outsourcing innovation

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Outsourcing innovation at Burger King

Outsourcing innovation at Burger KingComplete your postWhere the context? I'm not american.What they're doing that is so great?Incomplete post?"Not only is the fast food giant driving customer loyalty with its amusing new advertising campaign, but it also is leveraging the latest outsourcing models to drive down costs and improve the...

Tags: Outsourcing Innovation, outsourcing, Burger King Corp.

Discussion threads 2008-01-12

Additional Resources

Research paints ugly IT employment picture: Almost 2 million jobs gone in 14 years

Depressing...So much innovation happened in America in the 90's. Alot of what we have now was accomplished by American engineers, and now we are not being included anymore because of what? Arbitrage. Sad, Sad, Sad....Of courseBecause all these CEOs and wannabe businesspeople think quality doesn't matter so...

Tags: Recruitment & Selection, Strategy, information technology, comeback, profit margin, job, worker

Discussion threads 2009-11-20

The troubling thoughts re: outsourcing

Some facts and inferences should be updatedAccenture's Consulting revenue dropped 12% and Outsourcing grew by 1%http://stocks.investopedia.com/stock-analysis/2009/Accentures-Future-Remains-Bright-ACN-IBM-HPQ1005.aspxSome of the issues you highlighted around process innovation, dated technology, etc will continue to remain. However, the nimbler players will also adopt the benefits of innovations like SaaS and Cloud platform.Underlying platform is an...

Tags: Managed hosting, Business process outsourcing (BPO), Programming languages, outsourcing, BPO, COBOL, outsourcing company

Discussion threads 2009-10-06

The ultimate guide to scareware protection

Throughout the last two years, scareware fake security software, quickly emerged as the single most profitable monetization strategy for cybercriminals to take advantage of. Due to the aggressive advertising practices applied by the cybercrime gangs, thousands of users fall victim to the scam on a daily...

Tags: Search Engine Optimization, Web, Search Engine, Antivirus, Malware, Social Engineering, Security Software, Search, Spyware, Adware & Malware, Cyberthreats, Viruses And Worms, Security, Marketing Research, Marketing, Dancho Danchev

Blog posts 2009-09-13

More on HP and BPO

Did you hear about their deal with Northgate Arinso? A reader alerted me to this: In August, NorthgateArinso took over HP-EDS' SAP HCM and HR-focused outsourcing operations. Although HP-EDS’s BPO operation in Germany is relatively small in size, this...

Tags: Hewlett-Packard Co., BPO, Electronic Data Systems Corp., Business Process Outsourcing (BPO), Outsourcing, Managed Hosting, It Services, It Operations, Business Operations, Outsourcing & Subcontracting, Brian Sommer

Blog posts 2009-09-08

The taboo of failure

Google plans for failureI read sometime back about google's strategy to handle hardware failure. Instead of focussing on building expensive unbreakable hardware, they assume it a given and build it into the software to handle hardware failures. So the concept is gaining ground.http://andrewchenblog.com/2009/07/13/built-to-fail-how-companies-like-google-ideo-and-37signals-build-failure-tolerant-systems-for-anything/Great managers understand it.I once worked for a...

Tags: Strategy, great manager, information technology

Discussion threads 2009-09-07

HP to Cut Loose its BPO operations?

Why sell what you just bought? A recent Channel Insider article raised the concern that HP might sell off or shutter some of its outsourcing business. Specifically, the article speculated on the BPO operations that EDS brought into the firm as part of HP’s acquisition of EDS....

Tags: Hewlett-Packard Co., BPO, Business Process Outsourcing (BPO), Outsourcing, It Services, It Operations, Business Operations, Outsourcing & Subcontracting, Brian Sommer

Blog posts 2009-09-07

Cisco's Brave New World

An intriguing and very well written article in this week's Economist documents Cisco CEO John Chamber's ambitious plans to conquer 30 new areas of business: ...From “virtual health care� to “cloud computing� and “safety and security� to “routers in space�, the company is tackling more than 30...

Tags: Information Technology, Brave New World, Cisco Systems Inc., Chambers, Oliver Marks

Blog posts 2009-08-30

The Movers & Shakers Conference...

I tend to think of Fortune Brainstorm Tech, which happened last week in Pasadena, as a conference for industry titans. Last year's event was held amid tight security and featured the likes of Rupert Murdoch News International , Philippe Daulman Viacom and Jeff Bezos Amazon in...

Tags: Conversation, Conference, Twitter, Business Structures, Corporate Communications, Leadership, Intellectual Property, Strategy, Finance, Marketing, Management, Research & Development, Business Operations, Oliver Marks

Blog posts 2009-07-27

The Internet devalues everything it touches . . .

Ever since I first heard about the Internet and then saw its incredible development and application across industries, I've been on the look out for the economic effects of this powerful platform technology. The specific economic influence I've been looking for is a strong deflationary trend. That's when we will...

