Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- CDMenuPro 6.30 (Windows)
- CDMenuPro has been designed to create autorun menu applications for CD, DVD and USB Flash Drive. It comes with a large number of templates and project assistants that enable anyone to create professional results in no time at all. Make an Impression on Your CD Users by Using Creative Menu...
- Tags: Klaus Schwenk, CD, Online Support, Microsoft Windows, CDMenuPro
- Software downloads 2009-07-24
- Wind River Systems, Inc. Deploys Online Support Site to Improve Customer Satisfaction
- Wind River Systems, Inc. wanted to replace online customer support application with a system integrated with existing Oracle E-Business Suite and Oracle iSupport applications to enable customer self-service and consolidate Oracle Web Center Portal with an Enterprise 2.0 foundation for the deployment of additional functionality. The challenge was to implement...
- Tags: Wind River Systems Inc., Oracle Corp., Online Support, Customer Satisfaction, Portals, Financial Planning, Internet, Finance
- Case studies 2009-04-01
- Citrix GoToAssist Express Security White Paper
- GoToAssist Express's intuitive and secure interface and feature set make it the most effective solution for conducting online support sessions. Using GoToAssist Express, support, consulting, accounting and IT professionals can quickly and easily deliver technical help to customers across the globe. Behind the scenes, Citrix Online's hosted service architecture transparently...
- Tags: Online Support, Citrix Systems Inc., GoToAssist Express, Security
- White papers 2009-02-04
- Citrix GoToAssist Corporate Security White Paper
- GoToAssist Corporate's intuitive and secure interface and feature set make it the most effective solution for conducting online support sessions. Using GoToAssist Corporate, support, consulting and IT professionals can quickly and easily deliver technical help to customers across the globe. Behind the scenes, Citrix Online's hosted service architecture transparently supports...
- Tags: Corporate Security, Online Support, Citrix Systems Inc., GoToAssist Corporate, Security
- White papers 2008-04-28
- Attendre 2.0.1 (Windows)
- If you need to track employees attendance or time spent on projects, try this software. The newly released version 2 allows you to track employees' attendance, track time spent on jobs & projects, track vacation and sick time (accrued, used, and balance), track overtime and absences, track late arrivals and...
- Tags: Attendance, Employee, Online Support, Microsoft Windows, Engineerica
- Software downloads 2008-01-29
- The Business of Online Support: Achieving Your Competitive Support Advantage - Two eSupport Technologies That Will Enhance Your Technical Service Offering
- Companies looking to manage their technology service offering with support process efficiencies and customer satisfaction benchmarks are faced with alarming trends and few practical solutions. A recent benchmark study from the Services Support Professional's Association SSPA concluded that the time spent resolving electronic problems accounts for 71 percent of customer...
- Tags: Online Support, Customer Satisfaction, Motorola Inc., Product Marketing, Marketing
- White papers 2007-07-01
- Quick Guide to English Verbs 1.01 (Windows)
- Free English4Today studyGuide: Guide to English language verbs and tenses with optional online support materials and exercises. Part of a series of free studyGuides developed by English4Today.com for school, college, university and EFL students. Easy navigation and very simple install and uninstall. Covers all of the main English verb forms...
- Tags: Online Support, Microsoft Windows, Verb
- Software downloads 2007-02-06
- Dell hooks up PC customers with online support
- Dell hooks up PC customers with online supportDell support...strange that Dell has direct one on one support for its US customers & NOT Canadian sustomers, when its teck support originates in CanadaMissing a HUGE opportunity...Dell, and every other Box-Builder is missing a great opportunity. Instead of throwing $100 million at...
- Tags: Desktops, PRODUCTIVITY, online support, DellConnect, Internet Tech Support, Dell Computer Corp., PC
- Discussion threads 2006-06-03
- CircuitWiz 5.5.5 (Windows)
- CircuitWiz is a MS Excel add-in that enables the user to draw profesional schematic diagrams with an easy point-and-click interface. Electrical, auto electrical, refrigeration, data and communication and hydraulics all all supplied with the ability to create your own symbol sets and custom title bars. Comprehensive help file available with...
- Tags: Online Support, Fudje Software, CircuitWiz, Microsoft Excel, Microsoft Windows, Microsoft Office, Office Suites, Software, Operating Systems
- Software downloads 2005-06-20
- Broadband subscribers prefer telephone support
- 52% of broadband subscribers in the US who have used both the Internet and the telephone for broadband technical support prefer to use the telephone than any other support outlet. Zanthus surveyed 565 residential broadband subscribers in the US in May 2003 and reports that while the phone is the...
- Tags: online support, telephone, broadband
- Blog posts 2003-10-15
- Online Support Communities: Best Practices and Deployment Tips for Reducing Costs and Increasing Customer Satisfaction
- Harnessing customer feedback to improve your products and services can translate into a real competitive advantage. That's why a growing number of companies are deploying online support communities. Indeed, a well designed and properly moderated online support community delivers a number of key business benefits, including the ability to: ...
- Tags: Online Support, Customer Satisfaction, Best Practice, Online Support Community
- White papers
Additional Resources
- Firefox hopes to one-up IE with fast graphics
- Microsoft showed off some browser technology that could help Internet Explorer leapfrog the competition. But Mozilla could be one step ahead. Last week, Microsoft showed off some browser technology that could help Internet Explorer leapfrog the competition. But if Mozilla succeeds in its hope, Microsoft could be playing catch-up...
