outages Resources on ZDNet

ZDNet Resources

Failed router component leads to two-hour T-Mobile BlackBerry email shutdown: "Stick together?"Not Monday afternoon.Failure of a component in a router led to slightly less than two hours of lost e-mail service for BlackBerry customers on T-Mobile USA's network west of the Mississippi River yesterday.T-Mobile spokesperson Peter Dobrow said the router failure affected service from around 4 p.m. to 5:45...; Tags: Outages; Blog posts 2007-07-31
BlackBerry CEO: here's why there won't be any more major outages: In an interview with eWeek, Research In Motion co-CEO Jim Balsillie (thats him) says the BlackBerry blackout of last month has been "unambigiously solved" and whats more, wont hapen again.eWeeks Wayne Rash noted "that the improbable combination of events, which included the failure of a minor software upgrade...; Tags: News, Outages, Uncategorized; Blog posts 2007-05-14
Before the world knew: insider's diary of BlackBerry service shutdown: For two hours before the BlackBerry email outage two weeks ago, the Zenprise BlackBerry service monitoring system in place at the County of Alameda (Cal.) data center in the 1.5 million-populaton county seat of Oakland "gave us some indications connectivity was intermittent," senior server engineer Paul Hinsberg told me...; Tags: Uncategorized, Outages, Case Histories; Blog posts 2007-04-30
EXCLUSIVE: Major BlackBerry user knew of email glitches AT LEAST two hours before outage: Ive been told by a third party that a Senior Server engineer at a large County in the San Francisco Bay area iwas notified days prior to the outage of intermittent BlackBerry email activity. Source then advises me that this engineer was then flagged at exactly 2:58 p.m. PT the...; Tags: News, Outages, Uncategorized; Blog posts 2007-04-24
BlackBerry: database problem caused the crash: Colleague Marguerite Reardon reports that BlackBerry-maker Research In Motion has finally issued a statement identifying the cause of the 14-hour service disruption earlier this week.In a statement, RIM has "determined that the incident was triggered by the introduction of a new, noncritical system routine that was designed to...; Tags: Outages, News; Blog posts 2007-04-20

Outage post-mortem: BlackBerry AND their carriers BADLY fumble outage update info: I spent a good bit of yesterday calling carriers to obtain updates on the 14-hour BlackBerry email service outage.There were some bright points, but all in all I was not pleased with the information flow and presentation.First, let us discuss how each major U.S.-based BlackBerry carrier conveyed this data when...; Tags: News, Uncategorized, Outages; Blog posts 2007-04-19
Here's what probably caused the BlackBerry outage: Colleague Marguerite Reardon has talked to several networking administrators about the BlackBerry outage.Shes just posted an analysis of how this could have happened, and what technology systems were at fault.The blame seems to be on issues at one of BlackBerrys Network Operations Centers. Probably the one in Waterloo, co-located...; Tags: Uncategorized, Outages, News; Blog posts 2007-04-18
BlackBerry: cause of outage "under investigation": Pinstacker MWPatterson received this note earlier today from BlackBerry-maker Research In Motion:The following information is current as of 09:00 on April 18, 2007. All times are EDT. On April 17, 2007, at approximately 20:15 EDT, the BlackBerry Network Operations Center (NOC) started investigating monitoring alerts in regards...; Tags: Outages, News, Uncategorized; Blog posts 2007-04-18
Reports: BlackBerry service coming back up just now: Hayden James, who runs Pinstack, says:"Just contacted RIM moments ago they informed us that service has been restored for most BlackBerry users."They also said that they are closely monitoring systems in order to maintain normal service levels," Hayden adds.; Tags: Uncategorized, Outages; Blog posts 2007-04-18
EXCLUSIVE: I've just called all the major BlackBerry carriers- here's what they say about outage: Cingular-AT&T- National outage, working on the problem, many service tickets open.. SprintNextel- At this time, nationwide data outage, no estimated time to fix. Advises against troubleshooting your BlackBerry device.Verizon- There is a current nationwide BlackBerry outage, BlackBerry customers unable to send or receive messages. BlackBerry team is working on...; Tags: Uncategorized, Outages; Blog posts 2007-04-18

