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Oracle CRM - Innovation Free or Innovative?

Oracle CRM - Innovation Free or Innovative?Innovation in all its gloryPaul,You're right about innovation natch. In my view there are two categories to think about for innovation, customer intimacy and operational excellence. Too many people is CRM look no further than customer intimacy experience and think their job...

Tags: Leadership, Strategy, CRM, Oracle Corp., innovation, Paul

Discussion threads 2009-02-25

Oracle CRM: spot the disconnect

Oracle CRM: spot the disconnectOracle's 10Q and CRMSome more color from the 10Q:On Demand revenue growth was positively affected by foreign currency rate fluctuations of 4 percentage points in the first quarter of fiscal 2009. Excluding the effect of currency rate fluctuations, On Demand revenues increased in the first quarter...

Tags: Customer relationship management (CRM), Advertising & Promotion, Anthony, Oracle Corp., Demand revenue, CRM, Oracle CRM, currency rate fluctuation

Discussion threads 2008-09-25

Salesforce.com transitions to platform as a service

Salesforce.com transitions to platform as a serviceOracle CRM On Demand and SalesForce AvailabilityThis article states that salesforce.com consistently provides above 99.9 percent availability and the best deployments of Siebel and Oracle are closer to 96- to 97-percent available. A couple of data points for you:1) Oracle's CRM On Demand warrantees...

Tags: Sales force management, Salesforce.com Inc., Oracle CRM, warrantee, CRM, Oracle Corp.

Discussion threads 2007-07-30

Bright ideas, big wait on tech payback

Bright ideas, big wait on tech paybackPotential of many ideas still not realisedIn the article it was stated that Larry Ellison took Codd's ideas from IBM and implemented them. This isn't really the truth. Ellison took IBM's proposed implementation of Codd's ideas. We are still living with the consequences of...

Tags: Databases, Bright Ideas, tech payback, Codd, Oracle CRM, Oracle Corp.

Discussion threads 2005-03-24

Additional Resources

Chatting (Not Chattering) About Salesforce - Part I

(NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog.  Let's see how that...

Tags: Salesforce.com Inc., Customer Service, Twitter Inc., Sales Force, Customer, CRM, Integration, Force.com, Service Cloud 2, Sales Force Management, Sales Strategy, Sales, Paul Greenberg

Blog posts 2009-11-23

Salesforce Chatter: Social operating systems emerge on the IT stage

The next big shift: Intranets, portals, and software suites that are the integrating force of the social fabric for our organizations. This morning's announcement here at Dreamforce today from Salesforce of Chatter, an enterprise-class realization of Facebook and Twitter, is further evidence of the industry's push for social Web capabilities...

Tags: Salesforce.com Inc., Information Technology, Operating System, Environment, Social Computing, Chatter, Status Update, Groups, Sales Force Management, Social Networking, Sales, Online Communications, Marketing, Advertising & Promotion, Dion Hinchcliffe

Blog posts 2009-11-18

News to know: AT&T, Verizon; T-Mobile; Microsoft CRM; Win7; datacenters; Sony-Ericcson

Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage.: Sam Diaz: AT&T sues Verizon Wireless, calls map ad "misleading" but doesn't dispute accuracy Matthew Miller: T-Mobile experiences...

Tags: Apple iPhone, Google Inc., Data Center, Dana Gardner, Dana Blankenhorn, Verizon Communications Inc., Andrew Nusca, T-Mobile, AT&T Corp., Microsoft Corp., Matthew Miller, Microsoft CRM, Sam Diaz, CRM, Data Centers, Microsoft Windows 7, Smart Phones, Tools & Techniques, Storage, Hardware, Data Management, Operating Systems, Microsoft Windows, Software, Consumer Electronics, Personal Technology, Management

Blog posts 2009-11-04

Microsoft seeks to lure Salesforce, Oracle users with six months free of CRM Online

Even for free, why use junk? There are much better options.The slide in profit margins at Microsoft continues . . . . ImposterYou didn't say "baroque".

Tags: Microsoft Corp., Salesforce.com Inc., CRM, Oracle Corp.

Discussion threads 2009-11-03

Microsoft seeks to lure Salesforce, Oracle users with six months free of CRM Online

On the heels of yesterday's price cut for a number of Microsoft-hosted enterprise cloud service offerings, the company is introducing a "free for six months" deal, in the hopes of attracting Salesforce.com and Oracle CRM On Demand users. by Mary Jo Foley

Tags: Salesforce.com Inc., Oracle Corp., Microsoft Corp., CRM, Sales Force Management, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Sales, Marketing, Software, Mary Jo Foley

Blog posts 2009-11-03

Jigsaw Pieces Can Be More Agile Than Platforms

Box.net, the little company that likes to tweak Goliath Microsoft's nose with digs at Sharepoint - the billboard above is near Microsoft's silicon valley digs -  announced an alignment with Salesforce.com CRM earlier today. Nothing earth shattering here at first glance: it makes perfect sense for...

Tags: Salesforce.com Inc., Software-as-a-service, Microsoft SharePoint, Compliance, Box, Content Management, Collaboration, Groupware, Software As A Service (SaaS), Enterprise Software, Software, Emerging Technologies, Oliver Marks

Blog posts 2009-10-22

News to know: Apple; Alex; Microhoo; Droid; FCC

Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Sam Diaz: Another strong quarter for Apple; credit strong iPhone, Mac sales Jason D. O'Grady: Apple announces most profitable...

