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ZDNet Resources
- The Critical Role of Service Level Metrics in an Outsourcing Transaction
- Outsourcing Information Technology IT services is one strategy successful companies employ to maintain their focus on core competencies, while retaining high quality, cost-effective IT services required to meet their business needs. However, to fully realize the benefits of an outsourcing arrangement, the customer must have effective management tools. One of...
- Tags: Outsourcing Arrangement, SLA, Hogan & Hartson, Outsourcing Information Technology Service, Outsourcing, Service Level Management, It Operations, Business Operations, Outsourcing & Subcontracting, It service Management
- White papers 2005-04-01
Additional Resources
- No more servers? Rackspace says IT workers are tired of them
- And, as servers move to the cloud, fewer and fewer will be Windows servers.When you deploy thousands, you can pay millions in licensing for Windows, and, then Windows is less stable and less secure.RE: No more servers? Rackspace says IT workers are tired of themI wonder how well those outsourced...
- Tags: Servers, server, information technology, Rackspace
- Discussion threads 2009-11-10
- How did IT fall so far behind the tech curve?
- Okay, butThey also go out and buy their own servers with some hidden budget line, then try to foist maintenance off on the CIO. And then we try to integrate the data - and the data isn't theirs, it's critical to the health, even survival, of the enterprise.Yes, we...
- Tags: Strategy, Virtualization, cloud computing, Regulatory compliance, Marketing Guy, information technology
- Discussion threads 2009-10-19
- Teams in the (Troubled) Cloud
- Not all team members are created equal I’ve had some really interesting briefings/meetings lately. If you want to understand where software executives, industry leaders, etc. are going/thinking, then read on. Let’s begin with a conversation I had with Maynard Webb....
- Tags: Team, Team Member, Worker, Maynard, Loyalty, Team Management, Management, Brian Sommer
- Blog posts 2009-07-22
- To the Moon: The Integrators
- The historic Apollo 11 mission in July of 1969 culminated in the first manned moon landing. While many of the proud Americans who were involved in that project are no longer with us 40 years later, the technologies they built still live on, will be further refined, and will return...
- Tags: Spacecraft, NASA, Mission, Computer, IBM Corp., UNIVAC, Productivity, Mainframes, Servers, Hardware, Jason Perlow
- Blog posts 2009-07-13
- The Internet devalues everything it touches . . .
- Ever since I first heard about the Internet and then saw its incredible development and application across industries, I've been on the look out for the economic effects of this powerful platform technology. The specific economic influence I've been looking for is a strong deflationary trend. That's when we will...
- Tags: Software, Craigslist, Advertisement, Technology, IBDT, Internet, Tom Foremski
- Blog posts 2009-06-20
- HP unveils financial planning and analysis solutions designed to both optimize and modernize IT operations
- LAS VEGAS -- Hewlett-Packard HP today unveiled its new HP Financial Planning and Analysis (FP&A) solutions, aimed at recession-beleaguered IT executives who need to cut costs, prepare for a service-based future, and run their departments like a business -- all at the same time. FP&A is part...
- Tags: Financial Planning, Hewlett-Packard Co., Financial, Information Technology, Analysis, FP&A, Business Leader, Strategy, Management, Dana Gardner
- Blog posts 2009-06-16
- Sorry, the Help Desk Doesn't Cover That.
- Dion Hinchcliffe has another good post up, this time on Cloud vs open source: there's a third dimension I'd like to expand on, and that's user support. After all the strategic planning is done, the plumbing hooked up and sawdust swept up, the...
- Tags: Environment, Dion Hinchcliffe, Dion, Help Desk, Call Centers, It Operations, Oliver Marks
- Blog posts 2009-06-14
- Expect better: IT Partner Bill of Rights
- No question about it, the information technology business is global in reach and implementation. And while working with an IT partner in the same city can be painful enough, working with a partner 12 time zones away is fraught with risk and uncertainty. In the wake of the recent financial...
- Tags: Financial, Information Technology, Strategy, Financial Accounting, Management, Finance, Joe McKendrick
- Blog posts 2009-04-07
- Hey, guess what? We're understaffed!
- Hey, guess what? We're understaffed!And yet, you still seem to have plenty of ....... time to moonlight on this blog. So cry me a river! Try naming a single company in the U.S. that isn't trying to do more with less people. RE: Hey, guess what? We're...
- Tags: Recruitment & Selection, Media Center PCs, Strategy, job
- Discussion threads 2009-03-04
- Increased Control Through Outsourcing: Measuring the Effectiveness of Finance and Accounting Solutions
- With the global economy in flux, consumer spending down, and an expected slow recovery in the offing, today's chief financial officers and controllers are faced with a significant challenge. They have to find a way to reduce operating costs and ensure adequate cash flow, all while positioning their companies to...
