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	<title><![CDATA[personalization Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/personalization.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to personalization]]></description>
	<s:counts start="0" returned="20" found="32" />
	<language>en-us</language>
	<item>
		<title><![CDATA[Semantic and Epistemological Continuity in Educational Robots' Programming Languages]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=900017]]></link>
		<description><![CDATA[The object of this paper is to analyze some new open-source software for the programming of educational robotic kits which can accompany the student from pre-school to high school. The authors propose the development of a learning environment which operates on two levels: the physical level, with the planning and...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 04 Nov 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/programming+language.html"><![CDATA[Programming Language]]></category>
		<category domain="http://updates.zdnet.com/tags/personalization.html"><![CDATA[Personalization]]></category>
		<category domain="http://updates.zdnet.com/tags/programming.html"><![CDATA[Programming]]></category>
		<category domain="http://updates.zdnet.com/tags/roboethics.html"><![CDATA[ROBOETHICS]]></category>
		<category domain="http://updates.zdnet.com/tags/robots.html"><![CDATA[Robots]]></category>
		<category domain="http://updates.zdnet.com/tags/development+tools.html"><![CDATA[Development Tools]]></category>
		<category domain="http://updates.zdnet.com/tags/emerging+technologies.html"><![CDATA[Emerging Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/software+development.html"><![CDATA[Software Development]]></category>
		<category domain="http://updates.zdnet.com/tags/software%252fweb+development.html"><![CDATA[Software/Web Development]]></category>
	</item>
	<item>
		<title><![CDATA[60% of Americans feel uneasy about Web site personalization]]></title>
		<link><![CDATA[http://blogs.zdnet.com/ITFacts/?p=14348]]></link>
		<description><![CDATA[Nearly 60% of Americans questioned in a Harris Interactive poll said they were uneasy when Web sites use information about personal online activity to tailor advertisements or content. by AM]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 14 Apr 2008 02:50:23 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/personalization.html"><![CDATA[Personalization]]></category>
		<category domain="http://updates.zdnet.com/tags/web+site.html"><![CDATA[Web Site]]></category>
		<category domain="http://updates.zdnet.com/tags/web+site+development.html"><![CDATA[Web Site Development]]></category>
		<category domain="http://updates.zdnet.com/tags/web+technology.html"><![CDATA[Web Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/am.html"><![CDATA[AM]]></category>
	</item>
	<item>
		<title><![CDATA[Privacy and Security in Ubiquitous Personalized Applications]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=916711]]></link>
		<description><![CDATA[Personalization systems provide customized service based on user preferences. In ubiquitous computing environments, personalization can be achieved based on user preferences stored on mobile devices. This requires a mechanism for capturing user information and making it available to users. However, storing and exchanging potentially personal information raises user privacy concerns....]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/ubiquitous+computing.html"><![CDATA[Ubiquitous Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/privacy.html"><![CDATA[Privacy]]></category>
		<category domain="http://updates.zdnet.com/tags/personalization.html"><![CDATA[Personalization]]></category>
		<category domain="http://updates.zdnet.com/tags/university+of+sydney.html"><![CDATA[University Of Sydney]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
	</item>
	<item>
		<title><![CDATA[IBM demos 'On Demand Workplace'; Will Web 2.0 deliver productivity gains?]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=7381]]></link>
		<description><![CDATA[IBM demoed its enterprise 2.0 experiments Tuesday including its On Demand Workplace--an application that's part intranet, part Facebook and part Web service that becomes an interface to legacy systems.  IBM executives held court with a handful of bloggers, writers and analysts at its New York offices. The presentations, currently...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 18 Dec 2007 07:17:16 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/workplace.html"><![CDATA[Workplace]]></category>
		<category domain="http://updates.zdnet.com/tags/personalization.html"><![CDATA[Personalization]]></category>
		<category domain="http://updates.zdnet.com/tags/ibm+corp..html"><![CDATA[IBM Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/hennessey.html"><![CDATA[Hennessey]]></category>
		<category domain="http://updates.zdnet.com/tags/odw.html"><![CDATA[ODW]]></category>
		<category domain="http://updates.zdnet.com/tags/rss.html"><![CDATA[RSS]]></category>
