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Synchronizing Service Desk Data with PIM Applications on Desktop and Mobile Devices: Personal information management PIM software is a powerful and convenient tool that enables service desk agents to readily organize incident data from multiple sources. But there are problems associated with keeping PIM data up to date, since it's placed in local databases and caches and is disconnected from its source....; Tags: Service Desk, Numara Software Inc., Desktop, Mobile, Personal Information Management, Mobile Device, Personal Information Management Software; White papers 2006-07-24

Additional Resources

DTrace and the Linux bunker mentality: Why isn't the Linux kernel group doing what the BSD people did with respect to DTrace: seeing a better idea and grabbing it with both hands? My guess is personal antipathies expressed as a big dose of not invented here syndrome. by Paul Murphy; Tags: DTrace, Linux, UNIX, Operating Systems, Open Source, Software, Paul Murphy; Blog posts 2008-07-24
|)ruid and HD Moore release part 2 of DNS exploit: [Updated 07/24/2008: Gallery images of diffs of code revisions has been included and will be updated as things change, see here.] Earlier today, noted researchers |)ruid and HD Moore released exploit code for the Metasploit tool for attacking the DNS flaw that was originally reported by Dan...; Tags: DNS, Domain, Server, Entry, Exploit, NS, NS Record, Domain Names, Networking, Internet, Nathan McFeters; Blog posts 2008-07-23
COPA suffers another blow: InformationWeek is reporting on the latest blow to the Child Online Protection Act, or COPA. COPA imposes heavy fines on libraries and schools among other institutions that fail to prevent children from "content harmful to minors." If you're asking just what constitutes "harmful to minors", so...; Tags: Child Online Protection Act, Minor, Regulations, Government, Christopher Dawson; Blog posts 2008-07-23
Hands-on: App Store Ad Hoc distribution: There's only one official way to get "legitimate" software for the iPhone 2.0 and iPod touch – via Apple's included App Store. The much-heralded service offers almost 1,000 free and paid application in numerous categories and has been well publicized over the last week. I recently had...; Tags: Apple iPhone, Developer, Advertisement, Apple Inc., Identifier, Digital Music, Digital Media, Personal Technology, Consumer Electronics, Jason D. O\'Grady; Blog posts 2008-07-23

