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- Support Strategies: Customer Experience Management
- Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering value. That makes the support center an extremely strategic contact point. This smith+co white paper explores the importance...
- Tags: Strategy, Customer Experience
- White papers 2009-11-06
- Best Practices for Translating Customer Satisfaction into Revenue
- Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. How do you quantify customer satisfaction? Download the Best Practices...
- Tags: Revenue, Customer Satisfaction, Best Practice, Product Marketing, Marketing
- White papers 2009-11-06
- EZ-Format for Excel 7.3 (Windows)
- Save time creating better formatted worksheets utilizing dozens of features too time consuming to implement using only Excel. In seconds turn unformatted data into a feature-rich, printer-ready formatted worksheet. Create subtotals mixing counts, sums, and Excel formulas on every subtotal row. Subtotals are completely bolded, shaded and correctly display when...
- Tags: Microsoft Windows, Data Presentation Products, Microsoft Excel, Microsoft Office, Office Suites, Software
- Software downloads 2009-11-06
- The Enterprise 2.0 Value Propositions Agenda
- Time is Money: Where's the Beef? The now biannual US 'Enterprise 2.0' conference is a wrap, but disappointingly there is still little business understanding of what the term means or what the value propositions and benefits are. The general 2.0 suffix is well understood by technology...
- Tags: Collaboration, Enterprise 2.0, Conference, E2.0, Susan Scrupski, Oliver Marks
- Blog posts 2009-11-05
- Windows 7's default UAC bypassed by 8 out of 10 malware samples
- RE: Windows 7's default UAC bypassed by 8 out of 10 malware samplesyawnWho can I trust *now*....Even Ed Bott said '7' was more secure!The Windows Infect Season is not over yet.. Nothing's changed.... That people even USE Windows these days is quite remarkable.... It must be the power of habit...
- Tags: Spyware, adware & malware, Cyberthreats, Viruses and worms, SECURITY, Operating systems, Microsoft Windows, malware, UAC, Microsoft Windows 7
- Discussion threads 2009-11-05
- Droid Preview: iPhone's first real competition has arrived
- The MicroSD card is not only expandableIt is hot-swappable. So basically your storage is only limited to how many cards you can afford.Competition is GREAT!I am glad Android is taking off, the future is Linux driven devices/appliances.To the naysayers that Linux distro devices/appliances are a 'niche' I guess Google is...
- Tags: Smart phones, Apple iPhone, Droid Preview, phone, card
- Discussion threads 2009-11-05
- Browser rivals to register official complaints about Microsoft's ballot screen proposal
- Opera"Browser rivals to register official complaints about Microsoft's ballot screen proposal". . . and by "browser rivals" you really mean Opera, who has been whimpering and whining the whole time. A browser that barely appears on anybody's charts, but still retains a cult following.I think Microsoft is improving with IE7...
- Tags: Web browsers, ballot screen, Web browser, Opera Software ASA, ballot screen proposal, Microsoft Corp., official complaint
- Discussion threads 2009-11-05
- Walmart unveils 15.6" HP Pavilion G60 laptop for $298
- hmmfor once, i agree with you. why are they still making the celeron...? shouldn't the atom replace that?Intel Celeron?is Inhel still making this 10 year old crap?surplus maybe? ntnti feel 298 is bad for celron processor..but still good option for ppl who r new to these creepy labtops..RE: Walmart unveils...
- Tags: Notebooks, Desktops, Processors, HP Pavilion, Wal-Mart Stores Inc., laptop computer, Hewlett-Packard Co.
- Discussion threads 2009-11-04
- Microsoft fixes IE patch again
- A Patch To Fix A PatchMicrosoft is up to its old tricks again.Yes, Microsoft IS up to its old tricks...... fixing things that don't work, repairing broken code, and generally looking after its customers. Too bad they can't do the same for you. (Fixing things that don't work)@Confused...
- Tags: Microsoft Windows NT, Network technology, Telecom & Utilities, Microsoft fixes IE, Microsoft Corp., Microsoft Fixes
- Discussion threads 2009-11-04
- Easy Time Tracking 5.2.2 (Windows)
- Easy Time Tracking is a powerful easy-to-use time management and customer billing application. Easy Time Tracking is an ideal solution for the individual contractors who need to know how much time they spent on certain tasks and how many hours they need to bill their clients for. Company should get...
- Tags: Billing, Contractor, Microsoft Windows, Logic Software, Time Management, Productivity
- Software downloads 2009-11-04
- Malwarebytes accuses rival of software theft
- Malwarebytes claims IObit stole from its database of malware samples that its software uses to detect malware on customer computers. Malwarebytes is accusing China-based computer security firm IObit of intellectual property theft, but IObit denied the allegations and said there were problems with its malware submission site....
