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ZDNet Resources
- The Critical Role of Service Level Metrics in an Outsourcing Transaction
- Outsourcing Information Technology IT services is one strategy successful companies employ to maintain their focus on core competencies, while retaining high quality, cost-effective IT services required to meet their business needs. However, to fully realize the benefits of an outsourcing arrangement, the customer must have effective management tools. One of...
- Tags: Outsourcing Arrangement, SLA, Outsourcing Information Technology Service, Outsourcing, Service Level Management, It Operations, Business Operations, Outsourcing & Subcontracting, It service Management
- White papers 2005-04-01
- Preparing for Human Resources Business Transformation Outsourcing: Risk Mitigation Strategies
- Making the decision to outsource human resource processes is a major step for many organizations. Once a company has decided to outsource one or more human resource processes and has selected a vendor, the next major task is to implement an effective outsourcing arrangement. Transitioning to an outsourcing arrangement can...
- Tags: Strategy, Outsourcing Arrangement, Human Resources, Outsource, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2005-03-01
Additional Resources
- Can Icahn bring Microsoft's Yahoo bid back?
- Updated: Billionaire investor Carl Icahn announced an alternate board of directors for Yahoo in a move that could revive a Microsoft bid. Will Microsoft chief Steve Ballmer bite? As expected Icahn announced his alternate slate, which includes Mark Cuban, who sold Broadcast.com to...
- Tags: Yahoo! Inc., Microsoft Corp., Carl Icahn, Corporate Governance, Business Operations, Corporate Law, Larry Dignan
- Blog posts 2008-05-15
- HP partners with Desktone to advance virtualized desktops as a service
- Desktone, the desktop as a service DaaS provider, has lined up a powerful ally in Hewlett-Packard HP, which has signed on as the first member of Desktone's partner program for desktop virtualization technology. Desktone announced HP's involvement at the same time it unveiled its service provider...
- Tags: Desktop Virtualization, Hewlett-Packard Co., Environment, Service Provider, Desktone, Virtual-D Platform, Desktops, Hardware, Dana Gardner
- Blog posts 2008-05-14
- UK warned of China, India software threat
- Key UK industry figures believe Britain should forget any hopes of matching China and India in the low-cost end of the software market, and instead carve out a high-end niche. UK software sales are on course to lag almost $60 billion behind China this year, fuelling high-level calls for...
- Tags: Revenue, China, India, U.K., Tools & Techniques, Management, Nick Heath silicon.com, software, Inda, services
- News items 2008-05-14
- EDS' troubled legacy of failed IT projects
- EDS' troubled legacy of failed IT projectsEDS' troubled legacy of failed IT projectsThis is a pretty good reason why outsourcing your IT doesn't work. Way too many complications and its just not as efficient. Don't get me wrong, outsourcing works to some degree, like hiring cable monkeys to...
- Tags: Strategy, Outsourcing, Electronic Data Systems Corp., Navy/EDS NMCI, information technology
- Discussion threads 2008-05-13
- Microsoft to raise Windows Small Business Server price 80 percent
- Microsoft to raise Windows Small Business Server price 80 percentExchange for Small Business?A small business running their own Exchange Server is silly. There are many viable and less expensive outsourcing alternatives. The same can be said for Sharepoint.Agreed. Good features, overkill for small businessI think the new price is great...
- Tags: Servers, Groupware, Microsoft Windows Small Business Server, price 80-percent, Windows Small Business, Windows Small Business Server price 80-percent, server, small business, Microsoft Corp., Microsoft Windows
- Discussion threads 2008-05-13
- HP's to-do list following EDS acquisition
- We now know that HP is acquiring EDS in what appears to be an agreed bid that values EDS at $13.9 billion. Larry Dignan has the main analysis but it leaves open a series of testing questions for HP CEO Mark Hurd. As Larry points out: Overall, Wall Street...
- Tags: Acquisition, Hewlett-Packard Co., Mark Hurd, Electronic Data Systems Corp., Business Process Outsourcing (BPO), Mergers & Acquisitions, Outsourcing, Corporate Law, Asset Management, Construction, It Services, It Operations, Investment, Finance, Business Operations, Outsourcing & Subcontracting, Operational Planning, Dennis Howlett
- Blog posts 2008-05-13
- HP's bid for EDS: Opportunity costs loom
- HP's bid for EDS: Opportunity costs loomHP's bid for EDS: Opportunity costs loomI think it was a bad move on the part of HP. Its not that its going to be another Compaq deal but EDS the company itself is just a bad investment. They had a round of...
- Tags: Outsourcing, Mainframes, Sales strategy, Electronic Data Systems Corp., Hewlett-Packard Co.
- Discussion threads 2008-05-13
- Combined HP-EDS can explore missing methodology around how to offload IT to the cloud(s)
- HP's now official pending EDS buy for just shy of $14 billion positions the combined companies to organize and manage the hosted/on-premises mix to maximum efficiency and lowest TCO. It's a great goal to shoot for because all they have to do is beat IBM. With this...
- Tags: Hewlett-Packard Co., Information Technology, Electronic Data Systems Corp., End Goal, Strategy, Management, Dana Gardner
- Blog posts 2008-05-13
- HP seals EDS deal; Services No. 2 behind IBM; Can Hurd run EDS better?
