outsourcing company

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The troubling thoughts re: outsourcing

Some facts and inferences should be updatedAccenture's Consulting revenue dropped 12% and Outsourcing grew by 1%http://stocks.investopedia.com/stock-analysis/2009/Accentures-Future-Remains-Bright-ACN-IBM-HPQ1005.aspxSome of the issues you highlighted around process innovation, dated technology, etc will continue to remain. However, the nimbler players will also adopt the benefits of innovations like SaaS and Cloud platform.Underlying platform is an...

Tags: Managed hosting, Business process outsourcing (BPO), Programming languages, outsourcing, BPO, COBOL, outsourcing company

Discussion threads 2009-10-06

The troubling thoughts re: outsourcing

Watch this space for future problems! There’s a lot going on in the outsourcing world lately. Things like: - Perot Data Systems being acquired by Dell - ACS getting bought by Xerox Add to these deals,...

Tags: Solution, BPO, Outsourcing Company, Customer, BPO Deal, Business Process Outsourcing (BPO), Outsourcing, It Services, Managed Hosting, It Operations, Business Operations, Outsourcing & Subcontracting, Brian Sommer

Blog posts 2009-10-05

Hard times hit Bangalore

Hard times hit BangaloreSun Microsystems is an outsourcing company?I don't really think that's Sun's core business.

Tags: Outsourcing, Hard Times

Discussion threads 2009-02-26

Enterprise software: A tour of the year ahead

Despite the recession 2009 is going to be a critical year for all of those key vendors that best describe their turf in acronyms--CRM, ERP, BPO and perhaps a relatively new one VRM. Those acronyms, which stand for customer relationship management, enterprise resource planning, business process outsourcing...

Tags: Advertising & Promotion, BPO, Business Operations, Business Process Outsourcing (BPO), CRM, Customer Relationship Management (CRM), Dennis Howlett, Enterprise Software, ERP, Financial, Financial Service, Information Technology, It Operations, Larry Dignan, Management, Marketing, Oracle Corp., Outsourcing, Outsourcing & Subcontracting, Outsourcing Company, Paul Greenberg, Software, Strategy, VRM

Blog posts 2008-12-15

Will Wall Street Hurt SIs and Outsourcers?

Will Wall Street Hurt SIs and Outsourcers?Link?I would have thought mergers and buyouts would lead to more of a need for systems integrators in the long term rather than less.Do you have a link to the report you mention?Link? AgreeI think you are correct, that is the core SI....

Tags: Outsourcing, outsourcing company, Wall Street Hurt SI

Discussion threads 2008-09-22

Will Wall Street Hurt SIs and Outsourcers?

Importance of Financial Services to the Consulting & Outsourcing Industry While consultants and systems integrators have some enviable margins, these firms don’t always make huge profits as they employ expensive resources who aren’t always chargeable. In fact, these firms can be quite vulnerable to minor economic swings...

Tags: Revenue, Consultant, Systems Integrator, Information Technology, Outsourcing Company, Firm, SiS, Outsourcing, Business Process Outsourcing (BPO), Financial Planning, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Finance, Management, Brian Sommer

Blog posts 2008-09-22

Simplifying Support for IT Outsourcers

As an IT outsourcer, reductions in service costs are often built into contracts with one's clients. This is one reason companies select IT outsourcers for their technology needs: they see the promise of reduced yearly costs for IT services and support. By virtualizing support, Bomgar answers the demand for increased...

Tags: Information Technology, Outsourcing Company, Bomgar, Outsourcing, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Management

White papers 2008-08-13

Offshore outsourcers likely to beef up security following Bangalore blasts

Offshore outsourcers likely to beef up security following Bangalore blastsSome tech union......somewhere in the U.S. is probably cheering. While I hope noone was hurt, nor condone illegal and harmful tactics, I certainly lift a glass in support of retaining American tech jobs here in the U.S.RE: Offshore outsourcers likely...

Tags: Outsourcing, Offshore outsourcer, outsourcing company, security

Discussion threads 2008-07-25

Offshore outsourcers turn cautious

Offshore outsourcers turn cautiousCautious? Or gone?I lost my job in a Wipro outsourcing...Fortunately I had five other offers from other organizations who were happy to have me. My previous employer is struggling with issues and helpdesk tickets behind schedule as well. Make sure your contracts and SLAs...

Tags: outsourcing

Discussion threads 2008-07-18

Offshore outsourcers turn cautious

The three primary publicly traded offshore outsourcing companies have turned cautious about the future even as their financial results remain strong. Among the worries--a weak dollar that's hurting revenue and margins, economic uncertainty, murky IT budgets and a concentration of financial services and retail customers. Meanwhile, CIOs...

Tags: Revenue, Wipro Technologies, Financial Service, Outsourcing Company, Net Income, Infosys Technologies Ltd., Outsourcing, Operational Accounting, Financial Planning, Financial Services, It Operations, Business Operations, Outsourcing & Subcontracting, Finance, Larry Dignan

Blog posts 2008-07-18

Should your firm offload its offshore operations to an outsourcing provider?