- Tags: Affiliated Computer Services Inc., Accounting, Managed Hosting, Outsourcing, Operational Accounting, Personal Finance, Financial Accounting, Financial Services, It Operations, Business Operations, Outsourcing & Subcontracting, Finance
- White papers 2009-02-18
- NASA craft may ride on Pentagon rockets
- NASA craft may ride on Pentagon rocketsObama's More Economical waysThese types of moves are probably Obama's economical ways to explore to space. http://www.seochampion.comhttp://www.universityloveconnection.comI'm for anything that gets NASA producing more results for less $$ ntntRE: NASA craft may ride on Pentagon rocketsI am sure there are not to many on...
- Tags: NASA, Ares, Pentagon, rocket, Obama
- Discussion threads 2009-01-02
- Enterprise software: A tour of the year ahead
- Despite the recession 2009 is going to be a critical year for all of those key vendors that best describe their turf in acronyms--CRM, ERP, BPO and perhaps a relatively new one VRM. Those acronyms, which stand for customer relationship management, enterprise resource planning, business process outsourcing...
- Tags: Advertising & Promotion, BPO, Business Operations, Business Process Outsourcing (BPO), CRM, Customer Relationship Management (CRM), Dennis Howlett, Enterprise Software, ERP, Financial, Financial Service, Information Technology, It Operations, Larry Dignan, Management, Marketing, Oracle Corp., Outsourcing, Outsourcing & Subcontracting, Outsourcing Company, Paul Greenberg, Software, Strategy, VRM
- Blog posts 2008-12-15
- The emerging case for open business methods
- The Internet has been the genesis of countless useful business innovations over the last several decades. These include a globally unified e-mail network, the advent of search engines, the rise of rich user experiences and SaaS, and most recently cloud computing to name but a few. But perhaps...
- Tags: Business, Business Method, Business Strategy, Dave Bort, Dion Hinchcliffe, Internet, Management, Network, Open Source, Reasons Organization, Strategy
- Blog posts 2008-12-04
- IT Outsourcing: A Valuable Alternative for Independent Long-Term Care Pharmacies
- As independent Long-Term Care Pharmacies LTCPs seek to better serve their customers while remaining both profitable and competitive, they are continuously challenged to reevaluate and adjust their business practices to ensure long-term success in the marketplace. IT outsourcing provides LTCPs with the opportunity to lower overall IT costs and streamline...
- Tags: Information Technology, IT Outsourcing, Long-term Care, OPESNET, Strategy, Management
- White papers 2008-11-11
- New security venture for mid-market application users
- Good time for a new offering: When Wipro met Fortify Wipro (one of the world’s largest outsourcers) and Fortify a major software security vendor are announcing today their plans to offer a new joint outsourcing solution. This solution combines Fortify’s software security tools with Wipro’s outsourcing...
- Tags: Software, Security Professional, Security, Brian Sommer
- Blog posts 2008-10-27
- Verizon Conferencing Helps EDS Achieve Carbon Reduction Targets
- EDS, an HP company, is a major player in the information technology services market, having founded the Information Technology IT outsourcing industry more than 45 years ago. EDS recognised that it would need to influence employee behavioural considerations with regards to travel if it was to advance its carbon-saving targets....
- Tags: Network, Verizon Communications Inc., Electronic Data Systems Corp., Networking, Strategy, Management
- Case studies 2008-10-01
- Economic crisis as a technology change agent
- Economic crisis as a technology change agentProtect AmericaWe are witnessing the evacuation of the best jobs as they continue to move offshore all in the name of Corporate profits and the so-called Free Trade Economy.Free Trade isn't free if there are inequities and trade imbalances.America can and will return to...
- Tags: Real estate, Regulations, Outsourcing, Financial services, Microsoft Ecosystem, technology change agent, free trade, agent
- Discussion threads 2008-09-16
- Don't trust Google with your data
- Don't trust Google with your dataNo, I don't trust Google BUT...I trust Google more than I trust me. There is a bigger chance that I'll lose my own data than Google will. I don't have the energy nor do I choose to spend the money to constantly backup all of...
- Tags: Backups, cloud computing, Google Inc.
- Discussion threads 2008-08-06
- Entrepreneurs and Managed IT: Putting 'Big Company' Strategies to Work for Small and Mid-Sized Businesses
- In today's economy, small businesses' primary differentiator is service. If systems are down, then customer service levels are down too, ultimately hurting the business, the company's reputation and its bottom line. This can make giving up control over critical Information Technology IT systems daunting. SMBs can learn from the Fortune...
- Tags: Customer Service, Information Technology, Small And Medium Business, Managed Systems, Smb/Sme, Product Marketing, Managed Hosting, Customer Relationship Management (CRM), Strategy, Marketing, Enterprise Software, Software, Management
- White papers 2008-07-31
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