- Updated: Hewlett-Packard CEO Mark Hurd said Tuesday he plans to use a familiar playbook to integrate Electronic Data Systems: Leverage scale, squeeze costs -- and underpromise and overdeliver. "We're running the playbook we know how to run very well," said Hurd, on a conference call with analysts....
- Tags: Hewlett-Packard Co., Mark Hurd, Electronic Data Systems Corp., Earnings, IBM Corp., Non-GAAP Earning, GAAP, Financial Accounting, Construction, Finance, Larry Dignan
- Blog posts 2008-05-13
- HP's bid for EDS: Opportunity costs loom
- The debate around Hewlett-Packard's purchase of Electronic Data Systems follows three primary questions. Is the EDS acquisition another Compaq--a deal that will take years to pay off? Is EDS the right acquisition for HP? Are there other places where HP should spend its money? HP on Tuesday...
- Tags: Hewlett-Packard Co., Electronic Data Systems Corp., Dennis, Tools & Techniques, Business Process Outsourcing (BPO), Outsourcing, Mergers & Acquisitions, Management, It Operations, Business Operations, Outsourcing & Subcontracting, Investment, Finance, Larry Dignan
- Blog posts 2008-05-13
- CODA2Go and the economics of PaaS
- I had the opportunity to talk money last week with Jeremy Roche, CEO of CODA, the venerable UK-based business software vendor that has become the poster child for Salesforce.com's platform ambitions after the release at DreamForce Europe of its new on-demand financials application, built and delivered entirely on Force.com. Why...
- Tags: Salesforce.com Inc., Roche Holding AG, PaaS, On-demand, CODA2Go, Force.com, Coda, Sales Force Management, Sales, Phil Wainewright
- Blog posts 2008-05-13
- HP to take out EDS: does it make sense?
- We've heard these rumors before but this time it seems HP is in serious hunting mode with EDS as the target. Larry Dignan offers his take on the rationale behind the story. Fellow Irregular Vinnie Mirchandani adds to the debate suggesting both pluses and minuses: HP could use a...
- Tags: Hewlett-Packard Co., Electronic Data Systems Corp., Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Dennis Howlett
- Blog posts 2008-05-12
- HP bidding for EDS; Deal would ramp up services
- Updated: Hewlett-Packard is in talks to acquire Electronic Data Systems in a move that would reshape the technology services and outsourcing market. In a statement Monday, HP and EDS confirmed the talks, first reported by the Wall Street Journal: HP said: HP today...
- Tags: Hewlett-Packard Co., Electronic Data Systems Corp., Outsourcing, Data Centers, It Operations, Business Operations, Outsourcing & Subcontracting, Storage, Hardware, Data Management, Larry Dignan
- Blog posts 2008-05-12
- Samsung Glyde SCH-U940 (Verizon Wireless)
- Photo gallery:Samsung Glyde SCH-U940Ever since we first played with the Samsung F700 last year at CTIA, we've been waiting for it to come to America. And starting today, it finally has arrived on our shores--at least in a way. The new Samsung Glyde SCH-U940 for Verizon Wireless offers the same...
- Tags: Keyboards, Monitors & displays, Cellular phones, Verizon Wireless, touch sensitivity, Glyde, Samsung F700, Samsung Electronics Co. Ltd., touch screen, Samsung Glyde SCH-U940, LG Electronics Inc., display, handset
- Product reviews 2008-05-08
- AMD still mum on its 'asset smart' strategy
- The wait for AMD to outline its so-called "asset smart" strategy continues. AMD CEO Hector Ruiz in his annual shareholder meeting address failed to add any more detail about its manufacturing strategy going forward. AMD outlined its new server roadmap on Wednesday. In many respects, Ruiz...
- Tags: Asset, Shareholder, Advanced Micro Devices Inc., Strategy, Asset Management, Financial Accounting, Management, Operational Planning, Business Operations, Finance, Larry Dignan
- Blog posts 2008-05-08
- 10 things you should look for in an in-house eDiscovery solution
- If you work for a mid- to large-size company, you probably are familiar with the problems of eDiscovery. Your enterprise may routinely face five or more litigation matters each year, and you have terabytes of unstructured information you need to sort through to find relevant information and place it on...
- Tags: Litigation, Business Operations
- Download resources 2008-05-08
- LG 47LG60
- LG has been quietly gaining market share producing both plasma and LCD flat-panel HDTVs over the last couple of years, but there's nothing quiet about the LG60 series. The 47-inch 47LG60 reviewed here incorporates two unique design quirks that basically scream "look at me!" among the rows of nearly indistinguishable...
- Tags: TVs, TV & Home Theater, Monitors & displays, LG 47LG60, LG Electronics Inc., HDTV
- Product reviews 2008-05-07
- Microsoft going it alone? Not exactly
- Trying to parse Microsoft Chairman Bill Gates' every utterance in search of clues about what Microsoft is doing next is a dangeous game. (Remember the recent Windows 7 date confusion spurred by a recent Gates' utterance?) On May 6, headlines across the Web declared that Gates told...
- Tags: Facebook, Bill Gates, Microsoft Corp., Mergers & Acquisitions, Corporate Law, Investment, Finance, Business Operations, Mary Jo Foley
- Blog posts 2008-05-07
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