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- Study: Offshore outsourcing dings customer satisfaction; Taking back office offshore ok
- A trio of professors working with the national Quality Research Center at the University of Michigan finds that offshore outsourcing hurts customer service ratings, but farming out back office operations has a limited impact. The working paper, conducted by the University of Michigan as well as Nasscom,...
- Tags: Offshore, Customer Service, Offshore Outsourcing, Customer Satisfaction, Back-office, Offshoring, Outsourcing, Product Marketing, Operational Accounting, Customer Relationship Management (CRM), It Operations, Business Operations, Outsourcing & Subcontracting, Marketing, Finance, Enterprise Software, Software, Larry Dignan
- Blog posts 2008-07-07
- Offshoring: India still No. 1
- Offshoring: India still No. 1And yet thier quality has not improvedWe tried a few software suites coming from Indian firms, not only did they not run with no execute turned on. They totally failed evaluations by metasploit.I know not everyone has as stringent security requirements as the DOD, but they...
- Tags: Outsourcing, offshoring, No. 1
- Discussion threads 2008-06-29
- Offshoring: India still No. 1
- Bangalore remains on top as the global outsourcing leader but with prices on the rise in India, locations like Beijing and Auckland are catching up fast. Bangalore has retained its position as the ideal global delivery location for businesses, according to a new report from IDC. The...
- Tags: India, City, Beijing, International Data Corp., Delivery Location, Government, Vertical Industries, Outsourcing, Pricing, Enterprise Software, Software, It Operations, Business Operations, Outsourcing & Subcontracting, Marketing, offshoring, China, Vivian Yeo, ZDNet Asia
- News items 2008-06-27
- Computer science departments expanding focus and enrollment
- Computer science departments expanding focus and enrollmentNiche MarketingI suppose this makes sense but only as long as the skills being taught are valuable to employers. CS and CIS departments should look for in demand and future demand skills and fill those. If they happen to stumble across some niche to...
- Tags: Outsourcing, PRODUCTIVITY, computer science, Computer Science Department, enrollment, offshoring, computer
- Discussion threads 2008-03-06
- Survey finds increasing uncertainty over offshoring
- Survey finds increasing uncertainty over offshoringUnrealistic view of "thinking part of job""However, according to The Work Foundation report, Indian workers don't see things that way. "Indian business insiders see future offshore outsourcing as an advantage for Europe, enabling it to focus on the 'thinking part of the job,' providing opportunities...
- Tags: Recruitment & Selection, job, offshoring, Survey find, outsourcing, survey
- Discussion threads 2007-08-22
- The sinking dollar and offshoring
- The sinking dollar and offshoringWon't make any differenceTo a well-run shop, the [u]cost[/u] of engineering services comes a very distant second to the value received: delays or low-quality work cost so much more than a salary that it's a sucker's bet.The problem is, most corporate management either has no idea...
- Tags: Outsourcing, Recruitment & Selection, Protectionism, offshoring, salary, Chinese Government, Microsoft Corp., job
- Discussion threads 2007-07-25
- China to soon overtake India in offshoring?
- China to soon overtake India in offshoring?China is an enemy of Tibet, only a threat to othersChina has supplied more products and traded more on international markets without threats or showing of force, so why would anyone aside from Tibet and possibly Taiwan see China as an enemy ? ...
- Tags: Outsourcing, Well Let, offshoring
- Discussion threads 2007-07-03
- Outsourcing expert Ron Hira on H-1B reform bill's impact
- Ron Hira, a professor at the Rochester Institute of Technology, has a few issues with my take on an H-1B visa reform bill yesterday. In a nutshell, I argued that a Senate bill trying to reform the H-1B visa program would in reality push more work offshore. ...
- Tags: Legal, IT Management, Government, General
- Blog posts 2007-04-04
- Jeremy Allison and offshoring
- Jeremy Allison and offshoringJermey, proving that he is a liarThe reality is OSDL (now renamed to _____) has said that 90% of development comes from contributions from companies.So its pretty evident that Jermey is making up false stories about OSS being developed by individual programmers in their bedroom or basement.Less...
- Tags: Jeremy Allison, OSS, offshoring, Jermey
- Discussion threads 2007-02-12
- Offshoring flows with business
- Offshoring flows with businessQuality is not the same...The quality is not the same, but the price is cheap that is all that matter.cheap cheap cheapQuality?Then why are there the occasional stories of work coming back to the US in tatters?And every time I deal with someone on the phone, the...
- Tags: Outsourcing, worker, offshoring
- Discussion threads 2006-12-06
- Rodney Dangerfield & IT Services: The Invisible Third Choice
- In the 90s, a reporter at the Wall Street Journal once dubbed me, “The Queen of Outsourcing.” The outsourcing market has changed quite a bit since then. Today with outsourcing’s reputation under fire by American workers and, well, Lou Dobbs, I’m not sure I’d want that title again. Yet, when...
