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ZDNet Resources
- Open-Closed Source Services Convergence
- Recently, Peachtree Pro Accounting was given away for free, making this commercial software look open source, from a financial acquisition perspective.Against this backdrop, I read comments by Roberto Galoppini, where he raises the issues of services in the open source world. Roberto makes this comment:Open Source franchising is aimed at delivering to the...
- Tags: Packaged Services, Open Source, Consulting
- Blog posts 2007-07-31
- Packaged Services in a Complex Environment
- I've written numerous times about how packaged or productized services and can improve alignment between the interests of consultants and their clients. The New York Times reports that the packaged approach is now being tested by a hospital group in Pennsylvania. From the article:The group, Geisinger Health System, has overhauled...
- Tags: Packaged Services
- Blog posts 2007-05-18
- Packaged Services in ERP
- Following up on a post about IBM packaged services, Prashanth Rai from the CIO Weblog asked me the following question in an email:Yes, it looks like IBM is trying to do something that could really turn into tangible benefit for services customers. This seems to be a step...
- Tags: Vendor relationships, Packaged Services
- Blog posts 2006-10-25
- More Productized Services from IBM
- IBM is really pushing the packaged services. Here is information from CXOtoday.com:Information Lifecycle Management ILM Service Product: It is designed to classify data according to age and relevance to a company's business. It applies best practices conforming to regulatory guidelines. It enables clients strategically adopt storage optimization, virtualization and archiving...
- Tags: Vendor relationships, Packaged Services
- Blog posts 2006-10-25
- Reducing Consulting Costs with Productized Content
- High-priced, open-ended consulting deals often fuel enterprise software implementation failures. As a result, a trend has developed among consulting companies and software vendors to package services into pre-defined, discrete units, decreasing risk and lowering costs for the customer. As examples, see here (pre-configured content shipping with software), here packaged services,...
- Tags: Packaged Services, Implementation
- Blog posts 2006-10-13
- Productized Services - AT Kearny
- Jason Busch at the SpendMatters blog has a great post describing AT Kearnys procurement-related consulting offerings. His description of AT Kearnys services is instructive for anyone interested in packaged services: Procurement Solutions is focused on creating repeatable, expert solutions to Spend Management versus a more traditional...
- Tags: Packaged Services, Consulting
- Blog posts 2006-10-10
- SAP Productized Services
- ...
- Tags: Packaged Services
- Blog posts 2006-10-09
- Reducing Services Costs
- Vinnie Mirchandani posts on IBMs strategy to productize services. Almost a year ago, Vinnie posed this challenge: IBMs SI/outsourcing groups do not think like its software group. They want to sell more bodies, not automation. If they allowed the same software team which is working on self-healing systems management to...
- Tags: Packaged Services, Implementation
- Blog posts 2006-10-02
- More on Productized Consulting Services
- IBM recently announced a new line of standardized service offerings. ComputerWorld has an article today expressing some concerns from customers, who wonder whether they will continue receive the same level of service from IBM as in the past.From the article:But [Christopher Smith, IT director for the Bath Central School District...
- Tags: Vendor relationships, Packaged Services
- Blog posts 2006-10-02
- Productized Consulting Services
- Hourly billing arrangements are typical on IT projects. However, open-ended billing can create an incentive for consultants to work lots of hours, potentially increasing project duration and cost beyond what may strictly be required. In fact, unbounded billing arrangements are often a real contributor to the failures described in this...
- Tags: Packaged Services, Implementation, Consulting
- Blog posts 2006-09-27
Additional Resources
- Cloudworks shows the green side of managed services
- Here's a refreshing twist: An executive with an ostensibly "green" technology who really isn't willing to pitch it that way. I'm talking about Cloudworks founder and CEO Mike Eaton, who really cares more instead about the "overall convenience and efficiency" of his company's services. He's playing the economy card, rather...
- Tags: Managed Services, IT Infrastructure, Information Technology, Small Business, Cloudworks, Heather Clancy
- Blog posts 2008-07-26
- Twelve best practices for online customer communities
- One of the more significant Web 2.0 trends in business this year has been the advent of the Web-based customer community, where groups of like-minded individuals focus around a brand or a set of product and services come together and interact online. Far from the cynical marketing ploy that it...
- Tags: Community, Best Practice, Customer Community, Deloitte, Community Management, Marketing Research, Social Networking, Marketing, Online Communications, Advertising & Promotion, Dion Hinchcliffe
- Blog posts 2008-07-25
- What paper trail?
- I've been carting around my latest sheaf of press releases about the green-ness of electronic document technology for weeks now. Yes, as I've blogged before, I am still one of those people who can't help printing out certain emails in order to act on them. Yes, it's bad, I know....
