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- CDMenuPro 6.30 (Windows)
- CDMenuPro has been designed to create autorun menu applications for CD, DVD and USB Flash Drive. It comes with a large number of templates and project assistants that enable anyone to create professional results in no time at all. Make an Impression on Your CD Users by Using Creative Menu...
- Software downloads 2009-07-24
- Wind River Systems, Inc. Deploys Online Support Site to Improve Customer Satisfaction
- Wind River Systems, Inc. wanted to replace online customer support application with a system integrated with existing Oracle E-Business Suite and Oracle iSupport applications to enable customer self-service and consolidate Oracle Web Center Portal with an Enterprise 2.0 foundation for the deployment of additional functionality. The challenge was to implement...
- Case studies 2009-04-01
- Citrix GoToAssist Express Security White Paper
- GoToAssist Express's intuitive and secure interface and feature set make it the most effective solution for conducting online support sessions. Using GoToAssist Express, support, consulting, accounting and IT professionals can quickly and easily deliver technical help to customers across the globe. Behind the scenes, Citrix Online's hosted service architecture transparently...
- White papers 2009-02-04
- Citrix GoToAssist Corporate Security White Paper
- GoToAssist Corporate's intuitive and secure interface and feature set make it the most effective solution for conducting online support sessions. Using GoToAssist Corporate, support, consulting and IT professionals can quickly and easily deliver technical help to customers across the globe. Behind the scenes, Citrix Online's hosted service architecture transparently supports...
- White papers 2008-04-28
- Attendre 2.0.1 (Windows)
- If you need to track employees attendance or time spent on projects, try this software. The newly released version 2 allows you to track employees' attendance, track time spent on jobs & projects, track vacation and sick time (accrued, used, and balance), track overtime and absences, track late arrivals and...
- Software downloads 2008-01-29
- The Business of Online Support: Achieving Your Competitive Support Advantage - Two eSupport Technologies That Will Enhance Your Technical Service Offering
- Companies looking to manage their technology service offering with support process efficiencies and customer satisfaction benchmarks are faced with alarming trends and few practical solutions. A recent benchmark study from the Services Support Professional's Association SSPA concluded that the time spent resolving electronic problems accounts for 71 percent of customer...
- White papers 2007-07-01
- Quick Guide to English Verbs 1.01 (Windows)
- Free English4Today studyGuide: Guide to English language verbs and tenses with optional online support materials and exercises. Part of a series of free studyGuides developed by English4Today.com for school, college, university and EFL students. Easy navigation and very simple install and uninstall. Covers all of the main English verb forms...
- Software downloads 2007-02-06
- Dell hooks up PC customers with online support
- Dell hooks up PC customers with online supportDell support...strange that Dell has direct one on one support for its US customers & NOT Canadian sustomers, when its teck support originates in CanadaMissing a HUGE opportunity...Dell, and every other Box-Builder is missing a great opportunity. Instead of throwing $100 million at...
- Discussion threads 2006-06-03
- CircuitWiz 5.5.5 (Windows)
- CircuitWiz is a MS Excel add-in that enables the user to draw profesional schematic diagrams with an easy point-and-click interface. Electrical, auto electrical, refrigeration, data and communication and hydraulics all all supplied with the ability to create your own symbol sets and custom title bars. Comprehensive help file available with...
- Software downloads 2005-06-20
- Broadband subscribers prefer telephone support
- 52% of broadband subscribers in the US who have used both the Internet and the telephone for broadband technical support prefer to use the telephone than any other support outlet. Zanthus surveyed 565 residential broadband subscribers in the US in May 2003 and reports that while the phone is the...
- Blog posts 2003-10-15
- Online Support Communities: Best Practices and Deployment Tips for Reducing Costs and Increasing Customer Satisfaction
- Harnessing customer feedback to improve your products and services can translate into a real competitive advantage. That's why a growing number of companies are deploying online support communities. Indeed, a well designed and properly moderated online support community delivers a number of key business benefits, including the ability to: ...
- White papers
Additional Resources
- MobileTechRoundup show #191; Lenovo, Kindle updates, Palm Pre
- motr_cover.jpg James helped kick off MobileTechRoundup show #191 by talking a bit about smartbooks and Lenovo's purchase and setup of their Lenovo Mobile group that they previously sold in 2003. If you own an Amazon Kindle you will be pleased to know there is a firmware update...
- Blog posts 2009-11-28
- VideoDrive 1.12 (Mac)
- VideoDrive makes it easy to add videos to iTunes without converting them or losing quality. VideoDrive supports all current formats, including mpg, mpeg, mp4, avi, wmv, swf, m4v, m2v, flv, wma, mkv, asf, divx, xvid and YouTube video formats. VideoDrive offers support for multiple disks, automatic online metatagging,...
- Software downloads 2009-11-28
- SmartCode VNC Manager Enterprise Edition 5.0.15 (Windows)
- SmartCode VNC Manager is a powerful yet easy to use remote administration and monitoring software application for both the business and home network environments. It is typically used for remote network management, remote system administration and in helpdesk environments. Its features include but are not limited to: Built-in VNC, RDP,...
- Software downloads 2009-11-28
- Apple Store fails the Nordstrom test
- Yet another Apple horror storyOnce again, an Apple horror story, trouble straight out of the box (forget "it just works").Most of the Apple afficionados I know have such horror stories. There's a massive one right now with the new iMacs. On the other hand, I know very little such stories...
- Discussion threads 2009-11-27
- Print2Email 7.20 (Windows)
- The Print2Email with PDF application is targeted to both individuals and businesses to provide a seamless Email interface to any windows application, allowing them to print to Email. Print2Email is based on the Black Ice printer drivers, which are the most advanced and fastest raster-image print drivers available on the...
- Software downloads 2009-11-26
- Death of the black box EULA
- Nonsense. Just look at Psystar.They died by the EULA. The judge even brought that up.And open source software has an EULA of its own, telling you exactlly what you can and must do to be able to use the software.Any failure to follow the EULA/GPL allows the owner of the...
- Discussion threads 2009-11-25
- iSubtitle 1.5.3 (Mac)
- Create soft subtitled movies for iPod (Touch, Classic, Nano), iPhone (2G, 3G, 3GS), Apple TV, iTunes or any QuickTime based player or application. The first and only application to take full advantage of Apple's soft subtitle technology. The subtitle tracks are resolution independent and rendered in real-time as you watch...
- Software downloads 2009-11-25
- Track Your Trades 5.3 (Windows)
- Track Your Trades TYT simplifies completion of the otherwise tedious federal Schedule D Capital Gains and Losses tax form. Created for investors, traders, and tax professionals, TYT supports stocks, options, mutual funds, short sales, wash sales, FIFO cost basis, Specific Shares cost basis, equity type filtering, and password protection. Users...
- Software downloads 2009-11-25
- I'm InTouch 7.2 (Windows)
- Remotely control your PC from any computer or wireless device with Internet access. Control your PC just as if you were sitting at it to run any program, transfer files, read and send and receive emails, listen to remote audio, and stream video. Invite guest users to conduct online meetings,...
- Software downloads 2009-11-25
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