partner relationship management

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prm 1.0 (Mobile)

You can manage all of your information that you will come across during this great trial and transformation. Track your steps, meetings, contacts, sponsors, affirmations, and notes. Also includes two free utilities. The first one allows you to view and print reports from the data you entered on your PDA....

Tags: Database Administrator, Mobile, Partner Relationship Management, Partner Relationship Management (PRM), PDAs, Enterprise Software, Software, Handhelds, Hardware

Software downloads 2008-08-09

Enabling Partner Value Networks Through Partner Relationship Management

Many companies recognize the importance of managing their customer relationships as a means to achieve dramatic improvements in business performance. These customer-focused strategies often fall short, however, when they fail to consider the growing impact of business partnering. Increasingly, many brand owners are leveraging partners to drive revenue and meet...

Tags: Revenue, Network, Partner Relationship Management, Operational Accounting, Partner Relationship Management (PRM), Finance, Enterprise Software, Software

White papers 2006-08-01

Partner relations test for Salesforce.com

When I interviewed Marc Benioff back in January, one of the things he talked about was The duality of AppExchange: "not forgetting we’re still in the CRM business, so whatever we do with AppExchange has to make our core product better." On Monday, Salesforce.com announced Partnerforce,...

Tags: partnership, Salesforce.com AppExchange, Partner Relationship Management

Blog posts 2006-06-27

PRM 1.0 (Mobile)

You can manage all of your information that you will come across during this great trial and transformation. Track your steps, meetings, contacts, sponsors, affirmations, and notes. Also includestwo free utilities. The first one allows you to view and print reports from the data you entered on your PDA. The...

Tags: Database Administrator, Mobile, Partner Relationship Management, Partner Relationship Management (PRM), PDAs, Enterprise Software, Software, Handhelds, Hardware

Software downloads 2002-08-11

Improved Customer Relationship Management in Order to Provide the Best Possible Intelligence Information

A major federal government agency in the Intelligence Community recognized that implementing an effective Customer Relationship Management / Partner Relationship Management (CRM / PRM) program required careful thought and planning. The effort was designed to provide the organization with practical recommendations for effective business process re-design, organizational change, and technologies...

Tags: Partner Relationship Management, CRM, ISM, Partner Relationship Management (PRM), Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Software, Marketing

Case studies

Additional Resources

Five reasons to deliver a virtual service, not a virtual server

What began as an interesting technological experiment has now become an opportunity for IT to shape its future, says Fortisphere's Lilac Berniker Commentary - As virtualization becomes an increasingly commonplace technology in the datacenter, the breadth of stakeholders in the virtual environment is growing. ...

Tags: Information Technology, Workload, Virtual Server, Server, Strategy, Management, virtualization, Lilac Berniker Fortisphere, Special to ZDNet, Lilac Berniker Fortisphere, Special to ZDNet

News items 2009-10-29

IBM opens up systems framework for energy companies

IBM has designs on utility companies and other players in the smart grid and renewable energy world that are trying to see the big picture. The company is introducing a framework called the IBM Solution Architecture for Energy and Utilities Framework SAFE, which acts as an integration...

Tags: Utility Company, Industry, Energy Company, IBM Corp., Telecom & Utilities, Broadband Over Power Line, GIS, Strategy, Telecommunications, Broadband Internet, Software, Management, Heather Clancy

Blog posts 2009-09-16

On-Demand CRM Offering Expands Customer Base, Wins More Business, Adds to Bottom Line

Project Hosts discovered that there was demand for a better Customer Relationship Management CRM solution than was available from its competitors, such as Salesforce.com. Essentially, companies wanted the rapid deployment and cost-effective qualities of a hosted solution along with the rich customization and integration capabilities usually found only in an...

Tags: Ascentium Corp., Solution, On-demand, Microsoft Corp., Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

Case studies 2009-09-16

How Kanye West influences enterprise social business strategy

Entertainment personality Kanye West's outburst over the weekend at the MTV Video Music Awards ceremony has implications for the enterprise business world. Jive Software, whose 'SBS' Social Business Software 'frees people to engage in open, natural business conversations and workflows that typically are...

Tags: Marketing, Collaboration, Analytics, Twitter Inc., Social Media, Entertainment, Business Strategy, MTV, Radian6, Jive Software, Financial Planning, Finance, Oliver Marks

Blog posts 2009-09-14

Moderated Knowledge Sharing Bases

There's so much going on in the cloud world you need air traffic control to figure out what solutions to your problems are safe to bring to earth and put to work. The instant gratification world of cloud - select solution> apply credit card to...

Tags: Collaboration, Knowledge, Knowledge Base, MindTouch Collaborative Knowledge Base, Wiki, Strategy, Networking, Online Communications, Management, Oliver Marks

Blog posts 2009-09-09

Gartner financial apps MarketScope

Earlier today I saw Oracle crowing about getting a top slot in Gartner's Marketscope for financial applications. They weren't the only ones. SAP took a similar top slot. But then all the others Gartner looked at: Epicor, Lawson, Microsoft, Exact, Infor, Sage and Unit 4 Agresso scored 'positive.' Odd you...

