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- Implementing and Maintaining IM/Presence, Conferencing, and Telephony Using Microsoft Office Communications Server 2007 R2
- View Available Dates and LocationsIn this course, you will learn to implement, maintain, and deploy Microsoft Office Communications Server OCS 2007 R2. This course covers the topologies supported by OCS 2007, and you will learn to design, implement and troubleshoot an OCS 2007 R2 solution, including implementing...
- Tags: Telephony, Microsoft Office, Microsoft Corp., Microsoft Office Communications Server 2007, Microsoft Office Communications Server
- Training 2009-11-01
- Services Provider Boosts Business Efficiency With Unified Communications Applications
- BT Global Services, a networked IT services provider, wanted to increase its own business efficiency while creating innovative products for customers. Using core technologies in Microsoft Office Communications Server 2007 R2, BT designed a suite of small applications that help people communicate more efficiently by merging common tools such as...
- Tags: Unified Communications, British Telecommunications, Microsoft Corp., E-mail, Instant Messaging, Collaboration, Online Communications, Internet
- Case studies 2009-10-01
- Medical Company Increases Efficiency, Looks to Reduce Travel and PBX Costs
- DynaLIFEDx is a Canadian healthcare company that provides laboratory, consulting, and management services. Previously, employees relied on phone calls and e-mail for most communications and lacked conferencing tools. An ongoing transition to an IP Private Branch Exchange PBX system was expensive and slow. With help from Long View Systems, a...
- Tags: Microsoft Corp., PBX, DynaLIFEDx, Telephony, VOIP, Networking, Telecommunications
- Case studies 2009-09-01
- TechNet Webcast: Deploying, Administering, and Managing Office Communications Server 2007 R2 (Level 200)
- The attendee of this webcast will learn about Office Communications Server 2007 OCS R2 architecture, supported deployment topologies and deployment best practices. The presenter will show the powerful administration and management consoles for OCS and how they enable to run an efficient and cost effective communication platform.
- Tags: Webcast, Microsoft Office, Microsoft Office Communications Server 2007, Microsoft TechNet, Microsoft Office Communications Server
- Webcasts 2009-08-06
- Telecommunications Firm Creates Solutions That Save Money, Improve Communications
- Leading telecommunications firm the Telenor Group sought to develop new applications that give its customers the ability to view real-time information on the presence status and location of remote employees who use cell phones. Telenor used Microsoft Office Communications Server 2007 R2 to develop two new solutions that take advantage...
- Tags: Microsoft Corp., Telephony, Telecom & Utilities, Telecommunications, Networking
- Case studies 2009-08-01
- IT Services Provider Cuts Internal Travel Costs in Half With Video Conferencing
- Dimension Data, a global IT services provider and Microsoft Gold Certified Partner, wanted to reduce travel and enrich communications for the 1,000 employees in its Americas division. Dimension Data deployed a unified communications solution based on Microsoft Office Communications Server 2007 R2 and high-definition video conferencing solutions from industry leader...
- Tags: Information Technology, Video Conferencing, Dimension Data, Microsoft Corp., Collaboration, It Services
- Case studies 2009-08-01
- Service Company Handles Escalated Calls Faster, Cuts Labor and Training Costs
- N.E.W. Customer Service Companies NEW is one of the world's largest providers of buyer protection programs, extended service plans, and consumer product support. About 1,400 customer service agents are home-based, and NEW needed an efficient way for them to work collaboratively and cut their call-handling time. Before, agents used public...
- Tags: Agent, Microsoft Corp., Training, Real Estate, Business Operations
- Case studies 2009-08-01
- TechNet Webcast: Dial-in Audio Conferencing in OCS 2007 R2 (Level 300)
- Excited about the ROI of Office Communications Server 2007 R2 dial-in conferencing, but don't feel confident with the technical details behind it? The attendee of this webcast will earn about deployment considerations, server configuration, call flows and end user options.
- Tags: Webcast, Microsoft Office Communications Server 2007, Microsoft TechNet
- Webcasts 2009-07-30
- Office Communications Server 2007 R2 Site Resiliency
- The Backup and Restoration documentation for Microsoft Office Communications Server 2007 R2 includes guidelines and best practices for Microsoft Office Communications Server 2007 R2 disaster recovery. However, executing backup and restore procedures and moving users from one pool to another, can entail some downtime. Customers who require Office Communications Server...
- Tags: Microsoft Corp., Microsoft Office Communications Server 2007, Microsoft Office Communications Server, Microsoft Office, Office Suites, Software
- White papers 2009-07-01
- Software Maker Enhances Product Line With Unified Communications Technologies
- Fortek Computers makes software that helps emergency response organizations manage incoming calls, incident information, and other data. Fortek integrated core technologies from Microsoft Office Communications Server 2007 R2 into its product line to help its customers enhance communications with frontline resources and key personnel, improve emergency response times, and reduce...
- Tags: Software, Unified Communications, Emergency Response, Security
- Case studies 2009-07-01
- Nonprofit Improves Employee Productivity With Unified Communications Add-Ons
- The Swiss Council for Accident Prevention bfu uses Microsoft Office Communications Server 2007 R2 for unified communications. It saw an opportunity to develop custom applications to extend functionality and provide integrated data for outgoing and incoming phone calls. Now bfu employees are more productive because they have easier call-initiation procedures...
