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Business Services Provider Sees Turnover Reduction Approach 50% With PeopleAnswers Software: Excessive turnover drives expenses related to recruiting, hiring, ongoing training, and sending a steady flow of new recruits to the front lines - in the case of this large company, to multiple service centers around the country. To identify new job candidates that have the cognitive and behavioral characteristics to...; Tags: Hiring, Business Service, PeopleAnswers, Recruitment & Selection, Human Resources, Workforce Management; Case studies 2009-04-09
Assessment Practices That Insulate You From the Elements: This white paper describes assessment design elements - represented symbolically by articles of clothing - that human resource leaders should look for to ensure they are getting maximum protection from a pre-employment assessment system. In an assessment system, the definition of a profile can be simply stated as any guideline...; Tags: Assessment, PeopleAnswers, Leadership, Recruitment & Selection, Management, Human Resources, Workforce Management; White papers 2009-04-01
Managers Selected by PeopleAnswers Generate 21% Higher Sales Per Hour for Specialty Retailer: In addition to catalogs and Internet sales, this innovative retailer offers discerning customers a selection of unique consumer products. To market this selection of specialty items, corporate leadership recognized the need for a long-term, ongoing hiring process that would effectively predict who the sales leaders are within a large candidate...; Tags: PeopleAnswers, Sales Strategy, Sales Force Management, Retail, Sales; Case studies 2009-03-09
Department Store Deploys PeopleAnswers to Reduce Turnover by 39%: In large retail organizations, employee selection and retention play ever-important roles as stores are asked to reduce labor costs and maximize sales, while still providing exemplary customer service. In its pursuit of a larger share of the retail market, this store chain has long understood the value of associates who...; Tags: PeopleAnswers, Sales Strategy, Sales Force Management, Sales; Case studies 2009-03-03
Restaurant Reduces Manager Turnover by 42% With PeopleAnswers: For the restaurant concept that serves as the focus of this case study, quality service and exceptional meals are not elusive goals to be attained, but rather established standards to be maintained. To find quality people to fill various restaurant management positions across 30 states, the management company relied on...; Tags: Performance, PeopleAnswers, Performance Management, Human Resources, Workforce Management; Case studies 2009-02-17

Builder Reduces Turnover by 46% Using PeopleAnswers: The homebuilding process requires a variety of specialized skills to manage a home's construction from purchase to completion. Employees engage the customer at various stages: Sales Representatives, Land Managers, Mortgage Professionals, Construction Managers and Customer Care Associates. In filling these positions, PeopleAnswers offers three major advantages. To transition this builder's...; Tags: Performance, Incumbent, PeopleAnswers, Performance Management, Human Resources, Workforce Management; Case studies 2009-02-10
National Homebuilder Uses PeopleAnswers to Reduce Turnover by 66%: A Fortune 1000 homebuilder that incorporates the PeopleAnswers assessment into its hiring strategy experienced a 66% decrease in turnover for employees hired using PeopleAnswers compared to employees hired outside of the assessment process. For this builder of diverse home styles - each floor plan is infused with innovative ideas, craftsmanship,...; Tags: Hiring, Turnover, PeopleAnswers, Recruitment & Selection, Workforce Management, It Services, Human Resources; Case studies 2009-01-26
Department Store Lowers Turnover 20% With PeopleAnswers: Retailers that consistently minimize employee turnover produce more revenue and provide better customer service. This department store chain is committed to offering shoppers outstanding service by maintaining a sales staff that is well trained, knowledgeable, and empowered to make each customer's shopping experience an enjoyable one. Using the pre-employment assessment...; Tags: Customer Service, Department Store, Turnover, PeopleAnswers, Sales Strategy, Product Marketing, Customer Relationship Management (CRM), Recruitment & Selection, Sales Force Management, Sales, Marketing, Enterprise Software, Software, Human Resources, Workforce Management; Case studies 2009-01-19
The Fundamentals of a Coaching Session: Preparation Is the Game Plan for Developing Talent: Employee coaching is a methodology used to develop talents and skills within the employees that leads to promotion, increased productivity, and career longevity. Successful coaching techniques help people to retain top talent, and that talent helps drive and expand the business. But good coaching takes knowledge, forethought, and-most of all-planning.; Tags: Game, Talent, PeopleAnswers, Workforce Management, Human Resources; White papers 2009-01-12
HSBC Leverages the PeopleAnswers Online Assessment to Increase Sales by 21%: HSBC Account Executives in over 1,300 branch locations across the United States perform two functions vital to the company's success: initiating loan sales and providing great customer service. An increase in performance for HSBC employees in this job position would result in millions of dollars of additional revenue, generate a...; Tags: Hiring, Job, Financial, Performance, PeopleAnswers, HSBC, HSBC Account Executives, Recruitment & Selection, Sales Strategy, Performance Management, Financial Planning, Human Resources, Workforce Management, Sales, Finance; Case studies 2008-12-03