Additional Resources

Protecting key assets (security): Key infrastructure elements must be secured against outages, damage and sabotage. Siemens offers comprehensive solutions from healthcare and power generation to water supply, transportation, and industrial production, to telecommunications.; Tags: Asset, Security, Siemens AG, Transportation, Asset Management, Manufacturing, Telephony, Operational Planning, Business Operations, Networking; White papers 2008-05-09
A distributed alternative to Twitter must respect what already exists: Lots of talk over the last few days among Twittervangelists about the need for some kind of open source and fully distributed version of Twitter to protect against the outages that continue to plague the service. "We're all creating artifacts and connections that are even more fragile...; Tags: Twitter, Branding, Marketing, Steve O\'Hear; Blog posts 2008-05-05
Is Google reliable enough?: Is Google reliable enough?Good Enough?That almost sounds like marketing doublespeak designed to sell web 2.0 in spite of the shortcomings that programmers and network engineers can't fix."It's interesting and good enough, so sign up now!" ... what a nice tagline.I would think as a programmer you would strive for a...; Tags: PRODUCTIVITY, Google Inc., Internet; Discussion threads 2008-05-03
Will BlackBerry devices continue to reign in the enterprise market?: Will BlackBerry devices continue to reign in the enterprise market?Remember RIM Now Claims 50% + Growth From ConsumerHi Matt,Keep in mind that during the last earnings report that RIM's consumer portion of subscribers is 38% and they are publicly stating that "more than half" of new additions came from the...; Tags: Enterprise software, Research In Motion Ltd., BlackBerry Devices, enterprise market, RIM BlackBerry; Discussion threads 2008-04-25
Will BlackBerry devices continue to reign in the enterprise market?: I read an article this morning that I found particularly interesting because I was thinking of posting my own article related to the topic of BlackBerry devices. Wayne Schulz titled his Gear Diary article, Five Reasons RIM Popularity Will Peak This Year". I will let you read the five reasons...; Tags: Device, Microsoft Windows Mobile, Mobile, RIM BlackBerry, BlackBerry Data Plan, Handhelds, Hardware, Matthew Miller; Blog posts 2008-04-25
Silverlight to star in NBC's online Olympics coverage: Silverlight to star in NBC's online Olympics coverageRE: Silverlight to star in NBC's online Olympics coverageAre you serious? You'd even think about watching streaming video on Win9x? I'm sure that if they picked Flash 9, you'd be able to, right?Maybe one of every 60 frames.Silverlight is more cross-platform...; Tags: Apple Mac OS X, Linux, Advertising & Promotion, Operating systems, Web browsers, Microsoft Silverlight, Olympic Games, NBC, Microsoft Corp.; Discussion threads 2008-04-25
Twitter turmoil: when does it end?: The news that Twitter's lead architect Blaine Cook and Lee Mighdoll, VP engineering have left should be no surprise. Let's be blunt. Despite the neutral language used in various posts, they were fired. One has to wonder whether Jack Dorsey is next, especially as he doesn't seem to understand the...; Tags: Twitter, Project Management, Tools & Techniques, Manufacturing, Strategy, It Operations, It service Management, Management, Dennis Howlett; Blog posts 2008-04-24
Twitter's race for stability: VP Mighdoll out: Twitter's VP of engineering and operations Lee Mighdoll has reportedly left the company. According to Silicon Alley Insider, which has been doing a bang-up job staying on top of the Twitter corporate shuffling, Mighdoll has left the company. Silicon Alley Insider's Peter Kafka reports that Mighdoll and...; Tags: Twitter, Silicon Alley Insider, Project Management, Tools & Techniques, Strategy, Leadership, It Operations, It service Management, Management, Larry Dignan; Blog posts 2008-04-24
Shock! Dog bites postman! Mainframer attacks Linux to push AIX: Once upon a time I did a few articles for searchenterpriselinux at techtarget.com, but we parted ways very quickly over their commitment to Red Hat's anti-Sun marketing strategy. Ken Milberg, a guy I think I first ran into in the context of my original 2002...; Tags: Operating System, Sun Microsystems Inc., IBM AIX, Duck, IBM Corp., Attack, Linux, UNIX, Operating Systems, Open Source, Software, Paul Murphy; Blog posts 2008-04-22
An Earth Day Valentine for smart metering technology: Welcome to my own personal Earth Day morning nightmare, in which I have just wasted all 10 minutes worth of water trying to get the hot water heater to trigger at my hotel. I have to run a three-hour-long panel session in a mere three hours, and I'm the sort...; Tags: Echelon, Haaser, Data Centers, Networking, Storage, Hardware, Data Management, Heather Clancy; Blog posts 2008-04-22