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	<title><![CDATA[paul greenberg Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/paul+greenberg.html;msg16780]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to paul greenberg]]></description>
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		<title><![CDATA[Chatting (Not Chattering) About Salesforce - Part I]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=1167]]></link>
		<description><![CDATA[(NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog. Â Let's see how that...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 23 Nov 2009 06:35:57 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+service.html"><![CDATA[Customer Service]]></category>
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		<category domain="http://updates.zdnet.com/tags/sales+force.html"><![CDATA[Sales Force]]></category>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/integration.html"><![CDATA[Integration]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
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		<title><![CDATA[CRM Association-Netherlands Rocks Het Huis!]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=1146]]></link>
		<description><![CDATA[I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it.  The Theory....  Interestingly enough (to me at least and who else am I really writing this for...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 16 Nov 2009 12:24:26 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/car.html"><![CDATA[Car]]></category>
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		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
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		<title><![CDATA[Organic Social Networks, the Yankees and....Wha'? (UPDATE: WE WON OUR 27TH WORLD SERIES!)]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=1134]]></link>
		<description><![CDATA[Needless to say, being a Yankees fan of the entirely driven and committed sort, I'm biting every nail on my hands off and frankly, if I could reach my feet, would go at those nails too (Ugh.). I do that every time that the Yankees are in the playoffs or...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 04 Nov 2009 15:31:29 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/facebook.html"><![CDATA[Facebook]]></category>
		<category domain="http://updates.zdnet.com/tags/network.html"><![CDATA[Network]]></category>
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		<title><![CDATA[RightNow Right Now is Right On]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=1130]]></link>
		<description><![CDATA[The RightNow User Conference was a significant transformation point for the company - for the better for the most part.  I'm looking at the products which indicate smart short term value and the culture change, which indicates serious long term value. by Paul Greenberg]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 29 Oct 2009 03:52:01 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/rightnow+technologies.html"><![CDATA[RightNow Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">RNOW</category>
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	<item>
		<title><![CDATA[Finally! A Three-Cornered Consulting Service for Enterprise 2.0]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=1112]]></link>
		<description><![CDATA[Its not too often I endorse a new service - in fact, I never have without a lot of due diligence and at least some production history. Â  So, for the first...and potentially only....time ever, I'm telling you that I'm truly excited about the launch of Pragmatic Enterprise 2.0. Â I'm...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 20 Oct 2009 12:43:49 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/socialtext.html"><![CDATA[Socialtext]]></category>
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		<category domain="http://updates.zdnet.com/tags/michael+krigsman.html"><![CDATA[Michael Krigsman]]></category>
		<category domain="http://updates.zdnet.com/tags/ross.html"><![CDATA[Ross]]></category>
		<category domain="http://updates.zdnet.com/tags/blogging.html"><![CDATA[Blogging]]></category>
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		<title><![CDATA[Oracle OpenWorld 2009 - Social CRM Technology Rears an Actual Head]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=1088]]></link>
		<description><![CDATA[I am almost always in awe of Oracle OpenWorld.Â  The scope of this conference is spectacular. Can you imagine an event that the attendance is down to 37,000 attendees?Â  Actually, that puts me in awe of their event planners more than even the event. How in the name of whoever...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 14 Oct 2009 07:54:11 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/siebel+systems+inc..html"><![CDATA[Siebel Systems Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/anthony+lye.html"><![CDATA[Anthony Lye]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
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	</item>
	<item>
		<title><![CDATA[Salesforce.com Plays In the Enterprise - Again]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=1068]]></link>
		<description><![CDATA[Back in 1999, I was a salesforce.com user and at that time, it was a ratherÂ kludgy sales force automation application that didn't do much right - for example if I tried to export a .CSV file it gave me an .XLS file and vice versa. Â I read something by Marc...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 07 Oct 2009 14:15:49 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
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		<category domain="http://updates.zdnet.com/tags/financial.html"><![CDATA[Financial]]></category>
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	<item>
		<title><![CDATA[A List: CRM(ish) Reading Worth it.]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=1054]]></link>
		<description><![CDATA[Sorry to have dropped off the radar for awhile. I was on the road. Â First in Chicago having facilitated a customer event with Sword Ciboodle customers at the Union League Club - one that included a presentation by Brian Carey of Sears on what Sears is doing to improve the...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 28 Sep 2009 04:00:32 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/sears+roebuck+%2526+co..html"><![CDATA[Sears Roebuck & Co.]]></category>
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		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