Tags: FCC, Google Inc., Larry Dignan, Advertisement, Information Technology, Dana Blankenhorn, Mary Jo Foley, Apple Inc., Microsoft Corp., Adrian Kingsley-Hughes, Sam Diaz, Microsoft Windows 7, Microsoft Windows, E-books, Federal Government, Service-Oriented Architecture (SOA), Operating Systems, Software, Personal Technology, Government, Web Services, Enterprise Software

Blog posts 2009-10-20

Future ERP

Brian Sommer's provocative post that juxtaposes SAP's technology thinking around the 'old' and 'new' worlds provides insights into something SAP was talking about last year - the two speed world of ERP. At the back end there is still plenty to do, hardening applications, winkling out recurring bugs...

Tags: Innovation, Salesforce.com Inc., Financial, SAP AG, ERP, Brian Sommer, Brian, S-curve, Cloud Infrastructure, BRP, Cloud Computing, Virtualization, Enterprise Software, Hardware, Software, Dennis Howlett

Blog posts 2009-10-19

Oracle's big plan: Double revenue in five years

Oracle capped off its OpenWorld conference with a powwow with analysts where management was described as extremely confident about the company's prospects. Although I'm not sure you could ever describe Oracle management as timid---does Larry Ellison allow that?---analyst notes seem to portray executives as exceedingly confident. Judging...

Tags: Revenue, Oracle Corp., Ross MacMillan, Tools & Techniques, Operational Accounting, Management, Finance, Larry Dignan

Blog posts 2009-10-16

News to know: Oracle OpenWorld; Google Wave; Intel; Windows 7; WiFi

Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Sam Diaz: Ellison's keynote: Linux, Exadata, the Governator and more Paul Greenberg: Oracle OpenWorld 2009 - Social CRM...

Tags: Apple iPhone, Google Inc., Wi-Fi, Sam Diaz, Netbook, Intel Corp., Microsoft Windows 7, Netbooks, Nettops & MIDs, Microsoft Windows, Hardware, Operating Systems, Software

Blog posts 2009-10-15

Oracle OpenWorld 2009 - Social CRM Technology Rears an Actual Head

I am almost always in awe of Oracle OpenWorld.  The scope of this conference is spectacular. Can you imagine an event that the attendance is down to 37,000 attendees?  Actually, that puts me in awe of their event planners more than even the event. How in the name of whoever...

Tags: Oracle Corp., Siebel Systems Inc., CRM, Anthony Lye, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-10-14

What we may/may not hear @ Oracle Open World this week

Watch for movement on these matters Last night, Oracle’s annual mega event, Oracle Open World, opened. This event draws some 37,000 people to San Francisco to hear, see and speak all things Oracle. With the keynotes starting in mere minutes, I thought I’d offer up my thoughts...

Tags: Probability, Oracle Corp., MySQL, Sun Microsystems Inc., Oracle Open World, Software As A Service (SaaS), Databases, Managed Hosting, Open Source, Emerging Technologies, Enterprise Software, Software, Data Management, Brian Sommer

Blog posts 2009-10-12

Salesforce.com, Dell target SMBs

Dell and Salesforce.com said Monday that they will team up to target small and mid-sized businesses. The announcement, which coincides with Oracle's OpenWorld, goes like this: The companies will launch certified Dell-Salesforce.com customer relationship management bundles via the cloud. Pricing will start at...

Tags: Salesforce.com Inc., Dell Computer Corp., Small And Medium Business, Sales Force Management, Sales, Larry Dignan

Blog posts 2009-10-12

Salesforce.com Plays In the Enterprise - Again

Back in 1999, I was a salesforce.com user and at that time, it was a rather kludgy sales force automation application that didn't do much right - for example if I tried to export a .CSV file it gave me an .XLS file and vice versa.  I read something by Marc...

Tags: Salesforce.com Inc., Accounting, Financial, Sales Force Management, Sales Force Automation (SFA), Sales, Enterprise Software, Software, Paul Greenberg

Blog posts 2009-10-07

DIRECTV, Inc. Continues to Drive Improvements in Customer Service and Sales Processes

DIRECTV, Inc. wanted to reduce reliance on a paper-based process for tracking sales and pipelines, which resulted in agents having outdated information and streamline contact center operations to eliminate duplicate calls to multiple locations and to accelerate service. The challenge was to empower a geographically-dispersed sales force with tools to...

Tags: Customer Service, Oracle Corp., Mobile, Contact Center, Sales Process, Sales Strategy, Sales Force Management, Call Centers, Customer Relationship Management (CRM), Sales, It Operations, Enterprise Software, Software

Case studies 2009-10-01

Linea Madrid Gains the Ability to Deliver Personalized and Proactive Citizen Support Services With IT Solution

Linea Madrid wanted to ensure a consistent standard of quality across all of the support services' consultation channels and optimize efficiency and proactive capabilities by offering increased and more personalized services, with available public resources. The challenge was to implement a consolidated IT solution to provide an integrated and consistent...

Tags: Oracle Corp., Support Services, Information Technology, Linea Madrid, It Services

Case studies 2009-10-01