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ZDNet Resources
- The Critical Role of Service Level Metrics in an Outsourcing Transaction
- Outsourcing Information Technology IT services is one strategy successful companies employ to maintain their focus on core competencies, while retaining high quality, cost-effective IT services required to meet their business needs. However, to fully realize the benefits of an outsourcing arrangement, the customer must have effective management tools. One of...
- Tags: Outsourcing Arrangement, SLA, Outsourcing Information Technology Service, Outsourcing, Service Level Management, It Operations, Business Operations, Outsourcing & Subcontracting, It service Management
- White papers 2005-04-01
Additional Resources
- Geek Sheet: A Tweaker's Guide to Solid State Drives (SSDs) and Linux
- Is 20th century conventional Winchester multi-platter, multi-head random-access disk technology too quaint for you? Want to run your PC or server on storage devices that consume far less energy than the traditional alternatives? Want a portable or mobile storage unit that will never fail due to G-forces or "crashing?". Looking...
- Tags: Linux, Disk, File System, Solid State Disk, Mandrake, Jason Perlow
- Blog posts 2008-07-25
- iPhone gas application roundup
- On 18 June 2008 I published my iPhone app wishlist and I'm happy that most of my most requested applications have been released (Thank you Texas Hold'Em!). Two my most request applications dealt with fuel, specifically a fuel economy tracker and a cheap gas finder. Several iterations...
- Tags: Apple iPhone, Vehicle, MPG, AccuFuel, Gas Finder, Roi/Tco, GPS, 3G, Handhelds, Finance, Managerial Accounting, Consumer Electronics, Personal Technology, Cellular Phones, Hardware, Jason D. O\'Grady
- Blog posts 2008-07-25
- Software makers may sue eBay
- Tired of being "stiff-armed" by eBay, the Software and Information Industry Association is signaling its ready to sue over pirated software sales on the dominant online auction site, PC World reports. SIIA has offered eBay several suggestions for stemming the sale of pirated software on...
- Tags: Software, Software Information Industry Association, eBay Inc., Tiffany, Tools & Techniques, Piracy, Sales Strategy, Management, Business Operations, Corporate Law, Sales, Richard Koman
- Blog posts 2008-07-25
- Gaping holes in RealPlayer patched
- Digital media delivery firm RealNetworks has shipped a high-prority patch to cover four gaping holes in its flagship RealPlayer software, warning that the vulnerabilities could put users at risk of code execution attacks. The patch comes a few hours after Secunia released an advisory warning for one...
- Tags: Vulnerability, RealNetworks Inc., RealNetworks RealPlayer, Digital Music, Digital Media, Security, Personal Technology, Consumer Electronics, Ryan Naraine
- Blog posts 2008-07-25
- What paper trail?
- I've been carting around my latest sheaf of press releases about the green-ness of electronic document technology for weeks now. Yes, as I've blogged before, I am still one of those people who can't help printing out certain emails in order to act on them. Yes, it's bad, I know....
- Tags: Xerox Corp., Paper Trail, Survey, Printers, Data Centers, Marketing Research, Hardware, Peripherals, Storage, Data Management, Marketing, Heather Clancy
- Blog posts 2008-07-25
- Diaz's Memo: Can cloud computing weather the storm?
- ZDNet's Sam Diaz isn't ready to give up on cloud computing after Amazon's recent S3 storage service outage. He believes the technology still has the potential to drastically reduce operating expenses.
- Tags: Diaz, Cloud Computing, Amazon
- Videos 2008-07-25
- Britain moves against illegal file sharing
- CBC News out of Canada is reporting that British ISPs are making an aggressive move against illegal file sharing by implementing a program designed to discover copyright violators, who will be sent warning letters and may potentially have their internet connections disconnected. For more on the article,...
- Tags: File-sharing, Peer To Peer (P2P), Internet Service Providers (ISPs), Internet, Nathan McFeters
- Blog posts 2008-07-25
- Cool Tools - Slingpage extends stickies and sharing to Firefox users
- Slingpage, which announced its social browsing extension for Internet Explorer last month, will introduce an equally feature-rich version of its service to Mozilla Firefox users next week. Slingpage offers a way for Web surfers to find information about favorite topics via "Slingcast" feeds as well as create...
- Tags: Monitor, Mozilla Firefox, Note, Tool, Slingpage, Web Browsers, Monitors & Displays, Internet, Hardware, Components, Jennifer Leggio
- Blog posts 2008-07-25
- How OpenDNS, PowerDNS and MaraDNS remained unaffected by the DNS cache poisoning vulnerability
- The short answer is being paranoid about tackling a known vulnerability. It's 2001, and Daniel J. Bernstein DJB, author of the then popular djbdns security-aware DNS implementation, is applying basic math principles to raise awareness on what's to turn into the "sky is falling" critical Internet vulnerability in 2008, in...
