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- Open-Closed Source Services Convergence
- Recently, Peachtree Pro Accounting was given away for free, making this commercial software look open source, from a financial acquisition perspective.Against this backdrop, I read comments by Roberto Galoppini, where he raises the issues of services in the open source world. Roberto makes this comment:Open Source franchising is aimed at delivering to the...
- Tags: Packaged Services, Open Source, Consulting
- Blog posts 2007-07-31
- Packaged Services in a Complex Environment
- I’ve written numerous times about how packaged or productized services and can improve alignment between the interests of consultants and their clients. The New York Times reports that the packaged approach is now being tested by a hospital group in Pennsylvania. From the article:The group, Geisinger Health System, has overhauled...
- Tags: Packaged Services
- Blog posts 2007-05-18
- Packaged Services in ERP
- Following up on a post about IBM packaged services, Prashanth Rai from the CIO Weblog asked me the following question in an email:Yes, it looks like IBM is trying to do something that could really turn into tangible benefit for services customers. This seems to be a step...
- Tags: Vendor relationships, Packaged Services
- Blog posts 2006-10-25
- More Productized Services from IBM
- IBM is really pushing the packaged services. Here is information from CXOtoday.com:Information Lifecycle Management ILM Service Product: It is designed to classify data according to age and relevance to a company’s business. It applies best practices conforming to regulatory guidelines. It enables clients strategically adopt storage optimization, virtualization and archiving...
- Tags: Vendor relationships, Packaged Services
- Blog posts 2006-10-25
- Reducing Consulting Costs with Productized Content
- High-priced, open-ended consulting deals often fuel enterprise software implementation failures. As a result, a trend has developed among consulting companies and software vendors to package services into pre-defined, discrete units, decreasing risk and lowering costs for the customer. As examples, see here (pre-configured content shipping with software), here packaged services,...
- Tags: Packaged Services, Implementation
- Blog posts 2006-10-13
- Productized Services - AT Kearny
- Jason Busch at the SpendMatters blog has a great post describing AT Kearnys procurement-related consulting offerings. His description of AT Kearnys services is instructive for anyone interested in packaged services: Procurement Solutions is focused on creating repeatable, expert solutions to Spend Management versus a more traditional...
- Tags: Packaged Services, Consulting
- Blog posts 2006-10-10
- SAP Productized Services
- ...
- Tags: Packaged Services
- Blog posts 2006-10-09
- Reducing Services Costs
- Vinnie Mirchandani posts on IBMs strategy to productize services. Almost a year ago, Vinnie posed this challenge: IBMs SI/outsourcing groups do not think like its software group. They want to sell more bodies, not automation. If they allowed the same software team which is working on self-healing systems management to...
- Tags: Packaged Services, Implementation
- Blog posts 2006-10-02
- More on Productized Consulting Services
- IBM recently announced a new line of standardized service offerings. ComputerWorld has an article today expressing some concerns from customers, who wonder whether they will continue receive the same level of service from IBM as in the past.From the article:But [Christopher Smith, IT director for the Bath Central School District...
- Tags: Vendor relationships, Packaged Services
- Blog posts 2006-10-02
- Productized Consulting Services
- Hourly billing arrangements are typical on IT projects. However, open-ended billing can create an incentive for consultants to work lots of hours, potentially increasing project duration and cost beyond what may strictly be required. In fact, unbounded billing arrangements are often a real contributor to the failures described in this...
- Tags: Packaged Services, Implementation, Consulting
- Blog posts 2006-09-27
Additional Resources
- Chatting (Not Chattering) About Salesforce - Part I
- Sorry Paul, but you're wrong about knowledge basesGreetings Paul:Very good overall post!However, considering our core competency in knowledge bases, I have to take exception to your conclusions on KBs.Consumers certainly will and shouldturn to other consumers when looking for input on product and service selection because it is not motivated...
- Tags: Strategy, knowledge, Salesforce.com Inc., knowledge base, Chattering, Paul
- Discussion threads 2009-11-23
- What's next for Microsoft's Azure cloud platform?
- So MS is going cloud...Well, well, isn't this interesting. Does MS concede that the era of packaged client software is over? Again, MS is the follower and not the leader, and again, MS is following Google to the clouds. My prediction is that this will be a field day...