		<category domain="http://updates.zdnet.com/tags/web+2.0.html"><![CDATA[Web 2.0]]></category>
		<category domain="http://updates.zdnet.com/tags/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://updates.zdnet.com/tags/web+services.html"><![CDATA[Web Services]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/larry+dignan.html"><![CDATA[Larry Dignan]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
		<category domain="tickers">IBM</category>
	</item>
	<item>
		<title><![CDATA[I, Me and My Phone: Identity and Personalization Using Mobile Devices]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=336153]]></link>
		<description><![CDATA[This paper presents a framework for ubiquitous authentication using commodity mobile devices. The solution is intended to be a replacement for the proliferation of physical authentication artifacts that users typically have to carry today. The paper describes the authentication protocol and its prototypical implementation for a solution designed for the...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 08 Nov 2007 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/phone.html"><![CDATA[Phone]]></category>
		<category domain="http://updates.zdnet.com/tags/hewlett-packard+co..html"><![CDATA[Hewlett-Packard Co.]]></category>
		<category domain="http://updates.zdnet.com/tags/mobile.html"><![CDATA[Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/personalization.html"><![CDATA[Personalization]]></category>
		<category domain="http://updates.zdnet.com/tags/mobile+device.html"><![CDATA[Mobile Device]]></category>
		<category domain="http://updates.zdnet.com/tags/authentication.html"><![CDATA[Authentication]]></category>
		<category domain="http://updates.zdnet.com/tags/identity.html"><![CDATA[Identity]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HPQ</category>
		<category domain="tickers">HPQ</category>
	</item>
	<item>
		<title><![CDATA[Personalization is the prescription for new drugs]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=386201]]></link>
		<description><![CDATA[Despite many advances, the new molecular approach to drug research relies heavily upon technology. This article shows how by examining disease with the right technology, pharmaceutical researchers are able to more accurately define disease and understand how it affects certain people differently. ]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 28 Sep 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/personalization.html"><![CDATA[Personalization]]></category>
		<category domain="http://updates.zdnet.com/tags/ibm+corp..html"><![CDATA[IBM Corp.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
		<category domain="tickers">IBM</category>
	</item>
	<item>
		<title><![CDATA[Personalization With Application Settings in Visual Basic]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=303416]]></link>
		<description><![CDATA[This paper discusses the new Application Settings feature in Windows Forms 2.0 using C#. However, the application settings feature is also available in Visual Basic. The author continues the exploration of this new feature, focusing on how the developer can automatically bind the application settings to the Windows Forms controls,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 07 Jun 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+visual+basic.html"><![CDATA[Microsoft Visual Basic]]></category>
		<category domain="http://updates.zdnet.com/tags/jupitermedia+corp..html"><![CDATA[Jupitermedia Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/personalization.html"><![CDATA[Personalization]]></category>
		<category domain="http://updates.zdnet.com/tags/application+setting.html"><![CDATA[Application Setting]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+development+tools.html"><![CDATA[Microsoft Development Tools]]></category>
		<category domain="http://updates.zdnet.com/tags/c%2523.html"><![CDATA[C#]]></category>
		<category domain="http://updates.zdnet.com/tags/programming+languages.html"><![CDATA[Programming Languages]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/development+tools.html"><![CDATA[Development Tools]]></category>
		<category domain="http://updates.zdnet.com/tags/software+development.html"><![CDATA[Software Development]]></category>
		<category domain="http://updates.zdnet.com/tags/software%252fweb+development.html"><![CDATA[Software/Web Development]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">JUPM</category>
		<category domain="tickers">JUPM</category>
	</item>
	<item>
		<title><![CDATA[Semantic Personalization of Web Portal Contents]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=395867]]></link>
		<description><![CDATA[Enriching Web applications with personalized data is of major interest for facilitating the user access to the published contents, and therefore, for guaranteeing successful user navigation. The paper proposes a conceptual model for extracting personalized recommendations based on user profiling, ontological domain models, and semantic reasoning. The approach offers a...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sat, 12 May 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/web+application.html"><![CDATA[Web Application]]></category>
