online support

ZDNet Resources

• sort by:
• Relevance
• Date
• Popularity

CDMenuPro 6.30 (Windows)

CDMenuPro has been designed to create autorun menu applications for CD, DVD and USB Flash Drive. It comes with a large number of templates and project assistants that enable anyone to create professional results in no time at all. Make an Impression on Your CD Users by Using Creative Menu...

Tags: Klaus Schwenk, CD, Online Support, Microsoft Windows, CDMenuPro

Software downloads 2009-07-24

Wind River Systems, Inc. Deploys Online Support Site to Improve Customer Satisfaction

Wind River Systems, Inc. wanted to replace online customer support application with a system integrated with existing Oracle E-Business Suite and Oracle iSupport applications to enable customer self-service and consolidate Oracle Web Center Portal with an Enterprise 2.0 foundation for the deployment of additional functionality. The challenge was to implement...

Tags: Wind River Systems Inc., Oracle Corp., Online Support, Customer Satisfaction, Portals, Financial Planning, Internet, Finance

Case studies 2009-04-01

Citrix GoToAssist Express Security White Paper

GoToAssist Express's intuitive and secure interface and feature set make it the most effective solution for conducting online support sessions. Using GoToAssist Express, support, consulting, accounting and IT professionals can quickly and easily deliver technical help to customers across the globe. Behind the scenes, Citrix Online's hosted service architecture transparently...

Tags: Online Support, Citrix Systems Inc., GoToAssist Express, Security

White papers 2009-02-04

Citrix GoToAssist Corporate Security White Paper

GoToAssist Corporate's intuitive and secure interface and feature set make it the most effective solution for conducting online support sessions. Using GoToAssist Corporate, support, consulting and IT professionals can quickly and easily deliver technical help to customers across the globe. Behind the scenes, Citrix Online's hosted service architecture transparently supports...

Tags: Corporate Security, Online Support, Citrix Systems Inc., GoToAssist Corporate, Security

White papers 2008-04-28

Attendre 2.0.1 (Windows)

If you need to track employees attendance or time spent on projects, try this software. The newly released version 2 allows you to track employees' attendance, track time spent on jobs & projects, track vacation and sick time (accrued, used, and balance), track overtime and absences, track late arrivals and...

Tags: Attendance, Employee, Online Support, Microsoft Windows, Engineerica

Software downloads 2008-01-29

The Business of Online Support: Achieving Your Competitive Support Advantage - Two eSupport Technologies That Will Enhance Your Technical Service Offering

Companies looking to manage their technology service offering with support process efficiencies and customer satisfaction benchmarks are faced with alarming trends and few practical solutions. A recent benchmark study from the Services Support Professional's Association SSPA concluded that the time spent resolving electronic problems accounts for 71 percent of customer...

Tags: Online Support, Customer Satisfaction, Motorola Inc., Product Marketing, Marketing

White papers 2007-07-01

Quick Guide to English Verbs 1.01 (Windows)

Free English4Today studyGuide: Guide to English language verbs and tenses with optional online support materials and exercises. Part of a series of free studyGuides developed by English4Today.com for school, college, university and EFL students. Easy navigation and very simple install and uninstall. Covers all of the main English verb forms...

Tags: Online Support, Microsoft Windows, Verb

Software downloads 2007-02-06

Dell hooks up PC customers with online support

Dell hooks up PC customers with online supportDell support...strange that Dell has direct one on one support for its US customers & NOT Canadian sustomers, when its teck support originates in CanadaMissing a HUGE opportunity...Dell, and every other Box-Builder is missing a great opportunity. Instead of throwing $100 million at...

Tags: Desktops, PRODUCTIVITY, online support, DellConnect, Internet Tech Support, Dell Computer Corp., PC

Discussion threads 2006-06-03

CircuitWiz 5.5.5 (Windows)

CircuitWiz is a MS Excel add-in that enables the user to draw profesional schematic diagrams with an easy point-and-click interface. Electrical, auto electrical, refrigeration, data and communication and hydraulics all all supplied with the ability to create your own symbol sets and custom title bars. Comprehensive help file available with...

Tags: Online Support, Fudje Software, CircuitWiz, Microsoft Excel, Microsoft Windows, Microsoft Office, Office Suites, Software, Operating Systems

Software downloads 2005-06-20

Broadband subscribers prefer telephone support

52% of broadband subscribers in the US who have used both the Internet and the telephone for broadband technical support prefer to use the telephone than any other support outlet. Zanthus surveyed 565 residential broadband subscribers in the US in May 2003 and reports that while the phone is the...

