online support

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CDMenuPro 6.30 (Windows)

CDMenuPro has been designed to create autorun menu applications for CD, DVD and USB Flash Drive. It comes with a large number of templates and project assistants that enable anyone to create professional results in no time at all. Make an Impression on Your CD Users by Using Creative Menu...

Tags: Klaus Schwenk, CD, Online Support, Microsoft Windows, CDMenuPro

Software downloads 2009-07-24

Wind River Systems, Inc. Deploys Online Support Site to Improve Customer Satisfaction

Wind River Systems, Inc. wanted to replace online customer support application with a system integrated with existing Oracle E-Business Suite and Oracle iSupport applications to enable customer self-service and consolidate Oracle Web Center Portal with an Enterprise 2.0 foundation for the deployment of additional functionality. The challenge was to implement...

Tags: Wind River Systems Inc., Oracle Corp., Online Support, Customer Satisfaction, Portals, Financial Planning, Internet, Finance

Case studies 2009-04-01

Citrix GoToAssist Express Security White Paper

GoToAssist Express's intuitive and secure interface and feature set make it the most effective solution for conducting online support sessions. Using GoToAssist Express, support, consulting, accounting and IT professionals can quickly and easily deliver technical help to customers across the globe. Behind the scenes, Citrix Online's hosted service architecture transparently...

Tags: Online Support, Citrix Systems Inc., GoToAssist Express, Security

White papers 2009-02-04

Citrix GoToAssist Corporate Security White Paper

GoToAssist Corporate's intuitive and secure interface and feature set make it the most effective solution for conducting online support sessions. Using GoToAssist Corporate, support, consulting and IT professionals can quickly and easily deliver technical help to customers across the globe. Behind the scenes, Citrix Online's hosted service architecture transparently supports...

Tags: Corporate Security, Online Support, Citrix Systems Inc., GoToAssist Corporate, Security

White papers 2008-04-28

Attendre 2.0.1 (Windows)

If you need to track employees attendance or time spent on projects, try this software. The newly released version 2 allows you to track employees' attendance, track time spent on jobs & projects, track vacation and sick time (accrued, used, and balance), track overtime and absences, track late arrivals and...

Tags: Attendance, Employee, Online Support, Microsoft Windows, Engineerica

Software downloads 2008-01-29

The Business of Online Support: Achieving Your Competitive Support Advantage

Today's enterprises are increasingly turning to real-time, Web-enabled technology as the primary means to reduce support costs and increase customer satisfaction. This white paper explores how the optimum Web support application will provide multiple channels of support that quickly and reliably manage complex support calls and Web-based self-service escalations while...

Tags: Web, Online Support, Motorola Inc., Channel Management, Marketing

White papers 2007-07-01

The Business of Online Support: Achieving Your Competitive Support Advantage - Two eSupport Technologies That Will Enhance Your Technical Service Offering

Companies looking to manage their technology service offering with support process efficiencies and customer satisfaction benchmarks are faced with alarming trends and few practical solutions. A recent benchmark study from the Services Support Professional's Association SSPA concluded that the time spent resolving electronic problems accounts for 71 percent of customer...

Tags: Online Support, Customer Satisfaction, Motorola Inc., Product Marketing, Marketing

White papers 2007-07-01

Quick Guide to English Verbs 1.01 (Windows)

Free English4Today studyGuide: Guide to English language verbs and tenses with optional online support materials and exercises. Part of a series of free studyGuides developed by English4Today.com for school, college, university and EFL students. Easy navigation and very simple install and uninstall. Covers all of the main English verb forms...

Tags: Online Support, Microsoft Windows, Verb

Software downloads 2007-02-06

Dell hooks up PC customers with online support

Dell hooks up PC customers with online supportDell support...strange that Dell has direct one on one support for its US customers & NOT Canadian sustomers, when its teck support originates in CanadaMissing a HUGE opportunity...Dell, and every other Box-Builder is missing a great opportunity. Instead of throwing $100 million at...

Tags: Desktops, PRODUCTIVITY, online support, DellConnect, Internet Tech Support, Dell Computer Corp., PC

Discussion threads 2006-06-03

CircuitWiz 5.5.5 (Windows)

CircuitWiz is a MS Excel add-in that enables the user to draw profesional schematic diagrams with an easy point-and-click interface. Electrical, auto electrical, refrigeration, data and communication and hydraulics all all supplied with the ability to create your own symbol sets and custom title bars. Comprehensive help file available with...

Tags: Online Support, Fudje Software, CircuitWiz, Microsoft Excel, Microsoft Windows, Microsoft Office, Office Suites, Software, Operating Systems

Software downloads 2005-06-20

Broadband subscribers prefer telephone support

52% of broadband subscribers in the US who have used both the Internet and the telephone for broadband technical support prefer to use the telephone than any other support outlet. Zanthus surveyed 565 residential broadband subscribers in the US in May 2003 and reports that while the phone is the...

