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	<title><![CDATA[outages Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/outages.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to outages]]></description>
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		<title><![CDATA[Failed router component leads to two-hour T-Mobile BlackBerry email shutdown]]></title>
		<link><![CDATA[http://blogs.zdnet.com/blackberry/?p=351]]></link>
		<description><![CDATA["Stick together?"Not Monday afternoon.Failure of a component in a router led to slightly less than two hours of lost e-mail service for BlackBerry customers on T-Mobile USA's network west of the Mississippi River  yesterday.T-Mobile spokesperson Peter Dobrow said the router failure affected service from around 4 p.m. to 5:45...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 31 Jul 2007 04:48:15 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/outages.html"><![CDATA[Outages]]></category>
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	<item>
		<title><![CDATA[BlackBerry CEO: here's why there won't be any more major outages]]></title>
		<link><![CDATA[http://blogs.zdnet.com/blackberry/?p=175]]></link>
		<description><![CDATA[ In an interview with eWeek, Research In Motion co-CEO Jim Balsillie thats him says the BlackBerry blackout of last month has been "unambigiously solved" and whats more, wont hapen again.eWeeks Wayne Rash noted "that the improbable combination of events, which included the  failure of a minor software upgrade...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 14 May 2007 07:57:24 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/balsillie.html"><![CDATA[Balsillie]]></category>
		<category domain="http://updates.zdnet.com/tags/failover.html"><![CDATA[failover]]></category>
		<category domain="http://updates.zdnet.com/tags/jim.html"><![CDATA[Jim]]></category>
		<category domain="http://updates.zdnet.com/tags/news.html"><![CDATA[News]]></category>
		<category domain="http://updates.zdnet.com/tags/outages.html"><![CDATA[Outages]]></category>
		<category domain="http://updates.zdnet.com/tags/rim+blackberry.html"><![CDATA[RIM BlackBerry]]></category>
		<category domain="http://updates.zdnet.com/tags/russell+shaw.html"><![CDATA[Russell Shaw]]></category>
		<category domain="http://updates.zdnet.com/tags/uncategorized.html"><![CDATA[Uncategorized]]></category>
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		<title><![CDATA[Before the world knew: insider's diary of BlackBerry service shutdown]]></title>
		<link><![CDATA[http://blogs.zdnet.com/blackberry/?p=157]]></link>
		<description><![CDATA[ For two hours before the BlackBerry email outage two weeks ago, the Zenprise BlackBerry service monitoring system in place at the County of Alameda (Cal.) data center in the 1.5 million-populaton county seat of Oakland "gave us some indications connectivity was intermittent," senior server engineer Paul Hinsberg told me...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 30 Apr 2007 12:10:08 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/uncategorized.html"><![CDATA[Uncategorized]]></category>
		<category domain="http://updates.zdnet.com/tags/outages.html"><![CDATA[Outages]]></category>
		<category domain="http://updates.zdnet.com/tags/case+histories.html"><![CDATA[Case Histories]]></category>
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	<item>
		<title><![CDATA[EXCLUSIVE: Major BlackBerry user knew of email glitches AT LEAST two hours before outage]]></title>
		<link><![CDATA[http://blogs.zdnet.com/blackberry/?p=148]]></link>
		<description><![CDATA[Ive been told by a third party that a Senior Server engineer at a large County in the San Francisco Bay area iwas notified days prior to the outage of intermittent BlackBerry email activity. Source then advises me that this engineer was then flagged at exactly 2:58 p.m. PT the...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 24 Apr 2007 11:44:13 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/news.html"><![CDATA[News]]></category>
		<category domain="http://updates.zdnet.com/tags/outages.html"><![CDATA[Outages]]></category>
		<category domain="http://updates.zdnet.com/tags/uncategorized.html"><![CDATA[Uncategorized]]></category>
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	<item>
		<title><![CDATA[BlackBerry: database problem caused the crash]]></title>
		<link><![CDATA[http://blogs.zdnet.com/blackberry/?p=142]]></link>
		<description><![CDATA[Colleague Marguerite Reardon reports that BlackBerry-maker Research In Motion has finally issued a statement identifying the cause of the 14-hour service disruption earlier this week.In a statement, RIM has "determined that the incident was  triggered by the introduction of a new, noncritical system routine that was  designed to...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 20 Apr 2007 06:49:19 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/outages.html"><![CDATA[Outages]]></category>
