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- Anti-SAP? Pfft!!
- My Enterprise Advocates colleague Vinnie Mirchandani takes the high ground in a discussion about the forthcoming SAP Influencer Summit conference juxtaposed to the Sapience event. As is often the case, Vinnie addresses the issue square on. Here's a taster: I am presenting mostly on how to manage systems integration,...
- Tags: SAP AG, Vinnie Mirchandani, Public Relations, Marketing, Corporate Communications, Dennis Howlett
- Blog posts 2009-12-03
- A modest proposal to transform health care
- Not warehouses, service stationsSorry but in a warehouse the stored items sit and wait for resale. They don't think and they don't become ambulatory. I think the better analogy the one you mentioned: car repair shops. The longer cars sit on the lift the less efficient the operation....
- Tags: Financial Planning, Vertical industries, Benefits, HEALTHCARE, insurance, health care
- Discussion threads 2009-12-02
- Customers have spoken: AT&T = FAIL!
- Just be prepared to pay full price for the phone ntntRE: Customers have spoken: AT&T = FAIL!I see this article as a sensational exaggeration. Consumer reports notes that the 4 point spread between the other carriers is essentially statistically insignificant. I am currently an AT&T wireless customer with an iPhone...
- Tags: Telecom & Utilities, AT&T Corp., phone, Verizon Communications Inc.
- Discussion threads 2009-12-02
- Consumer Reports ranks AT&T last among U.S. wireless carriers
- More salt on the woundEven AT&T's latest commercials seem to echo the very same perceptions everyone has of them. And they seem to do little to help their own image.I think one commercial boasts they can reach something like 98% of the US population, which is great if you...
- Tags: Smart phones, Wi-Fi, Wireless and Mobility, Telecom & Utilities, AT&T Corp., VZW, Apple iPhone, LTE, Verizon Communications Inc., Apple Inc., wireless carrier, carrier, Consumer Reports, wireless
- Discussion threads 2009-12-01
- Delivering a "Wow" Customer Experience
- In today's environment, companies can't just compete on price and product. They must also deliver a great customer experience. Rich Caballero, vice president of product management at Oracle, explains the difference between a miserable customer experience and a "wow" one.
- Tags: Oracle Corp., Customer Experience
- Webcasts 2009-12-01
- How to Improve Customer Service
- Your customers and managers have different needs, putting enormous pressure on your service department. Rich Caballero, vice president of product management at Oracle, explains how a good customer relationship management tool can please customers, while saving the company time and money.
- Tags: Customer Service, Oracle Corp., Customer Relationship Management (CRM), Product Marketing, Productivity, Advertising & Promotion, Enterprise Software, Software, Marketing
- Webcasts 2009-12-01
- HP Pavilion Zd8230us (Pentium 4 3.4GHz, 1GB RAM, 100GB HDD, XP Media Center)
- Need something to do on Saturday Night? HP Provides! But not with servicePros: For the price, the features are nearly unmatched. Cons: That's assuming said features actually work consistently. Good luck if they don't.The Bottom Line: Don't buy this laptop. Great if it works, but if it doesn't it's a...
- Tags: Notebooks, Desktops, Media Center PC, Microsoft Windows XP, Intel Pentium 4, Intel Pentium, hard drive, laptop computer, uBid, monitor, Hewlett-Packard Co., HP Pavilion, Rep
- Discussion threads 2009-11-30
- Do companies have too much CRM and not enough common sense?
- 1999 has called and wants its thread back!RING!RE: Do companies have too much CRM and not enough common sense?When the *primary* purpose of CRM becomes analytics, designers and managers have lost site of the usefulness of CRM.True customer relationship management exists when serving *first* the communication between humans - when...
- Tags: Customer relationship management (CRM), Advertising & Promotion, CRM, Do company
- Discussion threads 2009-11-30
- Apple Store fails the Nordstrom test
- Yet another Apple horror storyOnce again, an Apple horror story, trouble straight out of the box (forget "it just works").Most of the Apple afficionados I know have such horror stories. There's a massive one right now with the new iMacs. On the other hand, I know very little such stories...
- Tags: Desktops, UNIX, Apple Inc., Apple Store, Nordstrom Inc.
- Discussion threads 2009-11-27
- LeaderTask Company Management 6.6.7 (Windows)
- LeaderTask Company Management is an easy-to-use yet reliable crm system for managing employees, projects, customer relationship and also for storing the entire corporate information. The program is used to: Effectively manage employees over the network: distribute tasks among employees, set deadlines, monitor the progress, control the results. More details... Maintain...
