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To the FBI IT incompetence beats misleading Congress

When FBI Director Robert Mueller testified before the Senate Judiciary Committee over the underreported of "national security letters" he had two choices: Tell senators that the FBI deliberately downplayed the number of letters or claim IT incompetence. IT incompetence won...

Tags: Federal government, Databases, information technology, U.S. Congress, NSL, FBI, OGC

Blog posts 2007-03-28

Additional Resources

What Is Formal Project Management and Who Needs It?

Over the past 15 years, project management as a profession has migrated from construction and manufacturing into virtually all other business sectors, including the IT sector. The Project Management Institute PMI and the British Office of Government Commerce OGC have developed practice standards to encourage and guide the adoption of...

Tags: Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management

White papers 2009-08-21

ITIL Qualifications Explained

ITIL is the most widely adopted approach to IT Service Management. This paper explains the structure of ITIL Version 3 training and qualifications that are available. ITIL certification is for individuals and it signifies different levels of awareness and capability with regard to ITIL ITIL training is undertaken in the...

Tags: Training, ITIL Certification, ITIL, Process Improvement, It Services, Quality, Business Operations

White papers 2009-02-23

ITIL V3 and ASL: Sound Guidance for Application Management and Application Development

Off late, the Office of Government Commerce OGC released a new version of ITIL. Aspects of Application Management are to be found in all five volumes of the core guidance. In this paper, the interfaces with another IT framework, the Application Services Library, are more described. There are both similarities...

Tags: Application Development, Application Management, Crown, ITIL, Process Improvement, It Services, Quality, Business Operations

White papers 2008-01-01

Refreshing Management of Risk: Guidance for Practitioners

M-o-R was first published by the Office of Government Commerce OGC in 2002, "To help organisations put in place effective frameworks for taking informed decisions about risk". This was largely in response to the publication of the Turnbull Report on Corporate Governance. Since publication, M-o-R has received a great deal...

Tags: Publication, TSO, Corporate Governance, Corporate Law, Financial Planning, Financial Services, Strategy, Business Operations, Finance, Management

White papers 2007-05-01

Implementation Guidance Regarding ITIL: Version 3.0

A number of organizations have begun IT process improvement projects using the Information Technology Infrastructure Library ITIL framework. A taskforce of the HDI Strategic Advisory Board was created and has researched the implications of changes under development. This paper is intended to provide guidance to HDI members who are in...

Tags: Information Technology, HDI, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management

White papers 2007-03-20

FBI's data management headaches escalate with Patriot Act

A Justice Department audit found that the Federal Bureau of Investigation misused the USA Patriot Act to obtain personal information about people. Within that 126 page audit is evidence of the FBIs still is struggling to manage its data. ...

Tags: General, Government, IT Management, Legal, Software Infrastructure

Blog posts 2007-03-09

UDDI set to emerge from the shadows of obscurity

UDDI set to emerge from the shadows of obscurityebXML has a smaller ad spendand there's the slashdot bias they refuse to allow current eb posts but it's adoption rate is higher than reported: http://www.ebxmlforum.net/ ( hosted at webservices.org )http://ebxmlforum.blogspot.com/http://ebxml.org/http://www.freebxml.org/Speaking of SOA thingies starting with"U"Universal Data Element Framework ( I call...

Tags: ebXML, ebXML Registry, UDDI

Discussion threads 2007-02-07

Government Report: UK IT Projects Still Failing

Back in the 2001 time frame, the Office of Government Commerce National Audit Office in the UK established a program for avoiding large-scale IT failures. The program, called the Gateway Process, established a series of evaluation milestones, or gates, against which a project must be reviewed over its lifecycle. The...

Tags: Project failures, Government projects

Blog posts 2006-12-04

A Web Service Approach to Geographical Data Distribution Among Public Administrations

In this paper a Service-Oriented Architecture SOA is proposed to support the interaction with legacy Geographical Information Systems GIS and the implementation of value added data sharing services. In particular, the author base the proposed architecture both on the standardization effort carried out by the Open Geospatial Consortium OGC and...

