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- Customer Intimacy wins in SAP SI's and Channel Partners
- Yesterday, several bloggers at the SAP TechEd conference in Phoenix had an opportunity to speak with Zia Yusuf, EVP, Global Ecosystem & Partner Group of SAP. I asked Zia what characteristics typify the best SAP partners. He rattled off five qualities that the best systems integrators and...
- Tags: Customer, SAP AG, Firm, Channel Partner, Business Services, Strategy, Supply Chain, Product Development, Management, Business Operations, Research & Development, Brian Sommer
- Blog posts 2009-10-14
- Windows 7 saves Microsoft, but will it rebuild post-Vista spirit?
- Windows 7 saves Microsoft, but will it rebuild post-Vista spirit?It's not even out yet and pre-release hype is the one thing MS is good at..Apart from selling vaporware and bait'n'switch products (DX10 and Flight Simulator X instantly spring to mind, if not Vista too...)I lost most respect for MS with...
- Tags: Microsoft Windows Vista (Longhorn), Operating systems, Microsoft Windows Vista, Microsoft Windows 7, Microsoft Corp., Microsoft Windows
- Discussion threads 2009-06-04
- Your next software buying decision: zero cost?
- Your next software buying decision: zero cost?Open Source it!The beauty of open source technologies and hiring skilled talent not people who want to haul in a bunch of proprietary software the extorts tens of thousands of dollars for nothing on return.Having skills to develop and maintain your own infrastructure is...
- Tags: Tools & Techniques, software, open source
- Discussion threads 2009-05-01
- Google replies to cloud computing concerns
- Google replies to cloud computing concernsPeople generally use private vehicles ...... but take mass transit when it makes sense. There is no reason to believe all computing will be moved to public clouds. One other thing: the transportation industry is far more ancient than any utility industry.RE: Google replies to...
- Tags: Managed hosting, Virtualization, cloud computing concern, cloud computing, Google Inc., outsourcing
- Discussion threads 2009-04-29
- Sourcing on Right Tracks
- The railroad industry, being one of the oldest industries, has not been very progressive in terms of its IT usage. The client wanted to move from this approach to a more process-oriented model. It was looking at leveraging outsourcing to manage costs and IT deployment in a more effective and...
- Tags: Sourcing, Industry, Infosys Technologies Ltd., Strategy, Outsourcing, Managed Hosting, Management, It Operations, Business Operations, Outsourcing & Subcontracting
- Case studies 2009-01-01
- Enterprise software: A tour of the year ahead
- Despite the recession 2009 is going to be a critical year for all of those key vendors that best describe their turf in acronyms--CRM, ERP, BPO and perhaps a relatively new one VRM. Those acronyms, which stand for customer relationship management, enterprise resource planning, business process outsourcing...
- Tags: Advertising & Promotion, BPO, Business Operations, Business Process Outsourcing (BPO), CRM, Customer Relationship Management (CRM), Dennis Howlett, Enterprise Software, ERP, Financial, Financial Service, Information Technology, It Operations, Larry Dignan, Management, Marketing, Oracle Corp., Outsourcing, Outsourcing & Subcontracting, Outsourcing Company, Paul Greenberg, Software, Strategy, VRM
- Blog posts 2008-12-15
- How to Find a Reliable Vendor for Software Development Outsourcing?
- The problem of finding the right offshore company to outsource IT or software development work to it is unfortunately very common. There are thousands of offshore software development companies all over the world: in India, Russia, Ukraine, China, Latin America, etc, but which one to choose for the project? And...
- Tags: Software, Equelli, Software Development, Tools & Techniques, Development Tools, Software/Web Development, Management
- White papers 2008-11-16
- Can Google not do evil?
- Can Google not do evil?So happy"We are so, so happy with Google Chrome," mumbled Mozilla CEO John Lilly through gritted teeth. "That most of our income is from Google has no bearing on this statement." - http://notnews.today.com/?p=57RE: Can Google not do evil?Your vision of Microsoft being the dark side and...
- Tags: E-mail providers, cloud computing, Free trade, Google Inc., Google Chrome
- Discussion threads 2008-09-02
- Why there's a software support and maintenance revolution underway
- Why there's a software support and maintenance revolution underwayGood article, Larry.Software companies are running out of ways to make you buy their latest version. There just isn't anything in newer versions that increase productivity. So they have to raise their revenue somewhere.I think it is better for companies to hire...
- Tags: Tools & Techniques, Internal IT, database manager, software, maintenance revolution
- Discussion threads 2008-08-19
- Why there's a software support and maintenance revolution underway
- There's a brewing backlash among software customers as big vendors raise their support and maintenance prices. Dennis Howlett has captured an emerging backlash among SAP customers over an enhanced support and its costs. Oracle is doing the same drill. And Mary Jo Foley detailed a "proactive" support...
- Tags: Software, Software Company, SAP AG, Inflation, Dennis Howlett, Dennis, Tools & Techniques, Currency & Foreign Exchange, Management, Finance, Larry Dignan
- Blog posts 2008-08-19
- News to know: Geek sheets; Cuil; Apple; DNS patch
- Notable headlines: Jason Perlow: Geek Sheet: A Tweaker's Guide to Solid State Drives SSDs and Linux Gallery: Crucial Micron Solid State Drives My Sunday Afternoon: Fun with VMWare ESX 3i Dana Blankenhorn: The Microsoft way with Apache ...
