Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- Citrix GoToAssist Corporate Security White Paper
- GoToAssist Corporate's intuitive and secure interface and feature set make it the most effective solution for conducting online support sessions. Using GoToAssist Corporate, support, consulting and IT professionals can quickly and easily deliver technical help to customers across the globe. Behind the scenes, Citrix Online's hosted service architecture transparently supports...
- Tags: Corporate Security, Online Support, Citrix Systems Inc., GoToAssist Corporate, Security
- White papers 2008-04-28
- CDMenuPro (exe)
- CDMenuPro has been designed to create autorun menu applications for CD, DVD and USB Flash Drive. It comes with a large number of templates and project assistants that enable anyone to create professional results in no time at all. Make an Impression on Your CD Users by Using Creative Menu...
- Tags: Klaus Schwenk, CD, Online Support, CDMenuPro
- Software downloads 2008-01-09
- The Business of Online Support: Achieving Your Competitive Support Advantage
- Today's enterprises are increasingly turning to real-time, Web-enabled technology as the primary means to reduce support costs and increase customer satisfaction. This white paper explores how the optimum Web support application will provide multiple channels of support that quickly and reliably manage complex support calls and Web-based self-service escalations while...
- Tags: Web, Online Support, Motorola Inc., Channel Management, Marketing
- White papers 2007-07-01
- Quick Guide to English Verbs (exe)
- Free English4Today studyGuide: Guide to English language verbs and tenses with optional online support materials and exercises. Part of a series of free studyGuides developed by English4Today.com for school, college, university and EFL students. Easy navigation and very simple install and uninstall. Covers all of the main English verb forms...
- Tags: Online Support, Verb
- Software downloads 2007-02-06
- Dell hooks up PC customers with online support
- Dell hooks up PC customers with online supportDell support...strange that Dell has direct one on one support for its US customers & NOT Canadian sustomers, when its teck support originates in CanadaMissing a HUGE opportunity...Dell, and every other Box-Builder is missing a great opportunity. Instead of throwing $100 million at...
- Tags: Desktops, PRODUCTIVITY, online support, DellConnect, Internet Tech Support, Dell Computer Corp., PC
- Discussion threads 2006-06-03
- iView Media (exe)
- iView Media is essential for anyone who needs to quickly and easily manage, organize, distribute, and archive a growing inventory of digital media, such as photos, illustrations, audio, and video. Create compact, cross-platform catalogs that can be distributed via the Internet, across servers or volumes, or via portable media such...
- Tags: Movie, Media, Online Support, iView Media, Advertising & Promotion, Marketing
- Software downloads 2005-11-14
- Broadband subscribers prefer telephone support
- 52% of broadband subscribers in the US who have used both the Internet and the telephone for broadband technical support prefer to use the telephone than any other support outlet. Zanthus surveyed 565 residential broadband subscribers in the US in May 2003 and reports that while the phone is the...
- Tags: online support, telephone, broadband
- Blog posts 2003-10-15
- Online Support Communities: Best Practices and Deployment Tips for Reducing Costs and Increasing Customer Satisfaction
- Harnessing customer feedback to improve your products and services can translate into a real competitive advantage. That's why a growing number of companies are deploying online support communities. Indeed, a well designed and properly moderated online support community delivers a number of key business benefits, including the ability to: ...
- Tags: best practice, benefit, competitive advantage, customer satisfaction, lithium, online support
- White papers
Additional Resources
- DVDO unleashes Edge high-definition video processor/input hub
- Home theater fans who aren't satisfied with their HDTVs' built-in video processing and/or just can't get enough HDMI ports into their setups may want to take a gander at DVDO's new Edge, which combines technology from Anchor Bay to improve video quality while also doubling as...
- Tags: HDMI, Video, DVDO, Corporate Communications, Marketing, Sean Portnoy
- Blog posts 2008-10-07
- Online, hard to avoid debate
- Tonight's presidential debate is spring up all over the Net. NBC's Hulu has launched a new Election 08 hub, which PaidContent describes as "an odd mix of debates, speeches, political humor, soundbites and commentary." Hulu is also showing Crawford, a film about the effects of...
- Tags: Debate, Sales Force Management, Sales, Richard Koman
- Blog posts 2008-10-07
- Forrester fuels the SAP maintenance price hike debate
- The last few days I've been exchanging email with R 'Ray' Wang, VP and principal analyst at Forrester about the kerfuffle over SAP's unilateral decision to apply a price hike to its maintenance and support fees. Ray specializes in the enterprise market and has special experience of SAP going back...