- Tags: Employee, Microsoft Windows, Time Management, Customer Relationship Management (CRM), Sales Strategy, Enterprise Software, Advertising & Promotion, Productivity, Software, Sales, Marketing
- Software downloads 2009-11-25
- The 'social enterprise' comes of age
- Enterprise 2.0 blog....Have you ever read the blog "Original Thinking" by Dennis Stevenson over on ITToolbox.com? It has some interesting ideas about Enterprise 2.0 that may make for a good article or two.My view on the SAP approachI may be wrong, but I don't see any room for for...
- Tags: Groupware, social enterprise, collaboration, Oracle Corp., SAP AG, enterprise social computing, IBM Corp.
- Discussion threads 2009-11-24
- HP vs. Dell: Showdown at the Windows 7 upgrade corral
- Well, the great thing is all the competition. I like to see Acer squeezing them both from below, and of course competing with each other. Of course also great to see all the pressure on MS to innovate and lower prices.Google Chrome_OS will be hard to beatWell, with Google_Chrome_OS it...
- Tags: Operating systems, Microsoft Windows Vista (Longhorn), Hewlett-Packard Co., Dell Computer Corp., Microsoft Corp., Windows 8, Microsoft Windows, XPS, Microsoft Windows 7
- Discussion threads 2009-11-24
- SAP Users start to flex their muscles
- User group conferences are always great places to test the pulse of what's happening in the real world. While wandering the halls of the SAP UK and Ireland User Group annual conference this week, I came across customer representatives prepared to openly share their experiences. While there are...
- Tags: SAP AG, Business Structures, Leadership, Finance, Management, Dennis Howlett
- Blog posts 2009-11-24
- Easy Time Tracking PRO 5.2.2 (Windows)
- Easy Time Tracking is a powerful, yet extremely easy-to-use FREE time management and customer billing application. Easy Time Tracking is an ideal solution for the individual contractors who need to know how much time they spent on certain tasks and how many hours they need to bill their clients for....
- Tags: Billing, Contractor, Microsoft Windows, Time Management, Productivity
- Software downloads 2009-11-24
- Online retailers, marketing firms scam consumers for $1.4 billion
- Hopefully the Obama admin will curb this rackett...The Bush admin sure didn't care about the general public --- and let this stuff get out of control. Asleep at the switch.WTF......does the garbage you wrote have to do with the article?Nothing? Yeah, that's what I thought.online crooksnothing new here.he...
- Tags: Retail, marketing, Dell Computer Corp., retail company, laptop computer
- Discussion threads 2009-11-23
- Is your culture getting in the way of your IT success?
- Many enterprise IT investments lead to healthy debates about the best architectural or application approaches - but often forgotten is the culture of an organization itself. Commentary - While any planned enterprise IT investment leads to healthy debates about the best architectural or application approaches, too often left out...
- Tags: Job, Team, Information Technology, CRM, Advertising & Promotion, Team Management, Customer Relationship Management (CRM), Enterprise Software, Marketing, Management, Software, Panasonic Computer Solutions, IT management, culture, Jim King, Special to ZDNet, Jim King, Panasonic Computer Solutions, Special to ZDNet
- News items 2009-11-23
- Chatting (Not Chattering) About Salesforce - Part I
- Sorry Paul, but you're wrong about knowledge basesGreetings Paul:Very good overall post!However, considering our core competency in knowledge bases, I have to take exception to your conclusions on KBs.Consumers certainly will and shouldturn to other consumers when looking for input on product and service selection because it is not motivated...
- Tags: Strategy, knowledge, Salesforce.com Inc., knowledge base, Chattering, Paul
- Discussion threads 2009-11-23
- Office Starter 2010: The fine print on Microsoft's Works replacement
- For me, non-starterA crippled, incompatible, ad supported product makes little sense to me, when Open Office and Google are alternatives.ExactlyThere's already a portable version of OpenOffice that runs on a USB stick - nothing new here.The excluded formats are used in only about 1% of documentsIt is well-known that macros...
- Tags: Starter, Microsoft Works, Microsoft Office, Microsoft Corp., Office Starter
- Discussion threads 2009-11-23
- Chatting (Not Chattering) About Salesforce - Part I
- (NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog. Â Let's see how that...
- Tags: Salesforce.com Inc., Customer Service, Twitter Inc., Sales Force, Customer, CRM, Integration, Force.com, Service Cloud 2, Sales Force Management, Sales Strategy, Sales, Paul Greenberg
- Blog posts 2009-11-23
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