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To the FBI IT incompetence beats misleading Congress: When FBI Director Robert Mueller testified before the Senate Judiciary Committee over the underreported of "national security letters" he had two choices: Tell senators that the FBI deliberately downplayed the number of letters or claim IT incompetence. IT incompetence won...; Tags: Federal government, Databases, information technology, U.S. Congress, NSL, FBI, OGC; Blog posts 2007-03-28

Additional Resources

ITIL® Practitioner: Agree and Define Management: View Available Dates and Locations In this course, you'll focus on implementing and managing the Agree and Define processes and functions for achieving control and stability within an IT infrastructure. You'll explore the processes of Service Level Management and Financial Management with our experts in class,...; Tags: Global Knowledge Network Inc., Certification, Practitioner, Financial Management, ITIL, Quality, Process Improvement, Financial Accounting, It Services, Investment, Financial Planning, Finance, Business Operations; Training 2008-01-01
ITIL® Practitioner: Support and Restore Management: View Available Dates and LocationsThis ITIL Practitioner training course focuses on the ITIL processes of Incident Management, Problem Management, and Service Desk functions. Learn to optimize the quality of service by applying the ITIL best practices, and learn to more effectively respond to incidents and problems as...; Tags: Service Desk, Problem Management, ITIL, It Services, Process Improvement, Quality, Business Operations; Training 2008-01-01
ITIL® Practitioner: Release and Control Management: View Available Dates and Locations In this course, you'll focus on the implementation and management of the processes and functions involved in achieving control and stability within an IT infrastructure, including effective Change and Release Management processes based on an effective Configuration Management system. You will...; Tags: Global Knowledge Network Inc., Information Technology, Atlanta, Configuration Management, ITIL, It Services, Process Improvement, Quality, Business Operations; Training 2008-01-01
FBI's data management headaches escalate with Patriot Act: A Justice Department audit found that the Federal Bureau of Investigation misused the USA Patriot Act to obtain personal information about people. Within that 126 page audit is evidence of the FBIs still is struggling to manage its data. ...; Tags: General, Government, IT Management, Legal, Software Infrastructure; Blog posts 2007-03-09

