis placing outsourcing engagements on the backburner, or providing an impetus to proceed faster? Quest for an Organic Approach to Offshore Outsourcing Cost-cutting...
- Tags: Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht
- Blog posts 2008-04-25
- Looks like I'm next...
- You can now offshore me. Am thinking of re-training as a plumber ... you can't offshore them ... can you? by Phil Fersht
- Tags: Offshore, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht
- Blog posts 2008-03-31
- Spring outsourcing talk
- Some excellent recent outsourcing discussions: Can HR Outsourcing rediscover its froth despite a 97% success rate? Taking control of your vendor relationship Can outsourcing be a catalyst for driving down the cost of healthcare? Is your outsourcing vendor...
- Tags: Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht
- Blog posts 2008-03-22
- Indian outsourcing redux
- Feisty discussion on where Indian outsourcing industry is headed. Is it dying, or maturing... what is your experience? by Phil Fersht
- Tags: Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht
- Blog posts 2008-03-06
- Outsourcing in a downturn
- Podcast: Outsourcing in a Downturn: Yours' truly discussing the potential ramifications of an economic downturn on outsourcing trends with AMR Research's CEO Tony Friscia. by Phil Fersht
- Tags: Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht
- Blog posts 2008-02-25
- Outsourcing links for February
- Will China's Internet purges inhibit their knowledge services industry? : Interesting commentary on the fact that the Chinese government is working extremely hard to increase its level of censorship and keep the Chinese Internet-world sectioned off from the rest of the world. Human Resources Outsourcing: Where's the Value? : ...
- Tags: Human Resources, Outsourcing, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Management, Phil Fersht
- Blog posts 2008-02-19
- Should your firm offload its offshore operations to an outsourcing provider?
- Some interesting debate going on regarding whether firms which have already established offshore service centers (termed as "captives") are better off selling these centers to outsourcing providers. It would be interesting to hear your views - especially if you work with offshore staff within your own firm - on whether you'd...
- Tags: Outsourcing Company, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht
- Blog posts 2008-02-16
- Has Europe lost the offshore war?
- Peter Schumacher, President and CEO of the Value Leadership Group sent me a very interesting article he wrote on the failure of the European IT services industry to compete effectively with the new wave of offshore outsourcing firms, and cites Cognizant's recent growth surge (a 98% revenue increase for...
- Tags: Phil Fersht
- Blog posts 2008-02-09
- The 2008 Election and Outsourcing... have your say
- I have been taking a close look at the main candidates for the 2008 Presidential Election to dissect what if anything they plan to do to promote / restrict outsourcing services if they get elected. While they all need to be seen to be openly "protecting" US jobs, they also need to...
- Tags: Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht
- Blog posts 2008-02-03
- Outsourcing innovation at Burger King
- Not only is the fast food giant driving customer loyalty with its amusing new advertising campaign, but it also is leveraging the latest outsourcing models to drive down costs and improve the customer experience.... by Phil Fersht
- Tags: Innovation, Burger King Corp., Outsourcing, Food & Beverage, It Operations, Business Operations, Outsourcing & Subcontracting, Manufacturing, Phil Fersht
- Blog posts 2008-01-12
- Maintaining a 25% profit margin in this crazy world of globalization
- I wanted to share some interesting discussion earlier last year between BusinessWeek's Steve Hamm and Tata Consultancy Services' TCS CFO S. Mahalingham, which reveals some fascinating insight into how TCS has managed to maintain profit margins at the 25% level, despite intense pressures from wage inflation, employee attrition, aggressive competition...
- Tags: Card, India, Tata Consultancy Services Ltd., Outsourcing Company, Supplier, Globalization, Profit Margin, S. Mahalingham, Outsourcing, Professional Development, Channel Management, It Operations, Business Operations, Outsourcing & Subcontracting, Career, Marketing, Phil Fersht
- Blog posts 2008-01-06
- Is Bangalore no longer a cost-saving location?
- My good friend and former colleague at the Yankee Group, Arijit "Apu" Sengupta pictured - who is now CEO of outsourcing quality improvement software firm BeyondCore - alerted me to a startup that reverse-offshored its development team from Bangalore back to the US: "Bangalore wages have just been growing like...
- Tags: Bangalore, Salary, Benefits, Human Resources, Phil Fersht
- Blog posts 2008-01-02
- Being middle-seated in the back row
- I got middle-seated again- in the back row - courtesy of Delta Airlines. Not only that, we sat on the tarmac for 2 hours waiting for the "traffic" to clear (heh?). So I got thinking about some of the things in life that irritate me.....' m Being middle-seated...
- Tags: American Airlines, Disney Corp., Service-Oriented Architecture (SOA), Bluetooth, Sales Strategy, Food & Beverage, Web Services, Wi-Fi, Middleware, Enterprise Software, Software, Wireless, Sales, Manufacturing, Phil Fersht
- Blog posts 2007-12-31
- Is India adapting to the Night Shift?
- A new report released by the Associated Press is highlighting the issues of outsourcing jobs on Indian workers' health. While the report lacks any hard evidence and focuses on a handful of individual cases, data released by the Indian Council for Research on International Economic Relations estimated the cost of...
- Tags: Job, India, Health Care, Worker, Phil Fersht
- Blog posts 2007-12-28
- Outsourcing Predictions for 2008... in a nutshell
- Let's not beat around the bush...here's what happening next year in the "O" world: 1) Offshoring panic will continue, but will force providers to innovate. Concerns over the appreciating rupee, weakening dollar, wage inflation and employee attrition will continue to have a powerful impact on the global...
- Tags: Human Resources, Oracle Corp., BPO, Outsourcing Company, Outsourcing, Business Process Outsourcing (BPO), It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht
- Blog posts 2007-12-20
- Is the world really that "flat"?
- This will provoke some heavy thinking... if we could turn the population of the earth into a small community of 100 people, keeping the same proportions we have today, it would be something like this..... by Phil Fersht
- Tags: Earth, Proportion, Population, Phil Fersht
- Blog posts 2007-12-16
- Will an economic downturn spark a new wave of outsourcing growth?
- These are interesting times in the outsourcing world, as typified by Peter Allen's post last week, where he mentions sporadic, stuttering growth as the leading Indian providers look to gain footholds in the market, and a slowdown in the number of mega-outsourcing deals being signed with the incumbent outsourcing behemoths. ...
- Tags: History, BPO, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht
- Blog posts 2007-12-16
- Enter Argentina as a nearshore destination...
- It's taken several years, but Cap Gemini's newly aquired center in Buenos Aires is a significant development for the country as a sourcing location. With GDP growth running at 4.7% this year (and expected to remain consistent in 2008 and 2009), inflation back under control, and IT and process skills...
- Tags: Sourcing, Information Technology, Argentina, Purchasing & Procurement, Strategy, Business Operations, Management, Phil Fersht
- Blog posts 2007-12-15
- Welcome to the Outsourcing Blog!
- Dear all... It's a pleasure to begin the outsourcing-focused discussion blog for ZDNet, where we will be having upfront discussion on a series of topics around the "O" issue. We will debate issues such as the following over the next few months: Captives versus...
- Tags: Outsourcing, Business Process Outsourcing (BPO), It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht
- Blog posts 2007-12-14
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