order snafu

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Dell blames Citi, India call center for order snafus

Dell blames Citi, India call center for order snafusThat's No answerto me.The problem I see in your story is not so much the fact that you encountered paiement problems, and the reason why these occured, or the fact that you thought you might be charged twice. The problem is that...

Tags: Call centers, Customer relationship management (CRM), responsiveness, Dell Computer Corp., call-center, order snafu, help desk, Citigroup Inc.

Discussion threads 2007-12-20

Additional Resources

Texas gov. intercedes in failing IBM project

Texas gov. intercedes in failing IBM projectCouldn't happen to two nicer parties ...As far as IBM is concerned, it's business as usual; the customer is to be told what they are going to get and how much they are going to pay for it, and they better learn to like...

Tags: Strategy, IT knowledge, IBM Corp.

Discussion threads 2008-11-18

XP era ends: Will Vista step up?

XP era ends: Will Vista step up?All software eventually expires and is upgraded.The operating system is no different.Personally, I think that this entire conversation has been missing the point.Most people, by which I mean consumers not IT staff, don't care what operating system is on their computer. They will use...

Tags: Service Pack 1, Microsoft Windows XP, Microsoft Windows Vista, operating system

Discussion threads 2008-06-16

Sony drops its $49 "no crapware" fee

The blogosphere is buzzing today with contempt for Sony, which just outlined its Fresh Start program and immediately ran into a buzzsaw of criticism for its plan to charge $49.99 for the privilege of getting a crapware-free PC. The echo chamber at Techmeme is working overtime, led by Engadget: "Sony has the...

Tags: Sony Corp., Sony Vaio, Desktops, Hardware, Ed Bott

Blog posts 2008-03-21

The Moore's Law of open source

The Moore's Law of open sourceAs I told you this is the end of M$!With the OSS revenue following Moore's law, very soon there will no more money left for the M$ beast who will starve to death.A couple of .... corrections ....."In proprietary systems code is often tossed out...

Tags: open source

Discussion threads 2008-03-14

Pakistan on the YouTube black hole: Never mind

Having neatly knocked YouTube off the net for several hours, exposing a key vulnerability in the BRG system and creating a small tumult within Pakistan, the government has now changed course and removed the block on YouTube, AP reports. The Pakistan Telecommunication Authority told Internet service providers...

Tags: YouTube Inc., Pakistan, Internet Service Providers (ISPs), Internet, Government, Gender And Diversity, Fax, Channel Management, Human Resources, Marketing, Richard Koman

Blog posts 2008-02-26

News to know: IE 8; 50W dual-core PC; Oracle; NetSuite; Dell snafu

Notable headlines: George Ou: Hitting 50W peak on a dual-core desktop computer Mary Jo Foley: Internal Microsoft IE 8 build passes the Acid standards test. MSDN blog. Opera: Acid or no, its Microsoft antitrust complaint goes forward Adrian Kingsley Hughes: First...

Tags: Google Inc., Facebook, Larry Dignan, Dell Computer Corp., Dual-core, Oracle Corp., PC, NetSuite Inc., Health Care, Microsoft Internet Explorer, Microsoft Corp., OpenOffice, Keyboards, E-health, Business Structures, Vertical Industries, Healthcare, Benefits, Processors, Office Suites, Software, Hardware, Peripherals, Finance, Enterprise Software, Human Resources, Semiconductors, Components

Blog posts 2007-12-20

Day 14 of the old-coffee-in-the-keyboard trick.

Day 14 of the old-coffee-in-the-keyboard trick.yes, kellys such a manly name isnt it..."I found myself chatting with Kelly. After giving "him" all"lol ive never met a "him" called kelly...LMAO---Typical Corporate Crappp.............I recieved my typical bulk mail from ZDnet today, and finding this CONTINUING SAGA of the Coffee in the Keyboard...

Tags: Dell Computer Corp., NOW HERE

Discussion threads 2007-07-17

Google Checkout vs. eBay Pay Pal: Where is the competition?

Google’s much hyped Google Checkout is not turning out to be the eBay PayPal killer that was speculated at launch less than two months ago.Google planned on users flocking to “Find it with Google. Buy it with Google Checkout,” but the touted “checkout option that makes buying across the web...

