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Customer Service Standards Redefined: Professional Services and Insurers Combine Expertise to Raise the Bar

In the east coast insurance office, customer service is taken very seriously. In an industry that is very competitive, efficiency is vital to providing service that gives companies a competitive edge. According to the vice president of claims, the goal of the project was to integrate the two operations and...

Tags: Customer Service, Professional Services, Efficiency, Standards, Optical Image Technology, OIT, Insurance, Team Management, Product Marketing, Financial Planning, Customer Relationship Management (CRM), Business Operations, Corporate Insurance, Management, Marketing, Finance, Enterprise Software, Software

Case studies 2007-11-06

Additional Resources

Friends Cove Mutual Insurance Company: Revolutionizing Services Across Pennsylvania Through Effective Automation

Friends Cove Mutual Insurance Company, located in the historic town of Bedford, Pennsylvania, has served Pennsylvanians for more than 130 years. Friends Cove grew steadily for decades. As the company expanded across the state, staff had to collect and distribute considerable paperwork to geographically dispersed agents and clients. This made...

Tags: Pennsylvania, Automation, Optical Image Technology, Document Management, Managerial Accounting, Real Estate, Groupware, Enterprise Software, Software, Finance, Business Operations

Case studies 2009-05-23

Cost-Saving TPL Processing Made Easy

If people are struggling to stay competitive in a tough marketplace, they're not alone. Expectations of claimants, providers, and regulatory agencies are changing quicker than ever before, requiring unprecedented agility. Customer satisfaction today is measured by their ability to provide instant, detailed, and accurate answers to questions. TPL processing involving...

Tags: BPM, Cost Savings, Optical Image Technology, Operational Planning, Business Process Automation, Document Management, Strategy, Enterprise Software, Business Operations, It Operations, Software, Finance, Managerial Accounting, Management

Case studies 2009-04-13

Top 10 undergraduate courses for the CIO track

Top 10 undergraduate courses for the CIO trackC# is 400 Level?More like 300 level (http://www.oit.edu/catalog/files/08-09-Catalog.pdf). Makes me feel like I should have a Masters degree just for working in C++.

Tags: C#, Programming languages, Top 10

Discussion threads 2009-04-07

Extend SOA governance to all of IT? Why not?

Why is SOA governance separate from overall IT governance? HP's Kelly Emo takes up this question in a new post, observing that perhaps the governance principles and practices being preached for SOA can benefit the entire range of an organization's application portfolio. As Kelly puts it: ...

Tags: Information Technology, Lifecycle, SOA, SOA Governance, Application Lifecycle, Service-Oriented Architecture (SOA), Web Services, Middleware, Cloud Computing, Enterprise Software, Software, Joe McKendrick

Blog posts 2009-03-17

Mechanical Handling Company Improves Customer Response Time With Document Management System

One of the world's largest mechanical handling companies sells, services, and rents forklift trucks and manufactures equipment, including a variety of trucks. They quickly wanted to implement a system that saves administrative time and costs by increasing productivity. After reviewing different solutions, The Company selected modules from Optical Image Technology,...

Tags: Optical Image Technology, Handling Company, Document Management, Managerial Accounting, Groupware, Enterprise Software, Software, Finance

Case studies 2008-06-30

Today's Western & Southern Financial Group Works at Internet Speeds

On the technology side, document and content management - including workflow and business-process improvement - play a major role in the rising efficiencies and operational profits at the Western & Southern Financial Group. The Financial Group wanted to eliminate the reliance on the paper-based system to track customer information by...

Tags: Financial, Optical Image Technology, Internet, Web Technology, Process Improvement, Content Management, Quality, Business Operations, Enterprise Software, Software

Case studies 2007-09-18

An Enterprise Approach to Document Management at Penn State

In educational institutions, the cumulative impact of paper transactions can be overwhelming. Record retention demands are such that unless departments and organizations have a strategic plan for document management, they will outgrow their physical space. An Electronic Document Management System EDMS helps colleges and universities address these concerns. Administrators at...