Tags: online support, telephone, broadband

Blog posts 2003-10-15

Online Support Communities: Best Practices and Deployment Tips for Reducing Costs and Increasing Customer Satisfaction

Harnessing customer feedback to improve your products and services can translate into a real competitive advantage. That's why a growing number of companies are deploying online support communities. Indeed, a well designed and properly moderated online support community delivers a number of key business benefits, including the ability to: ...

Tags: Online Support, Customer Satisfaction, Best Practice, Online Support Community

White papers

Additional Resources

New Pogoplug brings hard drives online with additional USB ports, bright colors

Not what it started out to bePogoplug is still deeply proprietary, and not the server that they portend it to be. there is no external support beyond a browser interface. Sure I can go any where and have the information on Pogoplug's proprietary page, but the original mission was to...

Tags: USB port, Pogoplug, hard drive

Discussion threads 2009-11-24

Firefox hopes to one-up IE with fast graphics

Microsoft showed off some browser technology that could help Internet Explorer leapfrog the competition. But Mozilla could be one step ahead. Last week, Microsoft showed off some browser technology that could help Internet Explorer leapfrog the competition. But if Mozilla succeeds in its hope, Microsoft could be playing catch-up...

Tags: Mozilla Firefox, Microsoft Internet Explorer, Microsoft Corp., Web Browser, Mozilla Corp., Graphics, Web Browsers, Internet, IE9, Microsoft, PDC, browser, Stephen Shankland CNET News

News items 2009-11-24

KidZui - The Internet for Kids 5.0.344 (Mac)

Expand your kids online experience with KidZui, the Internet for kids. KidZui is a graphical Web browser designed just for kids with access to over a million kid-friendly Web sites, pictures, and videos. Real parents and teachers review content for KidZui so your kids can surf independently. Kids build avatars...

Tags: Apple Macintosh, Kid, KidZui, Internet, Web Browsers, Netbooks, Nettops & MIDs, Hardware

Software downloads 2009-11-24

KidZui - The Internet for Kids 5.0.157 (Windows)

Expand your kids online experience with KidZui, the Internet for kids. KidZui is a graphical Web browser designed just for kids with access to over a 800,000 kid-friendly Web sites, pictures, and videos. Real parents and teachers review content for KidZui so your kids can surf independently. Kids build avatars...

Tags: Microsoft Windows, Kid, KidZui, Internet, Web Browsers, Netbooks, Nettops & MIDs, Hardware

Software downloads 2009-11-24

iSubtitle 1.5.2 (Mac)

Create soft subtitled movies for iPod (Touch, Classic, Nano), iPhone (2G, 3G, 3GS), Apple TV, iTunes or any QuickTime based player or application. The first and only application to take full advantage of Apple's soft subtitle technology. The subtitle tracks are resolution independent and rendered in real-time as you watch...

Tags: Apple Macintosh, Apple QuickTime, Movie, Bitfield, 3G, Digital Music, Digital Media, Cellular Phones, Consumer Electronics, Personal Technology

Software downloads 2009-11-24

eCover Engineer 6.1 (Windows)

Create professional e-book covers, CD covers, DVD covers and software box covers. Edit pictures using eCover Engineer's build in image editor and use one of our 100 free templates. Features: Can create e-covers for software box, e-books, magazines, note-books, business cards, screenshots, vista software box and VHS tape; Real-time 3D...

Tags: Software, Microsoft Windows, Camera, Adolix, Software Box, Ability, E-books, Personal Technology

Software downloads 2009-11-24

Online retailers, marketing firms scam consumers for $1.4 billion

Hopefully the Obama admin will curb this rackett...The Bush admin sure didn't care about the general public --- and let this stuff get out of control. Asleep at the switch.WTF......does the garbage you wrote have to do with the article?Nothing? Yeah, that's what I thought.online crooksnothing new here.he...

Tags: Retail, marketing, Dell Computer Corp., retail company, laptop computer

Discussion threads 2009-11-23

Apple to Verizon: 'Can your phone and your network do that?'

The REAL way the commercials should go...caller: Did you get the email I sent you?iPhone user: Well, it was downloading, then the phone dropped to EDGE speed again and I'm still waiting for it to finish.caller: Well, why don't I ju...iPhone user: Hello? Hello? caller calls back: I guess your...

Tags: Smart phones, Telecom & Utilities, Microsoft Windows, Operating systems, network, Verizon Communications Inc., phone, Apple iPhone, iPhone User, Apple Inc.

Discussion threads 2009-11-23

Chatting (Not Chattering) About Salesforce - Part I

Sorry Paul, but you're wrong about knowledge basesGreetings Paul:Very good overall post!However, considering our core competency in knowledge bases, I have to take exception to your conclusions on KBs.Consumers certainly will and shouldturn to other consumers when looking for input on product and service selection because it is not motivated...

Tags: Strategy, knowledge, Salesforce.com Inc., knowledge base, Chattering, Paul

Discussion threads 2009-11-23