		<category domain="http://updates.zdnet.com/tags/news.html"><![CDATA[News]]></category>
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	<item>
		<title><![CDATA[Outage post-mortem: BlackBerry AND their carriers BADLY fumble outage update info]]></title>
		<link><![CDATA[http://blogs.zdnet.com/blackberry/?p=139]]></link>
		<description><![CDATA[I spent a good bit of yesterday calling carriers to obtain updates on the 14-hour BlackBerry email service outage.There were some bright points, but all in all I was not pleased with the information flow and presentation.First, let us discuss how each major U.S.-based BlackBerry carrier conveyed this data when...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 19 Apr 2007 07:49:21 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/news.html"><![CDATA[News]]></category>
		<category domain="http://updates.zdnet.com/tags/uncategorized.html"><![CDATA[Uncategorized]]></category>
		<category domain="http://updates.zdnet.com/tags/outages.html"><![CDATA[Outages]]></category>
	</item>
	<item>
		<title><![CDATA[Here's what probably caused the BlackBerry outage]]></title>
		<link><![CDATA[http://blogs.zdnet.com/blackberry/?p=138]]></link>
		<description><![CDATA[ Colleague Marguerite Reardon has talked to several networking administrators about the BlackBerry outage.Shes just posted an analysis of how this could have happened, and what technology systems were at fault.The blame seems to be on issues at one of BlackBerrys Network Operations Centers. Probably the one in Waterloo, co-located...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 18 Apr 2007 15:21:40 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/uncategorized.html"><![CDATA[Uncategorized]]></category>
		<category domain="http://updates.zdnet.com/tags/outages.html"><![CDATA[Outages]]></category>
		<category domain="http://updates.zdnet.com/tags/news.html"><![CDATA[News]]></category>
	</item>
	<item>
		<title><![CDATA[BlackBerry: cause of outage "under investigation"]]></title>
		<link><![CDATA[http://blogs.zdnet.com/blackberry/?p=137]]></link>
		<description><![CDATA[Pinstacker MWPatterson received this note earlier today from BlackBerry-maker Research In Motion:The following information is current as of 09:00 on April 18, 2007. All times  are EDT. On April 17, 2007, at approximately 20:15 EDT, the BlackBerry  Network Operations Center NOC started investigating monitoring alerts in  regards...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 18 Apr 2007 12:57:20 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/outages.html"><![CDATA[Outages]]></category>
		<category domain="http://updates.zdnet.com/tags/news.html"><![CDATA[News]]></category>
		<category domain="http://updates.zdnet.com/tags/uncategorized.html"><![CDATA[Uncategorized]]></category>
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	<item>
		<title><![CDATA[Reports: BlackBerry service coming back up just now]]></title>
		<link><![CDATA[http://blogs.zdnet.com/blackberry/?p=136]]></link>
		<description><![CDATA[Hayden James, who runs Pinstack, says:"Just contacted RIM moments ago they informed us that service has been restored  for most BlackBerry users."They also said that they are closely  monitoring systems in order to maintain normal service levels," Hayden adds. ]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 18 Apr 2007 07:42:33 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/uncategorized.html"><![CDATA[Uncategorized]]></category>
		<category domain="http://updates.zdnet.com/tags/outages.html"><![CDATA[Outages]]></category>
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	<item>
		<title><![CDATA[EXCLUSIVE: I've just called all the major BlackBerry carriers- here's what they say about outage]]></title>
		<link><![CDATA[http://blogs.zdnet.com/blackberry/?p=135]]></link>
		<description><![CDATA[Cingular-AT&T- National outage, working on the problem, many service tickets open.. SprintNextel-  At this time, nationwide data outage, no estimated time to fix. Advises against troubleshooting your BlackBerry device.Verizon- There is a current nationwide BlackBerry outage, BlackBerry customers unable to send or receive messages. BlackBerry team is working on...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 18 Apr 2007 07:28:49 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/uncategorized.html"><![CDATA[Uncategorized]]></category>
		<category domain="http://updates.zdnet.com/tags/outages.html"><![CDATA[Outages]]></category>
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