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- CDMenuPro 6.30 (Windows)
- CDMenuPro has been designed to create autorun menu applications for CD, DVD and USB Flash Drive. It comes with a large number of templates and project assistants that enable anyone to create professional results in no time at all. Make an Impression on Your CD Users by Using Creative Menu...
- Tags: Klaus Schwenk, CD, Online Support, Microsoft Windows, CDMenuPro
- Software downloads 2009-07-24
- Wind River Systems, Inc. Deploys Online Support Site to Improve Customer Satisfaction
- Wind River Systems, Inc. wanted to replace online customer support application with a system integrated with existing Oracle E-Business Suite and Oracle iSupport applications to enable customer self-service and consolidate Oracle Web Center Portal with an Enterprise 2.0 foundation for the deployment of additional functionality. The challenge was to implement...
- Tags: Wind River Systems Inc., Oracle Corp., Online Support, Customer Satisfaction, Portals, Financial Planning, Internet, Finance
- Case studies 2009-04-01
- Citrix GoToAssist Express Security White Paper
- GoToAssist Express's intuitive and secure interface and feature set make it the most effective solution for conducting online support sessions. Using GoToAssist Express, support, consulting, accounting and IT professionals can quickly and easily deliver technical help to customers across the globe. Behind the scenes, Citrix Online's hosted service architecture transparently...
- Tags: Online Support, Citrix Systems Inc., GoToAssist Express, Security
- White papers 2009-02-04
- Citrix GoToAssist Corporate Security White Paper
- GoToAssist Corporate's intuitive and secure interface and feature set make it the most effective solution for conducting online support sessions. Using GoToAssist Corporate, support, consulting and IT professionals can quickly and easily deliver technical help to customers across the globe. Behind the scenes, Citrix Online's hosted service architecture transparently supports...
- Tags: Corporate Security, Online Support, Citrix Systems Inc., GoToAssist Corporate, Security
- White papers 2008-04-28
- Attendre 2.0.1 (Windows)
- If you need to track employees attendance or time spent on projects, try this software. The newly released version 2 allows you to track employees' attendance, track time spent on jobs & projects, track vacation and sick time (accrued, used, and balance), track overtime and absences, track late arrivals and...
- Tags: Attendance, Employee, Online Support, Microsoft Windows, Engineerica
- Software downloads 2008-01-29
- The Business of Online Support: Achieving Your Competitive Support Advantage - Two eSupport Technologies That Will Enhance Your Technical Service Offering
- Companies looking to manage their technology service offering with support process efficiencies and customer satisfaction benchmarks are faced with alarming trends and few practical solutions. A recent benchmark study from the Services Support Professional's Association SSPA concluded that the time spent resolving electronic problems accounts for 71 percent of customer...
- Tags: Online Support, Customer Satisfaction, Motorola Inc., Product Marketing, Marketing
- White papers 2007-07-01
- Quick Guide to English Verbs 1.01 (Windows)
- Free English4Today studyGuide: Guide to English language verbs and tenses with optional online support materials and exercises. Part of a series of free studyGuides developed by English4Today.com for school, college, university and EFL students. Easy navigation and very simple install and uninstall. Covers all of the main English verb forms...
- Tags: Online Support, Microsoft Windows, Verb
- Software downloads 2007-02-06
- Dell hooks up PC customers with online support
- Dell hooks up PC customers with online supportDell support...strange that Dell has direct one on one support for its US customers & NOT Canadian sustomers, when its teck support originates in CanadaMissing a HUGE opportunity...Dell, and every other Box-Builder is missing a great opportunity. Instead of throwing $100 million at...
- Tags: Desktops, PRODUCTIVITY, online support, DellConnect, Internet Tech Support, Dell Computer Corp., PC
- Discussion threads 2006-06-03
- CircuitWiz 5.5.5 (Windows)
- CircuitWiz is a MS Excel add-in that enables the user to draw profesional schematic diagrams with an easy point-and-click interface. Electrical, auto electrical, refrigeration, data and communication and hydraulics all all supplied with the ability to create your own symbol sets and custom title bars. Comprehensive help file available with...
- Tags: Online Support, Fudje Software, CircuitWiz, Microsoft Excel, Microsoft Windows, Microsoft Office, Office Suites, Software, Operating Systems
- Software downloads 2005-06-20
- Broadband subscribers prefer telephone support
- 52% of broadband subscribers in the US who have used both the Internet and the telephone for broadband technical support prefer to use the telephone than any other support outlet. Zanthus surveyed 565 residential broadband subscribers in the US in May 2003 and reports that while the phone is the...