- Tags: DNS, Vulnerability, Anomaly, Attack, OpenDNS, MaraDNS, NSS, Domain Names, Networking, Internet, Dancho Danchev
- Blog posts 2008-07-25
- Offshore outsourcers likely to beef up security following Bangalore blasts
- A series of bombs have exploded in Bangalore and companies that have technology operations in India are likely to need increased security precautions following what appears to be a terrorist attack. According to various reports from Reuters and Rediff.com, nine bomb blasts have rattled Bangalore, which hosts...
- Tags: India, Bangalore, Rediff.com India Ltd., Sacchin Uppal, Outsourcing, Business Security, Security, It Operations, Business Operations, Outsourcing & Subcontracting, Larry Dignan
- Blog posts 2008-07-25
- Weekend Gadget Guidance: Diagnose your hard disks, free
- Hard drive acting kinda funny? Free application HDDScan is a utility that diagnoses your hard drive's ills. The app allows you to analyze drive temperatures, conduct S.M.A.R.T. tests, export and print reports to document changes in your hard drive's health, and works on ATA,...
- Tags: Hard Drive, Andrew Nusca
- Blog posts 2008-07-25
- My Awesome IT Job: Researcher and manager, Microsoft
- Desney Tan, researcher and manager at Microsoft, says the toughest technology lesson he has learned was that for the most part, people don't care about technology--they really just want to get things done, no matter how snazzy what you've created may be. Part of an ongoing series profiling Awesome IT...
- Tags: Life, Researcher, Information Technology, Hobby, Microsoft Corp., Team Management, Recruitment & Selection, Productivity, Strategy, Management, Human Resources, Workforce Management, Deb Perelman
- Blog posts 2008-07-25
- Microsoft may need an IBM moment of clarity
- Microsoft's financial analyst meeting was a tale of a technology conglomerate: You heard a lot about search, a decent bit about the enterprise and all sorts of projects in between. But amid all the coverage--see Mary Jo's laundry list of stories--I can't help but wonder if Microsoft's...
- Tags: Steve Ballmer, Microsoft Corp., Enterprise, IBM Corp., Game Players, Virtualization, Tools & Techniques, Enterprise Software, Consumer Electronics, Personal Technology, Hardware, Management, Software, Larry Dignan
- Blog posts 2008-07-25
- Netflix ups outlook; Customer acquisition costs fall
- Netflix said Friday it ended the second quarter with more than 8.4 million subscribers, up 25 percent from a year ago, and spent less money acquiring those customers. Those two factors added up to better than expected quarterly results and an improved outlook. The company has been...
- Tags: NetFlix Inc., Acquisition, Earnings, Financial Accounting, Mergers & Acquisitions, Finance, Investment, Larry Dignan
- Blog posts 2008-07-25
- 10 essential gadgets for students
- I chose these from personal experience, but also from asking many friends from around the world who are involved in technology and study at the same time. Some gadgets come with a recommendation, whereas others don't; things like laptops and cell phones can't be selected for everybody, it'd be ridiculous...
- Tags: Headphone, Phone, Cell Phone, Laptop Computer, Lecture, Notebooks, Telecom & Utilities, Hardware, Notebooks & Tablets, Zack Whittaker
- Blog posts 2008-07-25
- If Xen and KVM are free, why do VMware and Microsoft get all of the press?
- Xen and KVM, like other virtualization tools, can be used as part of a comprehensive datacenter architecture. One of the most important value propositions offered by both of these tools is low initial cost (read "free"). Depending upon the implementation (Citrix, Red Hat, SUSE, Virtual Iron, Oracle, Sun, Qumranet, etc.)...
- Tags: Red Hat Inc., Xen, VMware Inc., Microsoft Corp., Tool, Comprehension, Productivity, Data Centers, Open Source, Storage, Hardware, Data Management, Dan Kusnetzky
- Blog posts 2008-07-25
- Ready for real Indian medicine?
- Ready for real Indian medicine?Reply from C.A. ChienDear Mr. Blankenhorn:Thanks for your note. To clarify: (1) I wanted to document my inventive system-design and inter-connection work on [i]Medical Onshoring[/i]; thus, the USPTO filing; (2) as to the "how," head to --http://tinyurl.com/6c4tj4" .. Covering the professional world (e.g., health care, computing),...
- Tags: Vertical industries, Benefits, Medical Onshoring, health care
- Discussion threads 2008-07-24
- Kaminsky suggests long-term fix will still have to be determined, but patch now, or pay soon
- Kaminsky suggests long-term fix will still have to be determined, but patch now, or pay soonTTLSomething I wish I'd asked during the webcast and which I can't quite get my head around:It was said that setting a long TTL doesn't help because of the way delegation works - has to...
- Tags: Domain names, DNS server, TTL, server, Kaminsky
- Discussion threads 2008-07-24
- Juniper: Enterprise demand strong; Johnson hired to scale up
- Current Juniper CEO Scott Kriens delivered strong quarter results, said enterprise demand was solid and outlined the primary reason Kevin Johnson was hired as his replacement: He knows how to scale. Ahead of its earnings report statement Thursday Juniper made the Johnson news official. The company has...
- Tags: Revenue, Juniper Networks Inc., Kevin Johnson, Operational Accounting, Finance, Larry Dignan
- Blog posts 2008-07-24
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