Tags: Web, University Of Trento, Administration, Web Service, SOA, Back-office, Data Sharing, Service-Oriented Architecture (SOA), Web Services, Application Integration, Middleware, Operational Accounting, Enterprise Software, Software, Software Development, Software/Web Development, Finance

White papers 2006-11-09

ITIL Must Embrace the Collective

The change that threatens the OGC (the UK's Office of Government Commerce; owners of ITIL) is the new Internet revolution - Web 2.0, the wisdom of crowds, collective intelligence. It is so new the world has not settled on a name for it yet. It is an emergent characteristic of...

Tags: Jupitermedia Corp., ITIL, Internet, Process Improvement, Web 2.0, It Services, Wiki, Open Source, Quality, Business Operations, Online Communications

White papers 2006-10-26

Common Myths About ITIL

Companies around the globe are jumping on the IT Infrastructure Library ITIL bandwagon. ITIL was developed by the United Kingdom's Office of Government Commerce OGC in the late 1980s. The comprehensive and non-proprietary guidance, documented in a set of books, describes an integrated, process-based best practice framework for managing IT...

Tags: ITIL, Process Improvement, It Services, Quality, Business Operations

White papers 2006-06-23

Will ITIL make SOA governable?

The UK gave us the Beatles, Monty Python, Stephen Hawking, and now, ITIL. There's more interest brewing on this side of the Atlantic pond these days in the IT Infrastructure Library. Consultants are springing up all over the place, and lately, IBM Tivoli and other enterprise vendors have been talking...

Tags: ITIL

Blog posts 2006-03-27

U.K. to review Microsoft software in schools

U.K. to review Microsoft software in schoolsLike Apple does?Seriously, lets "look at MS products in school" becuase they won't give companies in the EU the source code to Windows, or whatever.A silly question to ask..." It also said it wants to be sure that if a school or college opts...

Tags: Linux, Tools & Techniques, spreadsheet, software, open source, commodity item, open-source software, Microsoft Corp.

Discussion threads 2006-01-09

Making ITIL Actionable With Rational Method Composer

ITIL stands for the Information Technology Infrastructure Library and is considered the global standard for IT Service Management ITSM best practices. While software development styles like RUP and XP are targeted to the software development subject area, ITIL is targeted towards the IT operations area. It was created in the...

Tags: Information Technology, IBM Corp., ITIL, Process Improvement, It Services, Software Development, Quality, Business Operations, Software/Web Development

White papers 2005-12-15

New ITIL book on the horizon

New ITIL book on the horizonITIL is just common senseWhen reading about the ITIL processes, I was constantly saying to myself "Well, DUH!". The big PROBLEM lies in mapping the ITIL processes into an ORGANIZATION. There are no easy 1:1 mappings here - just a lot of overlap between departments,...

Tags: Process improvement, IT Services, ITIL, MOF, IT Service Management

Discussion threads 2005-09-21

New ITIL book on the horizon

Giving you plenty of time to think it over, December 2005 will see the release of the latest book in the IT Infrastructure Library ITIL, a framework for best practices in IT Service Management that I have written about recently. The book, Business Perspective: The IS View on Delivering...

Tags: ITIL, information technology

Blog posts 2005-09-20

Seven keys to implementing an ITIL framework

The IT Infrastructure Library, a group of standards for service, has gained acceptance as a nonproprietary framework for IT projects. Here's a look at how you can integrate ITIL into your organization. Today's business environment demands that IT be more attentive to customer requests by delivering quality...

Tags: Information Technology, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management

Download resources 2005-08-09

HP OpenView and ITIL Capacity Management

HP OpenView is one of the four major system management framework tools, the others being Tivoli from IBM, Unicenter from Computer Associates and Patrol from BMC. In common with all frameworks, HP OpenView provides support for many of the processes defined by the UK Office of Government Computing OGC Information...

Tags: Hewlett-Packard Co., HP OpenView, ITIL, It Management, Utility Computing, It Services, It service Management

White papers 2005-02-16

UK gives blessing to open source

UK gives blessing to open sourceHmmm, the UK is part of the EU isn't it?So, the UK, Germany, and France all now say Monti boy was wrong and there is true competition. Imagine that, leave the market alone and it does what it's supposed to....Good business desktops.I think some...

Tags: Servers, Digital music, Web browsers, Microsoft Corp., open source, viable competition, EU Case

Discussion threads 2004-10-28