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Tracking Prospective Customers and Keeping Them - An Attorneys' Title Guaranty Fund, Inc. Case Study

Attorneys' Title Guaranty Fund, Inc. ATG provides title insurance to homebuyers and lenders through a network of 3,000-4,000 lawyer members and an expert staff in Illinois and Wisconsin. ATG had a two-fold challenge. They needed a customer support mechanism to track incoming calls and emails, but they also needed a...

Tags: ATG, PhaseWare, Sales Strategy, Real Estate, Sales Force Management, E-mail, Sales, Business Operations, Online Communications

Case studies 2008-06-30

Becoming a Strategic, Customer-Oriented Software Provider

Dexter + Chaney supplies the construction industry with cutting edge construction software. Their staff are experts in both construction accounting and construction software. Dexter + Chaney has won several awards for growth of their construction management software business. Dexter + Chaney had outgrown their old tracking system. After initially adding...

Tags: Software, Customization, PhaseWare, Tools & Techniques, Management

Case studies 2008-06-30

Improving Customer Support Productivity - A WorldTelemetry Case Study

WorldTelemetry's asset management solution combines a powerful Business Intelligence software application, user-friendly Web Interface and unique, intrinsically safe wireless monitoring technologies. To keep up with their 40+ Customer Support calls per day, WorldTelemetry needed a Customer Service and Support solution that provided easy access to their customer's data. They needed...

Tags: Asset, Monitoring, PhaseWare, WorldTelemetry, Asset Management, Operational Planning, Business Operations

Case studies 2008-06-30

Becoming a Proactive Software Solutions Provider - An XYPRO Technology Corporation Case Study

XYPRO Technology Corporation provides consulting services and software products to companies who manage and transport business-critical data on a large or very large scale. With a growing business and more new customers, Xypro needed a mechanism to keep track of all the different support questions coming in, find out who...

Tags: Software Solutions Inc., Customer, PhaseWare, Sales Strategy, Sales Force Management, Sales

Case studies 2008-06-30

Keeping in Touch With Customers - PropertyInfo Case Study

PropertyInfo Corporation, a Stewart company provides comprehensive real estate information solutions for residential and commercial realty, title, lenders, builders and developers, underwriters, home buyers and sellers in both US and international markets. With disparate customer support systems, PropertyInfo couldn't track and measure a specific customer's service experience and determining overall...

Tags: Customer, PhaseWare, Real Estate, Business Operations

Case studies 2008-04-11