PeopleAnswers Used in Retailer's 1,000+ Stores; Turnover Down 50%: With over 1,000 stores and 7,500 sales employees nationwide, this PeopleAnswers client realized the importance of attracting and retaining top sales talent to provide ongoing customer service and to help increase its market share in a $45 billion industry. To do that, this retailer selected PeopleAnswers to directly address the...; Tags: Hiring, Retail Company, PeopleAnswers, Retail, Sales Strategy, Sales Force Management, Workforce Management, Recruitment & Selection, Sales, Human Resources; Case studies 2008-12-01
Two Popular Casinos Bet on PeopleAnswers and Turnover Drops 38%: To establish and maintain a quality presence in the ultra-competitive resort industry, hotel/casinos must offer a spectacular guest experience accompanied by exquisite service. These lofty guest expectations must be met by every resort employee, including front office clerks, valets, retail salespeople, casino dealers, and security officers, to name a few....; Tags: PeopleAnswers, Tools & Techniques, Strategy, Management; Case studies 2008-11-20
Gold's Gym Reduces Year-Over-Year Employee Turnover by 27%: Gold's Gym is the largest co-ed gym chain in the world and the most recognized name in fitness. To maintain the high level of service and expertise that has made them a world leader in fitness, Gold's Gym looked for ways to retool their hiring process to ensure that each...; Tags: Hiring, Gym, PeopleAnswers, Recruitment & Selection, Human Resources, Workforce Management; Case studies 2008-11-19
Dawn Foods Uses PeopleAnswers to Achieve 53% Turnover Reduction: In order to effectively service customers around the globe, Dawn takes pride in the empowerment of employees to be highly effective and drive productivity within multiple segments of the company. The need to find more of these high-performing candidates early in the hiring process lead Dawn to select the PeopleAnswers...; Tags: Hiring, Food, PeopleAnswers, Dawn, Recruitment & Selection, Human Resources, Workforce Management; Case studies 2008-11-07
Neiman Marcus Reduces Recruiting Costs and Turnover With PeopleAnswers: A college visit typically started with Neiman Marcus filling up a large auditorium with potential candidates. These prospects would first take a merchandising math test to determine their retail analysis capability. After Neiman Marcus managers manually graded thousands of these paper-based tests, they would conduct several hundred on-campus, one-on-one interviews...; Tags: Recruiting, Candidate, PeopleAnswers, Neiman Marcus, Recruitment & Selection, Human Resources, Workforce Management; Case studies 2008-11-05
Medical Equipment Sales Climb 20% Using PeopleAnswers: Medical technology manufacturer not only builds the instruments used to treat various ailments, but also employs sales professionals to market those solutions directly to hospitals. If the company can accurately predict which job candidates will produce more sales in this specialized medical industry, it holds a profitable advantage in employee...; Tags: Medical Equipment, PeopleAnswers, Sales Strategy, Sales Force Management, Sales; Case studies 2008-10-27
Safety-Kleen Uses PeopleAnswers to Lower Employee Turnover by 46%: Safety-Kleen completes 2.1 million service calls to more than 350,000 unique customer locations each year. Drawing on a documented history of success in the professional/industrial services industry, PeopleAnswers approached Safety-Kleen's turnover challenge with the same methodology that regularly produces double-digit turnover reductions for other clients. Safety-Kleen provided PeopleAnswers with employee...; Tags: Employee Performance, Turnover, PeopleAnswers, Safety-Kleen, Recruitment & Selection, Workforce Management, Human Resources; Case studies 2008-10-01
Express Scripts Uses PeopleAnswers' Software; Turnover Drops 39%: Express Scripts maintains several call centers in which representatives assist patients and providers with their prescription drug needs. PeopleAnswers' online assessment solution was selected to improve employee retention, reduce the unavoidable expenses of employee turnover across a vast employment network, and thereby maximize the service level in Express Scripts' multiple...; Tags: Hiring, Call-center, Turnover, PeopleAnswers, Call Centers, Recruitment & Selection, Customer Relationship Management (CRM), It Operations, Human Resources, Workforce Management, Enterprise Software, Software; Case studies 2008-09-30
National Restaurant Chain Uses PeopleAnswers to Serve Up 51% Less Turnover: The restaurant/hospitality industry is historically turnover-challenged, but the organizations that effectively minimize employee turnover have proven to consistently produce more revenue and provide better services. This particular client, always striving to win more customers by hiring the best people, reviewed several pre-employment assessment vendors and selected PeopleAnswers because it offers:...; Tags: Turnover, PeopleAnswers, Restaurant/hospitality Industry, Strategy, Recruitment & Selection, Management, Human Resources, Workforce Management; Case studies 2008-09-25
Succeed With the Soft Stuff: If "Soft skills" such as those mentioned are widely accepted as a strong success determinant, why are so many managers ineffective at hiring for the Ideal Profile, and why do they constantly resort to old habits and focus exclusively on the hard skills/experience match? The answer lies in a lack...; Tags: Hiring, Training, PeopleAnswers, Workforce Management, Recruitment & Selection, Training And Certification, Productivity, Human Resources; White papers 2008-09-25