- Tags: online support, telephone, broadband
- Blog posts 2003-10-15
- Online Support Communities: Best Practices and Deployment Tips for Reducing Costs and Increasing Customer Satisfaction
- Harnessing customer feedback to improve your products and services can translate into a real competitive advantage. That's why a growing number of companies are deploying online support communities. Indeed, a well designed and properly moderated online support community delivers a number of key business benefits, including the ability to: ...
- Tags: Online Support, Customer Satisfaction, Best Practice, Online Support Community
- White papers
Additional Resources
- New ransomware attack blocks Internet access
- If the user accepted the EULA then I guess it's all legal, right?If the EULA says the software demands payment then the user has no option but pay.Wait, a virus blocks itself from transmitting?LOL, and I thought only ISPs blocked your network access if you were infected.Not trueKaspersky and Mcaffee...
- Tags: Microsoft Windows, Cyberthreats, Operating systems, Spyware, adware & malware, SECURITY, Internet access, attack, Linux, Internet
- Discussion threads 2009-11-30
- EuroCloud UK and a lesson in SaaS marketing
- SaaS for Eurocloud Hey Phil, sorry we couldn't make it to the launch of Eurocloud. Interesting that you've chosen Eventbrite and Mailchimp. If you'd like a system to drop all the contacts into as a CRM bridge between the two Pearl integrates with both then drop me a line. Hopefully...
- Tags: Software as a Service (SaaS), Managed hosting, cloud computing, EuroCloud UK, SaaS Marketing, software-as-a-service
- Discussion threads 2009-11-30
- Apple's Black Friday sales under analysts' microscope
- A 36% decrease is considered slightly?[i]On Average, the stores were selling 8.3 Macs per hour, down from 13 on Black Friday last year according to similar checks we performed.[/i]I'd consider that significant not slight.Wait for a real report.Wow! Ambiguous reporting based on some guys going to am Apple Store and...
- Tags: Sales strategy, Sales force management, My-Comments, Apple Inc., Munster, advertisement, sales
- Discussion threads 2009-11-30
- 1st Security Agent Pro 9.3 (Windows)
- 1st Security Agent Pro is a professional password-protected system security utility to secure Windows PC and restrict access to its key features. 1st Security Agent Pro offers an administrative support for controlling access to your PC and changing user access level. Password-protect and restrict access to Control Panel applet functions,...
- Tags: Password, Microsoft Windows, F Key Solutions, Security
- Software downloads 2009-11-30
- Public Folder HelpDesk 10.1.179 (Windows)
- Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in...
- Tags: Ticket, Microsoft Windows, Kalmstrom Business Solutions, Microsoft Outlook, Help Desk, Microsoft Office, Groupware, Call Centers, Microsoft Excel, Databases, Office Suites, Software, It Operations, Enterprise Software, Data Management
- Software downloads 2009-11-30
- MobileTechRoundup show #191; Lenovo, Kindle updates, Palm Pre
- motr_cover.jpg James helped kick off MobileTechRoundup show #191 by talking a bit about smartbooks and Lenovo's purchase and setup of their Lenovo Mobile group that they previously sold in 2003. If you own an Amazon Kindle you will be pleased to know there is a firmware update...
- Tags: MobileTechRoundup, Lenovo Group Ltd., Palm Inc., Palm Pre, Smart Phones, Consumer Electronics, Personal Technology, Matthew Miller
- Blog posts 2009-11-28
- Apple Store fails the Nordstrom test
- Yet another Apple horror storyOnce again, an Apple horror story, trouble straight out of the box (forget "it just works").Most of the Apple afficionados I know have such horror stories. There's a massive one right now with the new iMacs. On the other hand, I know very little such stories...
- Tags: Desktops, UNIX, Apple Inc., Apple Store, Nordstrom Inc.
- Discussion threads 2009-11-27
- Print2Email 7.20 (Windows)
- The Print2Email with PDF application is targeted to both individuals and businesses to provide a seamless Email interface to any windows application, allowing them to print to Email. Print2Email is based on the Black Ice printer drivers, which are the most advanced and fastest raster-image print drivers available on the...
- Tags: Windows Application, Adobe PDF, Printer Driver, Microsoft Windows, Printing, Black Ice Software, Print2Email 7.20, Printers, E-mail, Document Management, Hardware, Peripherals, Online Communications, Enterprise Software, Software, Finance, Managerial Accounting
- Software downloads 2009-11-26
- Death of the black box EULA
- Nonsense. Just look at Psystar.They died by the EULA. The judge even brought that up.And open source software has an EULA of its own, telling you exactlly what you can and must do to be able to use the software.Any failure to follow the EULA/GPL allows the owner of the...
- Tags: EULA, black box, software
- Discussion threads 2009-11-25
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