- Tags: Xerox Corp., Paper Trail, Survey, Printers, Data Centers, Marketing Research, Hardware, Peripherals, Storage, Data Management, Marketing, Heather Clancy
- Blog posts 2008-07-25
- EIC podcast: Microsoft's analyst meeting; Icahn's deal; Facebook
- On this week's EIC squared podcast, Dan is back and we talk about Microsoft's analyst meeting, Kevin Johnson's departure from the software giant, Carl Icahn's deal with Yahoo and Facebook. The big news this week was Microsoft's financial meeting (see Mary Jo Foley and Ina Fried's coverage)...
- Tags: Facebook, Yahoo! Inc., Microsoft Corp., Carl Icahn, Dan, Podcasts, Portals, Internet, Larry Dignan
- Blog posts 2008-07-25
- How OpenDNS, PowerDNS and MaraDNS remained unaffected by the DNS cache poisoning vulnerability
- The short answer is being paranoid about tackling a known vulnerability. It's 2001, and Daniel J. Bernstein DJB, author of the then popular djbdns security-aware DNS implementation, is applying basic math principles to raise awareness on what's to turn into the "sky is falling" critical Internet vulnerability in 2008, in...
- Tags: DNS, Vulnerability, Anomaly, Attack, OpenDNS, MaraDNS, NSS, Domain Names, Networking, Internet, Dancho Danchev
- Blog posts 2008-07-25
- Microsoft may need an IBM moment of clarity
- Microsoft's financial analyst meeting was a tale of a technology conglomerate: You heard a lot about search, a decent bit about the enterprise and all sorts of projects in between. But amid all the coverage--see Mary Jo's laundry list of stories--I can't help but wonder if Microsoft's...
- Tags: Steve Ballmer, Microsoft Corp., Enterprise, IBM Corp., Game Players, Virtualization, Tools & Techniques, Enterprise Software, Consumer Electronics, Personal Technology, Hardware, Management, Software, Larry Dignan
- Blog posts 2008-07-25
- Click fraud in 2nd quarter of 2008 more sophisticated, botnets to blame
- Whereas the overall click fraud rate isn't increasing, it's not decreasing either, remaining flat for the first two quarters of 2008, according to data gathered from the Click Fraud Network, consisting of more than 4,000 online advertisers and agencies. Click Forensics report for the second quarter of 2008, indicates that...
- Tags: Click Fraud, RK West, Dancho Danchev
- Blog posts 2008-07-25
- Ready for real Indian medicine?
- Ready for real Indian medicine?Reply from C.A. ChienDear Mr. Blankenhorn:Thanks for your note. To clarify: (1) I wanted to document my inventive system-design and inter-connection work on [i]Medical Onshoring[/i]; thus, the USPTO filing; (2) as to the "how," head to --http://tinyurl.com/6c4tj4" .. Covering the professional world (e.g., health care, computing),...
- Tags: Vertical industries, Benefits, Medical Onshoring, health care
- Discussion threads 2008-07-24
- Ozzie foreshadows 'Zurich,' Microsoft's elastic cloud
- Microsoft Chief Software Architect Ray Ozzie foreshadowed a couple of still-to-be-released Microsoft's cloud-developer services -- "Zurich" and "Red Dog" -- during his speech at the company's annual Financial Analyst Meeting FAM on July 24. by Mary Jo Foley
- Tags: Zurich, Ray Ozzie, Microsoft Corp., Ozzie, SQL Server Data Services, Data Centers, Retail, Financial Accounting, Storage, Hardware, Data Management, Finance, Mary Jo Foley
- Blog posts 2008-07-24
- Juniper: Enterprise demand strong; Johnson hired to scale up
- Current Juniper CEO Scott Kriens delivered strong quarter results, said enterprise demand was solid and outlined the primary reason Kevin Johnson was hired as his replacement: He knows how to scale. Ahead of its earnings report statement Thursday Juniper made the Johnson news official. The company has...
- Tags: Revenue, Juniper Networks Inc., Kevin Johnson, Operational Accounting, Finance, Larry Dignan
- Blog posts 2008-07-24
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White Papers and Webcasts
At the Cleantech Forum in San Francisco, Todd Glass of Heller Ehrman moderates a discussion, among tech execs, on the various solar technologies making a difference in the green movement.
According to a new study from the Economist, future success belongs to those who collaborate effectively. Learn how successful collaboration can improve profits, problem-solving, and competitive differentiation.
Designed specifically to address the concerns of senior IT managers at organizations with more than 100 employees, the Intel Premier IT Professional Program provides best practices via local and e-Seminars and a members-only Web site.
