paul coby

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IT failure at Heathrow T5: What really happened

Anyone having the misfortune to pass recently through Heathrow's new Terminal 5 knows the huge project debuted as a case study in full-blown systems failure. Most reports have focused on stranded customers, a crazed supermodel, and Queen Elizabeth's grand opening speech, which called the terminal "a 21st Century gateway to...

Tags: Software, CIO, Baggage, British Airways Plc., Information Technology, Problem, Terminal 5, BA, Vanderlande Industries, Vanderlande, Bags, Paul Coby, Airports Authority, Strategy, Tools & Techniques, Management, Michael Krigsman

Blog posts 2008-04-07

British Airways CIO: Paul Coby

In this latest Vision Series interview, BA CIO Paul Coby explains just how IT and innovation drove the airline's recent turnaround. Hint: he didn't go confusing IT with R&D.

Tags: CIO, British Airways Plc., Information Technology, Research & Development, Strategy, Business Operations, Management, Paul Coby

Videos 2006-10-16

Additional Resources

News to know: Social media spam; Sprint; Windows Mobile; Google

Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Jennifer Leggio: Snake oil at its slickest: A social media spam story Mary Jo Foley: Microsoft Silverlight 3 available...

Tags: Apple iPhone, Google Inc., Larry Dignan, Microsoft Windows Mobile, Mobile, Social Media, Spam, Microsoft Corp., Sprint Communications, Microsoft Windows, Operating Systems, Software

Blog posts 2009-07-10

CIO Sessions: Gideon Sasson of Charles Schwab

As part of our CIO Sessions series, I interviewed Gideon Sasson, CIO at the financial services giant Charles Schwab. He has been with Schwab for 11 years, mostly in technology management, but he also did a three-year stint as president of Schwab’s Active Trader retail business. Sasson talks openly about...

Tags: Charles Schwab & Co. Inc., CIO Sessions, IT Management, General

Blog posts 2006-12-08

British Airways CIO: Paul Coby - Transcript

INTRO TH: When Paul Coby became British Airways CIO five years ago, the airline's very existence was under threat as a financial crisis engulfed the entire travel industry following the 9/11 terrorist attacks.Five years on, and despite rising fuel prices and competition from no-frills airlines, BA's turnaround is nothing short...

Tags: Uncategorized

Blog posts 2006-10-16

British Airways CIO: Paul Coby - Transcript

INTRO TH: When Paul Coby became British Airways CIO five years ago, the airline's very existence was under threat as a financial crisis engulfed the entire travel industry following the 9/11 terrorist attacks. Five years on, and despite rising fuel prices and competition from no-frills airlines, BA's...

Tags: Customer Service, CIO, British Airways Plc., PC, Information Technology, Business, Technology, TH, Desktops, Strategy, Hardware, Management, Administrator

Blog posts 2006-10-16

British Airways CIO: Paul Coby

In this latest Vision Series interview, BA CIO Paul Coby explains just how IT and innovation drove the airline's recent turnaround. Hint: he didn't go confusing IT with R&D.

Tags: CIOSessions

Blog posts 2006-10-16

British Airways CIO: Paul Coby

In this latest Vision Series interview, BA CIO Paul Coby explains just how IT and innovation drove the airline's recent turnaround. Hint: he didn't go confusing IT with R&D. by Administrator

Tags: CIO, British Airways Plc., Information Technology, Research & Development, Strategy, Business Operations, Management, Administrator

Blog posts 2006-10-16

Webcast: How British Airways Innovated to Compete with "No Frills" Carriers

In this Vision Series interview, British Airways CIO Paul Coby explains just how IT and innovation drove the airline's recent turnaround. Hint: he didn't go confusing IT with R&D.

Tags: British Airways Plc., Webcast, Information Technology, Carrier, Research & Development, Strategy, Business Operations, Management

Webcasts