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ZDNet Resources
- The Critical Role of Service Level Metrics in an Outsourcing Transaction
- Outsourcing Information Technology IT services is one strategy successful companies employ to maintain their focus on core competencies, while retaining high quality, cost-effective IT services required to meet their business needs. However, to fully realize the benefits of an outsourcing arrangement, the customer must have effective management tools. One of...
- Tags: Outsourcing Arrangement, SLA, Hogan & Hartson, Outsourcing Information Technology Service, Outsourcing, Service Level Management, It Operations, Business Operations, Outsourcing & Subcontracting, It service Management
- White papers 2005-04-01
- Preparing for Human Resources Business Transformation Outsourcing: Risk Mitigation Strategies
- Making the decision to outsource human resource processes is a major step for many organizations. Once a company has decided to outsource one or more human resource processes and has selected a vendor, the next major task is to implement an effective outsourcing arrangement. Transitioning to an outsourcing arrangement can...
- Tags: Strategy, Outsourcing Arrangement, Human Resources, Outsource, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2005-03-01
Additional Resources
- HP aims to pitch print services with payback guarantee
- HP on Monday rolled out a payback guarantee for its managed print services and a bundle to better control departmental printing in the enterprise. HP, which has talked up managed print services in the last few years, is looking to get companies off the fence with its...
- Tags: Hewlett-Packard Co., Printing, Page Plan, Document Management, Enterprise Software, Software, Finance, Managerial Accounting, Larry Dignan
- Blog posts 2009-07-13
- PwC: rotten to the core or just plain stupid?
- I hope that my good friend Vinnie Mirchandani doesn't take offense to the title of this post. PwC is his alma mater in a past life. However, events at Satyam in India, which have not received the attention they deserve in the US, have taken a decidedly weird or comic...
- Tags: PricewaterhouseCoopers Consulting, Satyam, Francine McKenna, Financial Accounting, Outsourcing, Finance, It Operations, Business Operations, Outsourcing & Subcontracting, Dennis Howlett
- Blog posts 2009-06-30
- ENGlobal Reduces Storage Management Time by 50% and Improves Data Protection With Symantec Software on Dell Systems
- After an outsourcing arrangement proved too expensive, energy engineering firm ENGlobal brought its IT systems and administration - along with backup and recovery - back in-house. Dell worked with partner Symantec to provide ENGlobal with a data protection and deduplication solution running on Dell PowerEdge servers and Dell EqualLogic iSCSI...
- Tags: Software, Symantec Corp., Dell Computer Corp., Data Protection, Storage Management, Storage, ENGlobal, Disaster Recovery, Backups, Servers, Data Management, Hardware
- Case studies 2009-06-01
- Absolute Scalability: SoftLayer improves IT staff efficiency by 15% while introducing more flexible services for customers with Dell storage
- These days, just about all organizations need to invest in information technology in one form or another, whether it's managed in-house or via an outsourcing arrangement. Either way, deciding on the amount of IT resources to purchase is usually a guessing game. Companies often overbuy to accommodate peak demand, wasting...
- Tags: Dell Computer Corp., Information Technology, Storage, Scalability, Outsourcing, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Management
- White papers 2009-05-18
- Microsoft and Yahoo reportedly talking again
- Microsoft CEO Steve Ballmer and Yahoo's Carol Bartz are reportedly talking about search and advertising partnerships between their respective companies, according to Kara Swisher at BoomTown. Swisher reports: According to a variety of sources, the talks between the pair and also other execs at both companies...
- Tags: Yahoo! Inc., Microsoft Corp., Business Structures, Finance, Larry Dignan
- Blog posts 2009-04-10
- Social Networks and Contract Enforcement in IT Outsourcing
- Most prior research on Information Technology Outsourcing has characterized the dominant governance modes as either 'Formal' or 'Relational,' which rely on stringent assumptions of perfect foresight or about the extent to which one party can punish unilateral deviations by the other. Based on a large dataset of publically announced IT...
- Tags: Social Networking, Network, Information Technology, IT Outsourcing, University Of California, Managed Hosting, Outsourcing, It Services, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Management
- White papers 2009-02-17
- An interpretation of the cloud
- An interpretation of the clouda questioncloud computing does not address the small machine computing side of the equation, it adresses the big machine side. Loud does not pretend to replace clients, but storage and application servers.So what is your point there ?The cloud is not for everyoneIf you are a...
- Tags: Mainframes, Servers, mainframe, big machine
- Discussion threads 2009-01-07
- Outsourcing Risk Reduction: How to Avoid Disasters and Ensure Solid Working Relationships
- With the right outsourcing arrangement, one can convert fixed IT costs to variable, gain access to scarce resources and increase service availability. But one needs to manage outsourcing risks. Of late more and more businesses understand the benefits of working with outsourcing companies. Although having a business relationship with an...
- Tags: ExecutiveBrief, Outsourcing, Managed Hosting, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2009-01-01
- The time is now for a Microsoft-Yahoo search deal
- The patience over Microsoft and Yahoo's never-ending deal dance is wearing thin among the chattering class--bloggers, analysts and folks sick of following this dysfunctional courtship--and the consensus is right. The time to do a Microsoft-Yahoo deal is now and it's time to put aside the bad boardroom blood and hook...