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		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
	</item>
	<item>
		<title><![CDATA[Brent Leary Expounds: The SMBs Rejoice]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=1049]]></link>
		<description><![CDATA[Brent Leary, who is not only my bud, but one of the leading, no, the leading, small business consultant and analyst when it comes to small business (duh!), CRM, social CRM and social media, Â is someone that I want to highlight on these pages. Â Not that you need to come...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 14 Sep 2009 04:00:47 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
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		<category domain="http://updates.zdnet.com/tags/small+business.html"><![CDATA[Small Business]]></category>
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		<category domain="http://updates.zdnet.com/tags/brent+leary.html"><![CDATA[Brent Leary]]></category>
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	</item>
	<item>
		<title><![CDATA[Now I Know Why I Can't Stand the Washington Redskins]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=1034]]></link>
		<description><![CDATA[About 15 minutes ago I saw this story in the online version of the Sporting News: "Redskins suing fans who can't keep their season's tickets."    I now know why I can't stand the Redskins and their ownership.    The story is clear enough: The Redskins...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 04 Sep 2009 04:00:21 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/team.html"><![CDATA[Team]]></category>
		<category domain="http://updates.zdnet.com/tags/fan.html"><![CDATA[Fan]]></category>
		<category domain="http://updates.zdnet.com/tags/team+management.html"><![CDATA[Team Management]]></category>
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		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
	</item>
	<item>
		<title><![CDATA[Voice of The Customer: Speech Meets Larynx at CRM Evolution 2009]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=1027]]></link>
		<description><![CDATA[Last week, I keynoted the CRM Evolution 2009 conference - probably the best conference I ever attended, though I was biased because I also chaired it - first time I ever chaired a conference - so I had the opportunity to be a participant in more than just the speech....]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 31 Aug 2009 04:00:45 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/voice.html"><![CDATA[Voice]]></category>
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		<category domain="http://updates.zdnet.com/tags/presentation.html"><![CDATA[Presentation]]></category>
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		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
	</item>
	<item>
		<title><![CDATA[Deconstructing United Airlines: Where Customers are Transactions]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=874]]></link>
		<description><![CDATA[United Airlines: Customers are Merely Transactions  If you're a loyalty marketer and look at my United profile, you find something that would make you 4.5 on a scale of 5.0 when it comes to warm and fuzzy.Â Â  You'd see hundreds of thousands of United Airlines frequent flier FF miles;...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 20 Aug 2009 07:00:28 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/customers+ltd..html"><![CDATA[Customers Ltd.]]></category>
		<category domain="http://updates.zdnet.com/tags/mile.html"><![CDATA[Mile]]></category>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/united+corp..html"><![CDATA[United Corp.]]></category>
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		<category domain="http://updates.zdnet.com/tags/corporate+communications.html"><![CDATA[Corporate Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://updates.zdnet.com/tags/training+and+certification.html"><![CDATA[Training And Certification]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
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		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CUS</category>
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	</item>
	<item>
		<title><![CDATA[Enterprise Irregulars Join Social CRM Fray]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=997]]></link>
		<description><![CDATA[I'd say that the headline is a bit of an understatement or maybe even a misstatement by me. Â Let me tell you why.  If your life preference is to cower under bedcovers, then you might not have heard of the Enterprise Irregulars EI.Â Â Â They are a group of iconoclastic, often...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 12 Aug 2009 08:03:56 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/blog.html"><![CDATA[Blog]]></category>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/ross.html"><![CDATA[Ross]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+insight.html"><![CDATA[Customer Insight]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
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		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
	</item>
	<item>
		<title><![CDATA[Inside Curve: Lane Bryant Scores Plus Plus]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=944]]></link>
		<description><![CDATA[Who doesn't love style and fashion?Â  Well, I suppose I don't love fashion, judging from my incredibly poor clothing selection skills (I rely 100% on my wife, who has mad skills when it comes to picking out good looking clothes) but I am in love with style. I love to...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 03 Aug 2009 05:37:14 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/apparel.html"><![CDATA[Apparel]]></category>
		<category domain="http://updates.zdnet.com/tags/exclusion.html"><![CDATA[Exclusion]]></category>
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		<category domain="http://updates.zdnet.com/tags/women.html"><![CDATA[Women]]></category>
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		<category domain="http://updates.zdnet.com/tags/bebe.html"><![CDATA[Bebe]]></category>
		<category domain="http://updates.zdnet.com/tags/curve.html"><![CDATA[Curve]]></category>
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		<category domain="http://updates.zdnet.com/tags/gender+and+diversity.html"><![CDATA[Gender And Diversity]]></category>
