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Delivering Results: What Generic Market Research Can't Tell You: Citizen service expectations are evolving across all demographics. Trying to outguess what the citizens of all ages, socio-economic strata, and locations want is a dangerous strategy. In this paper, the authors address the five major drivers for delivering on customer expectations in today's environment, as well as two case studies.; Tags: Market Research, Pearson Government Solutions, Marketing Research, Strategy, Marketing, Management; White papers 2005-08-09
Citizen Contact Centers: American in Touch With Their Government: Government officials face a dilemma: significant changes to federal programs that touch virtually every household in America - Social Security, Medicare, Medicaid, Homeland Security and the Tax Code to name a few - are being contemplated, but the resource agencies need to interact with millions of affected Americans are increasingly...; Tags: Agency, Contact Center, Pearson Government Solutions, Advertising & Promotion, Social Security, Marketing, Government; White papers 2005-06-01
Document & Content Management: Government agencies must manage large volumes of documents and capture vast amounts of data in order to fulfill their missions. Pearson Government Solutions designs, develops, and operates custom document and content management and data collection solutions to help government agencies make critical business decisions and meet their objectives. Whether it's...; Tags: Pearson Government Solutions, Content Management, Web Technology, Enterprise Software, Software; White papers 2005-04-22
Education Management: One of government's primary goals is to support the education of its citizens and promote access to higher education for all who desire it. For 30 years, Pearson Government Solutions has provided a wide range of services to federal and state government agencies and educational institutions to support education management...; Tags: Education, Pearson Government Solutions; White papers 2005-04-22
E-Learning, Education and Training: To meet the challenges of an increasingly complex world, and provide growth opportunities for their personnel, military and civilian agencies across government are initiating educational programs using both instructor-led and distance-learning technologies. As a solutions provider that has served the education market and public sector entities for over 30 years,...; Tags: Education, Training, Pearson Government Solutions, E-learning, Workforce Management, Enterprise Software, Software, Human Resources; White papers 2005-04-22

Grants Management: The federal government awards more than $350 billion in grants annually to stimulate or support public purposes. These grants are awarded through more than 600 programs and their subprograms, administered by 26 federal agencies. The federal grants process includes many administrative requirements that are duplicative, burdensome, and conflicting, creating numerous...; Tags: Agency, Pearson Government Solutions, Advertising & Promotion, Marketing; White papers 2005-04-22
Pearson: Human Capital Management: An organization's most valuable resource is its human capital - the knowledge, skills, and experience of its people. The increasing federal sector knowledge void, coupled with government seeking to identify creative measures to effectively manage its workforce has, has heightened the need for federal managers to employ creative solutions to...; Tags: Human Capital Management, Pearson Government Solutions, Organization, Human Capital, Human Resources, Workforce Management; White papers 2005-04-22
U.S. Transportation Security Administration (TSA) Recruiting and Hiring: In the aftermath of the terrorist attacks in the U.S. on September 11, 2001, President George W. Bush signed the Aviation and Transportation Security Act on November 19, 2001, creating the new Transportation Security Administration TSA. One of TSA's mandates was to accomplish the largest peacetime mobilisation in U.S. history...; Tags: Hiring, Recruiting, Pearson Government Solutions, Transportation Security Administration, Human Capital, Transportation, Corporate Insurance, Recruitment & Selection, Homeland Security, Business Security, Human Resources, Workforce Management, Business Operations, Government; Case studies