- Tags: Microsoft Windows, Cyberthreats, Microsoft Azure, Microsoft Corp., Azure, server
- Discussion threads 2009-11-18
- Stallman admits GPL flawed, proprietary licensing needed to pay for MySQL development
- You really believe that?Look at Red Hat. $5.1 Bln market cap and they're not making *any* money with free software? There is plenty of money out there for consulting services and support. Just ask IBM.Proprietary software is not religion.The problem with Sun was that they couldn't commit either...
- Tags: OPEN SOURCE, Databases, Websters, MySQL, GPL, Stallman
- Discussion threads 2009-10-22
- Is the IBM Client for Smart Work an alternative to 7 for schools?
- Windows 7 looks like a genuinely good OS. Reasonable system requirements, high levels of usability and stability...What's not to like? Well, the price, of course. Volume educational licensing runs around $70 a seat for Windows 7 Professional upgrades. Then there's the actual upgrade process. Major rollouts...
- Tags: Ubuntu, IBM Corp., Ubuntu 9.10, Microsoft Windows 7, Microsoft Windows, Roi/Tco, Linux, Operating Systems, Software, Finance, Managerial Accounting, Christopher Dawson
- Blog posts 2009-10-21
- HTC Imagio (Verizon Wireless)
- Verizon Wireless' V Cast video and music service bundle has long been a staple feature of its high-profile feature phones, like the LG enV Touch and the Samsung Rogue for example. But it is typically lacking in Verizon's smartphone offerings, so as not to detract from the smartphone's more business-friendly...
- Tags: Keyboards, Monitors & displays, Corporate communications, Smart phones, Cellular phones, screen real estate, Verizon Wireless, HTC Imagio, High Tech Computer Corp.
- Product reviews 2009-10-06
- Accelerate Your Cloud Implementation with IBM CloudBurst and Intel Xeon Processors
- Do you need to determine where to start your cloud deployment and provide immediate ROI? IBM CloudBursttm is a pre-integrated solution that allows you to rapidly create and manage your private internal cloud environment while lowering your TCO. Come listen to industry experts from IBM and Intel talk about how...
- Tags: Environment, Intel Xeon, Intel Corp., IBM Corp., IBM CloudBurst, Roi/Tco, Servers, Processors, Finance, Managerial Accounting, Hardware, Semiconductors, Components
- Webcasts 2009-10-01
- SocialToo gives social networkers a false sense of security
- False SenseI think there is an innate false sense of security with social media after the initial exposure and use of a platform (FB, TWTR, LinkedIn etc.).Anything that adds an additional layer of "false sense" needs to be brought in the light, as you did... good post.If SocialToo "GETS IT"...
- Tags: Viruses and worms, SocialToo, false sense, social networker, networker, security
- Discussion threads 2009-09-28
- Google unlocks data restrictions, announces Data Liberation efforts
- We must remain vigilant, and keep pushing Google to keep everything open, but, this is great news, and shows Google commitment to users. Even users that do not pay them even one cent for services.RE: Google unlocks data restrictions, announces Data Liberation efforts"We think open is better than closed ?...
- Tags: Microsoft Windows, Windows Live Photos, Google Inc., Data Liberation effort, Data Liberation, data restriction
- Discussion threads 2009-09-14
- Self-service Cloud Computing
- Cloud computing provides reliable, flexible and cost-effective access to all data, devices and services in a virtualized network environment. Representing a true paradigm shift in the way we view and use technology, cloud computing is specifically designed to reduce costs, improve service delivery and enable business innovation. In...
- Tags: Cloud Computing, Virtualization, Hardware
- Download resources 2009-09-03
- Hyro Asia Improves Its Profile, Gets Closer to Top Accounts With Integrated CRM System
- A wholly-owned subsidiary of Australian Securities Exchange-listed Hyro Limited, Hyro Asia develops and implements digital services for use across multiple channels including online, mobile, and interactive television. Hyro Asia deployed a packaged CRM solution to better dissect its revenue stream and identify customers that were unprofitable. Hyro Asia moved away...
- Tags: CRM System, Oracle Corp., CRM, Hyro Asia, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies 2009-09-01
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