Tags: Google Inc., Google Checkout

Blog posts 2006-08-20

Another security hole found in Excel

Another security hole found in ExcelAnother security hole found in ExcelLooks like Excel is trying to catch up with OpenOffice in security flaws ;)[i] "In order for this attack to be carried out, a user must first open a malicious Excel document that is sent as an e-mail attachment or...

Tags: Microsoft Office, Viruses and worms, OpenOffice, security, Microsoft Corp., Microsoft Excel, Looks like Excel, security flaw, security hole

Discussion threads 2006-07-06

With DRM (aka: C.R.A.P.), MTV's URGE aims to restrict playback

In case you missed it, in my ongoing attempt to enlighten the world about the evils of digital rights management technology (aka: C.R.A.P. -- also see CRAP, The Movie and CRAP, The Sequel), I noticed how fellow blogger Ed Bott discovered some onerous language (language that's empowered by...

Tags: MTV, digital-rights management

Blog posts 2006-06-09

Microsoft's 'Eolas patch' to hobble IE this week. Advantage: Firefox

A ZDNet reader that goes only by the name of John e-mailed me yesterday to remind me that today -- April 11 2006 -- is Internet Explorer's official Eolas day of reckoning. Going out in today's superpatch Tuesday batch of patches is an update to Internet Explorer that will...

Tags: Eolas Technologies Inc., Microsoft Internet Explorer, Mozilla Firefox

Blog posts 2006-04-11

Are security vendors prepared to deal with virtual machines? Probably not

Yesterday, I penned another blog that extolled the virtues of virtual machine VM technologies like VMware's namesake Workstation product. For that specific entry, I talked about what happens when a virtual machine that was created on an AMD-based system is moved over to an Intel-based system. In my...

Tags: virtual machine

Blog posts 2006-02-28

MacBook Pro 2.16GHz Web snafu

The roller coaster ride of Apple ship dates keeps on rolling. Yesterday I posted a note about a new third configuration of the MacBook Pro that Apple was offering on the high end - a previously unannounced 2.16GHz model.When a sharp PowerPage reader noted that the new 2.16GHz MacBook Pro...

Tags: Apple Computer Inc., 2.16GHz MacBook Pro

Blog posts 2006-02-16

SNARFing your way through e-mail

SNARFing your way through e-mailI have an idea...Instead of a million people coming in here to post anti-Microsoft comments about sillyness, how about we reflect on something positive Bill Gates has recently done: http://bink.nu/Article5475.binkI applaude him, and his wife.MS Outlook already has rules . . .Go to Tools Rules...

Tags: Groupware, Microsoft Office, Mozilla Thunderbird, Now Let, Microsoft Outlook, SNARF, e-mail, Microsoft Corp.

Discussion threads 2005-12-02

Just do the job!

I’m on a bit of a rant today, so forgive me if I come off a bit angry. Everywhere you turn these days it seems that we are being bombarded with messages regarding the product or service or process that will take our business to the next level or...

Tags: job

Blog posts 2005-10-14

Missteps forced Palm's hand

Missteps forced Palm's handOne other factorThe market for Palm-sized devices is shrinking. This is a marriage of convenience, but in the end, both companies will succumb to the onrushing tide of cell phones and Blackberries.Here's Why I Quit Buying ThemI quit buying Palms for three reasons: Non-replaceable batteries, color...

Tags: Cellular phones, Handhelds, Kyocera Wireless Corp., Palm Inc.

Discussion threads 2005-09-27

Is the lack of open source marketing a problem?

Is the lack of open source marketing a problem?Used software salesmen[Marketers hate to be considered a frill, but in this case some are.]FORD certainly considers them a frill, as they have layed off hundreds in the last month.Maybe you can compare open source to evolution. Evolution is a chaotic system...

Tags: Marketing research, marketing, Amiga, open source

Discussion threads 2005-08-25

Dell's dirty words: Offshoring, proprietary

Dell's dirty words: Offshoring, proprietaryWait a minute...Dell slamming proprietary? Aren't their motherboards and power supplies and cases proprietary, *purposely* engineered to not work with commodity pieces?Personal Failure?It's very interesting that he used the words "Personal Failure". Of course, he didn't get laid off although he claims responsibility.lol, now that is...

Tags: Outsourcing, Dell Computer Corp., Apple Inc.

Discussion threads 2004-11-05