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- NetSuite Case Study: Opal Telecom
- Opal Telecom provides wireline and wireless telecommunications services on the wholesale and business market to a wide range of customers in the United Kingdom. Opal needed to modernise its order management, prospecting, and help desk functions, and create an overall unified corporate workflow. Opal Telecom turned to NetSuite to bring...
- Tags: NetSuite Inc., Opal Telecom, Help Desk, Call Centers, Sales Strategy, Telephony, Telecom & Utilities, Telecommunications, It Operations, Sales, Networking
- Case studies
- Opal Telecom Builds Successful IVR Services Business With Intel Components
- When UK telecom service provider Opal Telecom, a wholly-owned subsidiary of Carphone Warehouse, decided to enter the network-delivered IVR services business, it looked around the marketplace for an IVR platform that would meet its needs in terms of both features and cost. To meet the growing demand for network-delivered services...
- Tags: Opal Telecom, IVR, Intel Corp., Interactive Voice Response (IVR)
- Case studies
Additional Resources
- How OpenDNS, PowerDNS and MaraDNS remained unaffected by the DNS cache poisoning vulnerability
- The short answer is being paranoid about tackling a known vulnerability. It's 2001, and Daniel J. Bernstein DJB, author of the then popular djbdns security-aware DNS implementation, is applying basic math principles to raise awareness on what's to turn into the "sky is falling" critical Internet vulnerability in 2008, in...
- Tags: DNS, Vulnerability, Anomaly, Attack, OpenDNS, MaraDNS, NSS, Domain Names, Networking, Internet, Dancho Danchev
- Blog posts 2008-07-25
- Telecom 2.0: Mind over matter
- ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.
- Tags: ntl:Telewest Business, Telecom & Utilities, Telephony, Channel Management, Telecommunications, Networking, Marketing
- White papers 2008-07-21
- News to know: Apple vs. Psystar; Intel; Microsoft and multicore; Linux kernel
- Notable headlines: Adrian Kingsley-Hughes: Apple sues Psystar Sam Diaz: Complaint: 'Invaluable good is being eroded' Larry Dignan: The end of the Mac clones? Jason D. O'Grady: Apple: See you in court Larry Dignan: Intel's second quarter delivers; Cheap laptop demand...
- Tags: Apple iPhone, Web, Larry Dignan, Linux Kernel, Apple Inc., Microsoft Corp., Multi-core, Twitter, Intel Corp., Virtualization, Linux, Channel Management, Mainframes, Open Source, Telecommunications, Hardware, Operating Systems, Software, Marketing, Servers
- Blog posts 2008-07-16
- Is the Dutch model the right reform for U.S. healthcare?
- Is the Dutch model the right reform for U.S. healthcare?a little betterIt's better, in that it involves some competition between private companies, and not full government involvement. It's also good that it provides coverage to everyone.However, as you stated, much of it is paid for by "the wealthy", which...
- Tags: Vertical industries, HEALTHCARE, Insurance, Dutch model, right reform, U.S. Healthcare, health care, reform, government, phone
- Discussion threads 2008-07-15
- Zoho lands Swisscom as partner
- Zoho said Tuesday that it will partner with telecom company Swisscom to offer the company's business applications to its enterprise customers. Swisscom has 300,000 business customers and for emerging software as a service SaaS player Zoho it's a big win. Zoho said in a post that the...
- Tags: Swisscom AG, Zoho Business, Human Capital, Telephony, Telecom & Utilities, Telecommunications, Human Resources, Workforce Management, Networking, Larry Dignan
- Blog posts 2008-07-15
- Moving house: diary of a dial-up user (part 2)
- Moving house: diary of a dial-up user (part 2)feel the painI can relate to your struggles in two ways. I had a similar bureaucratic nightmare trying to get my local telecom to come out and fix a faulty phone line, which had the disturbing effect of disconnecting the internet once...
- Tags: INTERNET, Telecom & Utilities, Processors, TELECOMMUNICATIONS, diary
- Discussion threads 2008-07-11
- News to know: iPhone 3G launch; Vista; Botnets; Dial-up diaries
- Notable headlines: The iPhone 3G rollout: Assessing the wild cards Steve O'Hear: Gallery: 25+ social networking apps for iPhone and iPod touch. Gallery right. Analyst: Most iPhone 3G buyers will pay more than $199 GigaOm: I Can't...
- Tags: Apple iPhone, Microsoft Windows Vista, 3G, Podcasts, Microsoft Windows Vista (Longhorn), Cellular Phones, Wireless, Consumer Electronics, Personal Technology, Internet, Operating Systems, Microsoft Windows, Software, Larry Dignan
- Blog posts 2008-07-11
- Verizon, Telecom Italia, and Brasil Telecom top the botnet charts in Q2 of 2008
- Verizon, Telecom Italia, and Brasil Telecom top the botnet charts in Q2 of 2008I proposed a solution a while back.Any ISP can see who is compromised. That's obvious from the accurate stats you have. My idea, simply put, enforce all zombied machines to a proxy. This proxy...