Tags: Penn State, Optical Image Technology, Document Management, Managerial Accounting, Groupware, Enterprise Software, Software, Finance

Case studies 2007-08-16

Serena Mariner Enables Managers to Reduce Costs, Shorten Budget Cycles, and Quickly Prioritize Projects Based on Business Value

Founded in 1875, Brigham Young University offers more than 200 academic programs through 11 colleges in Utah and 17 affiliated campuses worldwide. At BYU - as at most institutions of higher learning - the role of IT has grown enormously, now affecting all aspects of the research and teaching process....

Tags: Serena Software Inc., Information Technology, Serena Mariner, Strategy, Project Management, Management, It Operations, It service Management

Case studies 2007-05-01

Saving Time, Money, and Frustration: State College Area School District Makes the Grade With DocFinity Electronic Document Management

State College Area School District SCASD is comprised of a large number of employees and a substantial student body. SCASD wanted to implement a document management system that facilitates efficient electronic storage and retrieval throughout the entire enterprise, starting with SunGard Pentamation payroll reports. SCASD deployed the DocFinity suite from...

Tags: School District, Optical Image Technology, Document Management, Managerial Accounting, Groupware, Enterprise Software, Software, Finance

Case studies 2007-04-06

Bayou Pathology Increases Efficiency, Productivity, and Accuracy With a Paperless Practice Management Solution

In order to serve a growing client base and fulfill strict record retention guidelines, Bayou Pathology implemented a paperless document imaging system that interfaces with their practice management system. As a result, Bayou Pathology has improved customer service, streamlined workflow, and increased staff productivity. That solution, a combination of Companion...

Tags: Optical Image Technology, Document Management, Tools & Techniques, Product Marketing, Enterprise Software, Software, Finance, Managerial Accounting, Management, Marketing

Case studies 2007-03-20

CD-MAN DVD Rental build 2.1.0.310 (Windows)

CD-MAN program contains lots of special features like film renting and selling, following rent, fined customers, cash activities, integrated mail sending and mail archive.oIt provides the opportunity of rapid process thanks to barcode support. Entering to program, deleting and updating cash activities can only be done with users password and...

Tags: VCD, Microsoft Windows, CD-MAN Program, DVD, Consumer Electronics, Personal Technology, Home Entertainment

Software downloads 2007-01-23

DocFinity and IBM on Demand: Collaborative Business Solution Drives Work Management for Statewide Insurer

As a health insurer that also processes a large volume of Medicare and TRICARE claims for the federal government, the company is subject to unusually large amounts of paperwork, as well as the government-mandated Service Level Agreements SLAs with which insurers have to comply. With a vision to simultaneously improve...

Tags: Insurance Company, IBM Corp., Optical Image Technology, Insurance, Service Level Management, Document Management, Business Operations, Corporate Insurance, It Operations, It service Management, Enterprise Software, Software, Finance, Managerial Accounting

Case studies 2006-12-19

Amazon Unbox criticized for Internet chattiness (amongst other things)

Amazon Unbox criticized for Internet chattiness amongst other thingsWell, I think this is an abomination.This is dirty. Amazon is an abomination. 'nuff said.A few corrections and updated Price+Working LinkOIt should be TRSI The Right Stuff International- I buggered it in the original post.Also the Price for all 26 Episodes of...

Tags: Digital media, Movie war, Internet, Amazon.com Inc., movie, Apple Inc.

Discussion threads 2006-09-11

VoIP firm Vonage tests routers for mobile service

VoIP firm Vonage tests routers for mobile serviceI'm a big fan of VoIP, but....Unless you are making lots of international calls, why not just use your cellphone? But as this technology further progresses things will undoubtedly work out.Vonage needs Xten's helpXten's upcoming eyeBeam 2.0 will rule VoIP.Vonage...suxTheir support sux....

Tags: Telephony, TELECOMMUNICATIONS, router, XTen, Vonage Holdings Corp., VoIP, mobile

Discussion threads 2005-05-14

Microsoft beats forecasts, but legal costs hurt

Microsoft beats forecasts, but legal costs hurtMy rep brought it home...My rep and I went out to celebrate this afternoon. He told me the results earlier the day and rewarded our continued spending on Microsoft technologies by taking me out to lunch. I told all my MCSE's to hold the...

Tags: Linux, OPEN SOURCE, Operating systems, Operational accounting, MICROSOFT JUST, Microsoft Corp., Mafia

Discussion threads 2004-04-22