- Tags: Software, Malware, Malwarebytes, IObit, Cyberthreats, Tools & Techniques, Viruses And Worms, Security, Management, copyright, Spyware, Adware & Malware, Elinor Mills CNET News
- News items 2009-11-03
- Google defines its focus in Apps in 2010
- Chrostopher: the need for detailed formatting as we know it is going away.Actually, the detailed formatting is moving to making it look like you want on computer screens, NOT on paper, which is quite different.All of those baroque features for printing on 8.5x11 paper are looking more stupid every day.Interesting...
- Tags: OpenOffice, Document management, Microsoft Office, Google Inc., Microsoft Corp.
- Discussion threads 2009-11-02
- Figuring the value of software
- Phil Wainewright's discussion about the cost of running highly scalable SaaS applications like SuccessFactors comes at the right time. He says: Speaking in the opening keynote of SIIA OnDemand in San Jose this morning, SuccessFactors CEO Lars Dalgaard let slip a statistic that set several...
- Tags: Software, Software-as-a-service, SuccessFactors Inc., SAP AG, Phil Wainewright, Software As A Service (SaaS), Managed Hosting, Cloud Computing, Emerging Technologies, Dennis Howlett
- Blog posts 2009-11-02
- SharePoint Alert Reminder Boost 1.9.1023 (Windows)
- SharePoint2007 Alert Me sends email notification when list item content is created, modified or deleted. But it is function-limited when applied in a complex enterprise environment. For instance, if you want the assignees on a task list get notification when they are assigned to a task, with SharePoint "Alert Me",...
- Tags: Microsoft SharePoint, Microsoft Windows, SharePointBoost, SharePoint Alert Reminder Boost, Content Management, E-mail, Collaboration, Groupware, Enterprise Software, Software, Online Communications
- Software downloads 2009-11-02
- Simply Orders Open Source Edition 1.3.07 (Windows)
- Simply Orders: Open Source Edition comes with all the benefits of having your own Access database, without having to spend months starting from a blank screen. Can be fully customized and shared on a network with no additional cost per user. Links with Word, Excel and Outlook, as well as...
- Tags: Payment, Open Source, Microsoft Windows, Synstral Business Software, E-mail, Operational Accounting, Online Communications, Finance
- Software downloads 2009-10-30
- Five reasons to deliver a virtual service, not a virtual server
- What began as an interesting technological experiment has now become an opportunity for IT to shape its future, says Fortisphere's Lilac Berniker Commentary - As virtualization becomes an increasingly commonplace technology in the datacenter, the breadth of stakeholders in the virtual environment is growing. ...
- Tags: Information Technology, Workload, Virtual Server, Server, Strategy, Management, virtualization, Lilac Berniker Fortisphere, Special to ZDNet, Lilac Berniker Fortisphere, Special to ZDNet
- News items 2009-10-29
- MSI CR600 013US - P 2 GHz - 16" TFT
- MSI CHEAP OK.MISLEADING WARRANTY . ONCE YOU BUY A COMPUTER. YOU ARE ON YOUR OWN. NO CUSTOMER SERVICE. NO TECH SUPPORT.WORST CUSTOMER SERVICE EVER.I RECOMMEND TO BUY OTHER PRODUCT TOSHIBA ,SONY, HP, DELL FOR 50 OR 100 DOLLARS MORE AT LEAST YOU GET THE SERVICE.CUSTOMER SERVICE NEVER REPLY...
- Tags: Product marketing, Customer relationship management (CRM), customer service, HAVE, TFT
- Discussion threads 2009-10-28
- Palm TX
- Palm Tx, One Year Later...Pros: PortabilityCons: Won't play all file typesIt won't play streaming music or videos from sites like YouTube or Pandora. The music or videos you play on it must be mp3 or mpeg only: no avi, mp4, wmv, wma, etc.For much faster sync, I used an sd...
- Tags: Memory, Flash memory, Corporate communications, Digital video, Digital media, Digital music, SD card, Palm TX, Palm Inc.
- Discussion threads 2009-10-28
- Can Palm and WebOS make it through 2010?
- Belgian customer lostIn January this year, I planned on becoming a palm pr? user asap, as I was truly enthusiastic about the device.I have waited for the device to become available in Belgium ... and waited ... and waited...So my conclusion: Palm doesn't want me as a customer.That's why I...
- Tags: WinMo, Palm Inc., WebOS
- Discussion threads 2009-10-28
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