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- Medical Lab Slashes Customer Response Times, Gains New Insight Into Service Trends
- Pathology Associates Medical Laboratories PAML of Spokane, Washington, was doing a great job testing specimens but knew it could improve customer service. After customers complained about lengthy response times, PAML invested in customer relationship management software for all customer-facing employees. The result: three-day response times have shrunk to minutes or...
- Tags: Customer Service, Medical Lab, Response Time, Pathology Associates Medical Laboratories, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Case studies 2007-04-01
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