- Tags: Apple iPhone, Larry Dignan, Data Center, DNS, Apple Inc., Microsoft Corp., Data Centers, Domain Names, Video Cards, Linux, Storage, Semiconductors, Networking, Hardware, Data Management, Internet, Components, Operating Systems, Software
- Blog posts 2008-07-28
- News to know: Amazon S3 outage; iPhone 3G; SOA debugging; Microsoft
- Notable headlines: Michael Krigsman: Amazon S3: 'Elevated error rates'. Techmeme GigaOm: S3 Outage Highlights Fragility of Web Services Dana Blankenhorn: Do open source applications take security seriously? Dancho Danchev: Spam coming from free email providers increasing ...
- Tags: Apple iPhone, S3 Inc., Larry Dignan, Apple Inc., SOA, Amazon.com Inc., Apple iPhone 3G, Microsoft Corp., Outage, 3G, Service-Oriented Architecture (SOA), Sales Strategy, Open Source, Cellular Phones, Consumer Electronics, Personal Technology, Web Services, Enterprise Software, Software, Sales
- Blog posts 2008-07-21
- SAP 'Mittelstand' customers upset at new maintenance charges
- Following on from yesterday's announcement of a hike in SAP maintenance charges, the German title Computerwoche implies that the powerful 'Mittelstand' group in the German SAP user group are far from happy. Under the title: "Higher maintenance costs upset SAP customers ," Computerwoche interviewed Gunther Rheinhart, executive member of the...
- Tags: Customer, SAP AG, Mittelstand, Gunther Rheinhart, Auto-renew, Software As A Service (SaaS), Workforce Management, Outsourcing, Emerging Technologies, Human Resources, It Operations, Business Operations, Outsourcing & Subcontracting, Dennis Howlett
- Blog posts 2008-07-17
- IT work is 'boring,' students
- IT work is 'boring,' studentsThey're right. It can be boring.It's nothing like where I came from doing CAD drawings and design work.There's a [i]lot[/i] more boring paperwork in this position then I imagined.Why do you think I stop here from time to time?RE: IT work is 'boring,' studentsIts all in...
- Tags: Strategy, information technology, IT Work, job
- Discussion threads 2008-06-23
- HP seals EDS deal; Services No. 2 behind IBM; Hurd touts efficiencies
- HP seals EDS deal; Services No. 2 behind IBM; Hurd touts efficienciesShould have bought AMD first.They could have obtained EDS at a later date, then filled it with cheap AMD products. AMD is a steal right now! EDS is currently filled with IBM products.RE: HP seals EDS deal; Services No....
- Tags: Electronic Data Systems Corp., Hewlett-Packard Co., IBM Corp., No. 2
- Discussion threads 2008-05-13
- Traditional software licensing: Why you pay more and a look at your options
- It's hard to believe that some of the most profitable software companies in the world--Oracle, Microsoft and SAP--are sitting on a licensing model that is untenable in the long run and will increasingly irk customers. But there may be a revolution in the cards that could tip the balance of...
- Tags: Software, Software-as-a-service, Open Source, Software Company, Margin, Tools & Techniques, Software As A Service (SaaS), Management, Emerging Technologies, Larry Dignan
- Blog posts 2008-04-11
- Offshore Product Re-Engineering for a Healthcare ISV
- A mid sized health care software vendor needed to take its product offering to the next level by re-engineering from Unix based systems to .NET technology, adding a number of features to enable the product to compete effectively within a higher value market segment and ensuring HIPAA compliance. Based on...
- Tags: Offshore, Health Care, Re-engineering, Calsoft Labs, Organizational Structure, Vertical Industries, Benefits, Outsourcing, Healthcare, Human Resources, Enterprise Software, Software, It Operations, Business Operations, Outsourcing & Subcontracting
- Case studies 2008-01-01
- Offshore Development of USB Device Firmware and Driver for an Equipment Vendor
- The client develops technology and products for measuring color and other optical properties of a wide variety of materials. It develops low-cost color measurement solutions for consumer products, laboratory use, and industrial applications. The key requirements of the client were to develop firmware and MS Windows driver for an USB...
- Tags: Client, Firmware, USB, Calsoft Labs
- Case studies 2008-01-01
- Outsourcing Predictions for 2008... in a nutshell
- Outsourcing Predictions for 2008... in a nutshellMessage has been deleted.Yin and yangBeing one of the people companies outsource support to doesn't make me feel any better about it some days. This is a very good analysis, although there are some technology trends that could alter the current landscape very...
- Tags: outsourcing, Outsourcing Predictions, nutshell, outsource, job
- Discussion threads 2007-12-20
- Welcome to the Outsourcing Blog!
- Dear all... It's a pleasure to begin the outsourcing-focused discussion blog for ZDNet, where we will be having upfront discussion on a series of topics around the "O" issue. We will debate issues such as the following over the next few months: Captives versus...
- Tags: Outsourcing, Business Process Outsourcing (BPO), It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht
- Blog posts 2007-12-14
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