Managing growth - a followup to yesterday's guest blog: Yesterday, Dean Cycon of Dean's Beans wrote a guest blog for this column on "Starbucks' Dirty Little Secret". The blog is worthy of some followup, as well as some additional information that Dean shared with me about their corporate philosophy. Growth is good for a company,...; Tags: Trader, Blog, Dean Cycon, X2 Development Corp., Strategy, Management, Christopher Dawson; Blog posts 2008-07-23
Accenture gets deeper into the green IT services game: Need some outside perspective on the green status of your IT infrastructure? Accenture, which is one of Forrester Research's darlings when it comes to green IT services, has created a set of services called the Accenture Green Technology Suite that handle anything from basic green "maturity" assessments and modeling tools...; Tags: Game, Data Center, Accenture Ltd., Green IT, Data Centers, Storage, Hardware, Data Management, Heather Clancy; Blog posts 2008-07-23
No e-commerce worries here? Amazon doubles earnings: Updated: Amazon's second quarter earnings doubled from a year ago as sales jumped 41 percent and executives said that the e-tailer may be benefiting from a slowing economy courtesy of its free shipping deals. On Wednesday, the company reported net income of $158 million, or 37 cents a share,...; Tags: Jeff Bezos, Quarter, Amazon.com Inc., Earnings, E-business, Sales Strategy, Sales Force Management, Operational Accounting, Sales, Finance, Larry Dignan; Blog posts 2008-07-23
Bausch & Lomb puts new CIO in charge of customer service: Eye care company Bausch & Lomb has given its CIO the customer service reins. On Wednesday, the company named Alan Farnsworth, senior vice president of customer service and information technology and chief information officer. Cutting through the rather bloated title, it appears that Bausch & Lomb has...; Tags: Customer Service, CIO, Bausch & Lomb Inc., Information Technology, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software, Larry Dignan; Blog posts 2008-07-23
MindTouch Deki: Kilen Woods release: Today, MindTouch Deki releases Kilen Woodds, its latest and biggest release. In conversation with co-founder Aaron Fulkerson I learned that Deki is rapidly transforming itself from being a smart wiki into what Fulkerson calls the 'connecting tissue' between applications. Others might call it mashup environment, still others a means of...; Tags: Microsoft Corp., Mashup, Aaron Fulkerson, Management Option, Wiki, Collaboration, Supply Chain Management (SCM), Databases, Online Communications, Enterprise Software, Software, Data Management, Dennis Howlett; Blog posts 2008-07-23
Inside the mind - and config - of Terry Childs: Terry Childs's lawyer, Erin Crane, offered the court some insights into the Childs' motivations in changing SF's network passwords. She will argue today for a reduction in his $5 million bail, perhaps to something closer to the bail set for common murderers ($1 mil.) In her written...; Tags: Password, Network, Backup, Terry Childs, Richard Koman; Blog posts 2008-07-23
Microsoft gives a new Xbox 360 experience: Despite having what is regarded as one of the best user interfaces of all the major consoles, Microsoft is reinventing the Xbox 360's look. Despite ostensibly having what is regarded as one of the best user interfaces of all the major consoles, Microsoft is reinventing the Xbox 360's look....; Tags: NetFlix Inc., Microsoft Xbox Live, Video, Microsoft Corp., Microsoft Xbox 360, Microsoft Xbox, LiveParty, Spotlight Channel, Xbox Experience, Games, Game Players, Corporate Communications, Personal Technology, Consumer Electronics, Marketing, Xbox 360, Microsoft, user-generated, video games, Xbox Live, Sarju Shah, Gamespot; News items 2008-07-23
NY gov signs game bill into law: New York State legislation that will have made it illegal to sell or rent some violent games to minors was signed was signed into law. A bill that will have made it illegal to sell or rent some violent games to minors was signed into law Tuesday by New...; Tags: Law, Minor, Games, Personal Technology, video games, video game violence, Nintendo DS, New York, Brendan Sinclair, GameSpot; News items 2008-07-23
Microsoft turns to users for new wave of Xbox games: Taking a page from Facebook and YouTube, Microsoft will turn to users of its Xbox 360 to create new video games and broaden the types of games available on its console. SEATTLE--Microsoft will turn to users of its Xbox 360 to create new video games and broaden the types...; Tags: Microsoft Xbox Live, Microsoft Corp., Microsoft Xbox, Games, Game Players, Personal Technology, Consumer Electronics, Reuters, Xbox 360, Microsoft, user-generated, video games, Xbox; News items 2008-07-23
Another student hacks another police website: Oh the fun. Once again, another police website has been hacked by a student, showing that even the police aren't safe from all crimes. This is another link in the long chain of attacks over the years from egotistical teenagers trying to get a kick out of life without sticking...; Tags: Web Site, Attack, Web Site Development, Web Technology, Internet, Zack Whittaker; Blog posts 2008-07-23
PaaS embraces client access licensing: Platform-as-a-service is going through a similar rite of passage as conventional software did when it met the Web in the late 1990s - trying to work out the fairest way to license occasional users. by Phil Wainewright; Tags: Software-as-a-service, Enterprise Software, PaaS, Extranet, Coghead, Software As A Service (SaaS), Cloud Computing, Business Services, Pricing, Emerging Technologies, Marketing, Phil Wainewright; Blog posts 2008-07-23
Cisco acquires Pure Networks, home networking software: Cisco Systems has cable set-top boxes and your home along with the routers. Now it wants the software that puts your entire home network together. Cisco, which is determined to be a big consumer player as well as an enterprise behemoth, on Wednesday that it will buy...; Tags: Software, Pure Networks, Cisco Systems Inc., Home Networking, Networking, Personal Technology, Larry Dignan; Blog posts 2008-07-23
Survey: Corporations hold out on Vista: Sixty percent of IT administrators have no plans to deploy Vista despite service pack 1, which fixed the operating systems problems, according to a survey of 1,100 IT managers. The survey, conducted by KACE, which makes systems management appliances, found that there are 10 percent more holdouts...; Tags: Operating System, Microsoft Windows Vista, Kace, Survey, Microsoft Windows Vista (Longhorn), Marketing Research, Operating Systems, Microsoft Windows, Software, Marketing, Larry Dignan; Blog posts 2008-07-23
McAfee debunks recent vulnerabilities in AV software research, n.runs restates its position: Several days after blogging about a research conduced by n.runs AG that managed to discover approximately 800 vulnerabilities in antivirus products, McAfee issued a statement basically debunking the number of vulnerabilities found, and providing its own account into the number of vulnerabilities affecting its own products : "A recent...; Tags: Software, McAfee Inc., Antivirus, Vulnerability, Vendor, Flaw, N.Runs, Dancho, Security, Viruses And Worms, Dancho Danchev; Blog posts 2008-07-23
Virtual Iron Customer Profile: Goodell DeVries Leech & Dann, LLP: I had the chance to speak with Goodell DeVries Leech & Dann's David Roden, a few questions about their use of Virtual Iron's virtual server environment. Thanks for spending time with me, David! Here are my questions and David's answers: Who are you and what...; Tags: Virtual Iron, Server Virtualization, Disaster Recovery, Virtualization, Servers, Hardware, Data Management, Dan Kusnetzky; Blog posts 2008-07-23