- Tags: Internet service providers (ISPs), Verizon Telecom Italia, Verizon Telecom, Zombied, Brasil Telecom, Verizon Communications Inc.
- Discussion threads 2008-07-10
- Verizon, Telecom Italia, and Brasil Telecom top the botnet charts in Q2 of 2008
- When was the last time you heard something in the lines of "We do our best to protect our customers from the threats posed by..." ? In reality though, the statement should end up like "protect our customers from the threats posed by the rest of our customers". China may...
- Tags: Telecom Italia, Verizon Communications Inc., Internet Service Provider, Malware, Internet Service Providers (ISPs), Cyberthreats, Spyware, Adware & Malware, Viruses And Worms, Security, Internet, Dancho Danchev
- Blog posts 2008-07-10
- Telecom immunity passes Senate, Obama votes yes
- Telecom immunity passes Senate, Obama votes yesugh.Freedom undermined by "security" AGAIN.
- Tags: Telephony, Telecom & Utilities, Obama, U.S. Senate, telecommunications
- Discussion threads 2008-07-09
- Telecom immunity passes Senate, Obama votes yes
- The Senate – with a yes vote from Barack Obama and a no vote from Hillary Clinton – passed the regrettable wiretapping bill today, which grants lawsuit immunity to telecommunications companies, The Wall Street Journal reports. Despite a spirited resistance by some Democratic senators who...
- Tags: Immunity, U.S. Senate, Vote, Telephony, Telecom & Utilities, Government, Telecommunications, Networking, Richard Koman
- Blog posts 2008-07-09
- Research Shows iPhone Penetration to Grow by 164 Percent
- Is the iPhone going to rule enterprise mobility? Consider this: a recent Goldman Sachs survey of its IT executives showed that 17 percent expect to support the iPhone 3G in the next year. That's a "very strong number especially at this early stage," says Goldman telecom analyst Jason...
- Tags: Apple iPhone, Research In Motion Ltd., Mobile, Goldman Sachs & Co., Armstrong, Advertising & Promotion, Marketing, Dave Greenfield
- Blog posts 2008-07-08
- Seven Tech ways to make America better this July 4
- Something about getting a new neck earlier this spring made me start thinking about how to change my life to make America a better place. Here a few that you can try to make the country better over the Fourth of July weekend: 1.) Turn off your...
- Tags: Phone, PC, Cell Phone, Computer, Productivity, Telecom & Utilities, Cellular Phones, Consumer Electronics, Personal Technology, Mitch Ratcliffe
- Blog posts 2008-07-02
- Tech, telecom join up to beat back trolls
- Tech, telecom join up to beat back trollsa larger problemThe laws concerning patents, copyrights, and trademarks have spiralled out of control. What was once protection for a short period of time for something truly inventive has become indefinite protection for any casually obvious concept.The "intellectual property" experiment has failed. We...
- Tags: E-mail, telecommunications
- Discussion threads 2008-06-30
- Tech, telecom join up to beat back trolls
- Seeing as how patent reform has died on the vine, several tech and telecom companies are taking matters into their own hands, the Wall Street Journal reports. Scared by the NTP v Research in Motion case, in which the BlackBerry maker came perilously close to folding...
- Tags: Patent, Troll, NTP, Telephony, Telecommunications, Networking, Richard Koman
- Blog posts 2008-06-30
- Canucks freaking over Rogers iPhone rates
- Canucks freaking over Rogers iPhone ratesYou should see how much Rogers charges for cableThey do like their high prices. With the Canadian market being only 10% of the size of the US market, the level of competition between sellers is not the same as the US.For that matter, you should...
- Tags: Cellular phones, Rogers, Rogers iPhone, Canucks, Apple iPhone
- Discussion threads 2008-06-28
- Live Webcast: Intelligent Network Design: A conversation with Qwest's CTO
- Are you curious about the future of business telecommunications? Do you want to learn how Qwest is addressing your networking needs, from the bottom up? Join this live Webcast conversation from TechRepublic, featuring Pieter Poll, Qwest's Chief Technology Officer, who will deep dive into Qwest's advanced network architecture,...
- Tags: Webcast, Qwest Communications Inc., Network, Network Design, Networking
- Webcasts 2008-06-24
- House approves telecom immunity in 'compromise'
- House approves telecom immunity in 'compromise'Bush finally managed to do in the Constitution and Bill of RightsIn one blow, done, gone, end of the representative republic that used to be the United States of America.Long live the Republic of Socialist Horrors I Totalitarianism.God Save the World Now.How exactly is this...
- Tags: Telephony, Telecom & Utilities, telecommunications, telecom immunity, government, Shrub Administration
- Discussion threads 2008-06-23
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Intel is working with Microsoft to deliver an integrated, validated solution for notebook and desktop systems that gives users the performance they need for Windows Vista.