- Tags: Mozilla Firefox, Microsoft Internet Explorer, Microsoft Corp., Web Browser, Mozilla Corp., Graphics, Web Browsers, Internet, IE9, Microsoft, PDC, browser, Stephen Shankland CNET News
- News items 2009-11-24
- Easy Photo Frame 6.59 (Windows)
- Turn your images into photographically rich and artistic in just a few steps with our digital photo software - Easy Photo Frame, without the need for any technical knowledge. These 'one-click' photo effect options produce desired results effortlessly and each effect comes with the option to make simple adjustments. With...
- Tags: Digital Photograph, Microsoft Windows, Photograph, EpcSoft, Digital Cameras, Digital Photography, Consumer Electronics, Personal Technology
- Software downloads 2009-11-23
- Radium 2.4.1 (Mac)
- Radium is an XM Radio Online client for your desktop. It sits in your status bar and stays out of your way. Search-As-You-Type interface, like Spotlight Search by station number, name, description, or genre Automatic (and free!) updates Free support, if you need it
- Tags: Apple Macintosh, CatPig Studios, Radium, Desktops, Hardware
- Software downloads 2009-11-23
- Mac Help Widget 2.5 (Mac)
- Mac Help Widget uses PHONE, CHAT (ichat, adium, etc) or EMAIL (Apple Mail, Microsoft Entourage, etc) to get support for Macintosh OS X and OS X Server. If no one is online to answer your chat, the request can be sent via email with a very prompt response. Service is...
- Tags: Apple Macintosh, Phone, Consulting, E-mail, Desktops, Online Communications, Hardware
- Software downloads 2009-11-21
- A1 Sitemap Generator 2.0.4 (Windows)
- Help search engines crawl and index your Web site with HTML, RSS, and XML sitemaps as defined by Google XML sitemaps protocol including video, mobile and news XML sitemaps. Near-endless Web site scanning options. Configure amount of simultaneous connections to use. Supports crawler filters, nofollow, robots.txt, custom connection and read...
- Tags: Web, Microsoft Windows, Web Site, Micro-Sys, Web Site Development, XML, Web Technology, CSS, Channel Management, Internet, Software/Web Development, Web Development, Scripting Languages, Marketing
- Software downloads 2009-11-21
- Ballmer: Windows 7 sales on a roll
- Oh boy... this should be a fun Talkback... ntntyeap...for sure we'll be hearing what everyone has already said "ad nauseum".BallSack is a MoronPlain and Simple.I'm sure Win7 sales are decent. After all, it's hard to get an OS-less computer.....It is easy enough to get linuxpre-installed.Or buy a MacHowever,...
- Tags: Sales strategy, Operating systems, Mac sale, Microsoft Windows 7, Microsoft Windows, Linux, sales, Steve Ballmer, Windows 7 sale, Microsoft Corp., Microsoft Windows Vista
- Discussion threads 2009-11-20
- SipTar CallShop 2010 (Windows)
- SipTar CDR CallShop Sipura Linksys Httel Mediatrix and CISCO 186 has the capacity to review simultaneously up to 16 cabins, to make invoicing in real time and to take historical of each one of the calls that are made from each cabin. Functionalities Administrator of Tariffs and Gains. Update of...
- Tags: Cabin, Tariff, Microsoft Windows, Online Billing, Linksys Inc., Microsyslabs, E-business/E-Commerce, Home Networking, Free Trade, Financial Services, Internet, Networking, Personal Technology, Finance
- Software downloads 2009-11-20
- Everplay 1.0b3 (Mac)
- A light-weight, stand-alone music player, Everplay merges your iTunes music library with Last FM web and online radio services. Scrobble. Love. Shout. Share. Everplay connects you to the social music playground. Features include: Cover Flow browsing Integrated Last FM web and radio services Video support Configurable hotkeys...
- Tags: Apple Macintosh, Radio, SNARB.TK, Everplay, Advertising & Promotion, Digital Music, Digital Media, Marketing, Personal Technology, Consumer Electronics
- Software downloads 2009-11-20
- Google's Chrome OS: Will you give up desktop apps?
- I won't ntntI can'tI'm not online 24/7. I need local apps, as does everyone else. Say what you want. But network outages happen... Weather by forces of nature or human error, a network will eventually go down. It's only a matter of time. And knowing Google's past GMail outages, I...
- Tags: Netbooks, nettops & MIDs, Desktops, operating system, desktop, Google Inc., desktop app, netbook, Google Chrome
- Discussion threads 2009-11-19
- << Previous
- page 1 of 1
- Next >>
SmartPlanet
-
Thought-provoking progressive ideas on diverse topics that intersect with technology, business, and life, and matter to the world at large.
Visit SmartPlanet
- More from IBM
-
-
Innovate your business' process model, play against the market, compete against others on our scoreboards and WIN!
Try INNOV8 2.0: A BPM Simulator
-
Enabling Real-World Business Transformation through IBM Service Management
Read the EMA Analyst Report
White Papers and Webcasts
Doc delivers the scoop on today's enterprise content management, printer maintenance, and all other issues related to document management. It's the DocuMentor Blog.
The Business Essentials Guide provides you useful tools and templates to help grow your business and save you time with automated shipping solutions.
