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- BEA-Oracle products assimilation roadmap analyzed, but what about the sales forces?
- Here's the third-day story on the BEA-Oracle merger development: How would the various products line up? Rich Seeley talks with several analysts, myself included, in this in-depth story about the ways in which tools, app servers, portals, transaction monitors, SOA components, and other integration middleware like ESBs...
- Blog posts 2007-10-16
Additional Resources
- Chatting (Not Chattering) About Salesforce - Part I
- (NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog. Â Let's see how that...
- Blog posts 2009-11-23
- Art of the software deal can get messy
- Software buyers and vendors are increasingly butting heads amid a budget squeeze and increasingly aggressive sales tactics, according to Gartner. In a series of presentations at the Gartner IT Symposium in Orlando, analysts walked buyers through a few negotiating tactics with the likes of SAP, Microsoft, Oracle,...
- Blog posts 2009-10-20
- Saluting SAP & Oracle Communities
- Oracle & the D/B that wasn'tMy salute to Oracle is the middle finger flip off.I had the misfortune to be obliged to use the worst, least stable, most authoritarian, user antagonistic system ever -- Oracle's $50,000,000 digital boat anchor, custom kluged for Danka Copiers, St Petersburg FL & TorontoNaturally the...
- Discussion threads 2009-10-14
- Clouds vs. Appliances
- I still prefer DistributedWhen you set up the Namespace "properly" a sysadmin can handle both client and server machines - i.e. No gurus vs. grunts. With the same configuration on all machines, it is easy to bring machines up in short order. Client maintenance consists of 1) Reboot and then...
- Discussion threads 2009-10-10
- Salesforce.com Plays In the Enterprise - Again
- Back in 1999, I was a salesforce.com user and at that time, it was a rather kludgy sales force automation application that didn't do much right - for example if I tried to export a .CSV file it gave me an .XLS file and vice versa.  I read something by Marc...
- Blog posts 2009-10-07
- DIRECTV, Inc. Continues to Drive Improvements in Customer Service and Sales Processes
- DIRECTV, Inc. wanted to reduce reliance on a paper-based process for tracking sales and pipelines, which resulted in agents having outdated information and streamline contact center operations to eliminate duplicate calls to multiple locations and to accelerate service. The challenge was to empower a geographically-dispersed sales force with tools to...
- Case studies 2009-10-01
- ESIZE Netherlands B.V. Streamlines Sales Processes, Improves Management Decisions With Reporting Tools
- ESIZE Netherlands B.V. wanted to implement a user friendly customer relationship management tool for the company's sales force and management and replace data silos with complete, uniform, registered client dossiers. The challenge was to deliver enhanced reporting for better insight into sales and use a tested software solution that does...
- Case studies 2009-09-01
- Kodak Graphic Communications Group Accelerates Lead-to-Cash Cycle With Integrated Customer View
- Kodak Graphic Communications Group wanted to improve the effectiveness of sales and service initiatives for GCG's operations in the Europe, Africa & Middle East region and attain a consolidated view of the sales pipeline to drive more accurate forecasts. The challenge was to replace numerous disparate contact information management systems...
- Case studies 2009-09-01
- The clouds are gathering for Coupa
- Sometimes I read something and it makes me smile from ear to ear, most often because it generates another of those ah-ha moments that keep tech people motivated. Reading Vinnie Mirchandani's SCARS: SaaS and Cloud Allowance Rebate System was one of those moments. Much as I am tempted...
- Blog posts 2009-08-07
- Handicapping the CRM field: Oracle leads the pack (but the race is tight)
- ZDNet Australia has handicapped the field of customer relationship management software and it appears that Oracle's on-demand and on-premise suite comes out on top with a score for 4.5 on a scale of 5. SAP and Salesforce scored a 4 rating overall on the same scale. ...
- Blog posts 2009-07-13
- SAP: Is the worst over?
- Analysts have been tripping over themselves trying to call the trough of demand for SAP applications. SAP detailed quote has been upgraded twice in two days. Bank of America-Merrill Lynch upgraded SAP to buy from neutral on Thursday given "the low expectation level." Simply put, business isn't...
- Blog posts 2009-07-09
- Saas? We're too busy making ERP work
- It's sometimes good to be reminded that while the industry hype is around saas/cloud/on-demand that there is still another world out there where customers are wrestling with more traditional approaches to computing. The other evening I had a conversation with Erick Kimberling, CEO of Panorama Consulting. Panorama...
- Blog posts 2009-07-02
- News to know: Apple, iPhone 3GS; Google Voice; Blu-ray; Bartz
- Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Jason Hiner: Apple thumbs nose at Palm, reports 1 million iPhone 3G S units sold in 3 days CNBC:...
- Blog posts 2009-06-23
- IBM Case Study: Oriflame Cosmetics
- Oriflame Cosmetics is one of the world's fastest-growing cosmetics companies, selling high-quality natural skincare and cosmetics products through an independent sales force outside the traditional retail environment. To keep its complex business on track and maintain its rapid rate of growth, Oriflame Cosmetics needed a complete, integrated management platform. The...
- Case studies 2009-06-01
- Is an IBM purchase of Red Hat inevitable?
- Despite a bevy of questions---looming competition from Oracle, takeover rumors and a weak economy---Red Hat appears to be humming along, according to Jeffries analyst Katherine Egbert. But in the long run, Red Hat will have to be subsumed into a large company---most likely IBM. In a research...
- Blog posts 2009-05-15
- Your next software buying decision: zero cost?
- Your next software buying decision: zero cost?Open Source it!The beauty of open source technologies and hiring skilled talent not people who want to haul in a bunch of proprietary software the extorts tens of thousands of dollars for nothing on return.Having skills to develop and maintain your own infrastructure is...
- Discussion threads 2009-05-01
- Your next software buying decision: zero cost?
- My piece about SugarCRM contains a line from Vinnie Mirchandani that's been ringing in my ears: "They're tiny." What's tiny about: Free edition 400,000 users 50,000 systems Commercial customers 100,000 users 5,000...
- Blog posts 2009-05-01
- Groupe Meeschaert Improves Customer Lifecycle Management and Marketing Effectiveness
- Groupe Meeschaer wanted to implement a Customer Relationship Management CRM solution within an adaptive information system architecture and meet International Organization for Standardization parameters, including sales and campaign management. The challenge was to consolidate all company services through a single CRM solution, including market index tables trading business market, back-office...
- Case studies 2009-05-01
- SAP software revenue skids in first quarter; Maintenance terms tweaked
- SAP's first quarter software revenue---an indicator of maintenance and services health skidded 33 percent due to a "difficult operating environment" and a tough year ago comparison. Meanwhile, SAP altered its maintenance pricing plans to allay customer concerns. SAP on Wednesday reported first quarter net income of €204...
- Blog posts 2009-04-29
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