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- Is your culture getting in the way of your IT success?
- Many enterprise IT investments lead to healthy debates about the best architectural or application approaches - but often forgotten is the culture of an organization itself. Commentary - While any planned enterprise IT investment leads to healthy debates about the best architectural or application approaches, too often left out...
- Tags: Job, Team, Information Technology, CRM, Advertising & Promotion, Team Management, Customer Relationship Management (CRM), Enterprise Software, Marketing, Management, Software, Panasonic Computer Solutions, IT management, culture, Jim King, Special to ZDNet, Jim King, Panasonic Computer Solutions, Special to ZDNet
- News items 2009-11-23
- AT&T launches Verizon counter-punch ad, keeps digging that hole
- There's a Cr-app for that!I only have one thing to say, Sprint! Well, two things, AT&T neglects to mention 4G. Well, three things, They are the most expensive carrier for the least amount of quality delivered. Oh wait, 4 things, I had an iPhone and loved the interface. In the...
- Tags: 3G, Smart phones, Cellular phones, Wireless and Mobility, AT&T Corp., Verizon Communications Inc., AT&T launches Verizon, AT&T Launches, ATT, Apple iPhone, advertisement
- Discussion threads 2009-11-19
- Why electronic health records have far to go
- Look at Kaiser's ExperienceI agree. It took Kaiser a tightly integrated delivery system 10 years and $4 billion to get to their current state with health IT. It is unlikely to expect other delivery systems to do much better.I can tell you why it is taking so long.The...
- Tags: Workforce management, training and certification, Tools & Techniques, HEALTHCARE, electronic health record, e-health, Learning, training
- Discussion threads 2009-11-18
- Hong Kong Institute of Education Cuts Internal Support Response Time From Seven to Two Days
- Established in 1994, the Hong Kong Institute of Education HKIEd is a leading provider of teacher education in Hong Kong. HKIEd is diversifying its mix of courses to allow students to acquire nonteacher training credentials, such as an International Executive Master of Arts in Education Leadership and Change. They are...
- Tags: Education, Oracle Corp., Hong Kong, Training, Teacher, HKIEd, Workforce Management, Roi/Tco, Training And Certification, Human Resources, Finance, Managerial Accounting
- Case studies 2009-10-01
- Personalised Banking Services With Microsoft Dynamics CRM
- Sales support had been provided partly by the Bank portal from the front-end. "However, the core banking systems used by the employees in the background mostly functioned as silos, resulting in the lack of feedback on the entire process of how the customers were served. The Microsoft Dynamics CRM 4.0...
- Tags: Microsoft Dynamics, Microsoft Dynamics CRM, Microsoft Corp., CRM, Sales Strategy, Banking, Portals, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Sales, Financial Services, Internet, Marketing, Software
- Case studies 2009-09-24
- ServePath GoGrid - an F5 customer profile
- I recently had the opportunity to communicate with Telemachus Luu, Director of Product Engineering at GoGrid, the Cloud Computing Division of ServePath. Please introduce your company and your role GoGrid is the leading Cloud Computing, hosted, Internet service that delivers true â€Control in the Cloudâ€. GoGrid enables system...
- Tags: Load Balancing, Environment, API, ServePath GoGrid, F5, Servers, Hardware, Dan Kusnetzky
- Blog posts 2009-09-11
- Diebold Increases Linux-Support Satisfaction, Decreases Support Costs by 50%
- Diebold wanted to improve support for the company's Linux environment on which it runs mission-critical systems, including its data warehouse based on Oracle Business Intelligence Enterprise Edition and Oracle E-Business Suite applications and find ways to continually improve operational efficiency without compromising service - including looking at ways to reduce...
- Tags: Oracle Corp., Environment, Diebold Inc., Servers, Hardware
- Case studies 2009-09-01
- Savvis on Cisco's Unified Computing System
- Bryan Doerr, Chief Technology Officer, Savvis and I communicated about Cisco's Unifed Computing System UCS. Here are his answers to some questions that were posed to him. Since Savvis currently operates 29 data centers (a total of 1.4 million square feet of space), his views could be seen as...
- Tags: Data Center, Virtualization, Environment, Cisco Systems Inc., Savvis Communications, Data Centers, Servers, Storage, Hardware, Data Management, Dan Kusnetzky
- Blog posts 2009-07-20
- To the Moon: Grumman, One Giant Landing for Mankind
- The historic Apollo 11 mission in July of 1969 culminated in the first manned moon landing. While many of the proud Americans who were involved in that project are no longer with us 40 years later, the technologies they built still live on, will be further refined, and will return...
- Tags: Spacecraft, Aircraft, LEM, Aerospace & Defense, Manufacturing, Jason Perlow
- Blog posts 2009-07-19
- Paglo SaaS offering provides means to harness untamed collection of log and IT resources data
- Paglo, the IT management software-as-a-service SaaS company, recently announced a new low-cost service that allows companies to tackle the Herculean task of trying to winnow out a rapidly growing mountain of log data. With log data piling up in terabyte leaps and increasing regulatory pressure to maintain...