UDDI set to emerge from the shadows of obscurity: UDDI set to emerge from the shadows of obscurityebXML has a smaller ad spendand there's the slashdot bias they refuse to allow current eb posts but it's adoption rate is higher than reported: http://www.ebxmlforum.net/ ( hosted at webservices.org )http://ebxmlforum.blogspot.com/http://ebxml.org/http://www.freebxml.org/Speaking of SOA thingies starting with"U"Universal Data Element Framework ( I call...; Tags: B2B, Web services, Anne, ebXML, ebXML Registry, UDDI; Discussion threads 2007-02-07
Government Report: UK IT Projects Still Failing: Back in the 2001 time frame, the Office of Government Commerce National Audit Office in the UK established a program for avoiding large-scale IT failures. The program, called the Gateway Process, established a series of evaluation milestones, or gates, against which a project must be reviewed over its lifecycle. The...; Tags: Project failures, Government projects; Blog posts 2006-12-04
A Web Service Approach to Geographical Data Distribution Among Public Administrations: In this paper a Service-Oriented Architecture SOA is proposed to support the interaction with legacy Geographical Information Systems GIS and the implementation of value added data sharing services. In particular, the author base the proposed architecture both on the standardization effort carried out by the Open Geospatial Consortium OGC and...; Tags: Web, University Of Trento, Administration, Web Service, SOA, Back-office, Architecture, Data Sharing, Service-Oriented Architecture (SOA), Web Services, Application Integration, Middleware, Operational Accounting, Enterprise Software, Software, Software Development, Software/Web Development, Finance; White papers 2006-11-09
ITIL Must Embrace the Collective: The change that threatens the OGC (the UK's Office of Government Commerce; owners of ITIL) is the new Internet revolution - Web 2.0, the wisdom of crowds, collective intelligence. It is so new the world has not settled on a name for it yet. It is an emergent characteristic of...; Tags: Jupitermedia Corp., ITIL, Internet, Process Improvement, It Services, Web 2.0, Open Source, Quality, Business Operations; White papers 2006-10-26
Service Oriented Sensor Web: The Sensor Web is an emerging trend which makes various types of web-resident sensors, instruments, image devices, and repositories of sensor data, discoverable, accessible, and controllable via the World Wide Web. A lot of effort has been invested in order to overcome the obstacles associated with connecting and sharing these...; Tags: Web, University Of Melbourne, Sensor, Sensor Web, Channel Management, Marketing; White papers 2006-08-23
Common Myths About ITIL: Companies around the globe are jumping on the IT Infrastructure Library ITIL bandwagon. ITIL was developed by the United Kingdom's Office of Government Commerce OGC in the late 1980s. The comprehensive and non-proprietary guidance, documented in a set of books, describes an integrated, process-based best practice framework for managing IT...; Tags: ITIL, Process Improvement, It Services, Quality, Business Operations; White papers 2006-06-23
Will ITIL make SOA governable?: The UK gave us the Beatles, Monty Python, Stephen Hawking, and now, ITIL. There's more interest brewing on this side of the Atlantic pond these days in the IT Infrastructure Library. Consultants are springing up all over the place, and lately, IBM Tivoli and other enterprise vendors have been talking...; Tags: ITIL; Blog posts 2006-03-27
U.K. to review Microsoft software in schools: U.K. to review Microsoft software in schoolsLike Apple does?Seriously, lets "look at MS products in school" becuase they won't give companies in the EU the source code to Windows, or whatever.A silly question to ask..." It also said it wants to be sure that if a school or college opts...; Tags: Linux, Tools & Techniques, spreadsheet, software, open source, commodity item, open-source software, Microsoft Corp.; Discussion threads 2006-01-09
Making ITIL Actionable With Rational Method Composer: ITIL stands for the Information Technology Infrastructure Library and is considered the global standard for IT Service Management ITSM best practices. While software development styles like RUP and XP are targeted to the software development subject area, ITIL is targeted towards the IT operations area. It was created in the...; Tags: Information Technology, IBM Corp., ITIL, Process Improvement, It Services, Software Development, Quality, Business Operations, Software/Web Development; White papers 2005-12-15
ITIL Refresh Statement From OGC: OGC and its partners in the IT Infrastructure Library ITIL are working together to improve the content of the publications and qualifications. After thorough collation and correlation of findings that emerged from the various threads of the recent global consultation exercise, OGC has scoped and planned the refresh on the...; Tags: ITIL, Process Improvement, It Services, Quality, Business Operations; White papers 2005-12-13
ITIL Service Management Foundation: As an established supplier of outsourced IT services, Xansa has been instrumental in the promotion of service management best practice. In recognition of the importance of training in this area, Xansa were involved in the launch of relevant courses. From early contributions to the production of the original ITIL best...; Tags: Xansa Plc., ITIL, It Services, Process Improvement, Quality, Business Operations; White papers 2005-09-23
New ITIL book on the horizon: New ITIL book on the horizonITIL is just common senseWhen reading about the ITIL processes, I was constantly saying to myself "Well, DUH!". The big PROBLEM lies in mapping the ITIL processes into an ORGANIZATION. There are no easy 1:1 mappings here - just a lot of overlap between departments,...; Tags: Process improvement, IT Services, ITIL, MOF, IT Service Management; Discussion threads 2005-09-21
New ITIL book on the horizon: Giving you plenty of time to think it over, December 2005 will see the release of the latest book in the IT Infrastructure Library ITIL, a framework for best practices in IT Service Management that I have written about recently. The book, Business Perspective: The IS View on Delivering...; Tags: ITIL, information technology; Blog posts 2005-09-20
Seven keys to implementing an ITIL framework: The IT Infrastructure Library, a group of standards for service, has gained acceptance as a nonproprietary framework for IT projects. Here's a look at how you can integrate ITIL into your organization. Today's business environment demands that IT be more attentive to customer requests by delivering quality...; Tags: Information Technology, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management; Download resources 2005-08-09
ITIL: Qualification Scheme: The ITIL qualification scheme is the only training and qualification scheme leading to official ITIL qualification in IT Service Management. It is endorsed by OGC and itSMF international, and by two existing Examinations Institutes: EXIN and ISEB. This paper explains the operation of the ITIL qualification scheme. It describes the...; Tags: Qualification, ITIL, Process Improvement, It Services, Quality, Business Operations; White papers 2005-08-01