- Tags: Unified Communications, Microsoft Corp., Collaboration
- Case studies 2009-07-01
- Alaskan Firm Taps Microsoft Partners to Save $1 Million With Unified Communications
- Alutiiq serves customers worldwide with construction, IT, and other services. By 2008, it needed to upgrade its IP-based telephony system, but its existing vendor was unresponsive and upgrade costs were high. Instead, Alutiiq chose Gold Systems, a Microsoft Gold Certified Partner, to deploy Microsoft Office Communications Server 2007 and Microsoft...
- Tags: Unified Communications, Microsoft Corp., Alutiiq, Collaboration, Microsoft Office, Office Suites, Software
- Case studies 2009-07-01
- Event Services Company Stays Connected With Unified Communications Solution
- PSAV is leading provider of audiovisual and event technology support to clients worldwide. With 2,500 employees operating from more than 600 locations in North America, PSAV must ensure that employees stay connected no matter where they are working. PSAV was looking to integrate its communications capabilities and reduce the costs...
- Tags: Microsoft Exchange Server, Unified Communications, Microsoft Corp., Connected Corp., PSAV, E-mail Servers, Groupware, Collaboration, Enterprise Software, Software
- Case studies 2009-06-01
- IP Solutions Firm Adds Collaboration Features to All-in-One Communications Software Suite
- Interactive Intelligence is a global provider of unified communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging. Founded in 1994, the company has more than 3,000 customers worldwide and is headquartered in Indianapolis, Indiana. Interactive Intelligence has long recognized the benefits of building its contact center, enterprise...
- Tags: Communications Software, Interactive Intelligence, Collaboration, All-in-One, Contact Center, IP, Microsoft Corp., Call Centers, Customer Relationship Management (CRM), Network Technology, Networking, Telecommunications, It Operations, Enterprise Software, Software
- Case studies 2009-06-01
- Company Taps Strengths of Microsoft Partners and Cuts Costs With Unified Communications
- Texas-based RealPage, a leading provider of on-demand software and services to the multifamily industry, serves more than 3,000 customers. When RealPage discovered it would cost more than U.S.$60,000 to replace its aging voice-mail system, the company sought a more comprehensive communications solution that included e-mail, voice, and conferencing features. Working...
- Tags: Unified Communications, Microsoft Corp., RealPage, Collaboration, Managed Hosting
- Case studies 2009-05-01
- Software Vendor Boosts Productivity for Contact Centers With Unified Communications
- Independent Software Vendor ISV ComputerTalk integrated its contact-center software with Microsoft Office Communications Server 2007 R2. With this solution, the ISV's clients gain presence awareness for their agents, as well as new IM and video capabilities beyond existing voice and e-mail channels. Now ComputerTalk can use this unified communications solution...
- Tags: Software, Software Company, ISV, Unified Communications, Contact Center, Microsoft Corp., Collaboration, E-mail, Online Communications
- Case studies 2009-05-01
- MSDN Webcast: Office Communications Server 2007 R2 Architecture and Deployment for Developers (Level 300)
- Microsoft Office Communications Server 2007 R2 provides a powerful software infrastructure for communications and communication solutions development. The attendee of this webcast will learn how to efficiently and securely deploy Microsoft Unified Communications Managed API UCMA 2.0 and UCMA 2.0 Windows Workflow Activities solutions using the deployment tools that come...
- Tags: Software, Developer, Microsoft Developer Network, Webcast, Microsoft Office, Microsoft Corp., Microsoft Office Communications Server 2007, Microsoft Office Communications Server, Microsoft Office Communications Server 2007 R2
- Webcasts 2009-04-29
- MSDN Webcast: Building Services That Manage Communications With Office Communications Server 2007 R2 (Part 2 of 2) (Level 300)
- Communication-enabled business processes reduce human latency by using presence, Instant Messaging IM, and voice communications to communicate with human stakeholders at the right time in the right context. The attendee of this webcast will learn how the Microsoft Unified Communications UC platform Software Development Kits SDKs provide the tools that...
- Tags: Business Process, Microsoft Developer Network, Webcast, Microsoft Office, Communication, Microsoft Corp., Microsoft Office Communications Server 2007, Microsoft Office Communications Server, Operational Planning, Instant Messaging, Business Operations, Internet, Online Communications
- Webcasts 2009-04-22
- MSDN Webcast: Building Services That Manage Communications With Office Communications Server 2007 R2 (Part 1 of 2) (Level 300)
- Communication-enabled business processes reduce human latency by using presence, Instant Messaging IM, and voice communications to communicate with human stakeholders at the right time in the right context. The attendee of this webcast will learn how the Microsoft Unified Communications UC platform Software Development Kits SDKs provide the tools that...
- Tags: Business Process, Microsoft Developer Network, Webcast, IM, Microsoft Office, Communication, Messaging, Microsoft Corp., Microsoft Office Communications Server 2007, Microsoft Office Communications Server, Instant Messaging, Operational Planning, Groupware, Internet, Online Communications, Business Operations, Enterprise Software, Software
- Webcasts 2009-04-15
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