		<category domain="http://updates.zdnet.com/tags/association+for+computing+machinery.html"><![CDATA[Association For Computing Machinery]]></category>
		<category domain="http://updates.zdnet.com/tags/personalization.html"><![CDATA[Personalization]]></category>
		<category domain="http://updates.zdnet.com/tags/web+portal.html"><![CDATA[Web Portal]]></category>
		<category domain="http://updates.zdnet.com/tags/portals.html"><![CDATA[Portals]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
	</item>
	<item>
		<title><![CDATA[On Enriching Ajax With Semantics: The Web Personalization Use Case]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=302784]]></link>
		<description><![CDATA[With the dawn of Ajax the capabilities of tracking user behavior multiplied. The same holds for the capabilities of adapting the user interface in a Web browser. To provide meaningful adaptation, the events, context and elements of an Ajaxified Portal must be given meaning. This paper shows the use of...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 16 Mar 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/use+case.html"><![CDATA[Use Case]]></category>
		<category domain="http://updates.zdnet.com/tags/adaptation.html"><![CDATA[Adaptation]]></category>
		<category domain="http://updates.zdnet.com/tags/personalization.html"><![CDATA[Personalization]]></category>
		<category domain="http://updates.zdnet.com/tags/ontology.html"><![CDATA[Ontology]]></category>
		<category domain="http://updates.zdnet.com/tags/fzi+karlsruhe.html"><![CDATA[FZI Karlsruhe]]></category>
		<category domain="http://updates.zdnet.com/tags/ajax.html"><![CDATA[AJAX]]></category>
		<category domain="http://updates.zdnet.com/tags/portals.html"><![CDATA[Portals]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/software%252fweb+development.html"><![CDATA[Software/Web Development]]></category>
		<category domain="http://updates.zdnet.com/tags/web+development.html"><![CDATA[Web Development]]></category>
		<category domain="http://updates.zdnet.com/tags/web+2.0.html"><![CDATA[Web 2.0]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Integrating ASP.NET Personalization With C1WebSchedule]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=302988]]></link>
		<description><![CDATA[The 2007 v1 release of ComponentOne Studio Enterprise introduced two new components, C1WebSchedule and C1WebCalendar, for developing Outlook-style scheduling applications for the Web. C1WebCalendar provides navigation and date range selection for an associated C1WebSchedule control, which displays appointments in day, week, work week, or monthly views. Although C1WebSchedule includes a...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 16 Mar 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[Storage]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+asp.net.html"><![CDATA[Microsoft ASP.NET]]></category>
		<category domain="http://updates.zdnet.com/tags/personalization.html"><![CDATA[Personalization]]></category>
		<category domain="http://updates.zdnet.com/tags/componentone.html"><![CDATA[ComponentOne]]></category>
		<category domain="http://updates.zdnet.com/tags/c1webcalendar.html"><![CDATA[C1WebCalendar]]></category>
		<category domain="http://updates.zdnet.com/tags/.net.html"><![CDATA[.Net]]></category>
		<category domain="http://updates.zdnet.com/tags/middleware.html"><![CDATA[Middleware]]></category>
		<category domain="http://updates.zdnet.com/tags/software+development.html"><![CDATA[Software Development]]></category>
		<category domain="http://updates.zdnet.com/tags/software%252fweb+development.html"><![CDATA[Software/Web Development]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Will My Yahoo make personalization matter?]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10532-0.html?forumID=1&threadID=31118&messageID=576289&start=0]]></link>
		<description><![CDATA[Will My Yahoo make personalization matter?Personalization takes effortMost little guys, like me, who like to follow stock markets have discovered the great power of Yahoo Finance.  Making the leap to My Yahoo takes a little effort, but is certainly worth it for people in finance.  But, most people...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Thu, 08 Mar 2007 14:14:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/investment.html"><![CDATA[Investment]]></category>
		<category domain="http://updates.zdnet.com/tags/yahoo%2521+360.html"><![CDATA[Yahoo! 360]]></category>
		<category domain="http://updates.zdnet.com/tags/personalization.html"><![CDATA[personalization]]></category>
		<category domain="http://updates.zdnet.com/tags/yahoo%2521+inc..html"><![CDATA[Yahoo! Inc.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">YHOO</category>
		<category domain="tickers">YHOO</category>
	</item>
	<item>