- Tags: outsourcing, General IT Services, HRO, F&, A Outsourcing, Systems Integration, IT Consulting, Management Consulting, Applications Development, Applications Maintenance, IT Outsourcing, Interactive Agency, Web Services, SaaS, Offshoring
- Blog posts 2006-11-01
- Report: Asia-Pacific IT outsourcing to top $10 billion
- Report: Asia-Pacific IT outsourcing to top $10 billionHard to beat 16 cents an hour wages in ChinaLets see here, Communist Country, the Government owns the factories and companys. The profits go into building up the military and aiming missles at the United States....I can see how paying peanuts and using...
- Tags: Outsourcing, Telephony, Telecom & Utilities, TELECOMMUNICATIONS, IT Services, AT&T Corp., offshoring, Symbyo Technologies, AT&T Labs
- Discussion threads 2006-06-22
- Is Offshoring Just an Excuse for Brushing Your Call Centre Issues Under the Carpet?
- Since 2003 the lure of call centre offshoring has been a business magnet. Typically Uk call centre staffing costs account for two-thirds of the total running costs of an operation. So if new world economies such as India can halve the wage bill then this could result in a cost...
- Tags: U.K., Offshoring, RXPerience, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2006-05-02
- Dell whacks prices on select notebooks, desktops
- Dell whacks prices on select notebooks, desktopsYour kidding right?I mean about MACs having good customer service?Yeah, right!!First of all, as a tech for a local college we have to deal with both Apple AND Dell...Let me tell you that trying to get support from Apple is like pulling teeth from...
- Tags: Product marketing, Customer relationship management (CRM), Help desk, Notebooks, Outsourcing, offshoring, desktop, Dell Computer Corp., customer service, Intel Corp., Advanced Micro Devices Inc., notebook
- Discussion threads 2006-05-01
- Bush shows support for tech industry
- Bush shows support for tech industryWell since some of you hate George so muchyou'll give up technolgy now?Bush "has advocated" education improvementsSeems like Mr. Bush could have done more by taking more consistent action to improve technical education in the US, and by avoiding policy that actively dimishes or stops...
- Tags: Outsourcing, Benefits, H1B, salary, offshoring
- Discussion threads 2006-04-21
- Dealing with China the wrong way
- Dealing with China the wrong wayif the US followed your suggestion......then the US would doing business today with theGerman Democratic Republic of Nazi Germany.Gee, no bias hereSure, you're not writing with a communist Chinese bias, are you? Please. Your bias is discreetly buy loudly proclaimed in your piece....
- Tags: Outsourcing, offshoring
- Discussion threads 2006-02-15
- Software vendors face rising offshore costs
- Software vendors face rising offshore costsSoftware vendors being a bit greedyI think it ultimately hurts the software industry when it tries to avoid paying their own countries developers in favour of cheap labour.This normally isn't my style but...Bwahahahahahah.No problem for Linux!Linux relies on volunteers so the cost is not an...
- Tags: Outsourcing, UNIX, OPEN SOURCE, Operating systems, offshoring, software, Microsoft Corp., Linux, Windows Geek
- Discussion threads 2006-02-13
- Will SOA make offshoring unnecessary?
- Will SOA make offshoring unnecessary?Two unjoined conceptsBecause the work that is outsourced may be part of an SOA doesn't mean that the work wouldn't have been outsourced if the architecture of the system was different. I don't see how either predicates the other.SOA accelerates outsourcingBy decomposing larger projects into...
- Tags: Service-oriented architecture (SOA), Web services, Middleware, Outsourcing, Enterprise software, SOA, offshoring, O'Connor
- Discussion threads 2006-02-03
- U.K. banks off the hook for Indian data breach
- U.K. banks off the hook for Indian data breachCost savings of offshoring jobs.......Nothing like saving money offshoring for cheap labor.No one will ever know how many 'Private' records and information that was sold,stolen and so forth.Not the first and there will be severalothers to follow.Offshore Call CentresMy bank has recently...
- Tags: Outsourcing, U.K. Bank, bank, offshoring
- Discussion threads 2006-01-14
- The bottom rung of the programming ladder
- The bottom rung of the programming ladderPythonAlthough at one point MS may have invested in ActiveState a few years ago, they didn't really endorse Perl--but that doesn't mean anything either.Perl is 'ubiquitous' and, of course, 'open source' and runs on 'any' platform.Python adoption will continue to grow and have its...
- Tags: Scripting languages, Programming languages, Development tools, offshoring, Perl, Python, programming
- Discussion threads 2006-01-05
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