Some interesting debate going on regarding whether firms which have already established offshore service centers (termed as "captives") are better off selling these centers to outsourcing providers.  It would be interesting to hear your views - especially if you work with offshore staff within your own firm - on whether you'd...

Tags: Outsourcing Company, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht

Blog posts 2008-02-16

Indian outsourcers to earn $220-280 bln by 2012

Everest Research Institute found that the addressable market for Indian BPO outsourcers will be $220 bln to $280 bln by 2012. Today, the report says, the total offshore BPO market is about $28 bln, with the Indian-sourced portion of that at $10.2 bln. by AM

Tags: Outsourcing Company, Outsourcing, Business Process Outsourcing (BPO), It Operations, Business Operations, Outsourcing & Subcontracting, AM

Blog posts 2008-02-14

Maintaining a 25% profit margin in this crazy world of globalization

I wanted to share some interesting discussion earlier last year between BusinessWeek's Steve Hamm and Tata Consultancy Services' TCS CFO S. Mahalingham, which reveals some fascinating insight into how TCS has managed to maintain profit margins at the 25% level, despite intense pressures from wage inflation, employee attrition, aggressive competition...

Tags: Card, India, Tata Consultancy Services Ltd., Outsourcing Company, Supplier, Globalization, Profit Margin, S. Mahalingham, Outsourcing, Professional Development, Channel Management, It Operations, Business Operations, Outsourcing & Subcontracting, Career, Marketing, Phil Fersht

Blog posts 2008-01-06

Outsourcing Predictions for 2008... in a nutshell

 Let's not beat around the bush...here's what happening next year in the "O" world: 1) Offshoring panic will continue, but will force providers to innovate. Concerns over the appreciating rupee, weakening dollar, wage inflation and employee attrition will continue to have a powerful impact on the global...

Tags: Human Resources, Oracle Corp., BPO, Outsourcing Company, Outsourcing, Business Process Outsourcing (BPO), It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht

Blog posts 2007-12-20

Wipro bolsters U.S. operations with Infocrossing

Indian outsourcing giant Wipro Technologies said Monday that it will acquire Infocrossing, a U.S. outsourcing firm for about $412 million. In a statement, Wipro said it is paying $18.70 in cash for each share of Infocrossing. The deal is expected to close in the fourth quarter. The move comes as...

Tags: U.S., Wipro Technologies, Outsourcing Company, Outsourcing, Larry Dignan

Blog posts 2007-08-06

Ending H-1B indentured servitude

As noted in a previous blog, the quota of H-1B visas was filled within a single day, leading to a situation where the visas will be allocated based on a lottery system - hardly a sensible means by which to allocate such things. What many articles discussing the situation didnt...

Tags: General, Outsourcing, IT Management, Economic Policy

Blog posts 2007-04-13

Virtual Contact Centers and Outsourcer Management: Unlocking the Potential of Virtual Contact Centers

In a business world witnessing rapid globalization and consolidation, Virtual Contact Centres VCCs promise compelling financial savings and customer service benefits. However, achieving these aims is often difficult. This White Paper reviews the market drivers for VCCs, options for outsourcing, and the financial and...

Tags: Financial, Outsourcing Company, Contact Center, Exony, Call Centers, Outsourcing, Customer Relationship Management (CRM), Globalization, Financial Accounting, It Operations, Business Operations, Outsourcing & Subcontracting, Enterprise Software, Software, Strategy, Management, Finance

White papers 2007-03-12

Outsourcing and confidentiality

Several of the people who commented on my Feb 14th out-sourcing blog mentioned concerns over data privacy. Here's how no_axe_to_grind phrased it: One negative you missed. Law enforcement/spying Assume you out source something/anything to do with your companies/customers data. If you are served with a court order to hand...

Tags: outsourcing company

Blog posts 2006-03-01

So, What Do You Offer?

Internal IT groups are under constant pressure to justify their existence. When compared to an outsourcer, Internal IT IIT is at a disadvantage because the outsourcer can readily present management a list of services that are available, descriptions of each, available service level plans and their associated costs. This is...

Tags: Outsourcing Company, Jupitermedia Corp., Service, IIT, Outsourcing, ITIL, It Operations, Business Operations, Outsourcing & Subcontracting, It Services

White papers 2006-02-27

F&A Outsourcing Providers Discover Competitive Advantage With Real-Time Transaction Inspection

Business Process Outsourcing BPO service providers specializing in Finance and Accounting (F&A) see a growing market opportunity but already face increasing price pressures. Advisory firms are commoditizing engagements and defining what service level guarantees should be. In addition, costs keep escalating in offshore locations, diminishing some benefits of labor arbitrage....

Tags: Competitive Advantage, Outsourcing Company, Outsourcing Venture, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting

White papers 2006-02-16