		<category domain="http://updates.zdnet.com/tags/social+networking.html"><![CDATA[Social Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/branding.html"><![CDATA[Branding]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
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	</item>
	<item>
		<title><![CDATA[Dead Finger Tech: MLB At Bat + MLB iPhone App = Summer Bliss]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=920]]></link>
		<description><![CDATA[If you've been reading ZDNET blogs much this week, you'll notice that there are a lot of a lot of them that are called "Dead Finger Tech" and then there is some piece of technology that follows.Â  Us'n ZDNET bloggers have been asked to name that one piece of technology...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 27 Jul 2009 04:00:28 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/apple+iphone.html"><![CDATA[Apple iPhone]]></category>
		<category domain="http://updates.zdnet.com/tags/mlb.html"><![CDATA[MLB]]></category>
		<category domain="http://updates.zdnet.com/tags/video.html"><![CDATA[Video]]></category>
		<category domain="http://updates.zdnet.com/tags/games.html"><![CDATA[Games]]></category>
		<category domain="http://updates.zdnet.com/tags/personal+technology.html"><![CDATA[Personal Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
	</item>
	<item>
		<title><![CDATA[Coca-Cola Teaches The World To....]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=884]]></link>
		<description><![CDATA["Participating in the community of the consumer."  I love that phrase.Â  That's the way Jim Keyes, Blockbuster CEO described their Facebook group - which is for the most part, despite all our conversations to the contrary, is what most people think of when you say "community" or "social network"...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 15 Jul 2009 11:18:46 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/facebook.html"><![CDATA[Facebook]]></category>
		<category domain="http://updates.zdnet.com/tags/fan.html"><![CDATA[Fan]]></category>
		<category domain="http://updates.zdnet.com/tags/coca-cola+co..html"><![CDATA[Coca-Cola Co.]]></category>
		<category domain="http://updates.zdnet.com/tags/beverage.html"><![CDATA[Beverage]]></category>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/machine.html"><![CDATA[Machine]]></category>
		<category domain="http://updates.zdnet.com/tags/coke.html"><![CDATA[Coke]]></category>
		<category domain="http://updates.zdnet.com/tags/coca-cola+freestyle.html"><![CDATA[Coca-Cola Freestyle]]></category>
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		<category domain="http://updates.zdnet.com/tags/rfid.html"><![CDATA[RFID]]></category>
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		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">KO</category>
		<category domain="tickers">KO</category>
	</item>
	<item>
		<title><![CDATA[Time to Put A Stake in The Ground on Social CRM]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=829]]></link>
		<description><![CDATA[The debate and discussion about what defines Social CRM a.k.a. CRM 2.0 vs. its traditional parent has been going on for about 2 years pretty regularly and started, according to thought leader Graham Hill almost a decade before that.    Personally, I'm done defining it and am moving...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 06 Jul 2009 01:00:57 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/business.html"><![CDATA[Business]]></category>
		<category domain="http://updates.zdnet.com/tags/tool.html"><![CDATA[Tool]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/social+crm.html"><![CDATA[Social CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/scrm+business+strategy.html"><![CDATA[SCRM Business Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/co-creation.html"><![CDATA[Co-creation]]></category>
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		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
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		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
	</item>
	<item>
		<title><![CDATA[Enterprise 2.0 2009 Conference: Aggregate and Organize]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=793]]></link>
		<description><![CDATA[I finally made it to Boston for the Enterprise 2.0 conference with my record intact. That record would be that I have NEVER in 15 years of flying to Boston a hundred times, NEVER, repeat again, NEVER been on time both ways.Â  This one was resolved quickly because my flight...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 24 Jun 2009 04:42:50 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
	</item>
	<item>
		<title><![CDATA[Outcome Based Social Networks: Yet Another CRM at the Speed of Light Excerpt]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=784]]></link>
		<description><![CDATA[I'm going to finish the book today. CRM at the Speed of Light, 4th edition will be done by the time that the day ends - though I suspect a lot sooner.Â  It's going to be a 750 page tome - mostly print, some supplemented electronically, on CRM 2.0 -...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 18 Jun 2009 06:03:45 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/network.html"><![CDATA[Network]]></category>
		<category domain="http://updates.zdnet.com/tags/outcome.html"><![CDATA[Outcome]]></category>
		<category domain="http://updates.zdnet.com/tags/youtube+inc..html"><![CDATA[YouTube Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/outcome+based+social+networks.html"><![CDATA[Outcome Based Social Networks]]></category>
		<category domain="http://updates.zdnet.com/tags/social+networking.html"><![CDATA[Social Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
	</item>
	<item>
		<title><![CDATA[Guest Post: Steve Wylie on The Enterprise 2.0 Conference]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=773]]></link>
		<description><![CDATA[I'm heading over to the Enterprise 2.0 conference in Boston on June 22. If you're interested in the social customer and how businesses should respond to them - and how workplace performance can be improved - this is the one conference you shouldn't miss all year.Â  I mean that.Â  Go.Â ...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 11 Jun 2009 06:43:39 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+2.0.html"><![CDATA[Enterprise 2.0]]></category>
		<category domain="http://updates.zdnet.com/tags/conference.html"><![CDATA[Conference]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
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