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- ITIL® v3 Foundation
- View Available Dates and LocationsIn this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you'll learn the core disciplines of ITIL best practices. Upon completing this course, you'll be...
- Tags: Vancouver, Washington, Information Technology, Toronto, Calgary, Ottawa, ITIL, Process Improvement, It Services, Quality, Business Operations
- Training 2008-01-01
- ICMI - Implementing A Cisco Multicast Infrastructure
- View Available Dates and LocationsIn this course, you will learn how infrastructures are multicast enabled to support the efficiency of multicast business applications and services. Learn to identify Cisco products and protocols required to implement multicast solutions in both local and wide area networks within your...
- Tags: Schaumburg, IP Multicast, Ottawa, Cisco Systems Inc., Global Knowledge, Chicago, Networking, Network Technology
- Training 2008-01-01
- City of Ottawa Successfully Amalgamates 12 Organizations Into One Integrated City
- The capital of Canada and its fourth largest city, Ottawa is a thriving G8 technology and business center with an enviable quality of life and a diverse population. The challenge was to integrate the various technologies, business processes and services supporting 11 separate municipalities and one regional government into a...
- Tags: Ottawa, IBM Corp., Project Management, Tools & Techniques, Government, Strategy, It Operations, It service Management, Management
- Case studies
Additional Resources
- "Gone Google" campaign goes global
- The "Gone Google" campaign, which includes those billboards about reasons business customers have abandoned traditional software and made the switch to Google Apps, is heading overseas. The campaign, which was initially launched in the U.S. only, will be launching in other countries, including the U.K., France, Canada, Japan, Australia and...
- Tags: Google Inc., Google Apps, Cloud Computing, Sam Diaz
- Blog posts 2009-10-18
- Vbuzzer Messenger 2.5.284 beta (Windows)
- VoIP service software for pc to phone voice calls, mobile voip calls, web calls, and click to call from browser. VoIP service also include US & Canada phone numbers, local phone plans, long distance and international calling plans. In additon to pc to phone service, Vbuzzer also allows the use...
- Tags: PC-to-phone, Phone, Microsoft Windows, Beta, Softroute, Telephony, Telecom & Utilities, VOIP, Telecommunications, Networking
- Software downloads 2009-09-30
- Rocky dreams
- Sounds reasonableRock development was so far along, I believe it was down to the fab yields for the go/no-go decision. But Sun has always prided itself on having production products ready when they show it off publicly. This always avoided the obvious "vaporware" negative publicity. So if Sun does what...
- Tags: Government, Vertical industries, fab, right-wing
- Discussion threads 2009-09-19
- Microsoft SharePoint 2007 for Developers
- View Available Dates and LocationsMicrosoft SharePoint 2007 provides a variety of functions, including enterprise content management, automation of business processes, and business intelligence and reporting. Although SharePoint is rich in features and capabilities, common concepts and developer tasks are universal to every type of SharePoint project....
- Tags: Developer, Microsoft SharePoint, Microsoft Corp., Content Management, Collaboration, Groupware, Enterprise Software, Software
- Training 2009-09-01
- IUM - Implementing Unified Messaging
- View Available Dates and LocationsIn this Authorized Cisco course, you will gain the knowledge and skills required to configure, add subscriber accounts, and implement auto attendants for Cisco Unified Messaging on a network. You will learn the essential methods for installing, configuring, maintaining, and conducting moves, adds, and changes for...
- Tags: Cisco Unity, Unified Messaging, Cisco Systems Inc.
- Training 2009-09-01
- (Photos: Inside a nuclear reactor)
- (Photos: Inside a nuclear reactor)Not sure about the "... world's first..." bit.According to Wikipedia, the Idaho reactor started up in 1951. Chalk River, on the Ottawa River in Canada was started up in 1945, and by 1947 was the most powerful research reactor at the time. The...
- Tags: reactor, photograph
- Discussion threads 2009-07-10
- VMware vSphere: Fast Track [V4]
- View Available Dates and LocationsThis intensive, extended-hours training course focuses on installing, configuring, managing, and troubleshooting VMware® vSphere and integrates advanced command line and scripting. It combines the complete content of the VMware vSphere: Install, Configure, Manage [V4], VMware vSphere: Manage Availability [V4], and VMware vSphere:...
- Tags: VMware Inc., Virtualization, Hardware
- Training 2009-07-01
- Implementing and Administering Windows 7 in the Enterprise
- View Available Dates and LocationsIn this exclusive Windows 7 training course, you will gain the knowledge and skills you need to successfully install, maintain, and troubleshoot Windows 7 computers. Through practical labs, you'll get invaluable experience with installation and upgrades, remote access, and the new desktop environment....