- Tags: Customer, SAP AG, Forrester Research Inc., Ray, Enterprise Resource Planning (ERP), Investment, Business Structures, Enterprise Software, Software, Finance, Dennis Howlett
- Blog posts 2008-10-07
- Trying to increase productivity? Send your employees home.
- Companies that give their workers the option of telecommuting are seeing greater productivity, lower costs, improved employee health and greater employee retention, according to a survey released today by the Computing Technology Industry Association. Case in point: I'm typing this from this from my own home office...
- Tags: Phone, Telecommuting, Telecom & Utilities, Human Resources, Workforce Management, Sam Diaz
- Blog posts 2008-10-07
- Google is your friend
- I know there are those among us who lack my love for all things Google. Sure, it shows our kids ads, keeps track of the searches coming out of our buildings, displays naughty thumbnails that only the best of content filters can block, most kids don't look beyond the...
- Tags: Google Inc., Web 2.0, Internet, Christopher Dawson
- Blog posts 2008-10-07
- Apple begins shipping replacement iPhone chargers
- Apple announced a recall of all of its ultracompact USB power adapter for iPhone pictured on 21 September 2008 because its metal prongs can break off and remain in a power outlet, creating a risk of electric shock. iPhone Alley received word that a reader has received the replacement he...
- Tags: Apple iPhone, Recall, Apple Inc., Strategy, Management, Jason D. O\'Grady
- Blog posts 2008-10-07
- Apple notebooks to be fabricated from a solid "brick" of aluminum
- The term "brick" was mentioned in a 9-to-5 Mac rumor piece on 10 September 2008 when their source said that the MacBook update is "all about the Brick." 9-to-5 Mac now claims that the "brick" isn't a specific Apple product but rather a manufacturing process that uses lasers and jets...
- Tags: Brick, Apple Inc., BW, Notebooks, Hardware, Notebooks & Tablets, Jason D. O\'Grady
- Blog posts 2008-10-07
- Online ad revenue strong first half of 2008: What about the second half?
- Internet ad revenue surged in the first half of 2008, up 15.2 percent to $11.5 billion compared to a year ago, according to the Interactive Advertising Bureau and PricewaterhouseCoopers. Unfortunately, that duo left their crystal balls at home when it comes to the second half outlook. Simply...
- Tags: Revenue, Advertisement, Online Advertising, Operational Accounting, Finance, Larry Dignan
- Blog posts 2008-10-07
- Does the Semantic Web matter?
- My business card reads 'Technology Evangelist,' and this is a blog about the Semantic Web. So that should be an unequivocal 'Yes!' then, right? However, it's frequently worthwhile to revisit and question presumptions, beliefs and 'truths,' and the Semantic Web that dominates so much of my working...
- Tags: Web, Semantic Web, Internet, Paul Miller
- Blog posts 2008-10-07
- Ask revamps for faster Web search, more relevance
- Ask.com is overhauling its Web search engine to deliver faster results and improved relevance as it bids to win share from market leader Google. NEW YORK--IAC Corp's Ask.com is overhauling its Web search engine to deliver faster results and improved relevance as it bids to win share from market...
- Tags: Google Inc., Web, Ask.com, Yahoo! Inc., Internet Search, Channel Management, Mergers & Acquisitions, Marketing, Investment, Finance, Reuters, search, Google
- News items 2008-10-07
- Does this make me a member of the mile-high club?
- Now I can say I blogged from 35,000 feet. I knew American Airlines was testing GOGO's WiFi service on select flights between New York and San Francisco, but was still pleasantly surprised this morning to find out that my 7am flight out of Kennedy this morning was...
- Tags: Flight, Wireless LANs, Product Marketing, Customer Relationship Management (CRM), Wi-Fi, Wireless, Marketing, Enterprise Software, Software, Josh Taylor
- Blog posts 2008-10-07
- Windows Vista Woes or helping my Grandson with homework
- Considering my background, it's not at all hard to understand how I've become the tech support helpdesk for family, friends and the neighborhood as a whole. I've done my best to accept my lot in life with grace and courage. This time, my Grandson, Steven, was trying to complete a...
- Tags: Microsoft Windows Vista, Microsoft PowerPoint, Laptop Computer, Steven, Microsoft Windows, Linux, Operating Systems, Microsoft Office, Software, Office Suites, Dan Kusnetzky
- Blog posts 2008-10-07
- << Previous
- page 1 of 1
- Next >>
White Papers and Webcasts