		<title><![CDATA[uiOne: Using Device Personalization to Promote Mobile Data Services]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=301328]]></link>
		<description><![CDATA[This paper explores how the mobile device User Interface UI has evolved to create intuitive user experiences, along with groundbreaking, new applications that have vastly increased device utility. In particular, this paper addresses the benefits that operators, Original Equipment Manufacturers OEMs, developers, and subscribers achieve with the customization capabilities of...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 26 Jan 2007 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/mobile.html"><![CDATA[Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/qualcomm+inc..html"><![CDATA[Qualcomm Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/personalization.html"><![CDATA[Personalization]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">QCOM</category>
		<category domain="tickers">QCOM</category>
	</item>
	<item>
		<title><![CDATA[Microsoft Office 2007 beta 2 (technical refresh)]]></title>
		<link><![CDATA[http://review.zdnet.com/product/office-suites/microsoft-office-2007-beta-2-technical-refresh/32069549]]></link>
		<description><![CDATA[Microsoft's latest sneak peek at its 2007 update to the Office software package unveils a much more customizable interface for Word, Excel, Outlook, PowerPoint and Access. As Microsoft fine-tunes the Office 2007 system in preparation for its delayed release, expected early next year (though that is not yet set in...]]></description>
		<s:doctype><![CDATA[Product reviews]]></s:doctype>
		<pubDate>Wed, 13 Sep 2006 16:01:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/word+processors.html"><![CDATA[Word processors]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+office.html"><![CDATA[Microsoft Office]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+word.html"><![CDATA[Microsoft Word]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+office+2007.html"><![CDATA[Microsoft Office 2007]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[How Does Your Company Present Itself?: Personalization, Consistency, and Persuasion Across Customer Touchpoints]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=254625]]></link>
		<description><![CDATA[Companies spend millions of dollars producing and distributing documents and communications that fail to capitalize on what they know about their customers. Oftentimes, these customer communications fall woefully short of reinforcing brand, developing customer loyalty, and providing a unique customer experience. These communications tell customers what they owe, what was...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 24 Aug 2006 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/streamserve+inc..html"><![CDATA[StreamServe Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/personalization.html"><![CDATA[Personalization]]></category>
		<category domain="http://updates.zdnet.com/tags/branding.html"><![CDATA[Branding]]></category>
		<category domain="http://updates.zdnet.com/tags/operational+accounting.html"><![CDATA[Operational Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
	</item>
	<item>
		<title><![CDATA[Trip Router With Individualized Preferences (TRIP): Incorporating Personalization Into Route Planning]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=171435]]></link>
		<description><![CDATA[Popular route planning systems (Windows Live Local, Yahoo! Maps, Google Maps, etc.) generate driving directions using a static library of roads and road attributes. They ignore both the time at which a route is to be traveled and, more generally, the preferences of the drivers they serve. This paper presents...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 04 Apr 2006 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/artificial+intelligence.html"><![CDATA[Artificial Intelligence]]></category>
		<category domain="http://updates.zdnet.com/tags/router.html"><![CDATA[Router]]></category>
		<category domain="http://updates.zdnet.com/tags/personalization.html"><![CDATA[Personalization]]></category>
		<category domain="http://updates.zdnet.com/tags/gps.html"><![CDATA[GPS]]></category>
		<category domain="http://updates.zdnet.com/tags/consumer+electronics.html"><![CDATA[Consumer Electronics]]></category>
		<category domain="http://updates.zdnet.com/tags/personal+technology.html"><![CDATA[Personal Technology]]></category>
	</item>
	<item>
		<title><![CDATA[Citizen Relationship Management (ZRM) - The Challenge and the Promise]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=145927]]></link>
		<description><![CDATA[Citizen Relationship Management holds out the promise of a much more effective, efficient and simple government at the service of its citizens. ZRM borrows heavily from Customer Relationship Management CRM. The latter has been defined as "customer-centric business strategies that optimize the long-term value of selected customers." Citizen Relationship Management...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 09 Aug 2005 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/personalization.html"><![CDATA[Personalization]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/zrm.html"><![CDATA[ZRM]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[A Fuzzy Hybrid Collaborative Filtering Technique for Web Personalization]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=158783]]></link>