Additional Resources

Stonesoft Security in Virtual Environments: As I mentioned in the post, Virtualization and security, quite a number of suppliers focused on security in virtualized environments have come forward to speak with me in the past month. Stonesoft is one of those companies. Mark Boltz, Senior Solutions Architect, and Greg Mead, Solutions Architect, both of Stonesoft,...; Tags: Network, Environment, Stonesoft, Stonegate Management Center, Security, Networking, Dan Kusnetzky; Blog posts 2008-05-16
Introduction to BIT: This is the 1st excerpt from the second book in the Defen series: Business Information Technology: Foundations, Infrastructure, and Culture Introduction This book is designed for people who interact with, but do not want to become, professional information systems...; Tags: Information System, Bear, Computer, Business Owner, Systems Decision, Dick, Jane, Systems Culture, Productivity, Data Centers, Strategy, Storage, Hardware, Data Management, Management, Paul Murphy; Blog posts 2008-05-16
Mashups turn into an industry as offerings mature: There were a great many product announcements at Web 2.0 Expo in San Francisco last month, but it was the number of announcements around Web-based mashups in particular that received a large share of attendee and media attention. By my count there were at least nine significant announcements in...; Tags: Web, Industry, Mashup, JackBe, Lotus Mashups, MashupHub, Mindtouch, Itasca, Serena, Mashup Exchange, SnapLogic, Dion Hinchcliffe; Blog posts 2008-05-15
Sugar-free Windows, as predicted: As Ivan Krstić predicted in his May 13th blog post (see "Intense and really thoughtful ranting from the OLPC front"), the OLPC XO will start shipping with Windows XP, minus the Sugar interface and open source tools that allow full implementation of the XO hardware (e.g., mesh networking). ...; Tags: One Laptop Per Child Project, Microsoft Windows, Operating Systems, Software, Christopher Dawson; Blog posts 2008-05-15
Collaboration 2.0...: For the last couple of years I've been in the trenches managing a sizeable collaboration space across three continents for a large multinational enterprise. The diplomacy, strategy, tactics and sheer hard work of managing, building and running this type of space can be all consuming, particularly with...; Tags: Strategy, Web, Collaboration, Enterprise 2.0, Web 2.0, Groupware, Internet, Enterprise Software, Software, Oliver Marks; Blog posts 2008-05-15
Verizon wins Homeland Security contract: Verizon picked up a huge contract from the Department of Homeland Security: a $670 million deal to provide IP and security services over 10 years, Reuters reports. Verizon was the primary winner of the 10-year, $20 billion contract to provide a full range of telecommunications and related...; Tags: Network, Verizon Communications Inc., Networking, Homeland Security, Network Technology, Telecommunications, Government, Richard Koman; Blog posts 2008-05-15
Medical companies celebrate death of patent reform: Medical device makers and drug companies are celebrating the apparent death of the 2008 Patent Reform Act. (For the other side of this debate, visit my open source blog.) Why were AdvaMed, PHRMA, and the rest of the industry so dead-against an end to...; Tags: Patent, Industry, Patent Approval, Drugs, Dana Blankenhorn; Blog posts 2008-05-15
Patent reform dead for 2008: The death of the Patent Reform Act in the Senate spells hard times for open source. That's because one of the act's main aims was to end "forum shopping," the practice of filing lawsuits in, say, the Eastern District of Texas, which never saw a patent plaintiff...; Tags: Patent, Dana Blankenhorn; Blog posts 2008-05-15
Icahn launches Yahoo proxy fight; Mark Cuban's return?: As expected, billionaire Carl Icahn launched his proxy war to turn over Yahoo's board of directors and one of his nominees is Mark Cuban, who sold Broadcast.com to Yahoo and then took those funds to buy the Dallas Mavericks. Just for entertainment value I may buy a...; Tags: Shareholder, Board, Yahoo! Inc., Chairman, Mr., Mark Cuban, Microsoft Corp., Carl Icahn, Director, Yahoo Shareholder, Bebchuk, Corporate Governance, Business Operations, Corporate Law, Larry Dignan; Blog posts 2008-05-15
Commercialising the Semantic Web: Following an earlier post on this blog, last month I found myself moderating a panel in the final session of one of the tracks at this year's World Wide Web Conference in Beijing. As I commented via Twitter at the end of the session, "Great...; Tags: Garlik, Semantic Web, Internet, Paul Miller; Blog posts 2008-05-15
Virtualization and security: It's easy to spot market trends when many vendors call to schedule meetings and all of them want to speak about the same topic. The topic du mois is security in virtualized environments. Some of the suppliers are taking a very broad view of both security and virtualized environments. Others...; Tags: Network, Environment, Virtual Machine, Virtual Machine Software, Virtualization, Security, Hardware, Dan Kusnetzky; Blog posts 2008-05-15
Britain releases its X-Files: The truth may be out there, but so far it's not in the government files. The British government posted the first batch of its X-Files to a website today in a project that will eventually see the Ministry of Defence turn over to the National Archives 160 files on UFO...; Tags: Officer, Britain, Alien, Missile, UFO, Government, Vertical Industries, Aerospace & Defense, Servers, Enterprise Software, Software, Manufacturing, Hardware, Richard Koman; Blog posts 2008-05-14