Tags: online support, telephone, broadband

Blog posts 2003-10-15

Online Support Communities: Best Practices and Deployment Tips for Reducing Costs and Increasing Customer Satisfaction

Harnessing customer feedback to improve your products and services can translate into a real competitive advantage. That's why a growing number of companies are deploying online support communities. Indeed, a well designed and properly moderated online support community delivers a number of key business benefits, including the ability to: ...

Tags: Online Support, Customer Satisfaction, Best Practice, Online Support Community

White papers

Additional Resources

Seven perfectly legal ways to get Windows 7 cheap (or even free)

RE: Seven perfectly legal ways to get Windows 7 cheap or even freeGreat post, Ed! Seeing how you outlined the cheapest way to get Microsoft Windows 7 there should be no reason why anyone would not want to upgrade now. Price is no longer an issue. This would be...

Tags: Operating systems, Microsoft Windows 7, legal way, Microsoft Corp., Microsoft Windows

Discussion threads 2009-11-06

NetGear WNHDEB111 HD Gaming Wireless N Networking Kit

Editors' note: As the NetGear WNHDEB111 HD Gaming Wireless N Networking Kit is a gaming networking accessory, we didn't put it through the same testing process we use for wireless routers.While home wireless products continue to invade the marketplace, the demand for high-speed wireless performance increases. At this point,...

Tags: Routers & switches, Network technology, NETWORKING, Ethernet, Wi-Fi, Wireless and Mobility, Wi-Fi Protected Setup, Netgear Inc., router, wireless, network

Product reviews 2009-11-05

10 ways to evaluate your IT management software

Does your helpdesk work for you or do you work for your helpdesk? Saar Bitner of SysAid Technologies tells how to manage you IT management software. Commentary - Choosing the right IT management software solution is a strategic decision that requires the careful planning and consideration of every IT...

Tags: IT Administration, Information Technology, Software Solution, Tools & Techniques, Strategy, Management, IT management, software, Saar Bitner SysAid Technologies, Special to ZDNet, Saar Bitner SysAid Technologies, Special to ZDNet

News items 2009-11-05

Mozilla Firefox 3.5.5 (Mac)

Mozilla Firefox is a fast, full-featured Web browser. Firefox includes pop-up blocking, tab-browsing, integrated Google search, simplified privacy controls, a streamlined browser window that shows you more of the page than any other browser and a number of additional features that work with you to help you get the most...

Tags: Web, Apple Macintosh, Mozilla Firefox, Web Browser, Mozilla Corp., Firefox 3.5, Web Browsers, Channel Management, Internet, Marketing

Software downloads 2009-11-05

Mozilla Firefox 3.5.5 (Windows)

Mozilla Firefox is a fast, full-featured Web browser. Firefox includes pop-up blocking, tab-browsing, integrated Google search, simplified privacy controls, a streamlined browser window that shows you more of the page than any other browser and a number of additional features that work with you to help you get the most...

Tags: Web, Mozilla Firefox, Microsoft Windows, Web Browser, Mozilla Corp., Firefox 3.5, Web Browsers, Channel Management, Internet, Marketing

Software downloads 2009-11-05

iPhone Chat Server (123FlashChat) 7.5 (Windows)

iPhone Chat Server Software by 123FlashChat can add a chat room to your Web site in minutes. It organizes chat events or online meetings for social network or portals. Technology utilized: Java chat server and various chat client. It is secure, easy and affordable. It has text and video chat...

Tags: Apple iPhone, Microsoft Windows, Web Site, TopCMM Software, Web Site Development, Web Technology, Portals, Web Conferencing, Smart Phones, Servers, Internet, Consumer Electronics, Personal Technology, Hardware

Software downloads 2009-11-05

Super Flexible File Synchronizer 4.78 (Mac)

Back up your data and synchronize Macs, PCs, servers, notebooks, and online storage space. You can set up as many different jobs as you need and run them manually or using the scheduler. The software comes with support for Zipping, FTP, SSH/SFTP, WebDAV, Amazon S3 and data encryption. There are...

Tags: Apple Macintosh, Super Flexible Software, Desktops, Hardware

Software downloads 2009-11-05

Xobni expands to include enterprise but where are Web, Mobile and even Mac versions

Search tools more than important!!!Good that mostly everbody knows that in business life nothing works without e-mail and even that important is a reliable and fast search tool for Outlook! One of those is Lookeen It has so many features which lighten your work that is amazing. It works with...

Tags: Groupware, Microsoft Office, Mail.app, Entourage, Web, Xobni, Microsoft Outlook, Apple Macintosh, mobile

Discussion threads 2009-11-04