		<description><![CDATA[Collaborative filtering CF is a popular technique used in web personalization for building recommender systems, which predict the preferences of an active user, based on the preferences of past like-minded users. CF techniques are either memory- based or model-based. While the former is more accurate, its scalability compared to model-based...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 01 Aug 2005 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/technique.html"><![CDATA[Technique]]></category>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/personalization.html"><![CDATA[Personalization]]></category>
		<category domain="http://updates.zdnet.com/tags/collaborative+filtering.html"><![CDATA[Collaborative Filtering]]></category>
		<category domain="http://updates.zdnet.com/tags/collaborative+filtering+technique.html"><![CDATA[Collaborative Filtering Technique]]></category>
		<category domain="http://updates.zdnet.com/tags/productivity.html"><![CDATA[Productivity]]></category>
	</item>
	<item>
		<title><![CDATA[High Impact eMail 3.0 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=479235]]></link>
		<description><![CDATA[High Impact eMail makes it possible for your emails to look and act like a webpage. You can have images, hyperlinks and color - in the body of the email. FEATURES: Email Marketing Template Designs. Smart Size Photo Editor. ReadyShare Web Hosting. Email Template Editor. Works with Outlook, Outlook Express,...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Mon, 01 Aug 2005 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/personalization.html"><![CDATA[Personalization]]></category>
		<category domain="http://updates.zdnet.com/tags/mail+merge.html"><![CDATA[Mail Merge]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+outlook.html"><![CDATA[Microsoft Outlook]]></category>
		<category domain="http://updates.zdnet.com/tags/groupware.html"><![CDATA[Groupware]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+office.html"><![CDATA[Microsoft Office]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/office+suites.html"><![CDATA[Office Suites]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
	</item>
	<item>
		<title><![CDATA[The Next Wave of Technology: Iterative or Incendiary?]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=1409]]></link>
		<description><![CDATA[    On May 17th, the Churchill Club held a panel discussion, "The Next Wave of Technology: Iterative or Incendiary?"  Paul Saffo, director and Roy Amara Fellow at the Institute for the Future click here for my audio interview with Paul prior to the event, was the...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 19 May 2005 12:17:12 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/audio.html"><![CDATA[Audio]]></category>
		<category domain="http://updates.zdnet.com/tags/media.html"><![CDATA[Media]]></category>
		<category domain="http://updates.zdnet.com/tags/broadband.html"><![CDATA[Broadband]]></category>
		<category domain="http://updates.zdnet.com/tags/personalization.html"><![CDATA[Personalization]]></category>
		<category domain="http://updates.zdnet.com/tags/entertainment.html"><![CDATA[Entertainment]]></category>
		<category domain="http://updates.zdnet.com/tags/wireless+broadband+connectivity.html"><![CDATA[Wireless Broadband Connectivity]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/broadband+internet.html"><![CDATA[Broadband Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/podcasts.html"><![CDATA[Podcasts]]></category>
		<category domain="http://updates.zdnet.com/tags/network+technology.html"><![CDATA[Network Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://updates.zdnet.com/tags/wireless.html"><![CDATA[Wireless]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/dan+farber.html"><![CDATA[Dan Farber]]></category>
	</item>
	<item>
		<title><![CDATA[Personalization comes to brick-and-mortar stores]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10533-0.html?forumID=1&threadID=9901&messageID=196401&start=0]]></link>
		<description><![CDATA[Personalization comes to brick-and-mortar storesMessage has been deleted.The end to cashiers?If this software can "guess" what you will order, why not go all the way and use RFID tags and have the food order placed when you walk in? You could walk in a store, have a "confirmation" of order...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Mon, 25 Apr 2005 04:14:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/food+%2526+beverage.html"><![CDATA[Food & Beverage]]></category>
		<category domain="http://updates.zdnet.com/tags/personalization.html"><![CDATA[personalization]]></category>
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