Tags: Software, Craigslist, Advertisement, Technology, IBDT, Internet, Tom Foremski

Blog posts 2009-06-20

Google makes an Outlook plugin to replace Exchange

Google makes an Outlook plugin to replace Exchangethere's no much life without internet...IMHO, there's no much life without internet link in an office :-) From the other side it'd be cool to have kinda GApps Gateway to queue user messages while in offline. Though it seems very hard to implement.RE:...

Tags: Service level management, E-mail, Groupware, Outlook Plugin, Google Inc., Google Makes, Microsoft Outlook, SLA, plug-in

Discussion threads 2009-06-11

Bain survey finds tech and telecom execs are least worried

Bain & Company released its 12th Bain’s Management Tools & Trends Survey results from interviews with 1400 top executives around the world. One of the findings was that tech and telecom execs were the least concerned about long-term impact from the recession and are the most...

Tags: Bain, Recession, Telecommunications, Survey, Exec, Workforce Management, Productivity, Business Process Reengineering (BPR), Human Resources, It Operations, Tom Foremski

Blog posts 2009-06-04

Telecom Calls on Consulting Expertise to Drive New Efforts, Saves Customers 10%

Swisscom is the leading telecommunications company in Switzerland. The company has more than 20,000 employees and an IT environment with over 6,000 servers, providing both internal and external services. Swisscom wanted to ensure that it got the most out of its IT investment and that it could deliver new, more...

Tags: Customers Ltd., Business Productivity, Swisscom AG, Information Technology, Microsoft Corp., Consulting, Strategic Planning, Telephony, Collaboration, Recruitment & Selection, Strategy, Telecom & Utilities, Telecommunications, Management, Networking, Human Resources, Workforce Management

Case studies 2009-06-01

10 things you still have to worry about until cloud computing becomes reality

10 things you still have to worry about until cloud computing becomes realitySomeone is going to have to worry about those thingsMaybe I don't get cloud computing, but ultimately you applications are running in a process somewhere, and communicating with a process somewhere else. If that's the case, all...

Tags: Data centers, Storage, Virtualization, data center, cloud computing, bank

Discussion threads 2009-05-26

'SOA is Dead' debate lives on and on

'SOA is Dead' debate lives on and onBottom-up SOA in actionKevin Flowers' story is heartening -- it exemplifies pragmatic, "bottom-up" SOA in action. In this case, the project succeeded in spite of senior management, rather than due to top-down mandates. Only when project teams are implementing and seeing the benefits...

Tags: Service-oriented architecture (SOA), Web services, Middleware, SOA-is-Dead, SOA

Discussion threads 2009-05-08

Your next software buying decision: zero cost?

Your next software buying decision: zero cost?Open Source it!The beauty of open source technologies and hiring skilled talent not people who want to haul in a bunch of proprietary software the extorts tens of thousands of dollars for nothing on return.Having skills to develop and maintain your own infrastructure is...

Tags: Tools & Techniques, software, open source

Discussion threads 2009-05-01

Re: Re: Winning the Battle but Losing the War

Larry Dignan wrote here about the reality that Microsoft's Internet Explorer 6 & 7 are the official, formal web browsers for 78% of companies, a figure arrived at by Forrester research. The simple reason for this is basically security and software compatibility. Many...

Tags: Firewall, Collaboration, Information Technology, IT Department Budget, Strategy, E-mail, Security, Management, Online Communications, Oliver Marks

Blog posts 2009-04-30

Google replies to cloud computing concerns

A post on this blog last week asked the question: Is adopting the cloud a money-losing mistake? After all, a McKinsey & Co. study called "Clearing the Air on Cloud Computing" concluded that adoption of the cloud model would be a money-losing mistake for most large corporations...

Tags: Google Inc., McKinsey & Co., Data Center, IBM Corp., Cloud, Data Centers, Cloud Computing, Virtualization, Storage, Hardware, Data Management, Sam Diaz

Blog posts 2009-04-29

Is Oracle serious about hardware?

Is Oracle serious about hardware?The tech landscape is starting to look like the oil industryWhere 3 or 4 companies own it all. Its not all bad as long as innovation continues. But i hate to see open source products whenever they get popular get sucked into the mix....

Tags: Oracle Corp., hardware, Sun Microsystems Inc.

Discussion threads 2009-04-21

Compuware’s New Application Portfolio Management Accelerator

Tying PPM and APM Together Compuware recently briefed me on their new ChangePoint Application Portfolio Management APM product. Here’s my quick review. The Business Problem CIOs and the IT departments they are responsible for often spend very little of their budget...

Tags: Software, Information Technology, Compuware Corp., Portfolio Management, Strategy, Tools & Techniques, Management, Brian Sommer

Blog posts 2009-04-02