- Tags: Security, Software-as-a-service, Performance, Information Technology, Service, Paglo Logs, Log Management Service, Software As A Service (SaaS), Managed Hosting, Cloud Computing, Performance Management, Emerging Technologies, Human Resources, Workforce Management, Dana Gardner
- Blog posts 2009-07-09
- WellAWARE of watching grandma
- WellAWARE of watching grandmaBehavioral Telecare Still In The MixWith all the talk recently of convergence between telecare and telehealth the latter is vital signs monitoring, here you finally get a partnership between two major national healthcare providers which are willing to bet on residential behavioral telecare to support aging in...
- Tags: VOIP, WellAWARE, HealthSense, QuietCare
- Discussion threads 2009-07-08
- Time to Put A Stake in The Ground on Social CRM
- The debate and discussion about what defines Social CRM a.k.a. CRM 2.0 vs. its traditional parent has been going on for about 2 years pretty regularly and started, according to thought leader Graham Hill almost a decade before that. Personally, I'm done defining it and am moving...
- Tags: Customer, Business, Tool, CRM, Social CRM, SCRM Business Strategy, Co-creation, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-07-06
- Corix Soaks in Enhanced IT Productivity and Performance With Dynamics NAV
- The Corix Group of Companies specializes in providing products and utility solutions for water, wastewater and sustainable energy sectors. Corix has grown in part via acquisitions which resulted in a patchwork of disparate IT systems that was proving costly to maintain. The company was looking for an IT solution that...
- Tags: Accounting, Financial, Performance, Information Technology, Microsoft Corp., Corix, Strategy, Financial Accounting, Management, Finance
- Case studies 2009-07-06
- Adeco Agropecuaria Improves Financial Visibility and Operational Efficiency With Hosted Application Model
- Adeco Agropecuaria wanted to replace dispersed systems with an integrated IT infrastructure to unify financial and operational information from the company's various units and standardize business procedures throughout the organization to support the company's growth and increase the competitiveness and productivity of its various enterprises. The challenge was to consistently...
- Tags: Oracle Corp., Financial, Adeco Agropecuaria, Financial Accounting, Finance
- Case studies 2009-07-01
- Massachusetts Educational Data Warehouse provides a host of tools
- Massachusetts is not the first state to create a data warehouse for educational data, but it is early to the field with a really robust set of tools for analyzing a variety of student information. For those of you new to data analysis (probably not many of you, but...
- Tags: Data Warehouse, Data, Tool, Massachusetts Educational Data Warehouse, Business Intelligence, Storage, Databases, Enterprise Software, Software, Data Management, Hardware, Christopher Dawson
- Blog posts 2009-06-26
- HP unveils financial planning and analysis solutions designed to both optimize and modernize IT operations
- LAS VEGAS -- Hewlett-Packard HP today unveiled its new HP Financial Planning and Analysis (FP&A) solutions, aimed at recession-beleaguered IT executives who need to cut costs, prepare for a service-based future, and run their departments like a business -- all at the same time. FP&A is part...
- Tags: Financial Planning, Hewlett-Packard Co., Financial, Information Technology, Analysis, FP&A, Business Leader, Strategy, Management, Dana Gardner
- Blog posts 2009-06-16
- The CIO is dead (long live the CIO)
- TechRepublic's Patrick Gray takes on the changing role of the CIO, writing that a C-level position for IT will no longer be warranted unless it evolves beyond the operational, shared-service mentality. You can find more posts like this on TechRepublic's IT Leadership blog. With the...
- Tags: CIO, Role, Information Technology, Technology, Service, C-level, Strategy, Management, Larry Dignan
- Blog posts 2009-06-03
- National Wireless Phone Distributor Streamlines Operations With Flexible ERP Solution
- Celluphone, a leading wireless phone distributor based in Los Angeles, California, was experiencing growing pains with its financial and warehouse systems. These systems were not integrated and lacked the functionality to adequately support the company's multicompany business model. Recognizing that its systems could not scale to meet growth goals, the...
- Tags: Telephone Company, Business Management, Wireless Phone, ERP, Inventory Management, Microsoft Corp., Wireless, Wireless And Mobility, Strategy, Cellular Phones, Telecom & Utilities, Enterprise Software, Management, Consumer Electronics, Personal Technology, Software
- Case studies 2009-06-01
- Latvia-Based Institute Enhances Students' Job Chances With Business Management Software
- Information systems are used for managing a wide range of key business functions - from human resources and payroll, to supply chain management and customer relationship management. Graduates with an in-depth knowledge of these systems have distinct advantages when it comes to competing in the job market. To give its...
- Tags: Microsoft Dynamics, Job, Supply Chain, Business Management, Microsoft Corp., Management Student, Supply Chain Management (SCM), Strategy, Enterprise Software, Software, Management
- Case studies 2009-06-01
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