- Tags: Microsoft Windows 7, Microsoft Windows, Operating Systems, Software
- Training 2009-07-01
- Google Street View images can now be "deleted"
- Google Street View images can now be "deleted"Street view should be bannedShould be banned in all city and residental locations. I have not found the service useful at all and that to me just leaves the service as a better tool for evil then good... Places like Iran must be...
- Tags: Google Inc., Google Street View, Google Street View Image, Street View
- Discussion threads 2009-06-22
- RIM and Google: The Perfect Storm?
- A "Perfect Storm": The Linux-based Android OS, and tight integration with Google's web services, running on BlackBerry hardware and connected to RIM's corporate messaging/calendar syncing infrastructure would be an unstoppable mobile enterprise device platform that not even Apple's iPhone, Windows Mobile or Palm webOS could dare...
- Tags: Google Inc., Research In Motion Ltd., RIM BlackBerry, Handhelds, Hardware, Jason Perlow
- Blog posts 2009-05-27
- Canadian Fire Safety Officer Puts SmartDraw and MobileEyes Responder to the Test
- Since 1997, Rick Percival has been the fire prevention-safety officer for Environmental Health and Safety at Carleton University, One of Ottawa's largest post secondary educational institutions and the "Home away from home" to more than 25,000 students, faculty, staff and visitors. They needed a faster, more accurate and efficient way...
- Tags: Officer, SmartDraw.com
- Case studies 2009-05-06
- The Ottawa Hospital Enables Full End to End Integration With Largest Vendors to Improve Efficiency
- The Ottawa Hospital wanted to support a Ministry of Finance initiative to introduce e-commerce to the healthcare supply chain to drive greater efficiency and enhance quality of care and expedite and improve the accuracy of purchasing processes with major medical and surgical supply vendors. The challenge was to improve visibility...
- Tags: Supply Chain, Hospital, Oracle Corp., Health Care, Integration, Supply Chain Management (SCM), Healthcare, Purchasing & Procurement, Channel Management, Vertical Industries, Benefits, Enterprise Software, Software, Business Operations, Marketing, Human Resources
- Case studies 2009-05-01
- Security+ Prep Course
- View Available Dates and LocationsCompTIA's Security+ is the premier vendor-neutral security certification and is included in the approved list of certifications to meet DoD Directive 8570.1 requirements. Our Security+ courseware has received CompTIA Authorized Quality Curriculum CAQC approval. The CompTIA CAQC symbol assures you that all test...
- Tags: Washington, CompTIA, CompTIA CompTIA Authorized Quality Curriculum Symbol, PKI, Security
- Training 2009-05-01
- VMware vSphere: Install, Configure, Manage [V4]
- View Available Dates and LocationsThis hands-on training course explores installation, configuration, and management of VMware vSphere, which consists of VMware ESXi/ESX and VMware vCenter Server. You will develop and reinforce your skills in 24 hands-on labs, with lab time and lecture evenly split throughout the course. ...
- Tags: Dallas, Raleigh, Minneapolis, Houston, Schaumburg, San Jose, Phoenix Technologies, Toronto, San Francisco, Baltimore, Atlanta, VMware Inc., Boston, Denver, Charlotte, Chicago, Seattle, Virtualization, Hardware
- Training 2009-05-01
- Introduction to Information Technology
- View Available Dates and LocationsIn this introductory course, you will learn the basics of computers, operating systems, and communication. With the help of interactive exercises, you will learn about common network protocols, the use of addressing to communicate over the network, and the role of the OSI...
- Tags: OSI, Network, Information Technology, Networking, Wireless And Mobility
- Training 2009-05-01
- Network+ Prep Course
- View Available Dates and LocationsCompTIA's Network+ is the premier vendor-neutral networking certification. Our Network+ Prep Course is designed to provide the foundation you need not only to be productive on the job but also to be successful in more specialized topics and in your pursuit of vendor-specific...
- Tags: Certification, Network, CompTIA, CompTIA CompTIA Authorized Quality Curriculum Symbol, Networking
- Training 2009-05-01
- Communication Server 1000 6.0 Architecture and Upgrades Boot Camp
- View Available Dates and LocationsIn this Boot Camp, you will get an introduction to the Communication Server CS 1000 Unified Communications Management and Common Services UCM CS architecture, its features, and performing upgrades. Through demonstrations, hands-on labs, and classroom discussions, you will learn about...
- Tags: Software, Raleigh, Schaumburg, Washington, San Jose, Toronto, Chicago, Tools & Techniques, Servers, Management, Hardware
- Training 2009-05-01
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