Tags: PeopleSoft Inc., Oracle Corp., Financial, On-demand, Gartner Inc., Sage, KashFlow, Managed Hosting, Smb/Sme, Cloud Computing, Dennis Howlett

Blog posts 2009-08-17

How to Choose the Best CRM Implementation Partner for Your Call Center

In the era of multi-channel communications, the Service Management and Customer Support features used in Call Centers, along with Sales Force Automation SFA, are among the most common functionalities of Customer Relationship Management CRM solution. The growing number of call centers on numerous market verticals proves that call centers have...

Tags: Call-center, CRM, OSF Global Services, Call Centers, Customer Relationship Management (CRM), Enterprise Software, It Operations, Software

White papers 2009-07-17

What should SAP do with its $5bn war chest?

A number of recent conversations with the financial analyst community about the ongoing tussle between Oracle and SAP have proved extremely interesting. There is speculation whether SAP will hit the numbers it has internally set itself for Q2 although nothing I hear or see suggests the company has been blown...

Tags: TIBCO Software Inc., SAP AG, SoftwareAG, OpenText, Mergers & Acquisitions, Corporate Law, Investment, Finance, Business Operations, Dennis Howlett

Blog posts 2009-07-06

Human Capital Management Vendor Charts Growth Path With Technology Support Services

API Healthcare builds its software completely on Microsoft server software and technologies and develops the software by using Microsoft development tools. API Healthcare staff had to devote considerable time to support issue resolution. The company wanted to improve and expand training opportunities, and expedite and streamline problem resolution. API Healthcare...

Tags: Support Services, API, Human Capital Management, Microsoft Corp., API Healthcare, Human Capital, Human Resources, Workforce Management

Case studies 2009-07-01

Bangkok Dusit Medical Services Reduces Transaction Costs by 50% With CRM System

BDMS' Bangkok Hospital Medical Center is its primary facility for internal medicine, pediatrics, and general surgery and houses numerous specialized centers. Customer tracking and retention is crucial in helping BDMS' hospitals stay in front in Thailand's competitive healthcare industry. As BDMS strives to offer the best healthcare, it requires a...

Tags: CRM System, Patient, Oracle Corp., Health Care, CRM, BDMS, Vertical Industries, Healthcare, Benefits, Customer Relationship Management (CRM), Enterprise Software, Human Resources, Software

Case studies 2009-07-01

PwC: rotten to the core or just plain stupid?

I hope that my good friend Vinnie Mirchandani doesn't take offense to the title of this post. PwC is his alma mater in a past life. However, events at Satyam in India, which have not received the attention they deserve in the US, have taken a decidedly weird or comic...

Tags: PricewaterhouseCoopers Consulting, Satyam, Francine McKenna, Financial Accounting, Outsourcing, Finance, It Operations, Business Operations, Outsourcing & Subcontracting, Dennis Howlett

Blog posts 2009-06-30

Atlassian Embraces Open Social, Shows Strong Momentum at Summit

The Atlassian Summit 09 has just concluded in San Francisco, kicking off a busy week for coders, with Sun's Java One also happening. The 6 minute video above, shot in dynamic wobble vision from my Flip UltraHD, is of a portion of CEO...

Tags: Plug-in, Atlassian Summit 09, Mike Cannon-Brooke, Collaboration Component, Confluence 3 Confluence, Kap IT, Wiki, Collaboration, Online Communications, Oliver Marks

Blog posts 2009-06-03

Yahoo's China "police informant" role sparked a $47.5 billion slide in market value

The anniversary of the Tiananmen Square protests recalls the courage of the Chinese people and the vicious response of the Chinese government. It also recalls the gutless behavior of Silicon Valley tech companies towards the Chinese government in pursuit of profits rather than morals. Many are guilty...

Tags: Yahoo! Inc., Shi, Government, Vertical Industries, Recruitment & Selection, Workforce Management, Payroll Solutions, Human Resources, Tom Foremski

Blog posts 2009-06-02

Virtual desktop services gain TCO boost with HP clients, Desktone cloud-based 'DaaS' advances

HP and Desktone have made strong market moves into the fast-growing desktops as a service Daas space, also know as desktop virtualization and virtual desktop infrastructure VDI. These new products and services show an aggressive ramp-up and sophistication to deliver a fast-track to DaaS. HP and Desktone,...

Tags: Hewlett-Packard Co., Virtual Desktop, TCO, Desktone, DaaS, Virtual-D Service Center, Fisher, Desktop Virtualization, Virtualization, Desktops, Hardware, Dana Gardner

Blog posts 2009-06-01

Microsoft Dynamics GP Solution Replaces MAS 90 in Cutting Edge Manufacturer

Neundorfer, Inc. applies experience and knowledge to help customers enhance and optimize the performance of particulate collection equipment. A lack of integration between financial, manufacturing, and sales software in their existing MAS 90 solution proved inefficient and costly for the company. Microsoft Dynamics GP provides an integrated solution that meets...

Tags: Microsoft Dynamics, Microsoft Corp., CRM, Microsoft Dynamics GP, Microsoft Dynamics GP Solution, Pricing, Sales Strategy, Business Intelligence, Tools & Techniques, Enterprise Software, Manufacturing, Advertising & Promotion, Customer Relationship Management (CRM), Databases, Marketing, Sales, Software, Data Management, Management

Case studies 2009-06-01