- Tags: Yahoo Search, Yahoo! Inc., Microsoft Corp., Squali, Aggarwal, Data Centers, Outsourcing, Search, Storage, Hardware, Data Management, It Operations, Business Operations, Outsourcing & Subcontracting, Larry Dignan
- Blog posts 2008-11-11
- Spammers targeting Bebo, generate thousands of bogus accounts
- The concept of building a fraudulent ecosystem by abusing legitimate services only is nothing new, and as we've already seen numerous times throughout the year, malicious attackers are actively embracing it. Bebo, the popular social networking site is currently under attack from spammers that are automatically registering thousands of bogus...
- Tags: Bebo, Spammer, Social Networking Site, Social Networking, Spam, Online Communications, Marketing, Advertising & Promotion, Security, Spam And Phishing, Dancho Danchev
- Blog posts 2008-10-31
- HP Finland Expects New Virtualization Solution to Optimize Data Center Operations
- HP Finland Outsourcing Services uses VMware ESX to manage its pay-per-use hosted services in its data center. Staffers skilled in Linux or UNIX environments manage the virtualized environment. Other IT staffers administer the Windows-based workloads - a costly arrangement. HP Finland wanted an alternative virtualization solution so it could: simplify...
- Tags: Data Center, Hewlett-Packard Co., Environment, HP Finland, Hyper-V Technology, Virtualization, Data Centers, Cloud Computing, Storage Management, Utility Computing, Hardware, Storage, Data Management
- Case studies 2008-06-27
- Traditional software licensing: Why you pay more and a look at your options
- It's hard to believe that some of the most profitable software companies in the world--Oracle, Microsoft and SAP--are sitting on a licensing model that is untenable in the long run and will increasingly irk customers. But there may be a revolution in the cards that could tip the balance of...
- Tags: Software, Software-as-a-service, Open Source, Software Company, Margin, Tools & Techniques, Software As A Service (SaaS), Management, Emerging Technologies, Larry Dignan
- Blog posts 2008-04-11
- Shell farms out IT, telecommunications to EDS, AT&T, T-Systems for $4.2 billion
- Royal Dutch Shell said Monday that it will farm out its technology and telecommunications infrastructure in three deals valued at about $4.2 billion. The outsourcing arrangement is notable given that big deals are rare. Shell said in a statement that it will outsource its telecommunications and networking...
- Tags: T-Systems, Information Technology, AT&T Corp., Electronic Data Systems Corp., Shell, Outsourcing, Telephony, Telecom & Utilities, Strategy, Telecommunications, It Operations, Business Operations, Outsourcing & Subcontracting, Networking, Management, Larry Dignan
- Blog posts 2008-03-31
- HP launches data center as a service; The cloud meets outsourcing
- Hewlett-Packard on Monday plans to launch an effort to offer data center as a service to large enterprise customers. The move is notable for the following reasons: Cloud infrastructure has been primarily focused on small- to mid-sized businesses that have been leveraging companies like...
- Tags: Data Center, Hewlett-Packard Co., Outsourcing, Service, Data Centers, Storage, Hardware, Data Management, Larry Dignan
- Blog posts 2008-03-17
- EquaTerra Position: Service Provider M&A - Change of Control Doesn't Have to Mean Loss of Control
- The outsourcing service provider market has historically experienced a steady stream of Mergers and Acquisitions (M&As) which began to pick up in 2007. An M&A event can be worrisome for a buyer actively engaged with one of the parties involved, particularly if the provider is on the receiving end of...
- Tags: M&A, EquaTerra, Mergers & Acquisitions, Outsourcing, Investment, Finance, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2008-02-18
- HP lands $675 million outsourcing pact with Unilever
- Hewlett-Packard said Wednesday that it has inked a seven-year outsourcing pact with Unilever valued at $675 million. Under the pact statement, HP will manage Unilever's technology infrastructure in the Americas, Asia, Africa, Turkey and the Middle East. HP will also manage Unilever partners such as SAP, Microsoft...
- Tags: Hewlett-Packard Co., Unilever PLC, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Larry Dignan
- Blog posts 2008-02-13
- Treasury Department: Stop the IT Madness
- Treasury Department: Stop the IT MadnessOutside Contractors and Political AppointeesNice article and a topic that we have been pondering in Washington State for some time. An answer may involve a strategy from an old play book involving politics and power.US President Jackson became powerful by rewarding those loyal to him...
- Tags: Financial services, Recruitment & Selection, U.S. Department of Treasury, bank, information technology, job
- Discussion threads 2007-08-03
- Rochester Hyatt's outsourcing of WiFi to T-Mobile is unforgivable
- Rochester Hyatt's outsourcing of WiFi to T-Mobile is unforgivableWhat were you thinkingYour First mistake was thinking that Rochester was a Hi-Tech town, being originally from the area I can for a fact that it really isn't that hi-tech of a town, hence the reason I'm not located in the area...
- Tags: Wireless LANs, WIRELESS, outsourcing, T-Mobile, Hyatt Hotels & Resorts, Wi-Fi
- Discussion threads 2006-12-07
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